Its a usual store as anywhere.... Today it was a line of 50 cars and just one employee.. Temperature dropped suddenly and dozens of people arrived... It was disaster... Why management did not help poor young man?

Friendly, quick and efficient. They under promise and over deliver. Something I wish more businesses did. The estimated completion time was set for 10:10 but it was finished about a half hour sooner. I like that! Ive never had a bad experience with Discount Tire and this location came through as well. Great job and thank you!

Pros:1. Great service2. Great prices (match)3. Great free perks- rotation, balancing, fixes.Cons:1. Can become money minded, persuasive, and put you in a tight spot to replace tires even though they could run for a while (obviously depends on the sales representative). Yes, happened to me and below is my story. DO NOT WORRY TO SAY NO.2. Longer wait times recently (obviously depends on the location).My story:I went to this location to fix the low pressure only in one tire. The tire was removed and I was told that it cant be fixed and reused as the wire was visible in one spot (yes, true, at the non contact spot). Even though my tires were at 5/32 and 3/32, they said they cant put the tire back on and I would need replacements. So, I ended up buying 4 tires. I like them though.

Nope. Not coming here again. Took forever to get acknowledged by anybody and they took longer than the estimated time. Yes they were busy but if they told me it was going to take as long as it did I wouldn’t have stayed. Dude that fixed my tire was nice thats about it.

Good customer service, friendly staff, quick response.I bought my tires from Discount tires in wichita and when I drove to Irving,TX I had notice that my TPMS light was blinking, but when I got my tires pressure checked they were right at the mark. I quickly booked an appointment at this location and arrived 15 mins early, I was addressed by a representative as per the queue and I was told that I might have to change all the TMPS as their battery is low. I am not completely sure about the condition as when I got my tires at wichita store they didn’t mention any issue like this, so I mentioned to the representative If that’s the case then I will just get back to my home town and get it replaced as per the necessity. He was nice enough to understand and not to insist so he suggested me to up the tire pressure by a bit just in case for the journey and urged me to get it fixed upon my arrival.

I am always super anxious visiting repair shops because I know just as much about cars as I do brain surgery. But this location was great - very quick, friendly service. In and out in about an hour. They were not pushy on the up-sale which made me feel more comfortable with my purchase. Also explained things to me very thoroughly (this was my first flat!). Overall, this location turned a stressful situation into a positive one!

Quick, kind, straight forward. No uncomfortable up selling. Went in to get my tires balanced ended up buying 2 new tires and will be back for all future purchases as it is close, convenient and as stated very nice gents that are more helpful than many of the typical tire chains. I also love that I can do to their website and book an appointment online!

Fair prices. Friendly staff. Quick service. Unbeatable warranty. Highly recommended.

Mike was great! Extremely knowledgeable and helpful. He helped me make the best informed decision about tires to fit my needs and budget! I will continue to use Discount Tires in Irving as long as I can! Extremely reasonable wait time, too, even for a holiday weekend and though it was visibly busy!

Always helpful, this time I just stopped to get low tire light looked at, my tires were checked, filled and done. With a line of cars, I was out in less than 15 minutes.

Love Discount Tires! The complimentary air top off and tire patching. In my many experiences, they have always been very honest. I will always come here for my tires.

This place is AWESOME. I took my car to NTB where I bought my tires, and they wouldn’t even patch a nail in the tire that I had a warranty for. I took it to discount tire and they patched it for FREE!! They will get my business next time I buy tires.

Fantastic Service as always. Extremely polite, unordinarily fast and employees who know what they are talking about.Needed a replacement tire and xecided to come in before my appointment, spent a total of 50 minutes there while it was BOOKED. Thanks guys.

SUPER LONG LINES WAITING FOR TIRE PRESSURE CHECKS, NARROW NOT ENOUGH SPACE IN LOT, CARS COMMING THROUGH AT HIGH SPEED, DIDNT Want To GET HIT, SO I LEFT.

Why are used tires $169?I was told by another tire shop that lug nuts dont need to be replaced on my Jeep, but Discount Tire told me they were damaged. Weird.Yet they fake good customer service well though.

They are professional and ensure high customer service always.I see many people has complained that they have to wait longer time, but their service is always best.They offer free air check and also free Puncture repair.They got my Rental vehicle puncture also fixed within 1 hour of dropping the vehicle.

