Being a first time buyer, owning a Mercedes was always a dream of mine. Seeing the 3-pointed star driving by on cars always seemed like an occasion. With the help of Trent at Mercedes, I was able to make this dream of mine a reality. He and the team were so accommodating to each of my needs and my severe lack of car buying knowledge. They educated me and treated me as If I was one of their own kids. After months of looking at vehicles at the MB dealership, we finally found one that fit my needs and every single one of my wants. Trent and friends, thank you. Thank you for creating an incredible experience that I will never forget. I’m SO Proud to be apart of the Mercedes-Benz family :)

Gary moon was fantastic at Mercedes. If you are looking for a new vehicle you must find him. Very helpful, got me the best deal, and made sure I was well taken of.

This Mercedes-Benz campus is definitely first class! I had the pleasure of meeting a wonderful salesman by the name of Djiby. Djiby is an awesome individual and a great sales and business man. Hes a gem and a great asset to this company! Although, I didnt purchase from him on my visit because I was unaware that my husband had already purchased my new Mercedes- Benz from another dealership locally the day prior to my visit to this location. However, I will definitely returning to purchase from Djiby in the near future.

Trent Tate is truly a gift. He consistently followed up with me regarding the car and he also congratulated me on different milestones months after my purchase. Trent is very personable, professional, and knowledgeable. I appreciate him making my experience one of a kind. Keep it up Trent!

I specifically want to call to attention your sales professional Trent Tate. Ive purchased vehicles - ranging all the way from Hyundai to Bentley - in my life, but I have never come upon a sales professional as knowledgeable, courteous, and dedicated to his craft as Mr. Tate.His customer service is beyond compare, and despite the fact that he is clearly a busy man he still always makes me feel like I am the only person he works for. Every question answered, every concern allayed. A true VIP experience.I am a very discerning man and I do not give plaudits lightly, but Mr. Tate has more than earned them. Neither I nor my family will ever buy a Mercedes from anyone besides Mr. Tate for as long as I live and you should buy one from him too.

I had a fantastic experience when I purchased my new car mostly due to our salesman Caleb Demars. I highly recommend him if you are shopping for a new Mercedes-Benz. He knows the product well, pleasant demeanor and fantastic customer service. I once again express my gratitude of appreciation.

The service was EXCELLENT! I went there by mistake, my appointment was actually at the other service center, but after speaking with Trey he assured me that it was okay and he would take care of me. Andrew, Trey and of course Darren in parts were my angels that day and treated me like a queen! Thank you Mercedes Benz of Irondale, wonderful service and great people in your service department.

Trent Tate is the nicest most helpful person! Hes very knowledgeable energetic and patient! I highly recommend if youre looking to purchase your vehicle to ask for Trent! 10/10 highly recommend!

I was traveling through Alabama on my way to Mississippi and a warning light popped on my dash. We Google the closest MB dealer and this location was on the route. The staff is so amazingly helpful. You dont always find that in a service department. Ms. Kathy was so nice and helpful. The valet was courteous and smiling. The service advisor was extremely helpful and knowledgeable. Im jealous that this dealer group does not have a location near me in my state.

Danny Turner is the best! He is patient and kind! Helped me greatly pick out the perfect Mercedes-Benz! He is very passionate and will help you find the perfect match for your price range! If you are looking for the perfect vehicle I highly recommend Danny! Please visit Mercedes-Benz you will not be disappointed with the customer service or the quality of the facility or the great staff!

TRENT TATE knocked it out of the park! Cannot brag enough on how he made my daughters first time buying experience seamless, I wasnt needed at all! We will DEFINITELY be repeat customers.

Great experience. Great service.

I had the pleasure of working with Trent Tate. Great customer service, very professional and friendly. He listened to what I was looking for and put me in the car of my dreams. Highly recommend him to meet your car buying needs !

These are very challenging times to acquire a vehicle. I got precisely what I wanted built to my specifications. It is a fabulous car matched with excellent personal service Ghali all along the way.

Our experience at M-B of Birmingham was great from start to finish! Greg Forrest walked us through the purchase of our first Mercedes-Benz and did so without pushy sales tactics or pressure to buy. The finance department was also a breeze to work with and made signing on the dotted line stress free! I highly recommend this dealership!

