Worst Company to buy DTG printers from, My machine arrived and it did not turn on, after spending days with different tiers of Tech support I decided to returned the machine once and for all, no one was able to troubleshoot it, so before the 30 days returned policy they have on their website they did not accepted and here I am still waiting on the dispute to finalize after more than 3 months, I will updated this review once this nightmare is done, over 90 days I lost so much business not just the 20K the machine cost but all the orders they had to be declined for not having a machine that works. Do yourself a huge favor and DONT BUY FROM THIS COMPANY

Ruben has taken great care of us made the process of getting a second machine as easy as can be as well as getting multiple heat presses. I highly recommend him to anyone. He takes great care of us and will help you in any way that he can.

Amazing customer service and was very helpful with all questions I had and never once made me feel stupid or unknowledgeable.

Nestor was amazing to work with. He helped with easy steps to get me through each part change we had. Highly recommend.

If I could give them - 0 Starts I would. This is the 4TH time my machine shorts and dies on me completely and omniprint won’t take any responsibility nor help. Please people please stay away this company is a scam. THIS IS THE 4TH time I replace all the circuit boards. one print head, 4 capping stations not to mention the spring and waste bottle broke the first week I got the printer. VICTOR PENA IS A SCAM. save your money. Victor should be jailed.

I was ready to take a hammer to my Omni Freejet 330TX Plus and write it off as a loss and the young lady that answered the phone put Brian on the phone and he calmly walked me thru to a perfect print job and got me on my positive way. So thankful for him. A total God send.

This company is a complete DISASTER! We have been lied to & stolen from. For 5 months I have been trying to get anyone of authority to call me and I get no response, just an endless stream of some one will call you back. I have a machine that does not print on my fabrics after the sales person guaranteed us it would. This company is only out for themselves and they can not care at all about their customers once they have your money! Do not buy from them!

Great experience working with Warren, always answering my questions and ver diligent to find a solution. Great experience!!

This is the worst company to do business with. They make false promises and then want to rely on the agreement that you signed to get away with not giving you all the products that you’ve purchased. Once they got my $20,000, I can’t reach anybody to assist me with getting the other merchandise I paid for. They’re rude and I would not purchase anything from them again. As a matter fact I’m looking into filing a lawsuit against his company. If zero stars were an option that’s what I would’ve chosen

Completely disappointed in the product and especially the customer service! After receiving a replacement printer, one week later and the printer has malfunctioned and no one is willing to assist or communicate at all. Do not buy this printer or any product from OmniPrint International.

Cherry was very helpful and she really takes her time to help you out.

I have the plus. First of all, Marvin was my sales rep and he is awesome. I bought and received my Printer and Heat Press right before quarantine and my Dual Pretreat machine soon after and I love it. I was initially going to do a lot of poly work through my distance running connections but that immediately dried up. I leveraged my fashion clients and built my own brand and am doing well so far and growing. The prints are great and it handles detail very well. Not disappointed at all. Maintenance is easy and a focused Facebook page for common problems has helped me tremendously even when I am printing after business hours and on the weekends. I highly recommend.

Omniprint is stepping their customer service game back up. Technician Nestor was super helpful, accommodating, Knowledgable, etc..

While a little difficult to connect due to the time zone differences Jesse was very professional and efficient. Once parts were in the replacement was quick and easy with his help and we were back up and running.

Serafin was very kind and helpful..really amazing hospitality from him and victor...thank u both

OmniPrint International Inc. is hands down the worst company I’ve ever had to deal with from hardware to software to customer service. 1/10 and would NOT RECOMMEND to any PROFESSIONAL company

Ill keep this short and simply, every issue with the printer they will blame it on USER ERROR in order to void warranty and make you pay for whatever is wrong with printer. I was trained by someone who was with the company for 1 week along with my printer did not work out the box (and yes they try to blame me at first)

Nestor was such a big help. We were struggling at first but he made it clear what issues we were having and was able to resolve them. He was on time and showed us many tips and tricks for servicing our Omni printer.

DO NOT BUY THIS PRINTER. We’ve been trying for WEEKS to produce a sellable product, to no avail. Help is not helpful and a nightmare to get in the first place.

