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Touchdown Flooring NW
850 Front St N, Issaquah, WA 98027, United States
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Touchdown Flooring NW
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Br
Review №1

Highly recommend!! These guys do a fantastic job! I couldnt be happier with the quality of their work. My refinished floor looks superb, even the details— the edges, and corners. They were responsive and easy to deal with. Thanks Touchdown!

Ca
Review №2

Touchdown flooring has a customer for life. The great care, attention-to-detail and fantastic follow-up is exactly what I want from a business. The fact that it is a family-owned and run business means the best customer care. The pricing was excellent (and I like to shop around for a good deal!). I only wish I had more floors that needed replacement. Over the course of a few years, they’ve replaced all the old flooring in the house except for one bedroom—which we will be doing soon. The installers were fantastic and very accommodating. The measurements were spot on! Very little remnants meant we did not pay for anything extra! I recommend them every chance I get!

Mo
Review №3

I highly recommend Touchdown Flooring NW for all your flooring needs. We hired Touchdown Flooring to install our entire house and stairs with beautiful engineered hardwoods. The finish result is amazing and the price was was just right. Sergio and Jordan are honest and easy to work with, their customer service is by far the best Ive had during my flooring shopping experience.We shopped around and compared a few local flooring businesses and without a doubt Touchdown Flooring earned a customer for life. We are truly pleased with the finished product, see my pictures attached to see for yourselves! These floors give my home an entire face lift and we are extremely happy.Im not sure who this Carlos Sierra guy is or why he is so upset with Touchdown Flooring, but I completely disagree with this guy. His review doesnt come across as honest and why is he reviewing now? When he said he inquired about the job 5 months back in December? I almost wonder if a competitor store asked him to write a negative review. Wouldnt surprise me. Regardless of his review, Im a happy customer and highly recommend Touchdown Flooring NW. Weve had multiple guests over at our home and everyone absolutely loves our floors and has asked where we got our floors and who installed them. Im sending all my friends and family your way Touchdown Flooring NW! Thank you!

ra
Review №4

Great customer service! Ethan and Sergio have been so helpful and accommodating.

Ak
Review №5

Fast efficient and understanding people. Will definitely call them again for flooring or carpeting. Highly professional. Keep it up guys.

Ro
Review №6

Approached Touchdown Flooring NW after first trying Lowes. Lowes was fine, but the experience was night and day. TD Flooring was friendly, efficient, we got more bang for our buck, the service was great, and the installations (flooring and carpeting) were quick and on time (also safe - masks, social distance etc). We would 100% Go back! And of course, its local and family-owned - another plus!

Ca
Review №7

We were delighted with every aspect of working with Touchdown Flooring and with Sergio, Mia and Jordan! After Mom passed away we decided to replace all of the carpeting in her condo prior to sale. Touchdown provided a suggestion for a carpet brand and color at a fair price, and which worked beautifully with the other interior finishes.Once the carpeting was ordered, they kept us in the loop on delivery timing from the East Coast. It was installed promptly and as planned so we could proceed with the real estate listing. The installation crew did a beautiful and professional job, especially with all the edging and corners, and its so soft to walk on. Thank you all, and we highly recommend Touchdown Flooring!

Mu
Review №8

I was at a red light and saw Touchdown Flooring in Issaquah. I had recently been shopping for this and had been to two other places. The big retail hardware store sent out someone for an estimate (I paid a fee) but after two weeks of calling I still had not gotten a price. The other floor specific place had me in line for an estimate.I had some time so I dropped in and met Sergio, the owner. I explained that I was looking at resurfacing my original hardwood floor and adding some new flooring to the upstairs bathrooms. It was late in the day just prior to closing and Sergio told me he could not get away right now. Are you kidding me? I never expected immediate service for this type of thing. Who does that anymore? I knew right away that this was the right place.For me, time and schedule is more important than saving a few pennies. I want to know quickly what it is going to cost, and I want all scheduling time lines to be met on my terms. This team nailed it. I got my quote the next day, and scheduled the work to begin on MY very next available opportunity. The whole experience from my time at the red light to WOW these floors look great was about two weeks. The actual process took about three days, less than anticipated, and the crew was on perfect time every time. I could not be more happy with the service and the end result. The price came in about average on what the others were charging (I finally got a quote from the other two) but there is no way they could have beaten Sergios personal service.

