Mcguire in Ithaca its an excellent place to shop for shop for a new vehicle I enjoyed my time spent with Amber which she is in charge of the trucks and very up-to-date to date on The features of the trucks It was literally a pleasure doing business with this group of people extremely friendly

The staff and service technician were very courteous and accommodated my recall evaluation professionally.

Body shop visit, had been hit in parking lot, looks brand-new. Awesome work and very quick. Thank you!

I rarely submit reviews, but in this case I must! Maguires service team is simply awesome. This week my family and I were visiting Ithaca from Philly when our Yukon had engine trouble. The technician assigned to our vehicle worked with a sense of urgency to diagnose and repair the problem, displayed excellent verbal communication and customer service. He got us on the road quickly and literally saved the day! If we lived in Ithaca there is no doubt wed be doing business with Maguire on a regular basis.

I left my car with them after a hit-and-run. Now my car looks just like new! They even vacuumed/cleaned the inside of my car, including the mats. Totally recommend.

The salesperson was very nice ( Nate) however, I was low balled with my trade in offer especially since the kbb of my car was much more than I was offered. I went to a different dealership and received what I was hoping for. They advertise higher than normal trade in offers but dont deliver what is promised. The old bate and switch trick. Be aware!

I will never buy another car from Maguire. Sales people do not have a clue about anything. Managers dont care and will not help with a brand new car right from day 2 after purchase. Service is horrible. I had 2 re calls that Noone told me about until I went to a Toyota dealership in Ft Myers FL abd brought back the diagnosis which they did not believe. No attempt to be courteous or helpful and I could go on and on

Wonderful team- really appreciate how they do their best to allow pick up of the vehicle after work.

I was not informed that you would be running two diagnostic test on my car for a sound from the steering wheel and a possible leak. I bought the extended warranty for this car and I guess I threw the money on the street. Thank you for taking such great care for your customer. Never again. I will find a dealer that is 41 miles away from you.

We took our Chevy Volt in more than two weeks ago for a repair related to the recent recalls. While our warranty will cover the repairs, they’ve had our car this whole time (it’s a safety issue), and have not given us a loaner vehicle. They also told us that they would not reimburse us for a rental car. We have to commute to work and have no other vehicle. Every time we call to ask about the progress, they tell us that there are no new updates, and that they are waiting on parts to arrive. I know that it can take time for parts to be shipped, and I know that the issues at Chevy corporate are not this particular dealership’s fault, but we have received no help or support in the past two weeks, and we have no transportation. They claim that they are “out of loaner vehicles” and that there is nothing they can do, even though the repairs are, again, a safety issue caused by the manufacturer.

The dealership is located at a very convenient location. Jim was a very friendly person. I was very glad throughout the entire dealership experience. I leased a 2020 bolt, which is a nice electric car. The best thing is that you can always go back to the dealership to get your electric car charged. They have a DC fast charger, and it is free for everyone!

They couldn’t fix my warranty back hatch and were supposed to order the part. I even called to check and I gave zero updates. No calls

Kyle, the sales manager, wasted our time after talking with him on the phone prior to arriving. We expressed interest in a particular vehicle and provided details of a trade in. Upon arrival, the vehicle was filthy, engine compartment area dirty, not detailed, and scratched all over (been on the lot over 80 days so not a new arrival either). He also dragged his feet in providing a trade in value, which he eventually low balled compared to KBB value, instant offers, and 2 other offers we already received. I recommend going else where for service. If needed, Ill post conversations, details, and receipts.

Your employees are consistently the friendliest, most helpful and professional staff I have ever encountered at a car dealership. Thank you for your ongoing excellent service. This car was the first I have ever bought (used) from a dealership and it may not be my last. I love my Volt!

Took our 2013 Chevy Equinox to another repair facility several times and they could not fix the problem. We took it to Maguire Chevy and it was fixed the first time.

Tires were rotated but the tire pressure was not correct. I wonder if they really did the rotation.

Called after multiple ads on radio. Was planning on trading in 2 cars for 2 new cars, but apparently the guy who answered the phone was too busy at 6pm on a Tuesday, as he told me. Good job on pushing away a large amount of business. It’s insane that it was a problem for him to deal with me. Guy should be disciplined and his manager should be as well.

Interested in purchasing a car from this dealership yesterday, but I live in Texas. I explained this to Amber, my salesperson, & told her I needed videos of the car when she called me at 8:30 am EDT. She said it was raining, but when it stopped she would send it to me. Checked the weather for Ithaca online & it wasnt forecast to rain at all that day or the days after, but ok. I called her again around 5 hours later because I hadnt received anything & she said she had been with another customer. While filling out the finance application online, I explained there were a few things in my credit history to note & she said her finance manager would look over them. Ultimately, she said she would let me know what the decision was & then never messaged me again. Poor customer service. Not sure if she was just lazy or has poor communication skills, but Im so glad I did not travel all the way to Ithaca for that treatment & I could just be disappointed for free right in Texas.

