Thank you, for assisting in my project with my residents at Kesslerwood Place! It means a lot to them and the staff! Its wonderful to know that we have a company who cares and takes pride in our community with open arms and hearts! Youve not only helped us, but offered above and beyond our expectations! Kesslerwood Place appreciates you!

The place wasnt your typical salvage yard.I was very impressed with the customer service area and the customer service.Great business and operation!

Spoke with Brandon, got a quote yesterday for $170.50 including a $10.00 core charge. I was ready to pay with a credit card over the phone - they wouldnt accept this, and demanded I send copies front and back of my credit card and drivers license, stating its normal for them to request this.After talking with my card company - nope, not normal, dont do it!Next day, I checked their website - they take PAYPAL! I got back on the phone with Brandon - he wont take paypal! But now will accept a card over the phone. I got my card ready, and he stated the total was over $250. What in the world?! Core charge is $100. Sir, the quote you gave me showed core charge as $10, and I expect you to honor your quote.Long story short, classic bait and switch, and you should never provide copies of your CARD and ID, unless you dont place value on your identity floating around.Maybe if youre there in person and do a cash transaction, itd be a better experience - as long as they dont bait and switch the core charge on you! I WILL NEVER GO BACK.

They had the part I needed for my car and it was difficult for me to find what I needed. I searched and called everywhere and was happy they had the part I needed. I would recommend to anyone who is looking for salvage parts for newer cars. Great customer service and I appreciate the time they took to make sure the part I was purchasing was the correct part for my car. :)

One year ago motor transmission are used but in excellent condition they make sure before they loaded it on my truck one of two auto parts used auto parts yards that I deal with here in naptown

Brandon the supervisor has horrible customer service skills. I won’t be coming back here!!

They were nice and very professional and I was there only 15 minutes and they put it in my truck for me

Fast service and good prices.

Service was very good. Price could be better

Been buying parts from brandon for some time now never disappoints great parts and great prices !!! Use him for your next purchase you will not be disappointed!

One star is generous. If they have the part you need so does someone else. Call around and buy it from them it will be worth your time & effort to do so. This place doesnt even know what customer service is. I drove 2hrs from Cincinnati to purchase wheels & tires from them. I had them send several detailed pics of the items. We agreed on a price & I offered to give them $100 deposit till I got there Friday. They said they dont take deposits. So I told them Id be there Friday it was my off day. They call Wednesday & say sorry man we sold the tires. I told them Id still be there Friday to get the wheels. (Its what I needed most anyway). I call Friday morning and tell them Im on my way and they say ok wheels are still here. I get about 20 minutes from Indianapolis and they call to tell me that on Wednesday when they took the tires off they damaged the wheels. ( they should have told me Wednesday or at least Friday morning when I said I was headed their way) I wouldve known not to go. So he says well we will give you a discount, I get there and they offer me $20 off. Which in my opinion is ridiculous when its their screw up. So I decided not to get the wheels but wanted to buy a rubber tray that went in my console($5 on eBay ) and he says we have a $40 minimum. After they screw up my wheels they still try to give me the shaft. So needless to say I bought nothing. I did Google other yards in Indy and went home with with the same set of wheels cheaper and in great shape. My thing is we all make mistakes its just how you handle it. I HIGHLY recommend going elsewhere. If there is a rebuttal from them I have all the pics & texts from them so twist it how you want. Ive told everyone I know and everyone I ran into in Indy how bad the service is. I hope this helps anyone reading this to go elsewhere. Thanks and good day too you. 😄

Overpriced, typically twice as much as others, and even if part is damaged Jeremiah will still act like a ahole and say he will pass on giving a discount on part

Rudy is helpful, called me immediately to update me on a part not being available. Saved me time. Still managed to get another part from them ordered. Thanks Rudy!

I give it a 5

Brothers had a fender in the same color needed for my vehicle. Everyone in the process was friendly, from Rudy at the front desk, the yard employee who took me out to inspect the fender to ensure no damage, and the person who processed the payment. They had me out of there in under 30 min. with a fender ready to bolt on my vehicle for well less than a new fender plus paint/body work.

Great place to buy parts! Everyone there is very kind and helpful! They will take care of all of your parts needs in a very kind and professional manner.

I liked everything except when I asked if someone could wait 2 mins past the time they closed because I was coming from noblesville to return a non-working part and they refused stating we are out the door at 5 I explained that I was already on the way and the GPS stated I would arrive at 5:02 and there had been an accident slowing traffic down on 69. He again said no one will wait, we all leave at 5 I said well thats horrible business towards a first time customer there and it will now definitely be a last time. I have already taken over 300$ worth of my business to someone else. I hope the 5 mins someone would have spent helping me return my part was worth the money it cost them in business. It cost me alot of gas money to drive there that day and then had to turn around and come back 2 days later when they were open. Was just a bad business move on there part for sure!

I have no complaints about the front desk. I do have one about the manager or guy running the parts section. He was very unprofessional with dealing with a problem. He said Hit the road! No man should ever speak like that to a girl specially at their business. With no explanation on what happened and leaving me hanging with questions, he got in his black truck and hit reverse. He could of ran me over. Very rude guy and thats not how business is handled. Wasted gas (40 minute drive twice) to get treated by crap by that guy.P.S: thanks for the response. ✌

They are quick and efficient in getting you helped!

