Overall I had an excellent experience with Mercedes of Indy. Eric Batt helped me from start to finish and was very helpful in the process. This was my first time buying a vehicle that was out of state and he made the process easy and fast. Communication was excellent and he even setup and got me a great deal to get the vehicle shipped to me. Thanks again, even being out of state, I would surely do business with them again.

Mr Tony is an amazing man. He walked myself and my wife through the process of buying the GLC 300. I had a great experience with him and I highly recommend him.

Chelsea was absolutely amazing in helping navigate my end of lease/eventual purchase. I went back and forth on few things but last minute changed my mind and she was able to quickly get me in the car I wanted. She was always readily available when I had questions and gave honest feedback/suggestions and that’s everything you want in a sales agent. Would definitely recommend her to anyone looking at Mercedes

Eric was amazing to work with. He understood the issues I came with and worked to get me into the car I had been longing to own. Great customer service I highly recommend! Thank you.

Just got our new Mercedes SUV yesterday. This is our second car from this dealership. My wife and I worked with sales person Christopher Olivia (Chris) and the manager Scott. We had the best experience with them compared to the services provided at any other dealerships. Chris knew his stuff and was phenomenal in communicating every step of the way that our documentation was just a breeze. Scott was incredibly supportive for both of our purchases and made the process smooth and easy. I recommend everyone to check out this dealership and team and I assure you will have an incredible experience.

Bought a GLB 250 in June....Nothing but good things to say about dealership and Chris Oliva. Did a great job with open, honest communication and thorough management of the purchase process. Also, rear wiper was either missing when I purchased it or knocked off in my first car wash, went up there to replace it and service was closed. A gentlemen (regrettably dont have a name), went and got a replacement no questions asked and replaced it for nothing. Very pleased with the dealership and all of the staff overall.

My husband and I worked with Chris Oliva a Sales and Leasing professional here at Mercedes-Benz in Indianapolis. I highly recommend Chris, he made our experience with purchasing a car very smooth and comfortable. He knows his cars and is very helpful and present with his customers throughout the entire process right from viewing the cars to having the car delivered. He takes an initiative to text/call his customers with every detail required and is very punctual with his time. He also goes the extra mile to be sure he is engaged with his customers so that they are happy with their experience at Mercedes-Benz. Least to say, we will be coming back again to him for any inquiries. Thanks for all your help Chris!

We came on Monday and pick up a car next week Wednesday. Michael was very nice and spend a time to select a car from the build list. Highly recommend.

What an awesome experience I once again had at Mercedes of Indy. If you are looking for a fair deal you have found the place. Top notch in all areas from sales to service. Chelsea (Skiles) has been an incredible salesperson to work with. She goes above and beyond. This is my second purchase working with her and she makes the process smooth and non- stressful. Looking forward to working with her for many more years to come.

Eric went above and beyond our wildest expectations. His inquiries allowed him to tailor an exceptional service from the start to finish. Magic does happen at this site!

Smooth easy process! Chelsea was the associate I worked with. I would highly recommend her. She was very knowledgeable and pleasant to work with, made the entire process fun and easy. The entire staff was friendly. Great overall experience.

Always a great experience at WWM! Over the years Leo has been the best salesperson. He’s honest, helpful and always gets me in the right vehicle. I’ve purchased/traded in multiple vehicles and he gets it right every time! Casey & Guy in the service department are awesome too! Never an issue. Will continue to refer friends and family!

Chris Oliva was an excellent salesperson to work with. He helped me explore ALL of my options and was never pushy or aggressive about selling me a vehicle. My transaction was seamless and enjoyable because of Chris. I will definitely return to him for my future vehicle needs and refer friends and family as well.

Knowledgeable, flexible and extremely respectful of other’s time are terms I would use to describe Eric’s professionalism. My transaction was smooth and efficient. I am very glad to have worked with Eric on my vehicle purchase.

We just purchased our 1st Mercedes and worked with Chris Oliva. The experience exceeded our expectations and everything came together perfectly. The only thing he could not control was the rain! He made the experience enjoyable for us, for 2 people not used to all this new technology. We would recommend him to anyone looking for a new car. Thanks

It’s been a real nice experience working with Leo. Everything went smooth and was a satisfactory deal. Thank you

Bravo to Casey for the do right on behalf of the customer attitude! My wife, two dogs, and I are on a month long RV trip out West. Two days ago wheel sensor lights began to come on coupled with check engine light. I called four Mercedes and five Frieghtliner shops, from Columbus west to Indy and ONLY Casey would listen to the real trouble we were experiencing and invited us in to see if they could help. Yes they were packed with work like all of the others BUT because I worked him through the symptoms and he took the time to listen, he was willing to go with his hunch that it was something that could be diagnosed rapidly and repaired quickly. He was right and we are so thankful. All the others just quoted their weeks wage time.