Trent Tate was awesome to work with when purchasing a new MB a few months ago. If you’re in the market for a new car, i highly recommend working with him for a professional, personable, and seamless experience.

Trent Tate is one of the most genuine individuals I’ve met and he works at this great establishment. I definitely will use him when I’m ready for my new car!!

Trent Tate is BY FAR the absolute best! Professional, honors what he says, straight forward, and offers the best purchase experience you could ask for! He Rocks!!

Trent Tate is the best! He answered every question I had in regards to the vehicle I am looking to purchase! Thank you so much for your help, I’ll see you soon!!!

Ive never met a person so dedicated to his craft until I worked with Trent Tate. You will definitely enjoy your car buying experience with him as your sales professional.

Thanks to Caleb Clemons and your team for doing so well. Ive got the new The AMG GLC 63. The service is fast and serves all the things you need! The great service at Mercedes of Birmingham.Location Irondale

I have always enjoyed excellent service from Mercedes Benz and I am very happy with my new purchase of a new 2021S580. Excellent service in setting up new vehicle for me personally.

I love this dealership!! The customer service is great. My salesman was Eric Burks and boy is he patient! He is a great salesman and willing to go the extra mile for his customers! I love my new car! Thank you!

A hearty Thank You to Trent Tate for his professionalism, thoroughness and knowledge about the vehicle that I purchased. Once I found the vehicle that I really wanted, he made sure I got it with no issues. Also, the staff was very friendly. This was a great experience from start to finish. I highly recommend purchasing from this dealership!

Trent Tate is amazing. I will forever be apart of the Benz family because of him. Thank you Trent.

Trent Tate, classy guy. Mercedes Benz, classy car. Need I say more?“Trent Tate is the best” #doubleT #Tate2024 #Cowboysforsuperbowl

Most professional and courteous dealership of all I’ve dealt with. Showroom is top notch and comfortable. We were there on a Saturday and they were very busy but we never felt neglected. Our salesman was Djiby. Thanks partner for the excellent service and great deal. Ty handled our F&I and she was professional, informative, and didn’t make us feel like they were trying to sell us something we didn’t need. Thanks again to everyone and we will be a repeat customer.

Like many others have said in the reviews the customer service for me was horrible. The sales man was not able to explain in detail any of my questions. Worst experience I have ever had in a Mercedes dealership. I bought a vehicle and was told it had certain features and it did not have any of those extra features. It was late on a Saturday and the sales man told us to read the manual to learn the features and that most likely it was my Apple cable not working and just to switch it out. I tried for almost 2 weeks to reach out to someone via email to fix the Mercedes me app and I even went back to the dealership but I was told they currently did not have anybody there to help with that issue. I was also given the wrong spare key so I had to go back again and have that fixed. I’ve never had these many issues and disappointment with a Mercedes dealer.

Trent Tate is the Best. Professional and dead set on making sure you get what you need!

Another great experience with Gary Moon. Hes the only person we buy cars from in Alabama.

Great customer service! Special thank you to Tori Barber and his team! I would give six stars review!

Greg Forrest was my sales rep and I couldnt have asked for a better experience. This is our 3rd car purchased from Greg and I highly recommend him!

I was super happy with my car purchase at Mercedes Benz! Danny Turner made my experience relaxed and worry free even in the times of Covid. He made me feel right at home in this amazing dealership with a fun tour of the facilities complete with self distancing and the masks needed. Everyone was so nice & friendly! My post purchase treatment from Danny and the dealership have continued with follow up calls and emails. I know I will continue with a positive experience with my new MB Family! I love my new GLC! Thanks to Everyone that made it happen!

Trent Tate and the team at Mercedes-Benz of Birmingham are absolutely fantastic. You are greeted at the door with a smile and kindness, and the best customer service continues throughout the entire transaction. This will be the first place I look for any vehicle purchases in the future!

Great service. Russell was very helpful.

Had a great experience with getting a CPO C300. The car itself is so amazing, but the entire car buying process was more than ideal. Mercedes Benz of Birmingham, specifically Djiby, went above and beyond to get the best deal for me as well as kept me comfortable throughout the entire process with transparency and honesty. Highly recommend checking out the dealership, you won’t be disappointed!