Je
Review №9

My Wife and I cannot stop smiling! Our home has been completely transformed and it turned out even better than we dreamed it would thanks to the professionals at Touchdown Flooring. From start to finish, our experience with them has been extraordinary.We first met with Junior, who walked us through the different types of wood and was incredibly patient with us as we took our time deciding on the perfect wood for our home. He let us take multiple samples to our house and encouraged us to take our time and to look at it at different times of the day in different lighting. Junior’s cheerful disposition is always uplifting. He always greeted us with a warm smile and went out of his way to make sure we were taken care of.The owner Jordan assigned Arnaldo and his son to handle the installation. I cannot say enough kind words about Arnaldo and his crew. It was a large job, and it was not easy. Our home has a lot of curved walls and weird angles. Not only did the floors turn out amazing, but Arnaldo designed a custom staircase for us!! He even added white trim for that extra pop. Arnaldo and his crew were always incredibly professional, kind, and first and foremost talented. They are true craftsmen. Extraordinary carpenters who delivered on every promise they made and, in the end, exceeded our expectations. The only thing that I would say they could improve on is cleaning the garage after they are done cutting. Once I mentioned the amount of dust, they came right away to take care of it like true professionals.Thank you Junior, Jordan, and Arnaldo! We are so happy with our floors, but I have to say, we are going to miss you guys!!

Br
Review №10

Really great guys, great price, you feel good working with them.

Sh
Review №11

Sergio and his team are fantastic. I was time constrained and needed someone to wrap up putting luxury vinyl on almost half of my house (1400 sqft). From my first phone call to the final payment, everything was done in almost 2 weeks. The team is very professional, accommodating, and doesn’t try to oversell, but tries to find the best match for your budget and likes. I will definitely use their services in the future. Highly recommended!

Tr
Review №12

We had a great experience with Touchdown flooring, an amazing family owned business. The did a fantastic job on our floors and did it quicker than I ever could have imagined.

me
Review №13

Sergio & Mia (the owners) were outstanding in every way. Great communicators, fair pricing, professional, pleasant, excellent and timely installation of our 2600sqft of wood flooring. Can’t recommend them enough. Always nice to support a local business and this one is well worth supporting as they do such good work.

Vi
Review №14

This is my second project using Touchdown flooring for my flooring needs. Since my first experience was so great I didn’t hesitate to come back the second time when our house on Issaquah Creek got flooded. It was a giant mess and Touchdown helped me put it back together. Jordan, Mia and Sergio are just the best in giving exceptional customer service. They walked me though the whole process, gave me great advise, took care of everything AND finished ahead of expected date. They are a great small business with big service!!!A joy and a pleasure to work with! Support our local businesses!

Br
Review №15

Was thoroughly impressed by this group from start to finish. Communications were excellent, time frames were met, the bid was fair, and the work by the install crew was exceptional. My expectations were exceeded and I am happy to report that I will recommend this business to anyone looking for flooring in the future. Thank you Sergio, Martin, and David for your hard work and service.

Jo
Review №16

The workers here are dishonest and bring remnants to install the flooring. They wander around the premise and pilfer personal items from the customer. The workmanship is hardly commendable so any other business you choose is better than this one.

