I wish I could give the service department 0 stars. The service department has the worst customer service I’ve ever experienced in my life!!!! I scheduled an appointment in June for check engine light. It is now the end of July and guess what? You guessed it, no one has touched my car or even called to explain what is going on. After calling several times and multiple voicemails with no return, this left me no choice but to pay them a visit. I spoke to the service manager who informed me that it will be another week and a half before they “MIGHT” get to my car. I asked him what was the purpose of having to wait 3 weeks for an appointment then have to wait another 3-4 weeks before someone can even look at it. He informed me that the appointment is just a time set aside to bring the vehicle. Well sir, I could’ve kept my car at home and possibly looking for other options if this was a waiting game and the appointment really served no person. I also asked him why did no one keep me informed, return my calls, or even communicated with me, in which he apologized. I asked if a loaner was available, because at this point I’ve been without transportation for over a month. I have a teenage son who relies on me. Well no loaners are available either. I told him that I might have to go somewhere else because I am without transportation and have a family that depends on me. He wrote his number on a sticky and told me to call him if I find another place to take my car. I just want these people to put themselves in our shoes. Not for one day will they be without transportation. This is so unacceptable and I am very disappointed in the service department. I know that this will probably be overlooked because my little money is pennies to that dealership. However, something needs to change because clearly they are disappointing customers. I do want to say that Constance did communicate with me throughout the appointment process and returned all of my calls so I guess someone there cares.

Wish I could give them zero stars as well. Not going i to details but heres a list of their horrible customer service:1. Parts department have forgotten to order parts for me that I already paid for2. They confirmed appointments that were unavailable once I drove my car to them on specified time,3. They never call you back . Ive left numerous messages for service managers4. Scheduled some work on my coolant system at their next available time slot which was three weeks, only to be called 3 days prior to appointment stating I would have to wait another week.Im driving to New Orleans this weekend and will give that dealership my money. There needs to be some serious house cleaning done at the Audi of Jackson.

I purchased a new Audi last week. It was a wonderful experience. Chad and JJ are very knowledgeable about the technology in the cars. Painless experience!

Need an Audi? Call Chad and Matt they will answer all your questions. Best sales guys Ive ever dealt with. 5 STARS!!

I was traveling and had my engine light come on.it was late in in the day they took a look at my car to make sure it was safe for me to continue driving to Memphis. I appreciate that they were able to do this. This brought great relief knowing that I wasnt going to break down on the side of the road. Thank you so much your staff was awesome and friendly . Definitely recommend

Today i experinced the worst with Audi Delar services, First it took me a whole month to even schedule a service appointment, when i went to the appointment a month once again later. the team had a very smart remark and put an extra 7 thousand miles on my vehicle. due to me buying a vehicle not even a full 3 months my break pads needed to be replaced, all while saying its not there fault because ive driven so many miles. And all while not even having a good customer service skill. I would have recevied it way bettter if the sommunication skills were a little better than they were. All in all i am highly disappointed in my FIRST actual Trip to the Audi Delar in MS. I promise i will not be taking my car back.

I frequently trade SUVs and have stayed in an Escalade or Mercedes-Benz GLS450 but, after test driving the Audi Q7 I see what I’ve been missing! It’s the most comfortable SUV I’ve owned. My sales person, Lawerence Porter, was so patient and professional. I spoke with him by phone several times before making the out of town trip to the dealer and felt like I had my own personal shopper. He listened to what I was looking for in a SUV and had several for me to choose from waiting when I pulled up. He was very knowledgeable about the three different models Range Rover, F Pace and Q7) I test drove and I never felt pressured by him. It was a refreshing experience to deal with someone so authentic. I went with the Q7 Prestige and am extremely happy with my choice.

On February the 25 my 19 year old son purchased a 2015 pre owned VW Passat. Two weeks after purchasing the car the oil level light came on. Took it back to them three times in six weeks for the same issue. So we got full coverage insurance and paid one car note. Purchase the tags for 300 bucks. They are getting the car back. They are returning our down payment only. I feel like we should get all the money back we put in because it’s not our fault we were sold a lemon. I want all my money back because we were sold a car with a bad engine. Never will I ever go here again. Not a good car dealership at all. I’m going to see legally if they should give me all of the money I put in. Never go here. They are not right.

