Staff was knowledgeable, but they arent all friendly. The shoe salesman was excellent. He knew the product and he knew what I was looking for.

Elegance, Style, Golden Dreams....I loved the Von Maur store displays, and warm and graceful Employees.🛍️❤️

One of the few stores that truly understands customer service. Always will be my favorite store! Kudos to a job well done!

I always find myself ended up buying here for my kids. Lovely store.

Clean Store But Had A Very Hard Time Trying To Find A Sales Associate.

Friendly and professional staff, good and varied selections.

The management is top notch and seems genuinely concerned about making sure your shopping experience is pleasant. The store manager Diane went above and beyond to correct an issue. Truly appreciate her professionalism and handling of the situation. Highly recommend shopping at Von Maur and I will continue being a loyal customer because I know that they value their customers and stand behind the quality of the products they sell. One of the few stores around that still cares about excellent customer service.

Nice unique selection...less chaotic than Macys, more organized and visible, helpful assistance. Just a little pricey and no coupons, so you get what you pay for. Will definitely go back..first time shopper.

Very helpful & friendly staff, they even ship items straight to my house - free of charge! We will definitely be back!

This place never disappoints. Paid my charge card off 3 times with them. I love this place

Very nice. Great clothing.

I think this place is overrated expensive and just a waste of time. You can order everything online in the same exact thing for cheaper. I dont even understand how these businesses stay in business.

Love the music. My grandson was intrigued. Unfortunately, things are high priced

Lovely store with upscale selections.

My wife will spend every chance she can get going here. Nice store.

I really enjoy the atmosphere at the Castleton Von Maur. Even though I got there around 2:30pm on Christmas Eve (store closes at 4:30pm) I was not rushed and the store staff members were all very friendly. This really seems like a great place to work if you like retail. You get to dress nice everyday, which beats blue jeans or khakis. I specifically go 30 miles out of my way (I live in Franklin) to shop there. Staff members are very knowledgeable in there assigned areas and they seem to be staffed correctly

Nice clothes but way overly priced. Never see any sales.

Such great customer service and the quality of their clothing is wonderful!

CUSTOMER SERVICE IS Great! Just received a Christmas gift for my grandchild from your Children’s Dept. My store was out of jacket and found it in Indy. I received it in 3 days, gift wrapped and a lovely thank you card enclosed. Thanks Hannah!

Would have been a five star if they had as good of selection for boys. The girls Clothing are outstanding if their selection. For boys. Please get better dress and casual clothing for boys please, thanks

The customer service in the mens department is outstanding! The gentleman who helped me today literally took the pants off a manikin at my request because they were my size. Couldnt be happier I stopped in there today.

Nice store. Good hardworking people.It is what is on the inside not the outside of people that make them special.I wish liberals would quit trying to divide us. We are just Americans trying to survive.

Von Maur has the best customer service of any other department store!

Best customer service Ive had in years while shopping for shoes!

Very clean store and extremely friendly staff. Always a great shopping experience with complimentary wrapping when you make a purchase in store. They gift box it too!

Pure class as always. But no one on the floor. Search for employees. Half of makeup booths gone. Sad.

Gr8 selection and styles.

People are rude no customer service for as high end as they claim to be

Great lots of help all wearing mask.

Small store but offers quality merchandise for women, men, children, and home decor. Courteous and friendly sales staff.

Im from California we dont have any where i live . Very upscale. I love 💘 this store.

I was able to find what I needed.

I found a Free People blouse that was regularly$108 for $48, but the shoes, which I normally never leave the store without, were a horror!!!

Service like it was 1999. Sales people are there to help, they offer to assist, are knowledgeable, will box and wrap your gifts year around. Someone is often playing the grand piano in the center of the store. I understand that the store is still family owned. It shows. A real shopping experience -- if that matters and it does to me. We patronize the store in an effort to keep it open. I hope you will too!

Great place to shop if you have the cash

Two words: overpriced and snooty

Good help with any questions about quality

Not a good selection in dresses. Disappointed

Got just what I needed. Was assisted quickly and friendly.

