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CellOnly - Verizon Authorized Retailer
365 W Broadway, Jackson, WY 83001, United States
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CellOnly - Verizon Authorized Retailer
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e
Review №1

Dakota went out of her way to make sure I had the correct charger for my phone and for my car. She actually tested two Chargers in my car to make sure I was buying the right one. She was professional, knowledgeable, and very pleasant to work with. Dakota is a credit to your organization. Doug Pratt, Atlanta Georgia

Ar
Review №2

I had a great experience at the Jackson at cell only Verizon store. The store manager, Summer, was such pleasant, helpful, and professional young lady. She took care of all of my needs, was kind and clear with customers waiting, and just had a great calming attitude. Thanks Summer

Pa
Review №3

Rayne was great! And V E R Y patient with our difficult situation. Ten stars for Rayne!!!!!!

Je
Review №4

While on vacation my phone stopped charging! We were on our way to the Grand Tetons and was in a hurry since all my friends were waiting for me. Rayne was super friendly and got me in and out as fast as she could! I really appreciate her efficiency and friendliness. Wish I lived closer so I could do all my business w her!! Thank you for being there!!

Da
Review №5

I had an excellent and quick experience in Jackson. Summer was an amazing, focused and professional employee of Verizon. Easy to speak to and fun to be with. Thanks for the phone and all of your help Summer. I would travel from Idaho to Wyoming for your service in the future.

th
Review №6

Rayne was polite, professional and efficient. Overall a good experience

Re
Review №7

Was having issues with my phone after attempting to switch from Verizon to Visible. Customer service, sales team, and tech team all had different answers over the phone. I visited twice in two days and the service was fantastic. Only the owner and her employee, Rayne, are currently working so wait times can be slow depending on how involved an issue is, but they are wonderful. Fixed my phone in about 20 minutes. The owner truly cares about her customers and doesn’t BS you. 10/10

Ka
Review №8

I was in town for a wedding on September 10th, I dont remember the young ladys name but she was the most helpful person I have met in quite awhile. I know we were in Jackson Hole and she made it possible for me to get pictures of my youngest daughters wedding

Br
Review №9

There were a few days in June where no one showed up for work at this place. Once they did open, I tried to set up an account but I have been waiting over 6 weeks to get my business account set up. I arrived at the store today and was told the person who needs to set up the account is on vacation for two weeks.I have skepticism about the accuracy of their reviews in their Google listing. Be Careful.

Ma
Review №10

Summer and Ramune were super helpful and were very informative with the new iPhone 13 pro max. Really enjoyed my experience at Verizon. Rayne went above and beyond!!!!

Cy
Review №11

The store was super busy but Summer handled all the customers with ease. Excellent service!

El
Review №12

Summer was very friendly and helpful and had high energy with every customer in the store. I noticed that while she was helping the customers ahead of me she payed close attention to details and made sure things were done properly. I needed a screen protector replaced and she took care of me in less than 5 minutes.

Bi
Review №13

Really great. Customer service was extremely helpful and friendly. When I went in, there was a typical angry Jackson lady demanding a free phone and the employees showed remarkable patience during the situation.

Br
Review №14

This was a great experience Rayne was great and super helpful and speedy! Thanks.

Te
Review №15

Both of the customer service professionals at Cell Only in Jackson were super helpful getting my new phone set up. I definitely recommend them and will use them again.

Br
Review №16

Service was great!! Tyrinn was so helpful and professional. She came in on a Saturday her day off to help me. Above and beyond customer care.

Em
Review №17

Tyrinn at the Jackson store was such a big help! She was attentive and helped me figure out my phone issue right away. She was extremely nice, knowledgeable, quick, and efficient and I walked out very happy with my experience!

Ga
Review №18

They helped me get an old phones info(it died the night before) into a new phone. It took a long time but they did whatever it took to make me happy, I was overjoyed

Ad
Review №19

Summer was awesome and patient to help us figure out what we needed.

To
Review №20

My customer service was the best Ive ever had with Verizon. Give that girl a raise

Ni
Review №21

The ladies in shop do an amazing Job. Theyre hard working and take good care of me everytime I go in. Thank you so much for driving to Jackson everyday and for being so good at your job!