Avoid this Audi dealer. Unhelpful service manager, even though he knew my Dad was in his 80s, this guy told us it would take a week before they could check the problem with our Audi SUV & we could not drop our car off a few days before. This place was totally useless!I’ll find an independent garage that wants my money instead with better customer service.

My experience was horrible tool my car back 4 times within 2 weeks..they do not know what they are doing..my car went in for an oil change came out with my oil light on along with alot of other things going on with it that wasnt going on at first... and this the Audi service department

Worst (almost) service experience ever. I came from out of town with an appointment at 10:00 am; however, at 3:15 pm my car hadn’t even been looked at yet. When I asked when my car would be looked at/finished, they couldn’t even tell me. They also told me they didn’t have a loaner car for me to borrow. Since I live 1 1/2 hours away from Jackson, I ended up just leaving without my car being seen because they couldn’t even guarantee my car would be looked at that day. Not the first bad experience I’ve had here. I will NEVER buy another car from this dealership, and I can assure you I will let all my family and friends know to never buy an Audi from this dealership.

If I could give a fourth of a star I would! This has to be the worst customer service I’ve ever experienced!!! They want to make a sale but when it’s time for parts and service it’s horrible. Think twice before purchasing at this location.

Rip off! STEER CLEAR FOR ANY PARTS. I needed a left front CV axle. I know some dealership parts cost a little extra, but this place should be a crime with there insane markups. Called for a price, the quoted $1361 for the part only. I called OReilys they quoted $127.99. Shameful

Very fast, easy, and friendly. Will definitely be sticking with audi Jackson for all future leases. I love my VW Jetta and you wouldn’t believe what my monthly payments are.

I’ve just had another amazing experience at Audi of Jackson. Lawrence Porter helped me get a great deal on my new Q7 and Claude Tucker taught me about all the new bells and whistles. I highly recommend purchasing a vehicle from Audi of Jackson. Great customer service and professionalism.I’m a repeat customer and likely will be again!

GREAT 👍 AND EXCELLENT PLACE TO GET YOUR VEHICLE SERVICES.

My car was sent from laurel Ford to this place to get reprogram. My car has been at this place almost 3 months. No one answering the call. I called supervisor no one answering the call. Laurel Ford has been calling them about my car. If I was you, I wouldnt send my car to this place. Bad service..

I just purchased a 2019 A5 Sportback with Jonathan as my salesman. This was a challenging transaction as I live 1,000+ miles from the dealership and we did this remote. As a result I think it required a great deal more effort for Jonathan than a typical walk-in customer. I asked for a great amount of info and details. I needed to gain trust in Jonathan and the dealership before I was comfortable making a deal. Jonathan was great in getting me what I needed and earning my trust and confidence. He was very responsive and thorough with all my requests. He listened to what was important to me and delivered. The dealership is truly lucky to have Jonathan! Many thanks!

The guys that the in the service were great and the customer service was great. When i normally get my car serviced the car is returned to me in outstanding condition inside and out and almost looks new, but this time the car wasnt vacuumed or cleaned i was told it was because of covid. So i guess my problem is more with the time that we are living in moreso than the dealership itself. I left feeling like i didnt get what i paid for...and the service is not cheap.

We bought a 2019 Audi e-tron, which is an awesome vehicle, Lawrence Porter was amazing during the process! I will return to buy my next luxury car with Audi of Jackson and Lawrence Porter assisting me in my purchase! It is rare to find such a thoughtful, experienced, genuine person in this business. Lawrence is your man!!!!!!