I had my car towed to the chevy dealership because I needed a new key made for it as mine was lost I was told it would take 4 days no more than six day due to weekend.Its now day 9 car still not done and have been told by service department that there is not eta on when the keys will even arrive to their location to be programed.

The service center is always really great and fast, my only issue is that none of the mechanics in the shop where wearing masks except the guys at the counter. It was kinda off putting knowing they where in my car like that... This a health violation or..?Friendly service otherwise.

I have been buying cars for over 60 years and this buying experience was, hands down, the best I have ever had. Nick is a great representative of the Maguire dealership. He knows the Bolt EV inside and out. Nick is also very personable and knows how to provide the best customer service possiable. We made the deal via text and phone call. Very straight forward with pricing. No negotiation required to get the best deal anywhere I could find. Nick found an additional $750 for me in GM customer loyalty dollars after we had made the deal and we came there to close. Maguire Chevrolet in Ithaca, NY is a respond and moral business that I will certainly reccomend to anyone, any time. I cannot say as much for any other car dealer that I have had experience with.

Great place. Friendly, Quick, very helpful, and awesome service especially in Trumansburg.

Enjoyed my buying experience at Maguire. Amber was terrific!! She made the transaction as smooth as possible. If you want great prices then I would highly recommend Maguire Chevrolet Cadillac.

Our salesperson Nick was excellent! He took us through the buying process in a patient and thoughtful manner. His pre-sales presentation of the car was thorough, yet respectful when we had enough information to make an informed decision. There was no pressure to buy and transparency as to the how and why of each step. When we were ready to make our purchase, he expedited the paperwork in any way he could. We felt that we had an advocate for our best interest, both during the sale and afterwards.

It was easy to get an appointment and the professional and knowledgeable staff will make me want to return.

The collision repair center at the Chevy Cadillac store in Ithaca was exceptional staying in contact letting me know the progress. Loaner auto clean and new. I’m satisfied with the results.

The staff at Maguire are very responsive and sincerely care about their customers as people. I am always assured that they have my back and treat my vehicles issues in the same way they might if it were their own. Special kudos goes to Melanie because she exemplifies the perfect customer service rep. They are fortunate and blessed to have her!

Great service and a free car wash

Great job. Changed oil, alignment, tires. Always courteous service. On time.

WE ALWAYS ENJOY WORKING WITH NATE HAWTHORNE. HE MAKES THE BUYING EXPERIENCE SO EASY. I TOLD HIM WHAT I WANTED AND HE GOT IT FOR ME! THANK YOU MAGUIRE CHEVY FOR YOUR GREAT SERVICE!

Courteous and helpful. A loaner was provided when it couldnt be finished that day

Gave me a quiet place to set up and work while they did the work on my vehicle. Always above and beyond!

Great job on my my pick up friendly 👍atmosphere very pleased with the service

Maguires was fantastic, from sale to repairs after hitting deer... TWO times! Maguires will be my go-to for anything for my car untill i move out of state... or die. And i have zero intentions of doing either! Lol. I ❤️ Maguires !

Nice place to buy from no pressure just good sales people always ready to help and answer all you wuestions

The service center was just excellent. They checked everything I asked them to and still finished in 40 minutes. Very happy with this dealership.

I called Friday pm got in Saturday am. Service was fast and good. Kudos to Chip and Melany

Big Jim was a huge help in finding the vehicle for me in the short time I had after my accident. I honestly hate shopping for cars and this was the best and easiest experience I have ever had. He was informative and explained all that I needed to know about my new vehicle. I appreciate all his help. Maguire Chevrolet was amazing!

I appreciate the shuttle service to and from work. They called me first to inform me what was needed. The staff is very friendly. Great job!

Picked up a Sonic for my Mother in law and it was a pleasure dealing with Nate. Low pressure and a comfortable transaction. Corrected a tire issue that developed once we got home after the three hour drive. I would travel the distance again if I could get find another deal.

I am an essential worker and was servicing elderly customers today when my Chevy started smoking at the right rear tire. Brian Vorhis at the repair desk not only got us a loaner on the spot, but also go the van in to see Chip, who diagnosed the problem and got us back into that van within a few hours. Very impressive. They seem to know what they are doing. I will not hesitate to patronize this store, and ask for this mechanic again.

