user
Under Armour Brand House
8702 Keystone Crossing Suite 25C, Indianapolis, IN 46240, United States
Appearance
Under Armour Brand House
Comments
Ca
Review β„–1

Love the shoes I got from here! Comfortable and comes with Bluetooth for information on pace, heart beat, and amount of steps taken. Even record your route. Quite innovative. And perfect color! 😍

Ja
Review β„–2

For Under Armour a small shop. I wanted to buy many things but every time they had not my size (M). That was bad...

La
Review β„–3

The store was pleasantly not too crazy considering all the Covid-19 going on and the staff was friendly and made sure to keep everyone comfortable and didn’t hover like most retail shops do. My family lives shopping here for all the newest gear when we can. Will definitely shop here more often.

wa
Review β„–4

Great clothing at fair prices. Helpful team. Clean store

Na
Review β„–5

I had a terrible experience here and apparently a majority of your other customers have as well.Let me start by saying I’ve visited this specific location a dozen times, spent thousands, and never had any issues until recent. My fiancΓ© brought me to the location on Father’s Day to buy a gift of my choice, because the store had been closed for a few months and I typically visit every couple weeks. Upon entering the store, we grabbed Starbucks, just a few doors down, and proceeded in. The wonderful employee at the front table welcomed us and offered masks and hand sanitizer. We took a mask and proceeded on. We perused the store for 10 or 15 minutes and I picked out a couple articles of clothing to purchase. I then proceeded to the golf section and looked at a few polos and some new gloves. I didn’t know what size glove I needed, so I grabbed a wedge out of their display set and held it to see what size I would need. (The amount of rotations on the grip show what size glove you’d wear). An employee then walked up behind me and verbally berated me, like a damn child. β€œTHOSE ARE NOT TOYS, PUT THEM DOWN IMMEDIATELY.” I laughed at her, set the club back, dropped everything I was going to buy except for one tank top, and proceeded to the register. At the register, during the checkout process, the cashier then said β€œYeah, I’m not sure how long you’ve been here but you’re not supposed to have open containers. You need to throw your coffees away.” I argued that there was zero signage about open containers, I had already talked with a few employees and it was never mentioned, and the mall itself had no policy against drinks; so I wasn’t throwing away the 5$ coffee I bought right next door. She shrugged it off and finished the transaction. We grabbed the bag and headed to the door and ON OUR WAY OUT, the manager asked us to leave.I thought I was hallucinating. I manage and operate a business that profits nearly $2 million annually and I have never seen such a disorganized, unprofessional, and utter lack of customer service training in my life. My recommendation to the Corporate Office would be to get a new management team in this store because I’m assuming the lack of profitability reflects their customer service.

my
Review β„–6

Great if you are under 6ft and 180 lbs

Je
Review β„–7

Many sizes not available. Many shoes displayed but was told they didnt have most in stock.

Je
Review β„–8

Lots of styles and the staff was helpful. The fitting rooms were a bit dirty though. Floors need to see a dust mop.

Mi
Review β„–9

Very bad customer service. I buy and wear, to actually play basketball, each model of currys. Curry 6 eyelet broke and I couldnt use them any more so I tried to swap them out. The nicest thing I can say is that the staff were horrible. So disappointed. I like the shoes but service matters.

TJ
Review β„–10

This store is amazing! It has everything!

Ga
Review β„–11

I was completely dissatisfied with the customer service. Not one associate said a word until I walked up to the register to check out where I found four associates standing there and gossiping about coworkers. They were discussing who they thought should be fired. They were more concerned with who should and should not be working at the store over the customers in the store. While I was at the register, the associate checking me out was continuing her conversation as to why some of her coworkers should be fired over having a conversation with me as a consumer, and not once offered advice or help during my entire time in the store. I believe this should be addressed immediately.

Tr
Review β„–12

The staff at this location is great. Super helpful, extremely knowledgeable, and unbelievably patient.I have a pair of shoes that connect to my phone now. What more could I possibly want in a brand?

Ca
Review β„–13

The website and everything online says they open at 10am. The lights were on today but nobody answered the phone and the doors were locked on Sunday at 11:15am. We waited a long time. Ridiculous!

St
Review β„–14

They didnt have what I needed but they were polite

Da
Review β„–15

Kelley was super kind and helpful!!

An
Review β„–16

Really liked this store, although the customer service could’ve been better.

He
Review β„–17

Very dissappointed with this chain. I love their clothing, and thought I could score some great items by going directly to their store (vs Dicks). Dont waste your time. They dont carry very much in the store itself. I was told to shop online for the items I wanted. When I did that my order arrived in several shipments of which I was not informed. Had to wait on live chat to figure out what the issue was. I had only received one shipping tracking number initially. Never got a follow up email stating when the rest of my order was arriving. Poor customer communication. Wont shop here again. Would rather go to Athleta or Title 9.

An
Review β„–18

I wouldn’t recommend buying the Speith golf shoe brand. I’ve only owned my Speith 2 golf shoe for less than a year. The eye hole for the shoelace on the top right has already torn through. Called Under Armour, which the website says they stand by their quality of shoe, and they told me sorry - can’t do anything. I know it’s almost been a year, but golf shoes should last a lot longer than this. Highly dissatisfied with the shoe and the customer service.

Ja
Review β„–19

The service was great. Staff was knowledgeable about product and pricing.

Ma
Review β„–20

Nice selection. Employees are not always the friendliest.

Do
Review β„–21

Very nice space, workers were great and helpful, neat and clean, organized

ju
Review β„–22

Very expesive

Cr
Review β„–23

Super friendly staff, well maintained store.

Ch
Review β„–24

Nice Sports clothing n Shoes...

C
Review β„–25

All under armour all you expect is what is delivered

Ry
Review β„–26

Helpful service. Clean store.

Ri
Review β„–27

Staff nice, helpful, good experience

Aa
Review β„–28

Very much and everything is good

De
Review β„–29

Nice store, just expensive.

Ol
Review β„–30

Great place to shop

Ja
Review β„–31

Selection could be more

Al
Review β„–32

It was almost good

Information
5 Photos
32 Comments
4.1 Rating
  • Address:8702 Keystone Crossing Suite 25C, Indianapolis, IN 46240, United States
  • Site:http://store-locations.underarmour.com/in/indianapolis/UABH-8702KCS25C/?utm_source=Google&utm_medium=Maps&utm_campaign=Google+Places
  • Phone:+1 317-660-9407
Categories
  • Clothing store
  • Shoe store
  • Sporting goods store
  • Sportswear store
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:Closed
  • Thursday:8AM–9PM
  • Friday:10AM–9PM
  • Saturday:12–6PM
  • Sunday:10AM–9PM
Service options
  • In-store pickup:Yes
Health & safety
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
Similar organizations
  • Urban OutfittersFashion Mall, 8702 Keystone Crossing #123-B, Indianapolis, IN 46240, United States
  • Footaction10202 E Washington St Space 672, Indianapolis, IN 46229, United States
  • Champs Sports3919 Lafayette Rd, Indianapolis, IN 46254, United States
  • Boot Barn8366 Castleton Corner Dr, Indianapolis, IN 46250, United States