We just purchased a 2021 Volkswagen The problem I have with them is we have had the vehicle for almost 2 weeks and then they call us totell us we owe them $1,200 for out-of-state fees weve signed our contract and everything thats not business to me and then we still havent got our second key we are thinking about just returning the vehicle and going to take our business to everywhere this is my wife first new vehicle she shouldnt be experiencing this

I went to dealership service department at around 4:30 on a Monday afternoon to drop off my sons A5 for service. This is my fist time visiting dealership and so I had my son pull in the device bay. Once we arrived a service writer was helping a couple that was dropping off their Land Rover. I waited and when he finished with them he went back Inside to his desk and didnt even acknowledge me. After about 10 minutes and other cars coming in on the other side I asked who do talk with about service. He never got up from his desk and stated I was on the wrong side and needed to go find someone on the other side. I walk over to the other side that is just at the door and by now three other cars are in front of. I stand their while a woman and another young blonde man walk all around me and never acknowledge me. 10 more minutes pass by and what looks like a manger finishes talking with a customer I ask where is the service manager? He walks me two steps and then points he is in that office and walks off. I go in the service managers office and ask how do I get my car serviced and how rude I have been treated. He tells me that no one can help me but the lady on the other side. I explain this is the first time here and have two different Audis that need service. He started I would have to wait and he would see if he could find another person to help me and walked off. After another 10 minutes I leave in frustration. I live in Jackson, MS market and I will never go back into this Audi dealership!!! I just purchased my sons A5 used in January and two weeks ago purchased a CPO Q5 for my wife. I have two Audis now which will need service; however, I will go all the way to Birmingham for service since this dealership doesnt care about customer service! I will make sure I tell everyone I know of the bad job the service department does at customer service. I will make sure that I tell everyone I know not to use this dealership!!

Micah was so helpful and patient throughout the process of selecting a new vehicle!! Great customer service

Great group of people! I just got my 2nd vehicle from this dealership!Lawrence Porter in Sales is the man to see! Adam in finance, Jon in Management, Constance, Jodi and Kenny in service. I can’t say enough how much I appreciate these people! From sales to service, absolutely the best!!!

Worst customer service at service department..!I have A6 I was been hearing water sound on my drive side when took for service they detected water is not draining out of my one of door it’s vary weird when you pay for your car almost 60k and you get water in brad new car I was told warranty does not cover this I don’t believe it’s could happen to any car who doesn’t leave in country side even when they try to fix some noise from license plates they damaged around licenses plate this is not 1st time third service department damage my car last time one of service guy to drop off my car there was rock hit on my windshield when I to manage at service department they told file on my insurance this place is not good for service you car get damage no one care. Never buy extra warranty on brand new car you still pay for your repair I am very disappointed with service department management

Highly recommend this dealership and the excellent staff. I’ve purchased my last three cars here and each experience has been better than the last. If you need a contact, ask for Jon (Audi brand specialist) and Adam (my salesperson). Both are great to work with, are not high pressure, and are very understanding of your wants and needs in a vehicle. They believe completely in the Audi brandand their pride shows.

Took my vehicle in for 95k service and a/c diagnosis.After paying for the service I was given my Receipt but was not given the list of checks that were performed. The next day I Went back to Audi of Jackson and had to ask for this list oh and by the way there were no comments, checks marks or x’s in any of the boxes almost like I was given a dummy sheet of paper. I also opened the hood of my Audi A7 and found oil on the top of my motor that should have been cleaned after doing the service. This prompted me to check on the other components that were looked at. I was told that I had a faulty ac pressure switch when I was able to locate the switch I started to remove the electrical cable that plugs in to the switch. The entire ac pressure switch was no longer connected to the valve and the valve was broken off inside the ac pressure switch. After bringing this up to the service manager he raised his voice and decided he would talk over me instead of allowing me to explain what I found. I’m not looking to get anything for free I’m just asking to see if the tech is willing to man up and admit that during the diagnosis that he broke the valve inside of the ac pressure switch. So many issues with Audi of Jackson that I will buy my own tools and service the vehicle my self. Always check behind them.Ps when I bought the car out of Atlanta I took the car to an Audi dealership and was provided paper work with comments that explained their findings. Not sure why Audi of Jackson couldn’t do the same.

Johnathan just sold me my 2019 Audi Q5 I am very satisfied with his professionalism and knowledge on vehicles!!! I highly recommend him as a representative!!! Also they worked a very great deal on my 2018 Audi A3 trade in.

Johnathan I love my 2019 Jetta. Thanks for the car I appreciate your work for getting me my new car. I couldn’t ask for nothing better. Most of all your Honesty with everything and you took your time to make sure I was happy Thanks!!