Thank you Discount Tire MacArthur! Eduardo Soto exceeded my expectations of phenomenal customer service, making sure he provided me with full knowledge prior to selecting the best tires for my vehicle. The team did an excellent job getting me in and out without a long wait. Highly recommend 5 stars ⭐️!

If time is critical? Steer clear. Theres no logical process to their service queue. If you want the fast pass wear a skirt.

I would like to thank Mike!!I accidentally got the wrong size tires for my challenger (the love of my life) and wanted something more aggressive. He called around to a FEW stores got a set together and whala!! New tires!!1. Service is fast2. Service is respectful and friendly3. The work done is great4. Shop is clean, yes I looked around😁5. Free coffee is always a plusThere is even a little area to sit with your laptop and surf the web.👍🏾👍🏾Thank you. I will be turning.Keep up the great work.

The staff here is absolutely wonderful. I had an amazing experience, I didn’t know a tire shop could hold such an impact on me. They were so helpful, so kind, so knowledgeable. Thank you guys so much.

Great and speedy customer service. I was a walk-in and still had great service.

Came in for a flat repair and was met with excellent service all while being helped immediately! The manager Edward went out of his way to ensure the best customer service and that the wait line was moving accordingly! 5 out of 5 would visit again, Nicholas Hopkins.

Service was fast and good. The employees are all professional and take good care of the customers.

Awesome customer service! Thanks Cody and the entire Discount Tire team.

Excellent service and no much waiting time. For all flat tyre repair it is a free of cost. Thank you Guys.

Free tire rotations? Yes.Free flat repair? Yes.I have been buying tires from Discount Tire for years. Ive continued to have good experiences so Ill keep going back. This place can get busy, so Id recommend an appointment unless you have a tire emergency.

Had a blow out today on the Fwy...had my teuck towed to Discout tire...I just wanted to have my spare put on my truck...I was rold that it would be an hour because they had customers ahead of me, and that is understandable. I was really greatful to the guys from Discount tires they had my truck ready before hand, and they didnt charge for the service which came as a blessing because times are hard and I am short in cash. Thank you Discount tire.

Went to this shop because my tires needed air. The gentleman in the air station was kind and helpful, kudos for helping me to air my tires, the branch in beltline didnt put enought air.

Came here needing 4 tires replaced last minute and they were able to help me out quickly and everyone was super nice.

Horrible experience. I was asked to come at 4 PM here. It’s over 1 hour 15 mins now, still I am waiting for my car to be picked for tire change. Please don’t make a commitment/appointment, if you can’t honor it. Customers who got later to me or just walked-in got there car taken care before me.

Great guys, great and quick service

I had a flat tire and came here for check up. They took my car in the order it was checked in and as they could repair it they did it all for free. Really great service and will surely visit them again for any tire needs in future.

Quick in and out and great customer service.

Simple: I asked them to check the tyre pressure on my rear tyre and see if there was any holes/damage as it was under warranty. The service specialist said that he will immerse it in water to see for any holes. When I got the car back 10 minutes later the tyre supposedly immersed in water is dry as a dessert with dust and crude still stuck to it with not a single drop of water.How should I interpret this experience ?

I highly recommend this location over any other one in the Dallas-Fort Worth metroplex. I have lived in this area off-and-on for the past 20 years. The staff here from the youngest employee to the store director are helpful, attentive, and patient. Over the past few years I have dealt with a couple of issues with my tires and this staff has always stepped up and did the right thing. They value customer service and put the client above all other needs and goals. I highly recommend this location. If you ever have a problem just talk to one of the managers. Mike is very helpful and will listen to you. Every single one of the individuals that work at this location reflect a positive attitude. I’ve had the pleasure to speak with the store director which is Edward, and I finally understood why all of his staff was so on point. You will not regret making this choice. I have been a customer since 1994 and I am very pleased!

Free flat tire repair and they replace the plastic tube caps if youre missing them for free. No fees but you might have to wait an hour or so. I overheard them doing everything they could to help bring down costs for someone getting a new set. Seem like good guys all around.

Fast friendly service.

My daughter took her car in with a flat tire. The fixed it for free within an hour while she waited at the store. Very thankful for the job they did and plan to go back to shop for tires.

This has been my store for 10 years. They’re always courteous and professional and it’s the cheapest place in town to buy tires. Sometimes the wait is a little long but I’ve never made an appointment. Today I was in and out in exactly the amount of time they predicted and everyone (Jesus/Cody) was courteous and knowledgeable. Someone was constantly cleaning the doors, doorhandles and chairs and I appreciate that.