Ch
Review №22

Nikki made purchasing a new phone so simple and easy. She was also able to reduce our monthly payments. She was was so knowledgeable and friendly.

Br
Review №23

Was a easy purchase of the phone accessory needed. Nice and helpful sales person.

Ka
Review №24

Went to cellyonly. They set me up with a prepaid phone and copied data from my old phone.perfect

MD
Review №25

Summer has always been an amazing help when we are in there from pinedale to Jackson hole

Pa
Review №26

Rayne was very quick to help me and very knowledgeable about the products.

Ke
Review №27

Rayne was awesome, if I was 30 years younger I would ask her to marry me!😬

Ka
Review №28

Cody was extremely helpful and knowledgeable. You would be lucky to walk in on his shift. I don’t think that purchasing a new phone has ever been so easy!

Th
Review №29

Rayne was super helpful in getting me sorted away with a new phone. Made it easy and even pleasant!

Wi
Review №30

Tiann was the most knowledgeable, friendly and helpful store manager around. She helped replace the phone I dropped in Jackson lake and had me upAnd running within an hour

St
Review №31

Friendly, knowledgeable and satisfying! Thank you.

Ju
Review №32

I recently purchased a new phone. I then realized that the new phone and my wifi/Bluetooth camera would not communicate no matter what I tried. It was quite frustrating because I didnt have a problem with the old phone. Cody was wonderful. He was very patient, helpful and personable. He found the solution and now my new phone communicates with my camera. Thank you so much.

Ji
Review №33

The web site says open at 10 - instead, there’s a sign on the door saying appt necessary, with a different # to call, and the place was locked up. 3 of us were trying to get in. I understand that in Jackson you may be short staffed, but at least upgrade the web site!

Ja
Review №34

12/7/20 Irving was so helpful in assisting us with the purchase of an iPhone 12 and an Apple Watch SE. His knowledge, professionalism and customer service were just what we needed. He answered all our questions and is continuing to work with us as we get all our data moved onto the devices.12/11/20 My phone has arrived, Irving was out of the store. Cody was very supportive in getting all my data transferred over, answering all my questions and assisting me with accessory purchases. He was helpful, courteous took care of all my needs.Thanks Cell Only,Jan

Be
Review №35

Rayne was very knowledgeable and, knowing my time was valuable, got me in and out in good time. 👍

Am
Review №36

Cody in Jackson, WY. was kind and professional. He was also quick, very knowledgeable and accepting of an older person’s (not so savvy) phone questions. Thank you for making my trip to Jackson’s Verizon an enjoyable one

Mi
Review №37

We recently moved from Marin, California to Jackson, Wyoming and needed to change phone carriers; historically, one of those tasks anyone would wish on their worst enemy. Not so with Irving at the Verizon store.First, my wife previously came in to do some benchmarking to compare to the “other” national carrier. By accident, she left a wool coat behind with no contact information. Irving, however, stored the coat believing she would come back.One month later, we pull up at the store’s opening hour and sure enough, Irving recognized my wife and pulled her coat out from storage and had it draped over the chair where customers sit.It only gets better. It was a complicated transfer involving our daughter who was out of state and technical issues with our old carrier that could have stressed out anyone else. Irving was incredibly competent, kind and attentive.He and I talked sports and our reasons for switching carriers, all the while processing our order without delay. As a result, we were out of the business office in record time so that we could attend to the myriad of other chores associated with moving.Thank you Verizon for hiring the best staff to support your superlative technology. We’re sold for life!

Al
Review №38

Cody was absolutely amazing! He had so much patience dealing with my crazy phone issues. We spent 5 hours together and he figured out the issue when no one else could. He is the best they come! Thank you Cody!

As
Review №39

Fast and efficient service from Cody. Definitely made my experience a positive one!

Ka
Review №40

They were very busy, still found time to take care of my needs

Do
Review №41

Irving did a fantastic job taking care of me. I purchased my new Google Pixel 3 phone and he informed me everything I needed to know about it as well as sent me on my way with no hassles. He has excellent public relation skills and he was very professional in his communication.