Jonathan is awesome. He sold me a 2013 Hyundai Santa Fe sport. It is great. He was extremely courteous, knowledgeable, nice and friendly. Nothing I have asked had he not done. Need a vehicle, come see him.

By far the worst service experiences I’ve ever had.First Service: I had the earliest appointment available to have my oil changed, a visor clip replaced, and my satellite radio in my Audi A6 fixed. The staff was not helpful. We did not leave until 4:30 that afternoon. The clip was not replaced (I was told it was ordered) and they didn’t even comment on the satellite radio. They only said “we couldn’t figure out the issue.”Second service: I had to get another oil change. And about a month prior they called saying the clip was in and they could quickly pop it in while they changed the oil. Our appointment was at 10 and it is 3:30 in the afternoon while I type this review. We were also informed that the wrong part was ordered and the wouldn’t be able to replace the visor clip.This wouldn’t be as big a deal but I love around 80 miles away so it’s understandable that maybe I should have to take a half day off from work for this to be done. But both times I have had to take a full day off from work to receive the most subpar service. Audi is considered a luxury brand of vehicles. And I can certainly say that their service department is no where near luxurious. I don’t understand the point of scheduling an appointment. If an oil change takes an entire day. And we were told “your vehicle is next” at noon. So I guess on my next service visit I will finally get my visor clip replaced. It will only require a day off from work, and about 2.5 hours of travel for a 70% chance the clip will be replaced. There is no reason the service should be this terrible. I am looking to sell my Audi because of this experience. And while we were waiting other people in the waiting area were saying that this awful service is too common.

Johnathan sold me my Audi Q3 I love my vehicle.. Danielle in finance was AMAZING she truly explained everything to me. I would highly recommend them and ex specially Danielle to work out an amazing low interest rate for you..

We recently bought a 2016 Jeep Wrangler from George Parkes. He was very helpful and knowledgeable with our test drive. After leaving the dealership he followed up and contacted me making sure everything was good and if we had any questions. I purchased the Jeep over the phone and he delivered the vehicle to my home which was very helpful. George did a very good job of making our purchase go smoothly . I would highly recommend him.

Johnathan was friendly and a huge help. He was attentive and worked with us through the process. Adam was great to work with as well. Great team, great service. Recommend this team.

The service department lied numerous times yesterday! Also, nothing was done to our vehicle for a service inspection. Warning lifts and inspection lights are going off on my car TODAY! When I got in my car-someone had gone under my seats and pulled out my personal items. I have left a message with the General Manager. Do not have your car serviced at this dealership.

If I could give this place negative stars I would. They are so unprofessional to be a luxury vehicle retailer. I’ve gotten better treatment at Chevrolet. The service department is a mess! Constance was pleasant but the service manager is a liar. I should’ve figured since the person who originally sold me the vehicle was a liar and half did his job. I gave them time and time to correct the level of service. The salesman is still there but I don’t plan on buying another vehicle from that dealership so I figured why complain. But now I will not be back for servicing either. I went for a scheduled oil change and dropped off my car early in the morning at 9. It should only take a hour or two if you’re not focusing. They kept my car overnight without so much as a phone call. I had a trip the next day which cost to postpone. They never kept my vehicle before so I had no indication to think they would this time. This was my third service with them and also my last.

Johnathan sold as our A-7. Please go out a see him. They will get you the best deal ever. Good place good people and the best customer service and the best prices. If they don’t have what you’re looking for then they will get it. I will be returning very soon. Thanks Johnathan

Johnathan sold me an Audi A4, it was great buying experience. The entire staff was extremely courteous and helpful. I would highly recommend buying a car from here

This delarship is very unprofessional. I use to bring my vehicle in on the regular here for service but, this last time I only asked for a diagnostic test. My car was being held almost a month just for a diagnostic test Which is weird. Long story short. After I paid for the diagnostic test, the technician bought my car around. Before I even got into my vehicle I noticed that my aftermarket pioneer radio and amp was missing…? Which is weird because the technician who bought my car around shouldve noticed this. I feel an employee of the dealership stole my radio and went inside my trunk and stole my amp. I thought I was being safe by leaving my car on their property. I thought all dealership do inspections on every customer vehicle before working on it.