Great Job, very helpful. I was in and out 1hr.1/2

(I’m giving this rating for the work.. even tho the staff was extremely nice).1. I took my vehicle and spoke to David Hernandez. Nice staff. I asked them to patch the back driver tire as it had a wire and screw and I was low on pressure and also asked to rotate the tires.2. After work was done: I noticed 2 things.A. They patched the tire, but they did NOT rotate the tires and they also forgot to take off the pads that are supposed to be used to lift a tesla vehicle due to its battery placement. So they had to take the vehicle in again and redo it.3. As I was on my way home, I noticed that the tire (front passenger) was leaking air substantially, and so I was to far from discount tire to go back, so as I got closer to my home, I started rushing without damaging my rim (due to the lack of air in the tire) and I only had 3 minutes before the discount tire located on 12113 lake June rd dallas tx, once I got there, I saw my pressure was now down to 17 PSI from 45. Drastic change in less than 30 minutes.4. When I got there, the technician stated that the patch that discount tire (8550 n. MacArthur Blvd Irving tx) had placed to repair the tire had failed. It turns out that, initially when they repaired it at MacArthur with the patch, they had cut into a foam that tesla tires come with but unfortunately the foam got stuck in the patch which allowed for the air to sip out.In other words, they (MacArthur location) could have reviewed the tire a bit more before releasing the vehicle to me.. Images below reflect a 17 PSI instead of the normal 45 PSI that is required by Tesla. In case your wondering what I mean by PSI, (pressure per square inch). It’s important you keep a manufacturer approved PSI because if you don’t, you wear out your tires and you risk of going flat and even damaging your rim and causing a misalignment.

Received a call from Justin, telling me that the tires I had ordered online were on backorder indefinitely. He offered a comparable brand for the same price and that they were available that afternoon. So instead of having to wait a couple of days for the original appointment, he got me in that same afternoon and had em on in about 45 minutes. Excellent customer service in my opinion.

They were doing super excellent. I love ot. Definitely I will visit this store again to get new tires. Thank you.

Problem-solvers FIRST. Salesmen second.

Mike provide top service very helpful even while they where very busy, I’ll be going to mike soon to get my tires he saw my truck right off the bat he knew what I may be looking for and he was on point

They are good, very knowledgeable about tires. Great customer service!

Service was excellent. Will continue to do business with them.

I went in to get a rotation and inspect my rear tires as they have been losing air recently. They sold me 2 tires for the front which is ok because the tread was low. But they did not inspect my tires at all. I had a completely flat tire days later. I went to another location and they said I had 2 nails in each tire. They even rotated my tires and didnt even notice these nails. I even checked prior to leaving and they said it was inspected and nothing was found. The other location said an inspection was not on the ticket. They are outright liars. Do not trust them to compete work on your car.

Great service did not charge to repair flat

Honestly, y’all, I was having a tough day and getting a nail in my tire was the last thing I wanted to deal with (also my car battery died while I was waiting for my turn, so they had to help me jump THAT too..) every single person who ended up helping me was AMAZING. I was one of the few they worked on technically after hours, and everyone was still super friendly, funny, and helpful.Thank you guys SO much!

Not sure what happened with this location. About 2 months ago we had a great experience. Wife needed 2 tires and the rep made us a deal on 2 tires and warranty. I go in on Labor Day weekend and I am told its $290 for one tire for my SUV. I explained I replaced one of these tires last year around $200. He said the prices went up. I asked if he could do anything on the price (tire or warranty) he said the price is the price. I asked about Labor Day deals, he said that is only if you get 4 tires. I have 2 brands on my car (from discount tire) and he says the other brand cost even more.. I told him heck no, and left. I got home and found out the Labor Day special was on 2 tires, not 4. The other brand on my car was actually cheaper. In addition the $290 was the most expensive tire they sell. He should of mentioned this to me and offered me other choices. He just said the price is the price and was done with me. Ugh..

Great service! Line for tires to be aired up

Friendly staff, quick repair, in an out! Would definitely come back for any other repairs. They’re not trying to simply sell you like Firestone. ❤️

I went for inspection and leakage the executive evaluated and given proper suggestions. Thanks

Good place for the maintenance of your vehicles

Good service. Had to change all my tires and they got me real good deals and very good service.Also, love the Free air service all year round!!