I was impressed with how polite and helpful Eric was . He spent a lot of time explaining everything . I will definitely recommend doing business with him.

Got a GLC recently from this dealership and had a great experience. Worked with Leo Williams who was very helpful and transparent throughout the buying process and followed up promptly whenever I had a question. He also checked with me days after I got the car to make sure everything was OK. Nice job.

Chris was great to work with! Made the buying process super easy and enjoyable!

Kelly Synder was great to work with. The experience was easy and quick.

Awesome sales, Eric was very friendly and knowledgeable on our new GLS 450.

Recently purchased my 3rd vehicle from Leo Williams. Hes top notch! He has a great knowledge of the vehicles and a great personality to relate to me as a customer to make me feel comfortable and excited about making a purchase. Thanks Leo!

Always exceptional when dealing with this Mercedes dealership. Highly professional and knowledgeable staff in every aspect from sales to service. I highly recommend this business.

Overall a great experience every time I visit! The sales team always is very knowledgeable and accommodating. The new facilities are top notch as well. If you are in for service be sure to get some of the free coffee!

Unparalleled service! Eric Batt is exceptional!

I called the service department 4 times this week to schedule an appointment. No one ever called me back. I’m taking my car somewhere else & will never return here. Sad for Mercedes. I expected so much better.

I took my 2016 SLK in for diagnostics. Everyone was very nice. However, I was told that everything was fine. However, whatever they hooked up to my car caused my headlights to go out on the passenger side. I have replaced the battery and some of the fuses, swapped light bulbs from one side to the other and cleaned the ground connection and still nothing has corrected the problem.I called them three times and left messages and have not gotten a call back to correct this. I dont know what the process is for diagnosing problems with a car but I would think a company that cared about its clients would make sure to correct a problem that was caused by its equipment or the technician. Which this wasnt even a problem before I took it in for service.

The only place I would ever take my car! The service department is so friendly and helpful. Whether it’s routine maintenance, having my car detailed or random notifications on my GL, they’re always timely, courteous and explain thoroughly what needs to be done. Even for a simple parking lamp light replacement, I pulled in unannounced, and the technician came out and replaced it on the spot even though I’m sure he had a million other things to do. The same was true the day my daughter took our car through the car wash for the first time and forgot to turn the automatic wipers off. They ripped right off the car and she drove straight to the dealership. The tech came out, put her mind at ease and replaced them quickly and efficiently. I couldn’t love this store more and I’m so grateful they’re close by for everything we need when it comes to our vehicles.

Kelly was kind, informed, and introduced me to my first Merecedes-Benz. I was a Jeep girl and now have my first Mercedes SUV. Wonderful experience. Thanks.

Quick and seamless process. Highly recommend!

I have been a client of Mercedes Benz in Indianapolis for over 20 years. The professionalism of the staff, service and dealership floor is second to none. Attention to detail and follow through is excellent. I have known and have been a client of Leo Williams for years. I began working with Leo following Juergen Schalwigs retirement. I could not be happier. Leo is a funny, articulate and trustworthy individual. He will get the job done and personally sees that you are fully pleased, both during after the sale. This is not seen often in retail. Despite moving out of the area, I have remained a client. That speaks volumes for the dealership, and especially for Leo Williams.

I highly recommend this dealership to everyone in the Indy area! Greg helped me find my perfect vehicle for a great price. I also had a first class experience with having my car serviced.

Ordered a new 2021 Mercedes and worked with Chris Oliva salesman. He was very knowledgeable anytime I had a question he knew or found out in a timely manner. He was Very helpful with the ordering process at Mercedes. Chris Oliva made it great experience.

Chelsea Skiles is awesome to work with! She has been our go to for over eight years. Highly recommend this dealership and Chelsea!

Chelsea Skiles is the best! She has helped us with both of our purchases and is a pleasure to work with. I highly recommend!