Christopher was an absolute Pleasure to work with. The daunting task of unravelling over $30000 worth of equipment, Making sure that I knew what I needed to know, And patiently walking me through the process, Made me feel So much more comfortable knowing The support system is as phenomenal as the product they are selling. My 1st test print was far beyond my expectations. Thank you Chris for all of your help!

Warren was very easy to work. He found out what the problem was and fixed it.

The best experience. Jose made the process easy from introduction of printer, to financing and finally delivery & set-up. I bought the printer without even seeing it in person and almost 2000 miles away. The team who helped me with the training process was awesome. I know if I have a technical issue they are just a quick IM away. Also i would like to commend Jose who is there after the sale and can always depend on him to answer any question at anytime, and I mean anytime even if he is not at the office. I am very happy with my total experience with OmniPrint and my printer and looking forward to that 100 shirts per week production I will be doing soon.

Worked with me to fix a confusing problem. Was patient and understanding.

OmniPrint not only offers fantastic products but their support, both in sales and service, is second to none. The employees are thoughtful, generous with their time, experience & knowledge, and have been extremely patient with my newbie learning curve. I am SO glad I decided to buy my DTG printer from OmniPrint. Because of them, I know my printing journey will be a tremendous success. Thank you, OmniPrint!

I love my Freejet plus now, I was on the edge of putting a bad 1 star review when I received a call from Serafin the Tech manager (I think that is his role or Director) at Omniprint. I understand now that there is a learning curve and I will take some blame for it, but I will say that their training needs some improvement. Serafin trained me for a bit as a courtesy on a Saturday. The sincerity and the follow-up is why I give Omniprint 5 star, if this type of service continues the sky is the limit for my business. I also need to shoutout Victor for having so many great people around him and making sure that we are taken care of. I know that I can be an a$$ with people but the tech team were all very friendly and helpful even though they could not fully assist me and in their defense I was being rude because I was frustrated. All we need as business owners and customers is a little attention because these machines, from any company are not cheap by no means!!!! If you are new to DTG be patient with the process and make sure that you really pay attention and not just fly through the videos like I did in March. Thank you Victor, Serafin and Omniprint I look forward to a long lasting relationship.

I spent almost 20k on my DTG printer. The machine is insanely slow, prints cost way more than they say they do and customer service is very poor. There are a ton of maintenance expenses they dont tell you about. The printer is difficult to operate. I had employees quit because they were so frustrated with this machine and omniprints support. Ive been trying to sell this machine and no one who knows anything about DTG wont touch this machine (Omniprint freejet 330tx). I cant even get anyone to look at it for the $5,000 I listed and again, I paid almost 20k and my machine is pretty much new.Screen printing individual prints are easier and cheaper than this machine.If you buy an omniprint printer, you are buy a very expensive, very ugly paperweight

Ive been printing with a 330TX Plus for about 18 months now. The learning curve is long and patience is truly a virtue. Never rush job and ALWAYS adhere to a maintenance schedule. Hard to believe, but the results really are worth it. And while Ive had pitfalls and epic failures along the way, the support staff have always had my back

I was hesitant to commit due to the cost and starting something new; but Marvin worked with me and handled all necessary ends to make the process non-stressful. The personal support that was given to me was above and beyond. Thank you Marvin you’re the best. I would suggest that if any one thinking about stepping into printing but is not sure if this route is for them just make the call; ask the questions you’ll be pleased with the information and support.

Warren is a fantastic tech. he knew exactly what to do to fix the issue I was having. Thanks again for getting it handled in less than 30 min.

Jacky from tech support helped me get back up and running! I even think she helped me after the office was closed. Great customer service all around 👍🏾

Ive had 3 printers from OmniPrint over the past few years, and all three ended up needing repairs. Cui, one of the great techs at OmniPrint, came to my shop and miraculously got all three back and running in no time! He even gave me some tips on maintenance. Im very happy with the service I received!

I was thinking about buying one! But from the looks of things! Im stay far away from this thing...smh 🤷🏿‍♂️

This is the worst DTG PRINTER horrible customer service also they gave us misinformation and don’t respond this is a scam do not buy this machine.