Great customer service. Free Flat Tire Fix and Rebalance.

Great customer service!

Just moved back to Texas from a State without Discount Tire. It is almost a reason in itself to move back as the service has always been first class, even for flat repairs that they dont charge for. The manager and employees of this store are awesome and definitely uphold the Discount Tire name, product and service they stand behind. I am glad to be home, and Thank You for being a familiar face with outstanding customer service - always.

Staff are so friendly and helpful! They got me in and out quickly even though they were busy. Great prices too.

I love discount tire they always have what I need at a fair price and even when they are busy they still get you in and out in a reasonable time

This location is awesome. I came in because my tire was low, the gentleman working there found a nail in my tire and they were able to patch it without a wait and free or charge. Customer service will keep customers coming back.

20 years without fail or complaint there is only 1 tire shop in America anywhere else and you are paying too much. DT will patch your tire for free so long as its serviceable, even if you didnt buy the tire from them. No one for complete tire service is better price and they carry ALL major brand tire for any car or truck.

I did not know that they do flat tyre repair for free. Very good staff. They work really hard. Dont forget to tip them.The only issue is that currently you have to make an appointment and be there at least 15 mins before time. Otherwise they will ask you to reschedule (management not the workers). If you reach on time then you might have to wait for from half hour to one depending on the load. Given the pandemic, it is understandable the inconveniences. They want us and there staff to be safe. And hey, always free air for your tyres. Just drive in. And dont forget to tip the workers.

Best place still for tires. Fast, efficient, friendly service

This location is a clean and well maintained branch. I’ve bought a few sets of tires from discount and have left a few reviews for different locations. I’m running a set of 37x12.50R17 Cooper STT Pros.I’ve had some balancing issues and out of round issues but over some time discount has made it right. On my visit to this particular location I was confronted by a few managers who told me my tires had been balanced wrong (previously balance by a different DT). I stressed to them that my setup was a bit different and to follow the road force machine to the “T”. They scoffed but did listen.Point being is that these guys don’t know everything and after 50+ visits I’ve learned this. Sometimes you have to tell them what you want because at the end of the day if you have to come back I’d rather it be on my than them. If you’re running an oversized setup don’t rely on DT. They are used to OEM sizes. Tell them to listen to the technology they have at hand and to trust it.

Due to a tow truck fiasco my car was 2 hours late getting here. I worked with Bryce and Mike and they went above and beyond and got me taken care of and back on the road. They both showed exemplary professionalism and actually cared not only about me but my car too. Was able to get my tires fixed up and everything in no time as soon as my car arrived. If you are close to here and need tired do not accept anything less than the amazing team they have here. Great job guys.

Through all of the decades that Ive gone to Discount Tire, theyve never steered me wrong, and this time was no different.

Efficient and awesome experience by very professional staff and crew.Booked an appointment online and drove in with a semi-flat tire which was leaking air.David greeted me and we quickly inspected the tire condition and treads.He told me its a repair job and it will take around ~45 mins for it to complete.It was done in 30 mins, and I happily drove back. They charged me $0!Felt like tipping but dont know whom to hand over the tip since everyone did a great job.Definitely coming back here to replace/buy tires.

Free air check. But we need to wait in the queue until someone help us. Tire prices are high compare with Costco tires. Discount tire shop has much tires options for immediate installation. Nice staffs. Price is HIGH.

I went to this store to get a part. Jesus Angeles is an incredible employee at Discount. He was attentive to everything that I asked him for and truly has a mentality of customer servitude. All he cared about was making sure I was taken care off and made my life as easy and as simple as possible.Jesus any many others like him, like Jonathan Britton (Austin, TX) are the main reason I keep coming back.

Not happy ! Went in there today to have my tires rotated. They guy told me that hed not be able to rotate the tires for me, and insisted that i needed to get my 2 tires replaced instead. Im suprised to hear that. I bought all these tires from them, these tires were supposed to last 60K miles, and they only have less than 25K miles on them at the moment. Im not sure why hes forcing me to purchase two new tires, when these tires have not even reached half their life. Assuming this is an anomaly, isnt the lifetime protection/warranty plan supposed to cover it? whats the point of having a warranty plan then? I do not feel happy going there anymore.

The customer service is good and even on there bissy days they get customer taken care of.

Been using Discount Tire for over 25 years, great tire deals and service.