Enjoyed our experience shopping today! Got a good value on our trade in and an awesome A4. I would highly recommend. If you decide to shop here ask for George he was great to work with!

One of the salesmen tried overselling an A7 by calling it an RS7 just to make the dealership seem like it had a cooler inventory than it did. I guess to try and falsely impress the potential buyer into a deal? Good inventory though

Johnathan I purchased my dream car today the Audi A3. My salesman was fantastic. He went over and beyond his call of duty to make sure I was happy and in the car of my dreams. He is a outstanding and wonderful salesman. I really appreciate all his help.

We had a great experience working with George Parkes! Super friendly and knowledgeable. All around professional and courteous. Would recommend!

I do not know how this dealership has such a high rating on Google. Im assuming due to fake reviews. If you check other websites, such as Yelp, you will get a clearer picture of what youre dealing with. Although you wont have much trouble purchasing a car, you will afterwards. You CANNOT get anyone on the phone or return your phone call!

Johnathan sol me my Jetta. I love it and he was great. Such a nice guy!

Its like driving a dream! Wonderful and amazing. I LOVE IT! Thank God! Claude thank you for making this a great experience and making it easy. I will let everyone know where to buy there next vehicle.

Johnathan, Great car salesman. Sold me a 2018 Nissan Altima.... Great Attitude, And Determined To Work with Me... Would Recommend this place to everyone in search of a car.

Johnathan was a great salesman! He was patient and very knowledgeable. Go see him!

I was so disappointed in my service here. My Audi Q5 deforst windshield was not working again (I just fixed it 3 weeks ago). I’ve called them many times in 2 days And no one help me. I’m tried to talk to Ms Palm and give her 3 times voice messages. But she didn’t call me back. And then I called and talked to a guy who said she left and he got my number with a promise call me back next day. It’s been 5 days NO ONE call me back. Poor service after they sales the vehicle.

Everyone was very nice and my sales rep Jonathan helped a lot when trying to decide on what vehicle to get. I ended up getting a 2014 Ford Fusion Titanium. Everything went very smoothly and I would definitely buy from here again!

Johnathan was great. Really love the customer service. My experience was exceptional.

I drove from LA not expecting things to work out easy but Johnathan made this a pleasant experience.

Johnathan is an awesome sales person. His smile and attentive personality relaxed my nerves and assured me that I would leave with a car and I did. He is the best he went to and beyond to ensure that I would thanks Johnathan.

Always pleasant staff!

Johnathan sold me a BRAND NEW 2019 Jetta.. He was so nice!! And the car is so amazing its indescribable I love it!

Johnathan Sold Me The 2015 Nissan Versa And I Love It. I Highly Recommend Any and Everyone To Come To Audi In Jackson And Ask For Johnathan. He Will Help You In Every Way possible And He will also Make sure That You Drive Home In Your Brand New Car!! He Is A very Great Car Salesman.

I purchased my Audi Q7 from your dealership 9 months ago and Im really enjoying it. However, after driving an Acura MDX for 10 years and experiencing nothing but superb customer service Im concerned. Ive tried three times now to schedule my 30K mile maintenance appointment online and no one has yet to get back with me. In the middle of your website it says, Looking to service your vehicle? Schedule Now.

Johnathan sold me my Toyota rav 4 and he was excellent. Johnathan service was a great experience and professional.Thanks a lot Johnathan, you are awesome.

Johnathan was great! He helped me the moment I walked on the lot. Extremely helpful and knowledgeable. I was interested in only looking, but ended up purchasing. I would highly recommend him and Ritchey dealership!! Class A service

Awesome service!! Mr. Ben Williams and Mr. Haywood Moses made us feel like we were valuable customers. They listened and addressed all of our concerns. I am proud to be a part of the Audi Family.

Johnathan sold me my Lexus 460. He was patient with me and I encourage any individual to go see him. He is very patient and he try his hardest to make sure you leave with what you looking for

The young salesman, Brandon Seaward, was pleasant to work with and great with all followup concerns. There were a couple of issues at delivery, but we got it in writing and Audi Jackson was faithful to fix these at a later date. Reports of problems in their maintenance department were probably correct as there was a changeover in management while we were there. Overall our experience was very positive and were pleased with the price and quality of our new Audi.