The sales associate (blonde, low ponytail) in the lingerie department lacks all customer service skills. I would never shop here again....

The store is warm & inviting ! Love the personal. So professional yet friendly. Very knowledgeable. Decor is awesome. Im comfortable & HAPPY there. Its so easy to SHOP. Gifts from Von Maur are top of the line, always.

Not too impressed. Pricey items and not much selection.

A real real nice place but too expensive for the shoes and purses

Amazing customer service!!

Nice selection

Beautiful store but very expensive.

Excellent selection and great service.

Amazing customer service!!!! We usually shop at the Von Maur in Greenwood, but we drove to Castleton Square for the Disney Store for our daughter. Disney apparently makes you pay for bags now... what the heck!?We went into Von Maur and immediately was greeted by an employee that said “let me guess you’re carrying your items because you just shopped at Disney?” She gave us a bag for our items that we didn’t even purchase there.We did end up purchasing a few things from Von Maur, but that’s why we continue to shop there... the customer service is amazing!!!Thanks for laughing with us about the Disney Store and reminding me why I shop with Von Maur!!!

It was really well organized and really easy to find things. The restrooms were really nice and so was the womans lounge room.Great place but the location wasnt great for me.

BEAUTIFUL CLOTHES. shoes on sale, great service, and very clean!!!

Great service! The sales associates are very helpful, friendly, and professional. Von Maur has a terrfic atmosphere with a pianist playing the piano in the center of the store. Von Maur is hands down my favorite place to shop and I think its the best department store in the mall!ALSO they offer an interest FREE Von Maur credit card!!! Does it get any better?!?!?!?

I’ve been going to Von Maur since 1992. I think their customer service is how imagined it used to be in the 1950’s, in an upscale department store. Unique and iconic styles, combined.

I was able to return an item easily. The store is always beautifully decorated with adequate space between racks. My most favorite reason for 5 stars is when an item is on sale it stays marked down. Always a pleasure to shop there.

Too pricey. Couldnt help me and the free bra consultation was a waste.

Having really just reopened, store was in great shape and their sales people very helpful.

I didnt like the selection there 🤭

I have no idea how this place is still open, but Im glad they are! I went to 5 other stores, tried 13 pairs of shoes when I decided to give the store across the parking lot a try. I walked right into the shoe department, was warmly greeted but not hounded and a salesperson was available as soon as I was ready... To find two pairs of boots. Well played, Von Maur.

Not my usual kind of place to shop however they were very friendly and it was very nice clean store

Great store for casual to formal clothes and shoes for the entire family! The Staff are very helpful and friendly! The piano players ROCK!

Huge department store that has plenty to choose from. It is on the higher end comparable to Macys as far as prices. My wife and I have a young daughter so we really appreciate the nice womens lounge for mothers to nurse their babies. We also have trouble finding a good place to buy childrens shoes and this store has a huge selection to choose from.

Decent selection. Found a formal but Macys had a much more diverse selection.

VonMaur is wonderful. Excellent customer service. Free gift wrapping. Nice restrooms. Lovely selection of brands, one of my favorites is Joules. I always enjoy shopping at Von maur.

One of my favorite stores, peaceful, quiet & customer service is superb🤗

Nice store with upscale merchandise

Some of the prices are little too ridiculous for my wallet. However they do have a shoe closet that holds all of the discounted shoes. That area seemed very popular, there were women coming and going out if that closet. I thought that the ladies lounge was a bit too much. My friend went to the bathroom and she said that it was very nice and clean.

Piano is a nice touch....

5 star rating is from my wife actually. (I wouldnt be able to rate a department store). She likes the customer service.

One of my favorites!

Made a return that took 25:00 because the associate failed to complete an important step that caused customer service to get involved. I was late for a very important meeting because of this!! Unacceptable!! Only giving it 2 stars because of Ms. Betty in c.s. otherwise, I wouldve given a zero!!

Great place to shop

Best place in the world to buy designer perfume, makeup, shoes, purses and handbags, suits for men, as well as designer sunglasses. Very tasteful, and especially enjoyed listening to the man playing the piano!