Ti
Review №42

This Verizon store and the staff are very easy to work with and provide great service. My experience was flawless!

Da
Review №43

Cody was super helpful and knowledgeable. He made the process easy and painless.

Si
Review №44

Dakotta was very helpful and she was very nice to me

Ph
Review №45

Cody knows what he’s doing. Best of all. Nobody was in the store before me !!

As
Review №46

Cody answered all my questions, no matter how trivial or repetitive they were. He was very polite and friendly. After having a bad experience at another store that isnt connected to this store Cody made me feel better and helped resolved my problems.

Je
Review №47

Firstly, I have to say that the system for ordering a phone for in store pick up has a lot of issues. There were a lot of hoops to jump through that should have been easier to solve.That being said, Cody was an excellent representative and handled the task well. It was his effort that made the experience a positive one, and less painful than I had expected.

Je
Review №48

Cody was extremely helpful!! After weeks of dealing with switching over from a very very difficult provider, he made the process very easy and fast! Thank you so much!

Gr
Review №49

She was awesome great customer service.

Ca
Review №50

My experience at CellOnly in Jackson was very satisfying. I got the help I needed in setting up my new account with no trouble. All my questions were answered. I have a galaxy S10 Lite which is new and other carriers do not sanction it. Thanks Verizon.

Le
Review №51

Irving was grace under pressure. He was the only one working and people were waiting to be helped yet he managed to be calm throughout and with a smile. Spent about 20 min with me and my phone, wish I couldve given him a hug.

An
Review №52

Very helpful, excellent job

To
Review №53

Quick, friendly service! Exactly what youd expect from the greater Jackson Hole area. Thanks!

Is
Review №54

Irving is a very nice guy.He knows best about all the phones available.He deserves a raise, this is where I bought my last two phones and Irving is always awesome about getting things done.

Sh
Review №55

I use Verizon stores (corporate and franchsie) all over the world. This Verizon store is exceptional, but, Cody in particular is beyond helpful. I have a large corporate account and Cody on several occasions has had to unravel and solve a myriad of issues. He has done so efficiently and successfully. I highly recommend this store.

Da
Review №56

Marlon was very helpful! PATIENT! and so knowledgeable about the process that it was an easy, quick and painless experience.... never have things gone so easily in the past when buying and setting up a new phone. Thank you Marlon!!!

an
Review №57

Cody was really helpful and knowledgeable. I would go back there in a heartbeat if I needed any further assistance. He was great!

Na
Review №58

Irving was amazing! He was alone in the store with multiple customers and was cheerful, knowledgeable and kind! Excellent customer service was provided by him to all of us that day!

Sa
Review №59

I had a great experience. Cody was quick to greet me and help answer any and all of my questions. He was patient and knowledgeable. Great service, thank you!

Bi
Review №60

Irving quickly helped me meet my goals of getting a new phone set up that day after I broke mine, which allowed me to keep my business running without interruption. Very knowledgeable and I really appreciated his service. Thumbs up

ma
Review №61

Irving killed it, so did Cody! A store of intelligent and social people!

Me
Review №62

Code was very helpful and knowledgeable of both topics or things I went in for. He made sure that I had the right atachments for my SIM card. Then he also made sure that everything had gone in, transfered and was connected and working before I left the store. Thank you Cody.

Pa
Review №63

I had some troubles with my old phone and Cody helped guide me through it. Great worker, great service. My new phone is awesome

Co
Review №64

Cody was pleasant and helpful as always . Excellent person for the job!

ta
Review №65

Irving was an excellent representative, with fantastic customer service. He was very friendly and did an amazing job! Very helpful and knowledgeable.

Ba
Review №66

Polite excellent service. Answered all my questions sounding knowledgable and pleasant.

No
Review №67

Aaron very smart and nice. An expert. We had a great visit. Glad he was there.

Al
Review №68

Excellent, knowledgeable and friendly.

Ma
Review №69

Irving was absolutely amazing, very efficient and helpful with complex transactions - phone fee to another account, upgrade phone, purchase new accessories and protection.Wonderful.

so
Review №70

Excellent service even when the store was busy! Very kind and thorough in explaining any questions you have.