I have been a Mercedes owner for 21 years andordered my new 2021 S Class from Mercedes Benz of Indianapolis and it was so enjoyable dealing with the Pettenaro family.

We loved working with Kelly at Mercedes of Indianapolis. Despite all the challenges with the current economy, he kept us in the loop at each stage and delivered our beautiful new car!

We went to trade in our Lexus RX350 at a Lexus dealer and the salesperson was very helpful at first and we found a nice Lexus Gx that we liked, he was ready to do the Financial paperwork but when I told them that we recently bought a house and our Credit will not be in the excellent tier, he changed his mood immediately. His body language and multiple sighs told us that he did not want to sell us the car so he comes back and tells me that he is sorry, he forgot that someone is already looking at buying the car. He said he would call within the hour but of course, he never did. We left and went to Mercedes, that is when we met Cris. He was friendly right away and we told him we liked this GLE 350 but we were not crazy about the white color, so Cris told us that if we waited a couple of weeks, he could get the same car in a dark blue with added features for the same price. This was already an incredible gesture, but long story short, we ended up buying the White GLE 350 that we first looked at. Cris knew that we had busy work schedules so he even brought the new car to us. Note, we live in Greenwood, so that is a close to hour drive. Cris even offered to come back up the house to go over an extensive walk though with the car. Every car salesman wants to sell cars especially at this time and age but Cris was exceptional from the first time we met and up to when he drove the new car to our home. I would buy another car from Cris!!!

Great experience purchasing a vehicle from this dealer. Leo Williams was a pleasure to deal with and made the process easy and went out of his way to explain everything. After one week of ownership the vehicle had a minor service issue . Called service and spoke with Chris Cary and he did a great job of explaining the issue and taking the car in for service. Even had a new loaner.This dealer is top shelf and I really enjoy the craftsmanship and performance of this Mercedes!

Great experience and people. I will be recommending all my family and friends to buy their cars at this location.

Honestly, my experience at Mercedes-Benz of Indianapolis was perfect. The moment I walked in, I was greeted with the upmost respect, kindness and genuine interest. The staff worked so intricately together with such poise and professionalism that it solidified my confidence in my purchase. The sales manager, Scott, was excellent in all ways. He was knowledgeable about details of the cars, the financial process and was able to articulate all the information in such a way that I was able to comprehend and make the best decision possible. The service department was equally impressive. When I picked up my vehicle, it was spotless, fueled up and ready to go. Every service technicians that Ive had the pleasure working with are courteous, meticulous and knowledgeable. The team over at Mercedes-Benz of Indianapolis has a real finger on the pulse when it comes to hiring exceptional employees and creating the most inclusive, inviting and enjoyable experience possible when purchasing a car! I highly recommend this brand and company to everyone!

Leo provided excellent customer services as we had an issue with our car bought at another dealership. He went above and beyond to try to fix the issue.

I called in to get information on a vehicle posted online. I selected sales and a salesman answered and I asked for the internet department. He said what do you need? so I answered Do you have an internet Department? in which he said rudely answer my question, what do you need? so again I said do you have an internet department? he then said we dont have any cars for you. and hung up on me!!!! So I called back and Dailed 0 for the operator and a lady answered. I asked for the internet department and she very rudely said I dont know what you are talking about Ive never heard of that before. so then I said Im trying to get info on a vehicle to purchase online and do you have a fleet or internet department? she then said... again, VERY rudely I dont know what you are talking about and have never heard of that before so I dont know what you want?. So I said it seems you dont have an internet department...someone in sales. :/ Both people were so rude that I cant imagine if thats how they act before you buy a car what happens if you have an actual issue afterwards???? HUGE training issuesEdited to add after response: What you are stating is completely untrue and now I am truly glad I didnt purchase a vehicle. Why would I call twice asking for the internet department if I was told originally that you didnt have one??? I have NO reason to post anything untrue and if management is dishonest about something like this, no wonder your sales people/receptionist are rude as well. Please read all your bad posts for the last 2 months... is everyone lying??? :/

The service is really disappointing. I purchased the car about 1 year ago and I was facing problems with the paperwork of the car when I went for registration. When I asked the supervisor ‘Brad’ for the required paperwork, he replied ‘I don’t care’. I made a mistake choosing this dealership. I’m still trying to contact the management but they’ve left me hanging in the middle. I’m paying for the car I can’t even take it on the road.

