We recently had Dustin out to install new cameras for our office. He was very pleasant and knowledgeable. Once he got here, he got busy installing the cameras and was very efficient at doing so. When the cameras were installed, he made sure he spoke with one of our staff members and explained how the NVR and all the camera worked. We were extremely pleased with his service.

I’m satisfied with the service provided by Indiana Alarm. They were able to convert an existing system all at the price that was quoted by Josh and Shalena. Austin performed the installation which required 2 trips. He communicated effectively with both myself and my spouse and when we had questions regarding the service or the app, there were always personnel available to assist us. We’ve now been customers for 4 months and have no complaints whatsoever. We’re happy.My only suggestion: the Indiana Alarm signs are Black/White. I think they could be more visible with other color schemes that would support the purpose of the signage.

I live in a condo community and the HOA hired Indiana Alarm to install Intercoms to 24 of our buildings. I am on the HOA board and the very first interaction was very pleasant. When the secretary answered the phone she was very pleasant on the phone and she stated that someone would call me back sometime after lunch which they did. The price that was given to us was affordable. The company scheduled a date and time to do the work and just as they promised, they were there. I remember the day Indiana Alarm came it was extremely cold and I asked the technician Dustin if he wanted a space heater on, he chuckled slightly and said thats kind of you but no thank you, we are use to the cold. The technician that did our intercoms was very professional and explained what he was going to do and then after he finished he gave me a book and key and stated if I had any questions dont hesitate to call. I could tell he was genuine. A month later I had to program a number in the system and needed help. I called Dustin and he was able to walk me through step by step. I normally dont give feed back but this company is AMAZING!!!

Great local company to work with. Josh the owner is great and very involved and Allie in the office was great at getting back to me with answers to all of my questions and scheduling. They were able to integrate my existing system and even came back to help me with an issue with my lock a week later even though it they didnt install the lock in question. The Alarm.com app gives me all the functionality I need to control everything from my phone and reminds me to set the alarm, close an open garage door or view someone at my front door and speak to them through the camera with speaker. Was also the cheapest quote of the three I received for monitoring service! I now refer my clients to them as well. Highly recommended.

We are about a month into our service. Shalena was amazing to work with. She responded quickly and answered all of my questions. I even had an issue with the contract language that the owner addressed personally. Dustin did a great job with the installation. Overall, our service has been great and their pricing was great compared to competitors.

Indiana Alarm is a great company. Everyone Ive dealt with, including their sales department, office personnel and technicians, have been courteous, knowledgeable and professional. I am a happy customer.

Did a great job estimating and promptly coming out to see the place and give a quote. Tech came out two days before scheduled (after asking of course if it was ok) and worked very hard to make lines look perfect or hidden in an extremely hard to work around ceiling! great job! Thanks !!

Love these guys. Best value in residential security services.

I have used Indiana Alarm years ago and had a good experience. When I called them to repair my system this time around it was a very different experience.The service technician was very polite and kind. He was unable to fix my system and informed me that he was newer to the company and wanted to get the opinion of the company owner, Josh, on how to proceed. I gave the technician my contact information and he told me they would be in contact with options. I never heard from anyone. I did however receive an invoice for almost $100 10 days later! Imagine my surprise!I called and left a voicemail with questioning what I was being billed for. The very next day I received a proposal from Josh Bell for an entirely new system totaling $1,726.35!!!! I have still not been contacted about why or what this proposal entails. Maybe this proposal is supposed to make the $100 invoice more palatable?Beware - they are slow to service and quick to invoice.

Great people to work with. Quality security systems with great service.

Indiana alarm has protected our commercial property for the past 9 years. They are professional and responsive to customer needs and I highly recommend them.

Very professional and great customer service. I would highly recommend! They were able to utilize my existing system and save me money at the same time!

Indiana Alarm shines above the rest! Amazing customer service. Absolutely transparent and no gimmicks pricing. Technicians are experts at their trade and dont cut any corners or time during set up. I would highly recommend Indiana Alarm to anyone! Thank you!

I had an appointment with someone named Josh. He was recommended to me by Indiana Alarm supplier - SES security equipment. I drew 2 hours to this Indiana Alarm office in the traffic, while Josh never showed up. He even did not bother to sent an appointment cancellation to me or respond to my text messages when i arrived for our meeting and he was not there. I called the on the emergency phone number listed at their (Indiana Alarm) website and someone told me that he will look for Josh and call me back. He never did it either. Unreliable and irresponsible people work there.