De
Review №17

The team at Touchdown Flooring was very courteous, professional, and prompt. I received exceptional customer service!! I highly recommend this business!

mi
Review №18

The folks at Touchdown Flooring are very professional, courteous, knowledgeable, and really went the extra mile on our project. Their proposal was higher than other bids, but it included so much more then other companies We were replacing carpet with wood and other companies wanted us to remove closet cabinetry, hire people to remove baseboards, etc. Touchdown included all of this for us and managed the entire process - thank you, Jordan. Best money ever spent.Regarding quality - our installer knew precisely what he was doing and took pride in doing it the right way, the first time. He assessed the project right away and proposed methods of making the flooring level with existing tile and really took his time and provided a quality installation. He was here for about 4 days, and we got to know that he has 10+ years experience and you can tell he enjoys what he does. The craftsmanship and details were important to him, and we appreciate quality work.About communication - we had a few speedbumps to work thought to coordinate workdays during a snowstorm, pickup and drop off of supplies, existing schedule conflicts, etc but the communication was well above par, and the project was completed on time while issues were discussed promptly. Consider working with Touchdown if you prefer quality over price - you get what you pay for and more

Jo
Review №19

I’m extremely satisfied with the recent large flooring project Touchdown did in our home. After receiving multiple quotes from highly rated flooring contractors, we decided to go with Touchdown due to a combination of competitive pricing and a feeling of trust and confidence in the company. We liked that fact that they’re a family owned business who strive to provide excellent customer service. The owners Jordan and Sergio were outstanding to work with. I was most impressed when we had a concern after the first day of installation and called Jordan. He quickly called us back that evening and said he’d be there first thing in the morning to ensure the issue was addressed. He did just that and we were extremely happy with our installers going forward. The installation crew showed great attention to detail and were very courteous. It’s nice to see we still have craftsmen who take great pride in their work. I’d recommend Touchdown to anyone looking for a trustworthy business who delivers on their promises.

Am
Review №20

We used Touchdown to replace our carpet throughout our house. Touchdown has the best customer service hands down. From the initial encounter in the showroom to the installers - every encounter was very professional. Did have a small issue with our carpet install, but they went above and beyond to make sure we were happy with the final product and we are happy! We love our carpet! Also, we had bottled-nosed carpeting done on our stairs and it looks amazing! Happy we went with a local company. Their dedication to customer service really shows in their work. We will definitely use them again when we are ready to tackle the bathroom.

Su
Review №21

Meh. Two stars for Sergio for getting the measurements done quickly and the people in the office- they are very nice. The third star for the person who installed the carpet. No stars for the guys who did the laminate flooring, I dont want to see them again. The owners did offer to fix the issues, but I was tired and done. To be fair to owners, this review is a few weeks later, if I had reviewed them sooner, it would not be good. Shop around.

Ki
Review №22

I did my diligence when selecting the flooring company for an update on my home. I looked for recommendations from friends as well as my local Facebook community. Touchdown was one of the companies that was recommended. All the estimates i received were relatively close in cost but the service i received from touchdown was excellent. This is a family run company and they work really well together. Regarding the work, i had hard wood floors, carpet and laminate. The materials were top quality and the service was well beyond anything i could have imagined.

Ja
Review №23

They did an awesome job with my flooring. Coordinating with the folks at Touchdown Flooring while I was away, went smoothly. They were very accommodating with the scheduling and were able to have someone come in do the flooring quickly. I would highly recommend this company.

Jo
Review №24

Couldnt be happier with the work that Touchdown Flooring did on our house. Our floors look amazing. Jordan and crew were timely, friendly and went above and beyond when it came to cleaning up our house after the job was complete. Jordan answered all of our questions along the way and was terrific to work with. We highly recommend Touchdown Flooring!

Ja
Review №25

We had Touchdown Flooring come in and do our floors for our dental office while we where on vacation. They came out awesome. Everyone was extremely professional and readily available to answer any questions we had through out the process. Will be using them again for our next project.

Pa
Review №26

This is a family-owned business. Everything about our experience was great! Jordon answered every question I had (probably three times). Mia was Customer Service central and Sergio came to the house to measure and assure me about the process. The installer was fabulous! Left the place very clean and made sure to go over odd spots or potential issues with us beforehand!