Amazing service across the board! I’ve been happy with multiple new cars and service.

I was a bit disappointed that I was not greeted or acknowledged as I passed salesmen and they walked by me later in my visit. I walked around for about 10-15 min looking at various vehicles. Our family is looking to get one, possibly two, new Mercedes and I’d hoped to discuss that with someone. I’m sure it was an “off” day, but none the less... All in all, I love the new campus.

My experience with Mercedes-Benz of Birmingham was top notch! I purchased a 2021 GLE350W - I LOVE MY RIDE!My sales representative was Kurt Long. I had been recommended to ask for him when purchasing a vehicle. He was so easy to work with. He answered all of my questions, and I didnt feel pressured at all. He was welcoming and pleasant. The whole day went smooth as I went into the finance office and was greeted by Brook Carter. She was very professional and had everything organized and in place for us to proceed with financing the vehicle. She wanted to make everything smooth and simple, and she succeeded. Lastly, my experience with the Service Concierge, Arrie Clifton was awesome! I had so much fun learning all about the bells and whistles of this fine vehicle. She made sure that she went over all the details, and she was pleased to assist when I got confused regarding any of the amenities.I was so impressed with my experience that my husband decided to buy a vehicle as well the same day! He purchased a 2020 convertible! You cant go wrong with Mercedes-Benz of Birmingham. We are HAPPY customers!

Always a pleasurable experience at Mercedes!! Keisha Ndaw has sold me 2 cars and its always a smooth and pleasant process!! The service and attention to detail is EXCELLENT!!

Had a quick need for a car and found a CPO E-class on their website that I was interested in talking to them about. Reached out through their website and was contacted by Gena Nguyen who answered my initial questions and was very helpful. She then handed me over to Russell French who was the sales professional for me to work with on lining up a time to test drive the car. The whole experience was excellent from initial contact through the completion of the deal. It was all about what I wanted to do more than any pushy sales tactics. If you need a car I highly recommend MB BHM and Russell French in particular.

Friendly, attentive staff. Beautiful showroom & customer center. Thx MBbhm

I met sales consultant Caleb Clemons and almost immediately I felt like he was a former teammate or something from a sports team. I’m accustomed to paying cash for my cars, but due to certain circumstances I needed to finance this time. That brought unwelcome anxiety, but I was made to feel at ease. That same day I drove off in a vehicle with a huge smile attached.

Mr. Burk was attentive to my requests and made the process of purchasing across states seamless.

I purchased my first Mercedes approximately one week ago today! Needless to say I am most definitely enjoying the ride! This was the best car buying experience I have ever had. Greg and Ty made me feel like family during the entire process. Mercedes of Birmingham will forever have my business.

My sales consultant, Eric Burks, provided excellent customer service. He is very knowledgeable, friendly, & patient. We hit a few bumps throughout the process due to negative equity on trade-in but he reminded me to be patient & assured that he will not stop until he finds the right car for me within my budget. The two month process was all worthwhile; I LOVE my new 2020 Benz. Thank you again Eric & the rest of the M-Benz family for your excellent customer service!!!

The GLE450 is gas all kinds of issues. Careful they pass the buck between dealer and corp. Enjoy the wind noise that Mercedes corp does not know how to fix.Salesman was great though

We worked with Trent Tate from Mercedes-Benz in Irondale and it was such a pleasure working with him. He was very nice and made everything so smooth for my husband and I. The environment at Mercedes-Benz was so clean and the staff there was so friendly to us and made us feel welcomed. I will definitely recommend Trent Tate when going to Mercedes-Benz in Irondale. Such a great guy! Thank you Trent Tate for everything!

A great time and the staff was very helpful and nice to me

This dealership has everything you want an AMG high-performance this dealership I take my car to to have it serviced people are very nice friendly and treat you with respect

I purchased my car recently and had it serviced for the first time last week. Just as the purchase process was smooth and easy the service process was great. Ghali was great with the purchase and Ashton was exceptional with service. I also appreciate that the dealership is attentive to the safety process during this pandemic.

Loved working with Greg Forrest. BEST EVER Salesman! He is so personable, knowledgeable and professional!

Trent Tate is the best! Go see him for your next Mercedes!!!