I was sold a bad transmission. I called to make sure they had another one available and spoke with the manager. He insisted I needed a receipt for a transmission filter before they exchanged it. I had a family member that is ASE certified and is the manager at a shop tell me the it was bad. He did replace the filter with a new one. I had to go to auto zone and buy anot her one to replace it and had that receipt. When speaking with him on the phone he basically refused to answer any of my questions without seeing a receipt first. Of course I was anger and upset that a manager of a business treated me that way to begin with. Upon arrival after speaking with a few different employees they informed me that the situation was shady our mechanic burned it up without even looking at it. He told me he would exchange the transmission but to not ever come back. Not only did I spend hundreds of dollars on transmission and labor, but walked away not knowing if the transmission they exchanged was going to also be bad. After I pay to have it reinstalled, if this one is bad, you better believe I will see them in court. I wont only sue for the part cost but also for the labor of the mechanic and time spent worrying! Zero stars. DO NOT BUY ANY PARTS FROM THEM!!

Best junk yard hands down extremely helpful

Always helpful, very knowledgeable, willing to special order anything they dont have.

This is the best place for used Auto parts. Best customer service and clean atmospheric place.

Was rude over the phone

Needed a steele wheel for a dodge neon and brothers is the closest place that had two in inventory. Purchased the wheel, and had a new tire mounted and balanced the same day. Tried to place the wheel on our daughters car and the lug pattern was not matching. Took the whole thing back to them along with an original chrome wheel. Manage said that it is possible that someone grabbed the wrong one. They brought the other one in inventory up, and it was the thing. They used the vin # to see if it was a different wheel size. Their finding was that the wheels where in the back seat of the dodge so they where cataloged incorrectly. Our money was refunded, but they refused to reimburse me for mounting and balancing. Their reason was because it was a mistake. Yes a mistake which we all make, but not my mistake. Not a way to run a business at all. This is the third time we have dealt with this business, and the second time we have been given either a broken or wrong part. We will never do business with this business again.

Every time I call in the sales desk gets my questions answered quickly and accurately.

Please don’t get ripped off, THESE GUYS ARE SCAMMERS. Typed in my VIN wrong, won’t rplace the part. I’m headed to BBB now.

Have done business with them many times for many years never had an issue that was not taken care of in a timely manner great place to do business with. .

Tried to over price me when I found the part online for half the price tried saying it was after market but its the same brand an model of part that I originally but you cant out play a player an cant conn a con man

Everyone there was really helpful. Had the parts I needed and discounted them from the online price.

I bought a transmission and installed it and it had a problem and I called Brothers and they very quickly took care fo the issue by sending me another transmission with lower miles and also they paid my labor for the reinstallation of the transmission, I couldnt ask for any better service, I often call them for parts now and they always have a competitive price and good service, My Shop is 2 hours away from them and they still get my business. Thanks Brothers!!!

I worked with eion one of there sales people and he was a total jirk. There prices are high too and because i wanted to check out more in detail this rearend i wanted he got irate with us. Do yourself a favor shop around because i dont trust or care for there work ethics at all

Prompt service. The part we needed was actually in stock; we installed it with no issues.

Bought engine from them no compression. They insisted on trying to start it and waste supplies then no rebursement. Got another engine 2 bolts broke off in head from exhaust manifold. But they deal with this all day long A Guy works there said. This is not good. BAD BAD BAD. 2nd engine leaked from the bottom half of block after we reciever it back. The only good about this experience was the refund.

Great parts no wires cut out broken peices.

Had an unpleasant experience this morning with the owner. I was working on my order with the parts professional and the owner interrupted our conversation to make sure that I knew that I was wrong about my opinion about who his competition is. I stated that I did not want to hear any more and was promptly kicked out of the establishment. Very rude to interrupt and unprofessional to cancel the sale just because we do not agree on an unrelated matter.

Very helpful

Good, fast service. The part we needed and price match too.

BUYER BEWARE; Wish I Could Rate Them ZERO. I Purchased A Supposed Low Mileage Transmission, I Installed & It was junk. They Told me they didnt have another. I took to trans shop and they tore it down said it wasnt low mileage. IMPOSSIBLETHEY ARE CROOKS

Stopped in for a part, as soon as we walked in the door they was extremely rude, wasnt interested in helping with our problem at all. I wouldnt recommend them to my worst enemy.

One star is generous they sold us a bad altanator went to have it switched out owner and the other person my bf talked to was very rude to him told him that the altanator was good and finally switched it for another one after getting very rude which is very unprofessional

Not a junk yard more like a federal penatentry, over priced dealership first and last visit

Very helpful with competitive pricing.

Friendly service

I would never purchase of them again. Very unprofessional and absolutely no customer service.

Great place

Clean and very organized

Not only did they have what I was looking for, but they also had everything available quickly, helped me load the parts into my car, and delivered the parts that didnt fit into my car to Muncie for free.

They were kind of rude but got me the part I needed

Due to extremely rude parts professionals I will not be returning...not will I EVER recommend this company to any of my friends family or clients...I was sold a bad alternator this morning.Had it professionally tested came back bad...instead of handling it in a professional manner I was automatically told...We have video of it working...parts go bad...so sad to see companies treat people like crap

Stole a $1800 Coffee Machine from me, sent me back bricks, filed police report against Bob Adams for felony Theft and Mail fraud.

Parts and service respectful

Really nice people

Way too pricey by comparison.

Very professional.

Good place

Outstanding!

Rude

Wrong