It was a great experience working with Jesse mares from omniprint online, He is really knowledgeable and has the experience to deal with DTG conflicts of any matter. Am so grateful that he guided me step by step on how to fix my dtg that it was just seated for the entire pandemic, almost 7 months of not using it.Thanks Jesse mares and omniprint for having such good stuff to provide support to your customers. 5 stars to support 5 stars to omniprint company.

I love printing on my FreeJet Press!, Customer Service is reliable and they always get back to me in a timely manner. ON the occasions when I have had to use a Technician. They have been very patient with me, and very informative. I have enjoyed working with Omni Print.

Im in my 7th month with this nightmare of a machine and company. Horrendous customer support, they are next to useless and will take days to get back to you while you bleed money from lost revenue. Overpriced is being very generous, everything in their sales pitch is a complete lie, it isnt a business in a box, its a nightmare. I think Ive developed an anxiety disorder from having to turn this thing on to new problems almost every time. When theyre working correctly which is maybe 10% of the time they do print nice images. Dont buy anything from them unless you yourself are an Epson technician or an engineer or something.

Worst company to buy a printer from. Do not buy this printer tech support will no help you and will delay the process

Had some mechanical issues and was able to have Morgan work on my machine. He was very good about explaining everything, and very thorough. I feel so confident in his work on my machine. Thanks Omni and Thanks Morgan

Warren Uy helped me out tremendously very fast and efficient thanks omniprint.

Took some time to get my printer working but now it’s back up and everything is running smooth. James is a good guy. Helpful with a great attitude. Thank you for working with me and getting my business going again

These are great machines but Omniprint has the worst customer service ever. As in there is non! As in ive been on my own since my so called certification and before. As in they never answer the phone when you really need them.

The communication was fantastic the whole time. Marvin listened to my needs and wants, and made sure I got all of my bases covered. Excellent customer service, amazing products, and my whole experience was fantastic.

Jesse Mares is Best Tech they have.

My t-shirt printer was working fine for most of a large order when it failed to receive any more print information from my computer; saying there was no connection. After much frustration and replacement of every cable and hours of failure, I finally called Omniprint for help. While getting through to a service tech was annoying and took until the next day, the tech, Warren, was smart and knew his stuff. He was very helpful with his diagnosis and connected to my computer through a remote link. He was able to discover that I needed to manually install software updates and attempted to do so, but the updates stalled and would not install. He suggested trying again overnight, which I did by following his instructions. The updates were installed and I fired up the printer and sent a test print which printed successfully. I was able to complete the t-shirt order in time and the machine is now working properly, thanks to Warren.

Had a really great experience with Morgan. Was having multiple problems with my printer and need some service. Morgan came right on time with everything he needed tools and all! Spent a few hours with me and was very thorough while servicing as well teaching me as he check each part of the machine. Honestly cant explain how much of a life saver Morgan and Serafin were. Extremely lucky to have dealt with them during these hard times!!

Had a great experience working with a couple of my people at Omniprint such as Raymond and Christopher. Thank you for your help always!

Jacky was very helpful and professional. By far the best experience I have had with Omniprint!

This company does not care about there customers I spent 28,000 dollars with them in cash every dollar I had since then this machine has been nothing but problems the salesman that sold me the machine Art Omales won’t answer my calles customer service is the worst iv ever experienced I have lost so much business I honestly am probably gonna have to close my doors if I can put 5 negative stars I would these people should be ashamed to sell this trash I’m gonna burn this machine down and hopefully make my money back with the YouTube video.

Nothing else to say, great service for any technical problem they guide from A to Z. They are patient throughout the whole process.

Very helpful. thank you

Would do Negative Stars if I Could!! I recently purchased a 330tx last October and have had issues from the start. Started with faulty soldering job and had to come out and replace before I could even fire up my machine. Now as time goes on problems have increased and there Customer Service is Horrible and very unresponsive. For spending 20k you think you would get a success Manager to make sure your investment is going well. To top it off I Drop of my printer for review and they wouldnt see if with out a $250 deposit and it is still under warranty! The owner himself doesnt have the decency to respond to my messages and make this right. I really feel I thru 20k down the drain cause they will not respond to my issues. I went with this company because they are local and figured customer support would be top notch but was I wrong. Very disappointed and hope I can get my investment back. I will be seeking other options for whom I do business with there are a lot of other DTG out there with good customer service and values

Serafin was incredibly professional and knowledgeable.We thought we might needed to send our brand new printer that was showing intermittent error light back to the factory but with his help it wasnt necessary.Thanks a bunch for your dedication. Love the printer and Omniprint. Getting ready for a new one soon.