Ma
Review №27

Touchdown Flooring is an exceptional company that I happily recommend and most certainly will use for my next flooring project. We replaced flooring in multiple rooms using 2 different products (laminate and carpet) and Jordan patiently and professionally guided us throughout the entire process. Product selection was excellent and we always knew the schedule and cost impact of the product options we were considering.Our installer was prompt and efficient. The work was done w/high quality and completed early (4 days was the estimate, completion was 3.5 days).Our project was the first major flooring update in our house so we compared several other companies. Touchdown was the clear choice- our expectations were clearly and simply communicated and then exceeded. A great example of a family owned business that takes pride in providing excellent products and service. Thank you Jordan, Sergio, and team!

Ro
Review №28

We are extremely pleased with the luxury vinyl that we purchased from Touchdown Flooring in Issaquah. We wanted to support a local company and were looking for a flooring that was durable and easy to take care of. We also needed to have it installed within a short period of time. Jordon was very helpful is selecting the product and the installer did an amazing job. We are very pleased, giving 5 stars!

Mi
Review №29

We just remodeled our home and decided to go with Touchdown Flooring for our hardwood floors throughout our main level and daylight basement. I simply cannot recommend them enough. They are a local, family owned business and as a customer you are treated as such. Not lost in the shuffle like so many other large companies.I met Sergio, the owner, when he came to my home to measure our square footage. He is one of the friendliest, most sincere people you’ll ever meet and his passion for transforming a space through flooring pours from his heart. He asked many questions about trim and stairs; things I hadn’t considered. He was thorough, wrote down my preferences and came up with a plan. I knew I had found a company I could trust with my new home’s flooring.The demo and installation process happened so quickly. We had some pretty challenging tile to remove, and they were able to do it quickly and efficiently. Our minds were blown with how fast this team can install hardwood floors. The end result is perfection. We absolutely love our new floors. They are a quality investment that changes the entire look of our home and we will enjoy them for years to come!I would suggest Touchdown Flooring to the Queen if she needed a recommendation. They have a huge selection and are so quick to come back for touchups no questions asked. They definitely deserve your business. Thank you Touchdown!

Ma
Review №30

Sergio is such a great person to work with. The details of the job are so important to him. He does a great job making sure my clients are happy with the products and his service. I highly recommend his company.Margaret93rd Street Interiors

Ca
Review №31

Wow this place blew me away! Iam remodeling a 6200sq ft home and I knew that I wanted to go with hardwood! Itis timeless, classy, beautiful, soft and warm;). I knew the look/shade I wasgoing for and traveled all over the Eastside in the process of finding theperfect one. There is so much that goes into finding the perfectflooring for your Dream Home as it can truly MAKE or break your home. I took mytime and kept looking until I found the right one! I had heard/read about TouchdownFlooring from my online research/yelp/google and loved their great reviews, butit was my project manager/contractor that actually took me in there andintroduced me to everyone! We found GORGEOUS flooring! It was so hard to choosebecause they have such a solid selection of all lines.In addition to having the best collections/brands/variety ofhardwood I have ever seen... it was their SERVICE that really won me over! Itsets them apart from the rest! Everyone was super helpful, professional, knowledgeableand honest! They didnt just tell me what I wanted to hear. I had the honor ofworking with Jordan Barajas through this process and he was amazing! He trulyhelped me pick out the perfect hardwood flooring for my Dream Home! He gave mesuggestions and showed me things I may not have found on my own. He didnt getfrustrated with me when I would change my mind through the process, he justhelped me through it! Jordan was able to find what I needed! He helped me getthe exact flooring and quantity I needed AND the bonus to all this- he was themost competitive with pricing! I loved that he wasnt pushy in any way, hadgreat follow up and I truly felt like he wanted me to be confident and happywith my decision. Touchdown Flooring was amazing through this whole process!Thank you Jordan and to the whole family! People- this MUST be your first stopand If you need resurfacing, staining or installing- they really know their stuff and would highly recommend using them for all your flooring needs! Superprofessional! I will post pictures when my floor is installed! Happy Flooring:)

G
Review №32

Touchdown Flooring NW in Issaquah has earned my familys vote for its EXCEPTIONAL customer service! It took LESS than a week from the day we (new customers walking in off the street) came into their store, to when the work (1600 sf) was completed. Jordan was professional, courteous and immediately knew what I was looking for. His father, Sergio, a TRULY DELIGHTFUL gentleman, came and measured the next day, and by the following day, their crew (Alexander, Carlos and Raoul), demonstrated their craftsmanship installing the product in expert fashion, representing Touchdown in an exemplary manner and completing the work in just a few days. My family and I are extremely happy with the team at Touchdown and also happy for the previous reviewers comments, which led us to find this wonderful family business!