My solstice had a bad AC compressor, a broken bumper, and the top had a tensioner whose plastic tensioner tab was broken. When I came in I also thought the transmission was bad and needed fixing, but they fixed the AC first and then figured out that was the cause of the problem and saved me a bunch of money. They also fixed the top for free. The new bumper looks great. I wish all dealerships were this good. Doug and Ed were both a pleasure to work with and walked me through my options and gave great advice.

Loved it. Friendly and helpful and fast with helping to get my car running after having to get it towed there.

Great service and I received a Veteran discount because it was Veterans Day.

Nice place to visit great selection of cars here in the market for a car I would recommend checking it out I wish you guys were a little bit closer I have a 20-year-old Santa Fe that I would like to replace pretty soon keep up the good work see you on my next trip up there I work for n e p a auto auction.

Fast, courteous, and expert service! The pros at Northeast are the best!

Maguire always does a great job. The service department always takes care of their customers.

Great staff, but I didnt realize the car did not come with floor mats or the cruse control that it was advertised with until after I bought it. Also, they did not tell us the motor is not original to the vehicle as the numbers do not match up with those on the car.

Had a bumper replaced and painted and some repair work on my tailgate. Work was completed on time but when I went to pick up my vehicle I noticed major issues with the paint on both pieces. I was told to bring it back on Monday to be fixed. That Friday I called to find out the status on my vehicle only to be told they were behind and couldnt get my vehicle in for painting (had recieved no notice of delays prior to me calling), waited another week for repainting to get finished. Upon going to pick up my vehicle a second time the paint had been fixed on the tailgate but the bumper still had massive flaws (scratches, missing clear coat, particles in the paint ect). After having to leave my vehicle for a 3rd time the work was finallt completed.Maguires is capable of good work but poor supervision of work being let out the door makes me question if they will get any repeat buisness.

I came in for a NYS inspection and needed a few minor repairs to pass. There was a brief delay (less than a day) as we waited for the parts to come in.I appreciated the thorough analysis letting me know about things needed for my car, broken out between what was inspection arelated and what could be addressed later.The waiting area was clean with appropriate social distancing and plenty of hand sanitizer and complimentary masks (I had my own)It was a positive experience overall. Service is awesome!!!I took off a star for the labor cost per repair item. Charging 3xs the cost in labor for replacing a $5.23 plate light bulb, seemed a bit much!Definitely be prepared for the pinch of high labor costs.

Big Jim is so good I named my new car Little Jim.

Since this was regarding a new vehicle I was very happy with the updates during this process. Doug was very helpful to keep me in the loop. I think its unusual for a car with 400 miles on it to loose its transmission, and I am a patient person. I really love the Blazer and was willing to wait for it.Thank you!

Totally great experience... Dropped my vehicle off and was done by the end of day.

Had service done on my truck. Brian from service charged me for a caliper core of $55.00 that he was going to send back. When I asked him about it he tried to double talk me. I ask for my core back, which was boxed up to be returned to the supplier. He still proceed to acted like this was my first day at a repair facility lol. I had to contact the general manager to get this taken care of. Watch your service bills. I do want to say that I have always had great service at the Volkswagen and Audi store

Melanie in the service department is always a pleasure and makes sure to get me right in and everything addressed.

Chip was awesome. Did not treat me the way that many auto mechanics treat those of us who are NOT motor heads. He explained what a caliper was, why it was impacting my breaking performance, explained why my stable track sensor was coming on and off, what purpose THAT serves, and did not try to oversell the job. He finished a day earlier than we had thought he would, and the work seems to be as it is supposed to be (according to my motor head friend, Shawn) Price was exceptional!!!

I did not buy my Silverado at Maguire but, Ive had it serviced at Maguire several times in the last year. Thoroughly impressed with each and every team members attitude, eagerness to assist, mechanical knowledge, and friendliness. Doug, a manager with whom Ive had the pleasure of dealing, is a wealth of information that not only rivals the most informative google searches (for those oddball issues no one else seems to be experiencing with their vehicle) but easily surpasses any other source Ive found. I will be back for service and when its time, Ill be buying from Maguire. Thank you, Maguire team members!

A warrantee service, all went well, no delays. Parts were on hand as should be. Friendly folks. Even washed the car. Thanks

I had bought my 2016 Jeep Wrangler from here hands down one of the best places Ive ever been to while looking to trade in one vehicle to buy another. Thank you Colby for all your help and making it such a great experience! Hands down wont buy a vehicle from anywhere else!

Always excellent service from this service department. Melanie and Doug are awesome. Truly know the definition of customer service. Thank you to all the hard working staff at this dealership that do excellent work and treat their customers as royalty.