Greg Forrest of Mercedes of Birmingham helped my family through the car buying process last weekend! He was very knowledgeable and a very nice person as well. Greg made the car-shopping process stress-free! We are very pleased with Greg and the whole MBBHM team.

You know you have the best salesman (eric burks) when you’re buying another mecerdes (your 7th one) in less than 2 years or so! great dealership and the BEST EDGER GIRLS (as i call them)!! great service all around!!

My salesperson Keisha Ndaw was very trustworthy, straight forward, informative, patient and expeditious and I will forever refer her to my family, friends and associates.Keisha keeps her promises and that was impressive and enough for me. Her calm and collected demeanor made the buying experience even better.The dealership itself is very nice and clean. There’s a deli with the yummiest food and friendly staff happily ready and willing to assist in serving you desserts, water, coffee, sodas, juice and/or sandwiches.Keisha’s manager introduced himself and he seems like a cool and professional guy. I have never had a manager to come out and chat with me and genuinely talked to me on subject instead of just small talk.The finance person (Ty) was awesome too.No haggle and poor hustling here and compared to many of the dealerships in the surrounding areas, I can HONESTLY say thathands down, Mercedes Of Irondale has the best customer service I’ve experienced thus far and I will be back for sure.Sincerely, M.L.

Keisha Is The Best Always Soo Nice, and All the Employees Here are So Welcoming, and Helpful.

Had the pleasure of working with Gena Nguyen. From the initial phone call to our final handshake was nothing but a wonderful and pleasurable experience. In fact the best experience Ive personally ever had at a dealership. Highly recommend her!!!

Went in to buy a SUV, came out with a used S class, Trent was very helpful and flexible.

A HUGE Thank You to Kramer Hyde for taking care of my car buying needs!!! Kramer delivered outstanding customer service. He was patient, kind, and informative. The entire buying process was seamless!!! Kramer made sure the color vehicle I asked for was delivered in a short amount of time; in Fact it was delivered ahead of time!!! My past experience with shopping for cars had not been efficient and fun. Shopping with Kramer made my car buying experience fun and exciting!! After purchasing my car, he has made several follow-up calls to see if I have any questions, concerns, or if I am still enjoying my vehicle.Thank You Kramer Hyde!!Youre the Best!!

Yes im very disappointed with the service they did on my 2008 s550 4matic!!! And they are not professional enough to tell the truth on the work they did to my car

Mercedes has always been known as the best of the best and Cramer at this location made my buying experience the best I’ve had as well. His knowledge, professionalism, demeanor, and genuine personality sealed the deal. If you want to find the perfect car for you without the hassle of a pushy salesman Mercedes Benz of Birmingham is your place and Cramer is your go-to person. I will be a forever client and feel great knowing I am being taken care of by the best in the business.

Great experience, Eric Burks was our sale professional. He was knowledgeable and exceptionally in sync with what we were looking for. If you are looking for a new Or certified MB I highly recommend Eric and Mercedes of Birmingham as the place to buy. “Trust the process”

Cramer Hyde went above and beyond to get our GLC ready for my daughters birthday! Unparalleled service!

The best experience I have ever had at a dealership

What a great experience in the purchase of our first Mercedes! We contacted Trey Dressler who got the details of what we were interested in purchasing and he turned us over to Ghali Bazzi who handled the sale. They found the vehicle we wanted and made the arrangements to fit our schedule. Ghali was knowledgeable, professional and personable making us feel very welcome. They have a beautiful campus.......it was the most fun I have ever had purchasing a car!

Keisha was awesome and she is the best!I absolutely love my new Benz! I received exceptional first class service from the time I arrived until the time I was handed the keys to my car. Everyone at the dealership was so warm and welcoming. So happy to be a part of the Mercedes family. Thanks again to everyone😊

We worked with Trent Tate and Caleb Lemons at the MBBHM Irondale campus recently on our car purchase and could not have been happier with the process. Everyone is so professional and courteous and treat you like family. Thank you to Trent, Caleb and the entire MBBHM family!