Leo was fantastic, helped me through every step and made it very enjoyable! If you’re looking for a Mercedes Leo is your guy.

Stopped in today to look at a new Mercedes and was almost immediately told that I would need to pay $ 6,000 to $ 7,000 over sticker due to the vehicle shortage, chip shortage, etc etc etc. Thats a whopping 10% of the purchase price, just to say youre buying a new mercedes during the pandemic. Do you think the dealership is going to give you $ 6,000 more than your genuine Mercedes trade is worth in return? The gamesmanship, or shall we call it dishonest sales tactics, are truly astonishing. In that one single moment, they forever lost a customer. If this is the game folks, save your cash until the supply chain improves. Shame on this dealership for trying to take advantage of supply chain shortages during the pandemic. No excuse will serve to make this right. If Mercedes backs this behavior, then I have purchased my last Mercedes.

I have leased 3 cars previously and bought a CLS53 in February 2020. The purchase experience was great BUT I recently called for a Service B.1- The appt time for not needing a loaner car was 2.5 weeks2- At time of drop off I reviewed the item I did not want performed with my Service B with the service agent, Jack Harrell.3- Six hours later I get a call that I have a tire that is dangerous with tread showing and 2 others that are low but okay at this time. They do not have a tire to replace it with in stock. (same issue had when I had a pothole flat in March 2021). The service agent told me it would most likely be Monday before the tire was there but they would be ready and get it on. I asked if it was possible to store care inside OR should I come and get it and bring it back. He assured me it would be stored indoors and if car was there it was a possibility if tire came on late truck on Friday it might be able to be picked up. You have my word.4- I was called on Friday late afternoon that my car was ready but there was not time for me to get there before closing. Mr Harrell said he understood and they would keep it inside and see me Monday morning.5- My husband goes to pick up car Monday and it has significant hail damage to panels and windshield. It was left outside. I went to great length to make sure this would not be the case on Thursday afternoon and Friday.6- After review of the invoice the item I declined was performed. I had been charged for 3 tires, not 1 tire. Upon further review I was there for a Service B and a Service C was performed.7- Mr. Harrell and the service manager, Mr. Griffin have apologized for the series of mistakes that were made. I had the filter refunded that I didnt want. If I dare I could let them touch my $88,000 investment again and get the 2 uncharged tires returned. That is it.I should contact my insurance regarding the hail damage. No offer to undo the mistake, fix the body work or windshield after clear communication the car was left out after stating it would be indoors- twice.I asked for a loaner car while body work being done-NOI asked for payment of my insurance deductible- NOI asked for information of how the service department would review the mistakes and prevent it to happening from another patron or myself again... No plan or advice.My husband, a successful professional in sales himself, contacted the sales agent just as an FYI.He left a message for the owner and a Sales manager called him, reiterated we needed to call our insurance company and as a token of goodwill they would give me $500, which I have not seen.THE ENDI spent $90,000 on car and $2800 on service there in last 14 months and now I have thousands of $$$ of hail damage that could have been prevented by my level of intelligence, problem prevention and proactive efforts. Their answer is Sorry, this is what the other dealers on the street are doing.- Service MangerHe could not even tell me why they would not do the body work after admitting the errors.

If you work for a living and are looking to buy a Sprinter on the weekend dont bother. The Sprinter team doesnt work weekends and nobody else in there will even attempt to help unless you push for it. I guess they just dont like money...

This dealership has great service. Highly recommend!

Jake in the parts department took my parts question to the senior technicians and called me with the solution the next day. Also was given a bill that was half the quote on the phone. I enjoy coming to the facilities here. Stop the complaints about Mercedes Benz, yes you have to pay a premium for the most recognized luxury car in the world. But hit the gas pedal on any i have driven and it shows why. Thank you Mercedes Benz for providing me the opportunity to fix my cars with your help. Im getting more cars so I will be here for my parts needs. The Hein account. FATPLATE 👍

Customer service stops as soon as you drive off the lot. Anytime I need an appointment, I have to usually call 3+ times (then leave voicemails and eventually ask for a manager) to get anyone to respond. The customer service here is anything but luxury.