Johnathan sold me my new 2019 Jetta and I love it

Johnathon was awesome!!! We love our new Sierra!! Everyone was sooo nice!! They made sure we were taken care of!!

Jonathan was very thorough and sold me my Mercedes Benz C250 coupe. He was very detailed and took care of all my needs!!! Also, thumbs up to Danielle, the finance manager, was also very awesome!!!Thanks to you both!!!

Johnathan sold us our Toyota Corolla. We love it! We are very happy!

1 review2 months agoI was so disappointed in my service here. My Audi A6 water drainage was not working . I’ve called them many times in 2 days And no one help

Johnathan sold us an amazing MAZDA 6.Very professional and got us in a great vehicle.

Johnathan sold me a 2016 A6. Johnathan was very knowledgeable of the cars at the dealership, and went above and beyond to get me a deal I was comfortable with. If your in the market for a new vehicle come to Audi of Jackson and see Johnathan.

Johnathan sold me my 2017 Nissan Rouge..He’s a great salesman and I enjoyed our business

Both Dewitt and Derrick did a great job of explaining our financing and helping to sell us the brand new A6 that my wife and I bought. The people seem polite at the dealership.

Johnathan sold me a new VW Jetta & I love it!

Amazing service Johnathan was extremely helpful. Everything was super easy.

Had a great overall buying experience with my A4. Shopping for autos really comes down to a few things: 1) the car you want, 2) a fair price, and 3) appreciation for being a customer. This is my third vehicle from Audi Jackson, and I can say that Taylor, Jeff, and team went out of their way to make the process as smooth and pleasant as possible. Many thanks!!

For the third time my appointment was at 10:30I was told people showed up ahead of me so oh well we’ll get to it when we can Car was finally ready at 2:30 not detailed in fact my car has never been detailed at my scheduled appointments. $174 for an oil change Once again not happy

Ask for Larry when you get to dealership. Hands down best customer service.Had some issues my first time in here with the service guy not returning my phone calls. But I got my car in after talking to Larry who was very helpful. And got my car in the very next day, first thing in the morning. My courtesy driver was awesome, very friendly and safe. Larry is great. Drove my car with me in it so I could see my problem was fixed. Wasnt satisfied at first, but now I would bring my car back here because of Larrys excellent customer service.

Our experience with Audi of Jackson was excellent. Johnathan Allison Was a great representative and answered all of our questions fully. Ultimately, we bought from a competitor but still enjoyed our experience with Audi

All of the people at Audi Jackson were wonderful! Mr. Tucker and Mr. Diaz went above and beyond in their efforts to provide us with the best service and the type of vehicle that would meet our needs and expectations. Their contact person, Audrey, kept on top of things to let us know what was going on. We will continue the service of our vehicle with their dealership and have no qualms about recommending Audi Jackson.Since our leasing, we have received many complements on our Audi Q3.

Great service! Incredibly helpful service staff!Have had several good experiences with the Service Dept even though i did not purchase the car there and it is an older model.

Johnathan sold me the very vehicle I was looking for.. He was alot of help.. Very nice enegy.. Persistent!!

Johnathan is a great salesman we truly love our new Jetta thanks for the help

Anthony and Jonathan were great! Gave us a better deal than we expected on a brand new Volkswagen Atlas, that fits our family perfectly!

Johnathan sold me me A6 ‼️I absolutely love it thanks man great customer service!!

My wife and I have been loyal customers of Audi Jackson for the past two years. All aspects of the Audi Jackson are great; but the standard bearer of the dealership is the service department. At times it can be a little challenging to get an appointment (this is understandable though, there is only one in the area), but once you are scheduled, it is VIP treatment from start to finish. Ben and his team of professionals are the reason for the service department setting that high standard. Ben and his team will go above and beyond to ensure the customer is satisfied. Ben will even hand out his personnel cell number in order to provide periodic progress to the customer while the vehicle is in service. I currently live in southwest Louisiana. When it comes time to service my vehicle; I drive five hours opting to pass Baton Rouge, New Orleans, Shreveport and Houston Audi dealerships just to come to Audi Jackson. Ben and his team are constantly dispelling the myth that customer service is a “lost art.”