Thanks Warren for the support. You were able to help solve the problem with the red ink bleed.

Since i purchased my freejet 330tx last year ive been able to bring my business from a garage where i started now into my own office with regular clientele purchasing DTG prints. This printer really is the best in the industry and omniprint has been by my side everytime i needed some help and support. James with tech support has been exteemely helpful in making sure my printer is never down and running properly! I recommend this company to anyone looking to start there own DTG printing business they are amazingly helpful! Cant wait to purchase my next printer!

THIS PURCHASE HAS BEEN THE BIGGEST REGRET I HAVE EVER MADE AS A BUSINESS OWNER DUE TO THE CONSISTENT BAD SERVICES AND EXCUSES I HAVE RECEIVED FROM THIS COMPANY. WE HAVE LOST LITERAL THOUSANDS BETWEEN LOSS OF TIME, PRINTER MISFIRES TO CUSTOMERS RETURNING THEIR ITEMS DUE TO PRETREAT ISSUES AS WELL AS LABOR.THERE HAVE BEEN PEAKS FOR SURE BUT THE VALLEYS HAVE BY OUTWEIGHED THE PEAKS. IM ASKING MYSELF NOW AT WHAT POINT DO I THROW IT AWAY OR SEE IF I CAN START A DISPUTE LOAN LENDER.AT THE PEAKS THIS PRODUCT CAN BE AMAZING BUT THE TECH SUPPORT TEAM BEHIND THE COMPANY IS JUST BEEN INSANELY SLOW TO RESPOND AND TAKE OWNERSHIP OF THEIR ISSUES EVEN BEFORE COVID.

OmniPrint tech support is incredible. Morgan O. is a an OmniPrint wizard when it comes to walking you through your repairs. His patience with us was wonderful considering we had absolutely no idea what we were doing. He walked us through every single step of the way, the entire time double checking our work before we moved onto the next step. We had a 2 hour time zone difference so Morgan would come in early on his time to work with us, which we truly appreciated. What should have been a very scary and nerve wracking experience for us, was made simple by Morgans detailed descriptions of each part and placement along with his endless patience.

VERY PROFESSIONAL AND QUICK RESOLUTIONS

This company is trash. The communication is terrible the ONLY person that was helpful was Jacky (from support to set up the program). He was willing to go out of his way to connect with other departments to find answers for me.If you have an issue, there’s no management that they will direct you to. Every service rep seems to have a different understanding of the workflow and policies. I have yet to hear from anyone in leadership.Even the President Victor Pena is accessible on Linked in but he still won’t do ANYTHING to resolve any issues you have. They won’t respond back and they’ll ignore you.READ ALL THE REVIEWS and do your research throughly. These sales rep likes to hold back information and will neglect you once they make their sale.I’ve filed a complaint with the BBB and even the, they refuse to respond. I’ve heard great things about the products but the customer service is garbage. If you like being treated like you don’t matter this company would be the way to go!

Serafin Aguirre was very helpful when I needed assistance. He walked me through various checks and followed up with me on multiple occasions. Honestly he made my life much easier with his excellent service! Highly recommend contacting him for help.

The tech I worked with, Morgan, was amazing! He helped bring my printer from not printing to printing. Very knowledgeable about the companies products.It would be awesome if the company had their techs do the training sessions with people who buy this piece of equipment. They know a lot more of how the machine is suppose to function.

I have to give it up for my sales rep Marvin Palencia and the whole omniprint team in general. They are very supportive and informative. Top notch products and a killer team that will take care of all of your need.

Thank you for visiting our shop; and for the excellent attention to detail and great service.