Unfortunately everything people say about WWM is true. I have been coming here for about 4 years now and although recently there is clearly an attempt to make improvements its still not even close to the Mercedes motto The best or nothing.Every time I come here there a mix-up or a bad customer experience and I dont understand how they can get it so wrong so consistently. I wont be coming back here again because we moving across state but today was was a classic example of why this place has the reputation that is does:1. Was in for a service appointment that was supposed to take less than an hour, 2 hours later I go and check for an update and car had been ready but the service rep didnt know about it.2. There was an elderly, disabled gentleman with a cane standing waiting for assistance from the service dept - nobody even acknowledged him while he stood there waiting for help, none of the service people were with anyone - they were all heads down looking at their computers.3. Same experience for me at the parts dept. I waited for 2-3 mins (not long I know) but 4-5 people were in there and there was no acknowledgement from anyone.This was a really good day for me at WWM. I dont want to go into details of past experiences but needless to say they have been far worse. I stopped coming here for general service unless I absolutely had to and instead went a garage up in Carmel that specialized in German cars - so much better and so much cheaper.Meanwhile at our Honda dealership in Fishers, the customer experience is night and day in comparison to Mercedes. Mercedes to should be embarrassed by WWM and Im so glad to be leaving to never have to experience them again.Good luck to you!

Love this car lol. @Mercedes of Indy

The Service and Integrity at MB of Indianapolis was great. I worked with Casey Cotter and then Jon Gore for the remainder of process. This was for maintenance and inspection.I currently own 3 MB cars and have some service by MB, by independent service facilities and service/repair by myself.On this 2001 CLK 430 with 155,000 miles, did a thorough inspection, replaced the Original radiator hoses and the belt among other items. Also had the interior cleaning since this car has grey leather and grey carpet (excellent results from the cleaning)....This car sets in storage and is rarely driven so I am selective on the amount I invest in this car.Results: While the car operates perfectly, I expected there would be other issues of wear, repair, etc. Jon explained that the items found did not require immediate repair, with the few miles that the car is driven.While the price for the Maintenance was higher than an independent service facility, as usual, there were no issues with service. And I have long term quality parts....In addition, there was no attempt to sell other repairs or other services.Also to note, this car was heavily hit/damaged at around 80,000 miles. MB Body Shop repaired it. At 155,000 miles, there are still zero squeaks and rattles and it is a convertible.This is why it is easy to recommend Mercedes Benz service and repair to others.

A visit to Mercedes resulted in prompt and complete repair for my stability control. Dave Zeis was again very courteous and helpful in my repair experience.

Service advisor name Jack A+++Its always good when you talk someone that knows what needs to get done

The worst dealership I have ever dealt with in my entire life. Customer service is horrible, and if there is a zero star, I would give it to the service department.

Customers were friendly; staff was not! I encountered 3 rude workers in a matter of minutes. Horrible from such a big name company! DO BETTER!!

Went for car service. This happened second time in a row when I booked in advance for loaner and it was not available. They need to understand that people have other things to take care of rather than just getting dropped off at home, they cannot confirm for a loaner and when people show up for service, tell them that they are out of loaners. Cancelled my service & Never going back again!!!!

As their is only one Mercedes dealership in Indianapolis, They have a monopoly of their prices. Same cars are lot cheaper in Chicago. Never seen the worst dealership like this in my whole life. I visited twice with my family and both times, I felt discriminated as no one come to help us out as we saw most of the sales persons are doing nothing besides on their personal phones. Second time we have to call someone to show their vehicles.Anyone going in their must be very careful as they are very shady not to disclose everything. I put $1000 down to hold the vehicle for couple of days (didnt disclose its non refundable and I signed without reading in full faith). I asked them for my refund after 24 hours because of change in my personal situation .They refuse to refund any deposit.I do not recommend this dealership to anyone.I want to give them ZERO star or negative rating but this system not let me post this review until I put 1 star..

The service manager was kind enough to take time to listen to my issue. Took my benz e320 in for the check engine light and they stated a few things had to be fixed including a right air hose. Took it to the family mechanic and got it fixed cause they were half what the dealership was charging (which I understand). The check engine light was still on so took it back for another diagnostic, and not only did they say our family mechanic change the wrong hose, but added on the report that the left hose has not been replaced as previously recommended. I had asked the service manager why the report stated a different hose, he had some confusion as well. The manager then asked his service advisor, and the comment was a typo. A typo, that they wanted to charge me over 1000 dollars to get fixed. I wonder how many typos they have charged their customers over the years? Gotta know who you could trust, definitely not these guys!!! Find someone else, there are other repair shops in the area!!