Vibrant lighting and well kept displays. Seems upscale and trendy.

Great options and customer service. Chelsea was great and very helpful.

Love this Department store! Great clothing and apparel as well as customer service.

They had a great customer service window, I decided to exchange a gift I got for Christmas from here and they did it with no qualms. The reason Im giving a three star rating has nothing to do with that. As I was going through the store deciding what Id use the gift card on something really urked me... They has a live pianist playing in the center of the department store WHICH was lovely! However they had the audacity to pipe in generic pop music over the piano! What the heck? Thats just really insulting!

I love this store. Always clean, spacious and the staff are very helpful. The store reminds me so much of the former Parisians which was my favorite store. I really enjoy shopping at Von Maur and especially on line.

I find everything I wanted!

I just had one of the BEST Customer Service experiences EVER today in the Fragrance Dept. at the Castleton Square Store!!!To be honest I wasn’t looking forward to my visit to the store today because I had to return a bottle of expensive perfume I received as a gift, however did not care for. Unexpectedly I was greeted by Delorise, a warm, courteous & professional representative in your Fragrance Dept.. Delorise is the friendliest and most informed representative I’ve ever encountered!!!Thanks to Delorise’s demeanor, a day I would have preferred to avoid changed my attitude, brightened my day and lifted my spirit. Due to Delorise’s pleasant and thoughtful demeanor I was able find a new fragrance I’m delighted with.Further, from this point on I will be shopping at Von Maur, no longer Nordstrom’s, and I will be seeking Delorise’s assistance when I shop for any fragrance.Delorise, thank you so much! I throughly enjoyed our time together and for exceeding my expectations.Mamie B.

Always helpful and courteous staff. They stand by their merchandise and customers. Can always find something different than other stores.

I like the mall.

Been shopping here since it opened. Service above and beyond. And dont think you cant afford it. They just dont advertise sales....... Free gift wrap. They are the best at customer service. Oh and you can actually get fitted for a bra. Really.

My favorite store. Always find something there I like and love

VERY nice store, but the prices are higher than your average clothing store.

Amazing customer service. Free gift wrapping. The clothes however tend to be for a more geriatric crowd

Always a pleasant experience in Von Maur!! Quality clothing at a decent price and wonderful customer service.

Helpful staff, good selection and always a pleasant shopping experience.

Good place to shop. Very noisy during construction. Should try to do after hours

Its always a nice shopping experience. However, your ceiling and light fixtures are abysmal.

Walked in today with my SO and i’m not sure what her name was; the blonde lady with the wavy hair working perfume in the mall entrance made us feel very uncomfortable and unwelcome. she also made a point to not address us as we left but made sure tell the two caucasian women behind to have a lovely day. I’ve been shopping at Von Maur for years and have never had a problem like this before. I don’t wanna speculate but to be honest it felt like blatant racism. I hate to say this but neither me nor my extended family will be returning.

Classy store! The sales people are the friendliest you will find anywhere!

I think its a great store. Will go again.

Got two very nice dresses for a very reasonable price

Wasnt shopping here just going through to get to the mall but this is such an awesome store. Good lighting, always neat and in order and love the live piano playing.

I shop at Vonmaur on a regular basisWhen I need something that is going to be a splash? VONMAUR is my store.Generically, on most of my shopping experiences in VONMAUR, In most cases I find what I need!

A great place to shop every one treats you with respect.

Excellent service both in childrens shoes and children clothes.

Always find great clothes with great service and no crowds.

This place is boojie AF. I wont even bother to mention the high prices because the good Lord knows I dont go there to buy anything. I go, dressed in the nicest outfit Costco can provide, and sit down in their fancy-pants furniture like a boss to feel rich. They LITERALLY had a young girl playing a grand piano under the circular rotunda in the middle of the store and a tiled changing table in the mens restroom... I didnt even get to see what was in the womens lounge, but Im half tempted to Bruce Jenner my way in someday to see whats behind the curtain. My guess is a private Starbucks/Panera and a shirtless male cello player.

The clothing style has dropped..... in need of better designers or something......I still shop there usually find cute clothing for my grandkids

Love it just costly