On November 22 I ordered parts to fix my TX. Needed a printer head and pump and so on. After A MONTH, I still didn’t receive my parts. I called ups and they told me Omni had to make the claim. After a MONTH OF phone calls OMNI was telling me to make a claim woth ups. through some connections I had the corporate ups number and got a claim rolling. January rolls around and still nothing Omni won’t send me the parts unless I send more money. I have a business to run, and I was left alone. A friend of mine showed me how to flush the printer head which worked pretty well not perfect but good. And my pump is not awesome but works. He gave me enough to hold me through. So now it’s March. Ups has closed the investigation, PAID Omni the money LAST MONTH..Omni will not send me the money back. I got a loan to pay for those parts and yes I have been paying that loan since. I told them I wanted the money, to pay off the loan. So here I am sitting. Paying on a loan with no new parts. I got a lawyer in February and they told me to get my money back and they will document every call and email and my interest I am paying. I am VERY disappointed in Omni. My printer is working due to some great friends coming together and booking me up. I am busy enough to purchase another DTG. But this experience, has really shown me where to go. So as of today, I have left 26 vm and over two dozen emails. And nothing, the only email I received is they are “working “ on finding the money???? Well, this unfortunately falls into fraud now. Which takes a different turn for me in court. I lost several jobs and companies I had worked my butt off getting because my machine sat broken and not used for a month. So when you wonder how customer service is woth someone, take a long good look. I was left to rot! And as of today cannot get ahold of anyone, “Mitchell” that I was told would help me I have left 20 voicemails pleading to call me back and yet nothing.....they now have my money and will not turn it back, we have now crossed into criminal charges, and fraud. So be aware!

Awesome customer service.

Christopher was amazing patient, and knowledgeable. had a error on my side which created obstacles, down and out i felt before and happy and optimistic i feel now. thanks christopher job well done

Great help from Nestor today changing carraige belt, we had my printer running again within an hour. Great customer service from Nestor, Jack, and Alejandro on this belt.Michael

Tech support Chris Usman is the best. Helped me with step by step printing.

It has been an absolute pleasure working with Marvin and OmniPrint to purchase our print equipment. Marvin was patient, understanding and most notably thorough, at his job. I’ve dealt with may other equipment retailers who could not deliver on what he did. To the first of many. Thanks Marvin and thank you OmniPrint.

Morgan Is amazing. 330TX is amazing.

Marvin is extremely helpful in every way possible I would just say he’s awesome sauce!!!!

With all the overwhelming things happening I had the opportunity to work with Serafin Aguirre. This guy has so much patience. During my issues with the printer we hit some speed bumps and man he was there the whole time. I am still very fresh with DTG printing and I told him just in case. Heheh. But he helped me so much. I truly apréciate it.Thank you!

I’m new to the DTG business and Raymond has been very patient and helpful in my very steep learning curve. Thanks for your help!

Thank you for your promptness on helping me with my issue

Christopher Usman is the latest support tech to come to my aide but not the first and most likely not the last. I am a totally in debt to the whole support staff and thankful for all they have done to help me thru this learning process. When it comes to support and needing someone to help when you are freaking out because youre terrified because you dont know if bad or worse, you could not be in better hands than with anyone whom comes to your rescue. Thank you again.

Very professional and helpful!

Excellent customer service and support. I recently had Morgan at my house to help diagnose my issue that I was unable to resolve myself. Within 3 mins of Morgan inspecting my printer he knew exactly what needed to happen. Morgan took his time explaining to me everything that was happening while he performed the fix. Not only did he tell me, he was showing me how to work on the printer, he gave me small pointers on how to extend the life of my printer. End of the day Morgan did a great job cleaning up my printer, showing me how to best maintain it and most importantly saving me thousands of dollars in repairs. Thank you Morgan....Mike Valencia - NAV Design

Our Omniprint printer is the best. Make sure you buy from Jose - he is always available to answer any questions you have and is super nice!We had an Anajet before that gave us nothing but troubles. Now I can print with ease with no worries about the nozzles clogging up or banding issues. If I need to go on vacation or out of town, there is no worry! My machine can be off for weeks at a time!

Raymond from support was very helpful and patient with us and very informative and getting us to understand the software thanks Omniprint.

The techs at Omni are awesome. Nestor was great and helped me to get my machine back up and running 100%. I love Omnis team and have had great experiences with all of them.