I cannot share enough how great Dave Z. is at Worldwide. They have had my car for a few weeks now while they diagnose and fix an issue and they have been so wonderful giving me a rental car, calling to update me often, asking how they can help me, etc. Dave has been such a great liaison between the service techs and me. He is very sincere and constantly stays in touch. Dave and all the staff really know how to take care of their customers. Very happy with the service I have and continue to receive.

Incredible service department and staff all around.

If you are looking for quality or integrity, this Mercedes service dealer is not the one. Not only is Chris Cary arrogant, he is not very customer oriented. My Mercedes broke down 900 miles from home, you would think they would be willing to help. The answer i get is maybe we can look at today, but probably tomorrow. After we look at tomorrow it may take 2 to 3 days to get parts. That is unacceptable Spend an extra 7 days in Indy. Good to know that your dealership is as worthless as most Mercedes dealerships. Also Chris, before you call someone a douche bag make sure phone is hung up.

The parts department has a great staff!

Try Michael Poole! Its refreshing to find someone in sales with great product knowledge. I had the opportunity to interact with Michael Poole in sales at this location and had a great experience and found great product knowledge. I definitely recommend him!

It was nice to walk in and look at cars, open doors and sit. Then talk amongst ourselves about the car without being hassled. When we were ready wr asked a salesperson for help and Josh provided it. Thanks for great experience

Worst experience I have EVER had with ANY retail business. They are corrupt. Put 1k deposit on vehicle 12-29 (just arrived), and received bill of sale close to end of business. This morning provided proof of insurance, provided license, and set up wire transfer. We live 2 hours away, and due to weather were working on picking it up tomorrow. Within a short time got a call saying they were pulling the sale because “we” had red flags and they suspected us of working with an individual or organization to export the vehicle overseas. Apparently some black market over in China. We don’t meet their profile of someone paying cash. That is laughable. More likely we couldn’t get down there fast enough (by 2 pm today) and they sold it to an on-site buyer either paying for extras or at a higher price. So whether discrimination or unethical business practices, business not worthy of the Mercedes Brand.

My car was towed from Bloomington to your location. Same day I received a call that they needed a second key to check the ignition. I sent the second key overnight, arriving next morning with UPS at 10:34 am. I called the agent, left messages to get back to me, he never did. I called their operator, explaining the situation; here only solution was to put me back in contact with same agent, that did not replied; then she hang the phone on me. Nice way to do business !!!

Whenever I have a problem or my car needs service I call Dave Zeis directly. I know he will answer right away or get back with me as soon as possible. I trust Dave and always feel like he has my best interest at heart.

Highly recommend this dealership. Had a very positive experience, my wife and I were not hassled at all. We got a competitive price on a new lease, and the process was simple.

I would give him zero but that’s not an option

If there’s a zero star I’d give it to them. The service department is the worst I’ve ever dealt with in 3 different states. They are the worst.I would recommend BMW

Mercedes-Benz of Indy is the only authorized Mercedes car dealership in Indiana.With that being said, the employees here are very helpful, friendly, and will be glad to assist you with your vehicular needs.There is also a snack and beverage counter inside the building, and a server there that will give you free beverages and will be glad to start a conversation with you.If you are willing to spend a high amount of money on a vehicle, and want one that is top-notch, Mercedes-Benz Indy is the place to be.Highly recommend it! :-)

My wife and I had a major issue with our Sprinter Van in about the first week of December and this place did GREAT with servicing it.They obviously did not take advantage of us (because everyone involved expected a much worse outcome) and they could have reasonably said we need to do this (incredibly expensive service) to fix it and I would have never known there were other options. They were up-front and said this is what the problem is, this is what the MB playbook says we should do, these are the things we can do, but in our experience, this is all we need to do and so we did the service that was far cheaper and it has been great ever since!I really appreciated how helpful David Zeis was throughout the entire experience, from the first panicked phone call from myself, through the service, paying, and picking up the vehicle. Im thankful Im from the area because I will not hesitate to bring our van back here for service, based on this experience.Big thanks to David and to MB of Indianapolis! Trust is the number one consideration for me when choosing where to get service done on my vehicle that I cant perform myself and David & co. definitely earned my trust.

Fantastic service. Josh B. was very knowledgeable, honest, and really took his time to make sure I was comfortable with the experience, and my new vehicle.

Really good service and systems. The worst COVID precautions anywhere. No masks required (even requested) for guests or employees. They’ll only mask up when talking to you directly - which doesn’t help if we’re all in an enclosed space with each other.