To
Review №33

We dropped by one day looking for a cheap way to refresh the flour on the lower level of our house in Issaquah. The friendly, experienced and well informed staff talked to us about our different options and in the end we went with high end flooring from DUCHATEAU and we couldnt be happier. We have two rambunctious dogs that added a lot of character to our old maple wood flooring and they havent left a mark on the new stuff (over a year in). Although we did spend a lot more than we had planned to, we would do it again and were considering the upstairs floor using the same product.

Ad
Review №34

Couldn’t recommend them enough! We originally started our flooring project with a big name home improvement store and were very underwhelmed with their installer’s service. We decided to call Touchdown to finish the job and they came out the same day to give us a quote and installed the floors only days later. 10/10 would use again.

Sc
Review №35

Great customer service, with an efficient and quality install.

Da
Review №36

Sergio and the team at Touchdown have been spectacular.

Ca
Review №37

Not a good experience. I requested a quote to owner Sergio before he opened this business back on December 2016. He offered to give me one only after I produced another quote from another company. Then he offered a better price in part of the job (wood floor extension) and a higher price on a separate part of it (stretching a carpet), so I hired him for the wood floor extension. Soon after he called me and asked me to ask the company doing the carpet stretch for me to do both jobs, so basically he brushed off the one job because I did not hire both with him. I took my business to Longs floors, where I decided to do the wood floor extension and the carpet replacement instead of stretching old carpet. Over a $15,000 job. No regrets, I will recommend Longs floors instead, and I will stay away from Touchdown Flooring.

Jo
Review №38

Very professional family owned business.

Sa
Review №39

“Touchdown” indeed! Changing the flooring in our house has made a huge impact on livability – more so than other improvements. We hired Touchdown Flooring to install Acacia hardwood throughout the house after they did a great job installing carpeting in all the bedrooms and tile in the bathrooms. I almost always do home improvement projects on my own so I generally know what is involved, and what I am actually paying for if I do hire someone. After decades of dealing with contractors, I have developed realistic but high expectations of the people I hire: A fact Im sure these folks realize after interacting with me over the course of several jobs. Having installed some hardwood flooring myself (poorly), I knew it was difficult and took a lot of skill and attention to detail to get right. Touchdown got it right. Sergio and Jordan - the father and son team who own Touchdown - are the reason we decided to put our trust in this local business rather than Home Depot, Lowes, or another flooring company. If a problem occurred, we knew we would be dealing with the owners of the company, not just some representative 10 levels removed. One of the reasons we specifically chose Touchdown is that Sergio and Jordan have significant experience doing installation work themselves, so they know what works and what doesn’t and can answer detailed questions regarding the products they sell. They also know how to manage their crews and properly quote jobs. Properly quoting jobs is crucial as it is often the source of customer discontent as a job progresses and people are faced with unanticipated costs. When we originally had the job quoted by Home Depot, it cost us $50, took weeks to actually get the numbers, it was incomplete, and when we had technical questions about the proposed flooring, nobody at the store knew the answers. The person who did the measuring was abrupt, in a hurry and refused to measure the study because I had not listed the study in my request to them. I figured this was a clear indication of things to come. I also know that a warranty is only as good as the people offering it to you.Beyond the fact that it was a very large investment for us, we knew there would be people working in our house when we were not home installing a surface that our family would walk on and look at for many years to come - so trust was important to us. Having now hired them for 3 flooring projects (and probably a 4th soon to come), Sergio and Jordan have proven themselves worthy of that trust. They can also connect with you and anticipate your needs. Sergio - the dad - is especially adept at this when he quoted our job. He suggested changes to what I was considering and clarified why their quote was higher than Home Depot (because HD was leaving out a LOT of work!!) His son Jordan, is the young, calm, technically savvy one who minds the store and is great at interacting with a variety of personalities. Together, they make a great team and run a business that is actually fun and easy to work with.I can, without reservation, recommend Touchdown Flooring.