Last minute order with issues - Alice helped us out and our issue was resolved quickly. She also provided some helpful advice and education about our setup process and answered all my questions. Thanks Alice!!!!!!!!!!

Chris Usman is a great tech and very helpful. We solved all the issues i was having.

If you ever have issues with a DTG printer purchased from OmniPrint International, their service representitive, Warren Uy, is the man to contact. He got back to me in 15 minutes, and had all the answers to my questions.Great Professional Service!

Mr Ruben from sale department is a cheater, delivered me a damaged printer, it’s not working, from the very first day. Never pickup my phone, No reply at all, I advise everyone please buy the printer from other company not from omni. Service is zero.Don’t wate your money.

Chris and the team is some of the best. I appreciate them

Masks are too small, but is stretchy material. No nose piece. Seems to be made well. Two layers of thinner cloth. Delivered quick. Wouldnt order again, and would prefer my money back.

Working with support tech Raymond A.. was great he helped my get my white only setting back....thank you so much for helping me get this setting back I use it quite a bit...its my main go to setting if Im just printing a white image ........

Morgan from tech support was amazing to work with. We had to change our print head and pump and he worked with us throughout the entire process and was so patient, went step by step and explained things in detail, answered any questions we had and went above and beyond to help us. Thank you Morgan!

Christopher Usman was greatVery knowledgeable and walked me through step by step

I was helped today by Morgan and he was FANTASTIC! I learned so many new tips and tricks in order to receive better quality prints and to improve my productivity with my machine. He deserves everyone of these 5 stars! Thank you again Morgan!

Raymond did a a wonderful job very helpful resolved my issue quickly

Warren was Very helpful in giving us sources for T-shirts and Sweatshirts that work best with the printer we have from Omniprint..

Christopher Usman was a great help! Thanks again!

SO I HAVE BEEN SEEING THIS MACHINE OVER THE YEARS AT TRADE SHOWS,ETC AND FINALLY HAVE THE CHANCE TO DO THIS....MARVIN HAS ALWEAYS STUCK BY ME THROUGHOUT THE TIME HELPING WITH ADVICE TO GET IN LINE WITH WHAT I NEEDED TO MAKE IT HAPPEN FOR ME AND NOW I CAN... HE IS A GOOD REP AND AN AWESOME PERSON WITH LOTS OF KNOWLEDGE...I WILL POST LATER ON WITH SHOTS OF MY MACHINE ONCE IT GETS HERE.....THANKS FOR THE HELP AND PATIENCE.

Beside great printer they have great customer service and they have a very knowledgeable tech team, Kaelli and Warren!!!

Extremely helpful with software installation issue.

OmniPrint is a great company to work with and their products, by far, exceed that of their competition. A company is only as good as their employees. Art Ornelas has made purchasing my first printer one of the best investments that I have made. I hope to be doing more purchases here in the near future. When youre ready to purchase be sure and ask for Art (in sales) you wont regret it.

Morgan Ordaz was nice, and very helpful. He went over and beyond. Highly recommend.

Omniprint did it again. They stood by their motto and their excellent customer service. I was having an issue with my TX plus and dealing with a not so easy tech during the process. But as i stated before Omniprint came to the rescue provided me with another tech, who was phenomenal during the entire process given the fact he was taking on someone elses mistakes, and we figured out the problem that day without any more delay. James and Jemma were stupendous and patient which I know is tough because we as consumers are not always that tech savvy. Omniprints customer service is unlike no other and no wonder they are a top tier DTG company.Greatly appreciated,FOREIGN APPAREL

Id like to shoutout Nestor Guervara from omniprint international in Columbia. He solves every single one of my problems whenever I contact him with a positive attitude at all times and if its not solution he has its another. I highly recommend his support he responds to your ticket and gets straight to work as soon as he finds where the problem is.

After extensive research and comparisons, OmniPrint International blew the competition out the water. Their support to me and interest for my individual business to grow makes me feel like they are part of my business not just part of their own. Marvin, Mitchell and Jesus all have been very professional and informative. Their support and interest in my growth will help me become more successful then I expected. Looking forward to the future. OmniPrint International is now my new home!