Made an appointment that I wasnt able to get to, so I called to change the time luckily they still had an opening but making the new appointment was super easy and when I got there the service was quick and friendly, all staff had on masks and at a distance

Great service

Great service. All 4 tires replaced in about 40 minutes!

Always great service there.

Worst experience of my life at a discount tire. I was told by this location 4 days ago that you have to make an appointment in order to get my tire patched. I do so and show up for my appointment and couldn’t figure out where to go. So I ask the guy in the parking lot and I’m told that a appointment means nothing because of walk ins. I go back to my car and call the store to reschedule for a time when I can drop my car off. Well I’m told on the phone it would take a few minutes but I’m checked in and someone should be to me shortly. I sat there and watch people come and go for an hour and no one ever came out to help me. Finally just gave up and left, I get your busy but that doesn’t mean get an attitude with your customers just bc your busy.

Great service

Discount tire did a great job for me. I have an older Chevy Tahoe, Im only planning to use it for another year or so, then upgrade to a newer version. Because my truck is older its not as well insulated so when Im doing 70 or 75 mph on the highway it can be difficult for people to hear me when Im on my cell phone using the cars speakers & mic. There was a discontinued tire that I wanted call the Goodyear silent armor which still is full off road capabilities but is quieter on the road and handles a little better on the road than the current Goodyear offerings. They found four tires for me put them on and they work great! They had to bring them from Houston one of them two from California and one from New Mexico. I asked the manager how old the tires were and he was able to tell by the DOT number on them and none of them were older than mid to late 2018 when they were last manufactured. Great experience they went above and beyond the call.

Excellent fast service. I have been here 4-5 times and for every visit the service was fast and satisfactory. I recommend getting your tire services done at this location.

Phenomenal. These guys were able to assist me very quickly and provided excellent service. This is the kind of experience that makes people customers for life!

They are always super quick and offer great advice!

Not particularly fast, even with an appointment. They also dont try very hard to ensure safety of their crew or customers, in my opinion.

Quick service. Friendly staff

Best tire service in America. Great prices on tires compared to car dealers or other tire services. Free for flat tires, low air pressure, and tire rotations. Simply the best. Will always be my only choice.

Even during a pandemic the people working here were patient and put the customers as well their own safety as a priority. They remained professional and courteous while attending to each customer. Definitely worth doing business with.

Great service Sam was our host on our 1st night here. Great selection I would recommend the 34.99 hookahs definitely your moneys worth. Great positive vibes doesnt matter what culture or ethnicity you come from!

Made an appointment for 8:15 for 4 tires and I was in the road at 8:45. The team here rocks!

Quick and reliable service!

Great service. Aired up my tires for no charge. Efficient and friendly

Nail in tire, slow leak so I went to Discount Tire at 8550 N MacArthur Blvd, Irving, TX 75063 I did not have an appointment, but I walked in to have warranty work done on my rear tire with road hazard policy purchased with new tire purchase from discount tire 14mo.ago. This kid by the name of Mike I told him I needed to fix my tire he said he needed my phone number and name, after looking it up he starts by giving me a price of $560. for 4 new tires, I told him I just want to fix the tire and go that Im in a hurry, he then tells me he can install a new tire with a 25 minute wait for $140. Including warranty, I told him to repair the tire or give me a refund for the road hazards and Ill go to Walmart he could tell I got upset, he then asked me if I was going to leave my vehicle with them or wait, I said wait I told you I was in a hurry, he said great your welcome to wait inside or out. An 1 hour and 10 minutes later a guy walks in and asked me for my keys, 20-25 minutes later a different guy pulled my vehicle up front and tells me to have a nice day. I spent my lunch hour checking my lug nuts because this guy Mike had an attitude after a failed attempt to hustle me when I wouldnt by new tires I was worried they might have done something out of spite.So the takeaway is I spent 2 hours (1.5 hours to patch tire, 20 minutes checking lug nuts) and my tire sensor stopped working, not to include the fact that I was actually robbed of my sense of security. All because I used the road hazard warranty I had purchased from Discount Tire.

Great service

Walked in, took care of me right away. Good prices, great service!

My fiancée received excellent service with friendly attitude at this location today. We are loyal customers.

Excellent service. Very professional. Highly recommend

First time visit to this location but decades of patronage to the chain. Called for appointment and taken care of right on time. Great service in rapid pace. Friendly staff, best choice for tire service.

Great customer service and very timely with the services.

Good prices and no upsale by the staff. Took some time but got it done in one afternoon.