Mi
Review №40

These people are the real deal. I was putting off doing my carpet for years because of what I thought would have been a hassle. The carpeted areas are over 2,000 sq. ft so its not a small job. The crew that came out were rockstar. They started at 8am and finished by 7pm. After such a long day of work the main guy with a smile offered me a helping hand with an ackward piece of furntiure. Jordan followed up with us right after the install was finish to make sure we were happy. We are indeed happy and will tell everyone about them.

Li
Review №41

The support Sergio provided as we remodeled our home for sale was unmatched. Where others tried to sell us cheap carpet with the idea that it didnt matter because we were selling, Sergio provided high qaulity product and superior installation so our buyers would be happy for years to come. My contractor asked me to get more bids so I went to Longs, Contractors Building Supply, Lowes, Home Depot and I even called Empire (the cheapest thinnest product & rep assured me it wouldnt be noticeable on the bulkhead steps!) None offered the quality or confidence the job would be done on time. (And I wasted weeks getting comparative bids!)I could have saved money on the carpet or settled for poor installation but it would have cost me in the long run. (Btw-we proudly showed our 5000 sq ft home to those who removed their shoes so our buyers would enjoy years of beautiful flooring.)I highly reccomend working with Sergio and his family. The man is incredibly knowledgeable about carpet and the installation process.

Jo
Review №42

Want to talk about a family oriented business with excellent customer service, great pricing, no pressure, patience and fantastic results? Let’s talk about Touchdown Flooring in Issaquah! We started looking at bathroom flooring back in March with Jordan. We took sample after sample home to visualize and then return those samples and take others for a while and then repeat the process with even more samples. It was hard to believe how many options we had. Not once did Jordan make us feel pressured or seem annoyed with our indecisiveness. In fact, Jordan was always helpful in decision making. Sergio came to our house and measured the two areas where we wanted the floors replaced and gave us a quote soon after in April. Even after we had a quoted price we still continued to look at more samples just to be sure. We were always encouraged to look until we were sure. We were finally ready to have one of bathroom floors installed in mid-July. We asked to have the areas done one at a time to not have both bathrooms out of service at the same time. No problem! Two weeks later we had the second bathroom floor installed with the same quality. Living in the Issaquah area since the days of “Highway 10”, and “Issaquah Indians”, we have had opportunity to see many businesses come and go that offer products for the home. In the future, our flooring needs will all be handled by Touchdown Flooring. You can’t ask for better quality and service than what you will get from Jordan and Sergio.

Si
Review №43

Touchdown Flooring NW and owners Sergio and Jordan Barakas and I have done business together for many years. I highly recommend Sergio and his team when my clients want to put new floors in their homes. Touchdown Flooring NW has also installed the flooring in 3 of my personal homes over the years, most recently the most deluxe of products in hardwoods from du Chateau, luxury vinyl and plush carpet. The reason that I only have Touchdown Flooring NW do my jobs is that Sergio and Jordans team is well organized, on time, pay attention the smallest detail and most importantly there are never any problems.Trey Danna - real estate broker Coldwell Banker Bain, Bellevue/WA

Sa
Review №44

Most pathetic company in WA..

Je
Review №45

It’s a touchdown!

Information
43 Photos
45 Comments
4.6 Rating
  • Address:850 Front St N, Issaquah, WA 98027, United States
  • Site:https://touchdownflooringnw.com/
  • Phone:+1 425-270-3034
Categories
  • Carpet store
  • Flooring store
  • Wood and laminate flooring supplier
  • Wood floor refinishing service
Working hours
  • Monday:9AM–6PM
  • Tuesday:10AM–5PM
  • Wednesday:Closed
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
Payments
  • Checks:Yes
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