Not a good experience overall. I contacted the owner Josh who has always been pleasant. I already have an alarm system, but am looking for a new dealer to monitor my system. On August 9th, he sent Dustin for an initial consultation. I told him I have 15 cameras and am considering adding one more, so he absolutely knew how many cameras we have. He was decent, but succinctly stated that the overall monthly charge would be $28 for video/app monitoring, and $33/month if I wanted fire/police capabilities added. He told my wife and me that while the three of us were standing on the front porch. Dustin said that the owner Josh would contact me early the next week via email to discuss becoming a customer. Well I still hadnt heard anything from anyone at their company today, so I called them. I spoke to Josh who told me verbally (and emailed me as well) that the price would now be $56 due to the amount of cameras that I have. Talk about deceptive practices and leading a customer on. I could have used this gap in time to have gotten other quotes, since I felt like their verbal quote initially was reasonable. Anyway they need to educate their workers so as to not lead on customers. We definitely wont be using this company.

Indiana Alarm provided great service from beginning to end. Josh provided great information and answered all our questions to help us make an informed decision on our alarm needs. Installation was easy and follow up helpful.

Customer service totally unprofessional. The Reps and the owners mislead you with information. I had a camera to go down and had to have it replace which already told them the problem they going to charge me for sending someone out to tell me what I told them, plus charge me for another camera on top of that; which I had to wait on numerous of times, because the replacement camera kept blacking out, which I had to continuously call about repairing the camera, no respect for peoples time,  its ridiculous Ive never seen such lack of unprofessionalism in my life.  And now all u can get.  I understand your frustration; no I need the problem resolved and fix. Im sick of calling yall about a camera.  Just had to add, on my third camera swap out still cant get it right.  THEN  I had to ask is there going to be a charge, remind you their customer service in the owners give you false information.  You are the ones that keep putting in faulty cameras why would that even be a question to ask. I would not recommend this company to no one. Thank you.....

Indiana Alarm installed the security systems in our main facility and outside warehouse. Everything from the quoting to the install was executed promptly and professionally. Customer service is very responsive and all technicians have been great to work with on all issues. Indiana Alarm is a Class A organization.

The service and equipment has been great. The tech, Dustin, gave me his cell and called me after hours to help with some questions I had.Customer service is some of the best.

Indiana Alarm did an excellent job updating our existing system with state of the art equipment, including mobile access and monitoring, and all at an affordable installation price plus an amazingly low monthly fee. IA provides quality workmanship and outstanding customer service at pricing that far outpaces their competition. I couldnt be more pleased.

Our business has been very pleased with our decision to use Indiana Alarm. From the sales process, to the installation and follow up customer service, its been a pleasure working with such a professional group of people. Excellent all around.

Excellent company to work with! They have outfitted both of our warehouses with the newest technology. Customer service, pricing and monitoring are all superb!

I would highly recommend Indiana Alarm. Their customer service is top notch. Their response time to requests sent online is quick. I had troubles on a Friday evening trying to add Z-wave smart products and sent an email that evening requesting support. I received an email back with in a couple hours...on a Friday night. Not only is their customer service great, their rates are very competitive.

Indiana Aarm gave a quick quote and when the day of installation came all the employees were well informed as to what our company was needing... Also, and this is important, they left everything CLEAN even though they installed new equipment in hard to reach places..

We have used this company for two years and they are exceptional. Great equipment and personnelThey are not only competent, they also care.

Indiana alarm charges a large up front fee for the system over $1,000 but reduced monthly fees, which, in a long term commitment seems like a not bad idea. Unfortunately, immediately upon installation of my system problems arose. My outdoor cameras worked intermittently at best. My door sensors all fell off and the motion sensor didnt respond about 50 percent of the time. Though there was supposedly a warranty i was charged for service calls. After complaining to Josh he told me that if I was dissatisfied I could cancel the service forfeit my initial payment of 1,000 and get a new company. Since i had only been with them for a couple months to walk away from $ 1,000 didnt seem in my best interest so I stayed . Within the next months my alarm began going off w/o provocation usually around 3.30 am resulting in alarm fees w the city . The outside camera went totally offline and my main motion sensor became so erratic that i just kept the alarm off most of the time When i called to have someone come out to take a look and complained they canceled my service. Granted, probably the best outcome for me as i am going back to guardian alarm with whom I had a prior commitment of over 12 years..but a bad business practice as i am out a substantial amount of money for a year of constant harassments. I would suggest anyone thinking of dealing with this company read the contract very carefully and know you can be cancelled, left without an alarm,and your money pocketed.

Nice small town business feel. Good service, good communication

Super Price! Great job! They were on time, very professional, and very efficient.

Great service and great pricing. They dont try to oversell which is nice.

Nice people, no sales pressure to try and sell you services that you dont need,very responsive.

Their signs are ugly. I give them. 3

Great job! They were ontime, very professional, and very efficient.

Very responsive and professional. I would highly recommend.

Indiana Alarm installed just what I needed. They did a good job and are always available to answer my questions.

I have never been so disappointed with any service... ever

Best service ever. Fast service.

Always responsive and professional!