Good, friendly people doing high quality work.I was happy with what they did.

After initial confusion The requested service was taken care of thoroughly and as completely as possible for the requested check. Was impressed with service writer attempting to smooth out the initial confusion and I resolved issue by leaving car for the day. would have liked a Loaner but none available. probably a common problem.Worked out well a second time to replace exhaust pipe. Asked to keep exhaust pipe that was taken out but did not get it then decided din’t matter. Brian and Doug listened to my comments ordered parts got scheduling in place and the job done this time again in s timely fashion with minimum hassle.Next is for a switch and shifter replacement We will see how it goes then.

Fast and exceeded my expectations

Took way too long for answers, weren’t willing to work with me on the price/value of trade in. Tried hiding extra money within the loan amount hoping I wouldn’t notice. Test drive had NO gas, almost ran out in the parking lot which is NOT good for a vehicle that sits in the lot. Got offered a better deal elsewhere yesterday, even after presenting proof of the better deal they were not willing to work with me at all. The whole experience was a complete scam.

Maguires staff is always so friendly and helpful. They are very diligent and prompt with their work, and do well taking time to explain services for my vehicle. I always enjoy working with them.

Excellent service. These guys are pros!

First off, I have had nothing but positive experience with all my dealings in the Mcguire Chevrolet service department on cinema drive. Doug Morey and Melanie Mulvaney have been awesome to work with and have always taken care of everything I need. They work with your schedule, accommodate you, and always make sure you are kept informed.I had my first experience with the body collision repair today. Not only did they complete my warranty work in a timely manner, but they were extremely accommodating. Very professional staff and helpful to me. 5 star!!

They have a good service team. The place is definitely stuck in the 70s but the work is good. You pay for the quality.

Excellent used cars and new Cadillac cars. Friendly and professional sales staff. Was there to discuss buying a new used vehicle after my wifes car was rear ended. Had a great experience!

Took truck in for very little noise in the back brakes. They said it was a warning noise for the back brake pads. Well my truck only has 25k miles on it and I havent even had to change the front pads yet which are normally the first to go. Well needless to say, they went ahead and put on brand new pads and rotors which I didnt need new rotors. I was not happy with this at all.

Im not one to post online but I have never had such a poor experience at a car dealership, let alone a Cadillac dealership. Id rather not give them one star but to post this, I was forced to. The most upsetting thing was that when I finally agreed to a deal, I provided them with an allowance certificate with an authorization and pin number, which was a nontransferable certificate, and I was told that it was already included in their advertised price. Nowhere online or in my extensive conversations with the salesmen, was it ever disclosed that their advertised price reflected Cadillac cash allowances. They had every opportunity to tell me that. In fact, when I initially was at the dealership, I spoke about the allowance certificate, and they never indicated that any rebates or allowances were already calculated into their online price. In addition, the salesmen told my sister, who was also interested in a new Cadillac, that she may not be eligible for the same allowance because she did not receive the certificate in the mail. Buyer Beware!! This place is really into deceptive pricing. Also, they really need to work on training their people to be more professional and knowledgeable about their products.Ive noticed that any negative reviews online get a response from the dealer to call them, but theres no point because Ive spoken with the manager at length. It does no good and just leads to further frustration.

Their service department is awesome! Always quick and courteous. I have bought my last two Trucks there.

Service Adviser Doug was the best. No BS just the facts. The service tech, Tyler, did a great job on the repairs. Thank you Maguire Cadillac.ps: Extremely friendly staff

Customer service is extremely important to me, upon wrapping things up I asked the representative if my tire pressure was checked. He was nice and said hed find out. Well the mechanic that serviced my vehicle, who was standing by the desk at the time, simply rolled his eyes upon being asked as if he did not want to be bothered by the question. So the representative, smiling, asked again and with an attitude the mechanic said, Yeah, yeah and walked away. Once I went to the vehicle to check, of course it wasnt checked. Extremely disappointed!

Called and asked if I could drop my car off before opening and have it looked. Even though I let them know that Id be out of town for the day, they called at 8:35am to let me know they found and fixed the issue! Asked if I wanted to go ahead with the inspection that was due this month - thanks so much for the reminder - one less thing to deal with later. Couldnt have been more happy with the service.

Maguire Chevrolet provides great service, Jeff Oplinger is a professional technition and the service staff is courteous and efficient. Please bring back the ice cream cooler :)

My car has an intermittent signalling from the right side mirror indicating the presence of another vehicle.. when there is none.The cause of this anomaly was not discovered and therefore not corrected.