D
Review №71

Our go to Verizon location here in Jackson, Wyoming. The quality assistance given everytime, keeps us coming back to this location. Irving is always so helpful to us two Seniors. Manual and Cody are just as friendly and helpful. Very short waiting and turn around time at this Verizon location. Located between the car rental and Al Abuelito restaurant.

Da
Review №72

Great service. Would recommend to anyone.

Se
Review №73

Literally the most painless process I have ever gone through in getting a new phone. Irving is the GOAT!!!

Al
Review №74

Didnt have what I needed but helped me with a quick repair. Great service.

Ch
Review №75

Cody was great and really helpful!!

Ta
Review №76

Had an emergency cell phone loss while traveling!!! I was FAR away from home. Stopped into local phone store and met Marlon!! He was amazing!! He was clear about my choices and helped me make the hard decisions. I would definitely come here for help again if I werent so far away. It really was refreshing to find someone so helpful so far away from home. Thanks Marlon!

Je
Review №77

Rayne is THE BEST!!!!

Ji
Review №78

Great service and attention to detail

De
Review №79

Quick, efficient and friendly. Great experience.

Ja
Review №80

Great service... had me taken care of within an hour and all set up.

De
Review №81

Very professional service!

Em
Review №82

Fast and easy

Tr
Review №83

Very helpful, fast, friendly service!

Sh
Review №84

Customer service was excellent and helped me in a timely manner. Thank you for your help

Ri
Review №85

I went into Cellonly to buy a new phone and i was treated very well and the staff was very helpful i would recommend Cellonly to anyone

ka
Review №86

Verizon in Jackson, WY has always been responsive to my questions and good on their service

Dr
Review №87

Ordered my phone replacement through Asurion. Come down today at 3:30. No ones there. Closes at 4. I go over to the other Verizon in town . Says it happens often. If you want real service go to the Verizon in the hillside shopping center.

ji
Review №88

I came in to the Verizon store after falling into a frozen river while hunting. My phone got ruined. I was still in wet clothes when I arrived. I went in to get a new phone because I was overdue to check in with my wife. They were great and had me out in less than an hour with a new phone.

Gr
Review №89

Irving was professional and very helpful

Be
Review №90

Was easy, fast and right to the point! Thanks for a stress-free experience

Sa
Review №91

Irving was helpful, efficient and well educated on cell coverage and plans! Thanks again for your Help!!

Ke
Review №92

Really helpful

Ka
Review №93

I had a great experience here. The staff was friendly and knowledgeable and they didn’t try and sell me products that I wasn’t interested in.

An
Review №94

Irving is the best Verizon employee I have ever worked with. He’s friendly and helpful, going above and beyond. I highly recommend!

Ch
Review №95

Customer service rep was excellent. Polite, efficient, helpful

Ti
Review №96

Excellent service. So grateful for my new clean screen cover, perfectly applied

Ma
Review №97

The folks at Wyoming Wireless in Jackson are knowledgeable, patient and generous with both their expertise and time. I was a prepaid, flip phone hold out who came in several times to get help with my phone. They always took as much time as needed to sort out my problems. I finally came in to make a purchase and switch to a Smart Phone. Jenna and Rikki explained all my options and answered my hundreds of questions. They really bent over backwards to make certain I understood everything and got what I needed.One item they did not have in Stock. They ordered it and I had it in a few days . Best of all is the smiles they add to their expertise. If you want knowledgeable, quality and friendly service go see Riki and Jenna at Wyoming Wireless!

Ni
Review №98

The guy that was working there was extremely honest didnt trying to oversell and said the truth

Di
Review №99

Irving is the best, speech less 😉😉

Za
Review №100

Marlon was awesome!! Great customer service and super helpful! I’ll be back with more phones.

Information
9 Photos
100 Comments
4.8 Rating
  • Address:365 W Broadway, Jackson, WY 83001, United States
  • Site:https://locations.cell-only.com/wy/jackson/365-w-broadway.html?y_source=1_MTE2Njc2NzgtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
  • Phone:+1 307-690-0515
Categories
  • Cell phone store
  • Electronics store
Working hours
  • Monday:Closed
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:10AM–6PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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