On 8/24/20, my rear suspension went out between Montgomery and Birmingham. I called the dealership in Birmingham and was told to go to Irondale because their Hoover facility was too backed up. I arrived around 12:15 at approximately 5:20pm I was told my car was fixed and I could be on my way. I drove exactly 171 miles and the suspension went out again. At this point it was after 8pm and dark. I’m a lone woman traveling with 2 small dogs in an area I didn’t know during a pandemic. I contacted their after hours number and spoke to actual live people however, they can’t call anyone or help you in anyway except to take your number and have someone call you when the dealership opens the next day. Completely unhelpful and I’m sure of the purpose. My car was bouncing so hard my dogs were hitting the roof of my car and getting sick as well as myself. I had to stop in a town and get a hotel. The next morning my car was working, great right? It was for another 100 miles and then boom it happened again. I found if I stopped for an hour or so it would work again. I finally made it to my destination and the Birmingham dealership informed me that I should take it to the dealership there. I was also informed that with this rear suspension issue they normally keep the car for 3-4 days. I would have loved that information on Monday, where I could have rented a car and left my car with them. My car has now been at the local dealership since Wednesday since I had to go to the chiropractor for my neck due to the bouncing on Tuesday. They have found 2 additional issues with my rear suspension but Birmingham has stated that not their responsibility because the new issues have nothing to do with their replacement part. My attorney says it’s negligence since they allowed me to leave their dealership on Monday night without informing me that they normally keep the vehicle for 3-4 days to determine the cause of the failure of the suspension and fix it.

Easy to work with and professional. Eric Burke was very helpful.

I recently just Purchased a pre owned Lexus from Mercedes Benz of Birmingham. I felt the Price was fair and I was having a Pleasant experience until I noticed that there was issues with the Breaks and the Door locks upon driving the vehicle home. I was initially told by my sales person that since I purchased a pre owned vehicle and it was Sold As Is that there was nothing could be done to help me with my issues. I spoke with the Sales Manager Mark a couple of days later in person, He took care of the issues and made things Right with me and Im Very appreciative and i would purchase a vehicle from Mercedes of Birmingham again and refer customers as wells. THANK YOU Mark

I just sold a vehicle to this dealership and bought a Mercedes. The process was the easiest car buying experience I have ever had! I highly recommend Trent Tate! Ask for him!! He is awesome!

I am in Love with my vehicle! I have never had a more fun and professional car buying experience. Danny Turner was very knowledge and made the complete process seamless and fun. I will recommend him to anyone looking for any vehicle.Thank You Danny Turner !!Thank You Mercedes-Benz of Birmingham !!

Our service manager is Mr. Andrew Katigbak He provides our family outstanding service. He is upfront with us. He is very professional with us. He is prompt with us. He is results oriented. He delivers on his commitments. He is exceptional. He is the reason I own two Mercedes products.

Glad my husband and I made the trip all the way from Atlanta - these guys are professional and fair. We had a super-positive experience and would highly recommend Mark Roberts, Ghali, and the whole team there.

We had the best car buying experience at Mercedes-Benz of Birmingham! We showed up to our appointment and was greeted by, Djiby Tall, who helped us get the car we wanted! He was professional, patient and kind. With any car buying experience it can take hours, but Mercedes took such great care of us (and our children) by feeding us lunch and constantly catering to us! We highly recommend this dealership to everyone! Nick Saban not only takes care of his players, but also his customers 😉

World class customer service! Without a doubt the BEST CUSTOMER EXPERIENCE possible. To say that my service was over delivered is an understatement. If you want the highest value for your dollars and the utmost appreciation for being a customer then bring your vehicle here. Great communication, promises kept, automotive expertise, and talented committed and caring personnel. Excellence throughout the process.

Great dealership! Friendly staff and it’s clean. The transaction was fast and easy. My salesman, Greg is so kind and went over every button in the car. There are a lot of accessories to browse and buy and I enjoy the coffee and a sweet treat from the Edgar’s cafe.

I walked in and no sales associate presented himself or herself to me. The front desk clerk did ask me if I wanted something to drink. I sat in a car for at least 10 min in the showcase area. I guess I was shopping while black. I will take my buying power somewhere else. Mercedes do better especially for your repetitive clients.

Very nice people and polite excellent service.

Excellent experience with Djiby Tall and Mercedes-Benz Birmingham. Smooth process and enjoyable to work with as well!