Johnathan sold me my Scion! I love it and I’m really excited! It was a quick experience and I’m loving my new vehicle. Thanks, Johnathan!

We were pleased with the overall experience. Johnathan Allison was a good salesman. Great selection of cars and we were able to find what we were looking for.

Johnathan just sold me and my boyfriend a 2013 Maxima and we love it! The process was quick and customer service was excellent. Definitely pleased!

Audi of Jackson is a monopoly, the only game in town. Consequently, they can get quite busy which can mean longer than expected wait times to get your Audi serviced. We’re it not for Pamela, one of their service advisors, I might have found my recent experience to be unpleasant.I had a check engine light one on in my Q7. I took it in and was told it would cost $1200 to fix it. Days after I got the car back the check engine light came back on. Coincidentally, I noticed a few drops of oil on my garage floor, which had never happened before.After a few days of looking at it (they provided a nice loaner car), they told me it needed an additional $2,000 of work. I was suspicious of course, but after doing some research I found that this particular repair is often required at around 85,000 miles. Still, I wanted to make sure I wasn’t being hustled.Pamela (their Shining Star) arranged for me to meet the GM and their lead mechanic. We got under the car (it was on a lift, of course) and they showed me to source of the oil leak and explained to my satisfaction why the additional work was necessary. So far, the issue seems to have been resolved. Pamela is trustworthy and a true professional.(I’ll say this, in hopes that the management will see it: your phone voicemail routing system has sucked for years. It often takes many hours to get a call back, unless I call or text Pamela‘s cell phone. PS. I would make sure to pay her well. Without her, your service department would suffer greatly.)The solution to this dilemma would be to buy something other than an Audi. I’ve never been very impressed with the car, though my wife likes it. Somehow the German engineering is confusing to me - when you want the windows to go up, you push the button downwards; it has pushbutton start and pushbutton start, but its two different buttons. I think the user interface is kinda wonky. It’s a nice ride, good-looking, and plenty powerful, but pricey and expensive to maintain. If that describes your idea carl, you might enjoy one.

Terrible service, I would not recommend shopping at this location. Better off finding another dealership whom cares about customers. The compassion is lacking which is a shame and pity.

Johnathan has been such a big help today. He was well respectful. He helped me out in every way possible. Very patient with me. Helped me find something that was affordable for me. I wouldn’t have wanted help from anyone else but Johnathan.

Johnathan sold me a 2017 GMC Yukon and I must say I am very pleased with the level of professionalism that I have received. Very friendly atmosphere. I highly recommend this dealership!!

I can’t really put into words how terrible my experience has been with Audi of Jackson. I purchased a Q7 three years ago. My check engine light has been coming on since the very first day I purchased it. At first, they just tried to tell me the gas cap wasn’t tight enough. After dozens of visits where they attempted to repair my car, this last service visit revealed the true incompetence of this dealership. They kept my car a month and my invoice simply says, “cleared codes and test drove vehicle.” Are you serious? I can clear the code myself and it certainly shouldnt take a month to do it. I would like to know why the code keeps coming back instead of just turning off the check engine light until it comes back again. They are never apologetic or concerned that they can’t repair my car. If you live in the Jackson area, I suggest you drive a different vehicle or travel to another city to buy your Audi.

Johnathan sold my Camry wonderful guy 2 thumbs up

Johnathan sold us our VW TIGUAN. My family love it and the customer service at Ritchey Automotive

Johnathan sold me my RED JETTA! I love It Yall. Go see HIM!

I don’t think I’ve ever been so upset as I was to deal with this dealership. MS hospitality does not reside here! Everyone that I talked to seemed to hate their life and question me as to why on earth I had the audacity to call. Their service department needs improvement, starting with better phone etiquette.

Johnathan thanks for the sale of the beautiful Chrysler 300 and thanks for your professionalism...I will definitely spread the word. Thanks for everything!!!

Jonathan did an amazing job and my wife loves her Audi.

Definitely appreciated all the help from Johnathan. Sold me my new 2019 q5!

Today, my family purchased an Audi A5 from Jonathan. We could not have had a better experience. To all of those involved, thank you! This is our second purchase from Audi of Jackson, and it will not be our last!