Service was ok, but when my drivers side window stopped working properly. Had to pay the full cost of the repair out of pocket even though I had just purchased the vehicle 3 months prior. Was told that one of the internal components was bent which means that the component was probably bent when I got the car but the symptoms didnt show up until I had had the car for a few months. Be sure to read the warranty sheet and if anything goes wrong with your car even the smallest thing bring it back and have them do a thorough look over it as soon as possible. Otherwise you may end up paying for the repairs yourself.

Doug and Melanie at the service desk are fabulous. I trust them to communicate the findings from the technicians, and they always do so quickly and in a friendly manner. Top notch customer service.

I was driving my Colorado in town when the engine warning light came on and a message said only limited engine use was available. I took my vehicle directly to the dealership and told them what happened. I was leaving the next day for vacation so they said leave the vehicle with them and they would order any parts if necessary. I came back from vacation and the truck was repaired and washed when I picked it 5 days later. This is the 3rd time it needed a new sensor.

Excellent response to my call. Accurate description of the problem. Double checked with me before authorizing work. Just right.

I LOVE THEM AND I TRIED TO COME BACK TO TRADE IN AGAIN FOR A NEW CAR TRUCK BUT THEY REFUSED TO GIVE ME ANY ANSWERS OR A PRICE OR ANY PAYMENTS OR A CALL BACK AFTER 4 MONTHS OF CALLING AND REQUESTING INFORMATION NO ONE WANTS TO GIVE ME ANSWERS ON ANY QUESTIONS VERY WEIRD THAT A CAR DEALERSHIP IS DOING THIS,

These guys never speak down to me, and they dont try to sell me unneccessary services. When they do suggest services, they fully explain why theyre recommending them and patiently answer any questions I have, and they never try to scare me in to having them performed immediately.The prices are fair, the techs that have worked on my Cadillac have been competent, and the service advisors are knowledgeable and helpful. Always a pleasant experience.

Brian helped a lot taking care of my car

Very fast, quality service and friendly personnel

Very knowledgeable and took care of my needs

We had an appointment. The salesman was great but he couldnt overcome two problems. First, the new car was dirty inside and out. Since they knew we were coming, clean it? Second when we got the offer from the sales manager, he was trying to hide the bottom line, even after we requested bottom line up front, and just showed the monthly. After we complained, he showed us all the numbers. Had the car been clean and they had shown us the numbers first time we asked, we would have closed that day. Almost did. I wanted to close anyway but my wife was upset. Turns out she was right. Got a good deal elsewhere.

Good job well done. Melany and Doug are so very helpful at the service desk. John Walters does a super job as a salesman as well.VERY well pleased.Keep up the great work

On time, respectful, courteous.

The service staff are wonderful to work with. They understand your need an they get the job done in a timely manner

Absolutely love the service and staff. Nate did a great job at finding us the perfect truck for our family! The warranties are the best around for used and new vehicles, the prices are always reasonable, and they always do their absolute best to fix any issues you may encounter (but the issues dont happen often). Ill never go to a different car dealer!

Prompt and courteous service with a smile...great job.

Car towed in. Fixed quickly and seems to be done correctly. Difficult fix so I dont think I was over charged but it isnt cheap. Friendly and willing to answer questions.

Dealing with their service department has been an awesome experience. They have been, and continue to very honest, professional, and on time. Another great experience with their service department. They got me in quickly, and back on the road within a few hours.

This was by far the best experience I have ever had in buying a car. The staff was incredibly helpful and friendly (John Walters was the sales person). At no time did I feel like he was pushing to sell me a car. His attitude was much more of helping me to find what I was looking for. When I gave him a list of features I wanted, he didnt try to talk me into something more but instead went right to the vehicle that had those specific features. He was willing to show us others, but started with what I asked for. BTW, that is the car I eventually bought, too. When we realized that the financing I had prearranged would not cover the extended warranty, he and the sales manager (Kyle) were able to find financing at a rate that was even better than what I came in with.I was most impressed by the fact the the owners work AND home phone numbers were printed on the material I was given and is also on the doors of the establishment.If you are looking for a great experience in buying a car, this is the place to go.

I hope the deal works out with the Chevy equinox.thnx so much great job!!!

Great people great service couldnt ask for anything better thank you

Very thorough and courteous. Everything great.

John Walters at Maguire Chevrolet Cadillac went above and beyond to get what I wanted in a car. We went back and forth for weeks while I was trying to make decisions. He was helpful and patient and now I have something I love and love to drive. Thank you John and Maguire!

An okay dealership, I had a neutral experience here a d wound up finding a better deal elsewhere. My salesman was nice.