Best in their class!! Excellent customer service, outstanding hospitality and respect. My go to Mercedes dealership.

The team at Mercedes-Benz of Irondale is a cut above! Upon arrival you are greeted with a smile, and immediately begin to soak in the wondrous atmosphere of their location. Any questions you have are met with knowledgeable facts. If you’re looking for the best service available for your Mercedes, look no further than Mercedes-Benz of Irondale! (Be sure to grab a complimentary cup of Starbucks while you’re waiting)

Keisha Ndaw is a wonderful sales consultant. She sold my grandmother a car and continually helps her with getting maintenance scheduled even after the sale!!!! It was a great experience. She wasnt pushing to make the sale or anything. It was purely the connection and overall satisfaction of the customer. Definitely will be looking for my first Mercedes from her.

Cannot say enough good things about Mercedes Benz of Birmingham in Irondale! I typically dont write reviews, but Kurt Long and Trey Dressler made my recent car lease so pleasantly smooth, I just had to applaud them publicly for their extraordinary work! I also give high marks to the company as a whole for being a cut above the rest. The new facility is absolutely gorgeous, but even more impressive is the consistently stellar customer service I receive from every member of the team; from the service department to the Edgars coffee shop, I get the feeling these people actually love their job.Frankly, I was not there to lease again. Kurt and I discussed my needs and looked over the inventory, we found a great little car that fit perfectly - no pressure, no hard sale, just looking at options. Then Trey gave me a wonderful price...well below list, in addition to loyalty perks for being a return customer, then added a few more side items saving me even more money. I felt they worked hard to give me the absolute best car, for the best price with a payment I felt good about, in addition to filling a few special requests; all accomplished in a matter of hours. I left sporting a sweet, new GLC 300 and a big, fat smile :)) Thanks guys!!! Youre the BEST!!

Love this place! They employees are all so friendly and filled with knowledge! They take their time to ensure that you get the right car for you at the right price. I will continue sending people for the same care that i received! 10/10!

Great group of people to work with. Everyone is very helpful . I would highly recommend them for you next new car. I love mine!

Ghali is a great sales person and I would recommend him to any new or seasoned car buyer. The process was seamless and I was in and out in no time!

I received 5 star service from my service advisor, Carl Morris. Carl is very knowledgeable, trustworthy and his attention to detail is what makes him perfect me and my family. I would recommend Carl Morris and all the employees of Birmingham Mercedes-Benz Irondale to my family and friends for their automotive needs.

Service great, salesman good but come in with a pre-approved chexk but the signing process took way to much time. I woulda have given a 5 star if not for this. Entered the building around 2:45 PM and didnt leave until almost 5:30. Overall great people to deal with.

This is my second lease with Mercedes of Birmingham. My first was at the Hoover campus. This time I went to the Irondale campus. Both times, I had the opportunity to work with Greg Forrest. He made the process soooo easy and pleasant!

Love this place. Staff is always extremely friendly and their stock is always on point with many different models, colors, and equipment.

The dealership is first class. Trent Tate was a very professional consultant. He was very knowledge of the product and took great pains to explain all the features. While we waited for our new car to be detailed we were served sandwiches, chips, cookies and sodas. It was truly a pleasure to deal with this dealership and this sales person.

Excellent experience first visit to service department.

Im very happy about my car because ever time if need to fix the car i just need to call the dealership and they take care all the problem.... like my radiator die and they fix but you have to buy the AMG not just Mercedes car... Im 100% next car i buy again is GLS AMG 63 ....now i love AMG car never buy BWM or lexus and more. carlo is my service gay i never have a good service like this be for every.. thank so much and the service manager tory is very good too when i pick the car he came ask every thing ok i like that too because they care for the customer service alots

Service was good from all involved except for the salesman. He was ok initially but went left later in the process. Scott and the finance manager were great. They worked it out with us to make the deal happen.

Trent Tate is a true Customer Advocate and goes out of his way to make sure you not only find the best deal but also the right vehicle

Very friendly, job well done!

Excellent dealership. Provides accurate and timely services. Everyone is extremely friendly and helpful. Would definitely recommend both locations to others. 10/10.

We had a great experience. Trent Tate was our salesperson he did an outstanding job.