Gary in parts is about the laziest slovenly individual you could imagine in this job. Be prepared to practically give him the parts number and look it up yourself . Or better yet if you must deal with them, call a different dealer to check their inventory bypassing Gary’s rude demeanor and poor attitude .

Had a new key made there for my car. Was very expensive. And trying to get a hold of anyone in the service dept by phone is impossible!

When a classic car pulls in after years of maintenance and maintaining it and spending money with Mercedes for over 25 + years and the elegance and opportunity to bring it into your location and have it repaired is a privilege for everyone as well. Unfortunately the customer service was very unacceptable and the design and setup of standing in basically a hall way waiting for five different gentlemen to greet you and none of them acknowledge any of the people standing there and nobody knows who is next as if everyone is puzzled. The only star Im giving is for the sweet lady at the end of the cubicles that offered me a beverage.

I bought my car from Eric Batt here and I will never shop anywhere else! The customer experience has been 10/10 from the very beginning and even after I purchased my car Eric continued to exceed expectations. He has gone above and beyond constantly with anything I’ve needed or any questions I’ve had. He also gave me a fair price on the first go and I appreciated it wasn’t a long negotiation process. I highly recommend purchasing a car from Eric you won’t regret it!

From sales to service, this dealership goes above and beyond. If you are in the market for a new car, give Michael Poole a call. Gerry Griffin and the entire service staff will take great care of you and your current car.

Eric was awesome.

Worst and rudest Mercedes Dealership with customer receptionist.

I wanted to personally thank Leo Williams for his professionalism and thoroughness in finding me the car I wanted, and following through to a pleasant closing of the deal. Leo was very helpful and listened well. I was unhappy with my last Mercedes purchase. However, I now have the car that I am very satisfied with, and a sales experience that left me with a very positive feeling about this dealership and Mercedes Benz.

My experience was fantastic. Leo knows what service means. Thank you for a great transaction. DKW

This is probably the worst Mercedes Dealership in the US. Ive owned and driven Mercedes Benz for over 15 years. We just recently relocated to the Indianapolis area. We are forced to take our vehicles to this dealership as it is the only one in the area and they are awful compared to other Mercedes Dealerships. we have been to in Wisconsin and Illinois. They do not have enough people on staff to handle every Mercedes owner in the Indianapolis area so you can never speak to a live person without leaving a message and waiting for someone to return a phone call (which sometimes never comes), should your vehicle need repair or maintenance you have to wait weeks to get in for Service, and when you finally do get an appointment you wait much longer than you should have to for repairs. Simple routine maintenance on our vehicle took 4 hours. If you live in the Indianapolis area, I recommend owning something other than Mercedes. I wont own another Mercedes while I live in this area because this dealership is so bad.

My favorite dealership, always smiling faces makes you feel great.

Always 1st class service.

Mercedes-Benz of Indianapolis is always top notch! I’ve now gotten two cars from them and I have to say — the service is high class, just as I expected. Eric Batt is always there to help with anything that might come up, even after the sale is final. If you’re looking to get yourself into a stylish, classy, nothing-else-compares vehicle — Mercedes of Indianapolis is the spot to go. And that new huge showroom — WOW! FIVE STARS on everything to this crew!

Excellent service. Very personal.

Keep contacting them about the same issues, day in and day out. Every time they are unable to recreate the issue and speak to you in a condescending tone making you feel like an idiot. I have emailed and texted them photos of these issues as they happen and they must fall on deaf ears. We will be documenting these issues and present them when the warranty is expired and all then they all of the sudden find the cause of the issue.

They are very good at servicing my vehicle. The only thing I have found if its not under warranty bring lots of cash!🙂

Professional and transparent. A smooth and worry-free experience. Tony from Sales was particularly helpful and responded to all questions clearly.

Poor Customer Service Specially in Service Department!Service Manager Is so Rude

Amazing service and experience!

Poor understanding and poor service

Today was my second time here. Both times every staff member was super friendly and kept us well informed throughout the work order process. We were offered a shuttle to take us places and pick us up, free drinks, numerous people checking on us to see if we needed anything during our wait ... and bonus: free car wash after the service was done. 👍👍

Great sales person very friendly only thing I dont like when they said you have tp put $5000 dollars not refundable not good Buisness other then that very good services and very friendly services