I cannot say enough good things about Shults! Coming from a very stressful experience where my car was totaled, dealing with their team was a dream. They were extremely helpful, and answered all of my many questions. Thanks again to Bev, Joel and Austin for making this such an easy process!

Excellent service and mechanic on my Cross Trek. Would recommend to anyone who owns a Sabaru.

Great company and very knowledgeable!

Great experience today! Visited for the first time for a recall on my Subaru. Was stuck there for three hours with two small children. They have bottled water, bananas, apples, other snacks, crayons and paper and toys. Lots of things available to keep kiddos preoccupied. Everyone was friendly and very helpful.

Good people. Very pleasant to deal with.

Recently purchased 4th vehicle from Shults, and every time it has been a very smooth, stress free process. This time worked with Joel, Bev, Darren and Karen(?). In this and every other instance, everything the dealership said they would do they did, there were no surprises. Service has also been good, easy scheduling, always ready when promised, no issues with the work done. Regarding vehicle price, looked at other remote (Erie, Buffalo...) dealerships and the Shults price was the same or better. Overall this is a great dealership.

Very friendly and will to help with any questions you have. I am very happy with my new vehicle

Everyone at the dealership was pleasant and attentive. There was no pressure to buy. They are fair in their pricing and very knowledgeable about their products. And I usually prefer a colonoscopy prep to a car-buying trip because of many bad experiences at other dealerships.

Trevor is a great salesman! Glad to have met him.

I had to make an emergency visit to Shults Subaru for the untimely loss of my last vehicle. The staff was considerate and thorough while getting through the steps of putting me in a new vehicle. Though the process was not a short one, I cannot say enough good things about how I was treated, the information I was given, and most of all the assurance that I was making the proper decision regarding my own personal circumstances. Bev, Joel, and Hunter specifically made this visit an amazing experience. If you are in the market for a vehicle, I highly recommend visiting Shults Subaru.

I love my new 2020 Subaru Forester! Still learning how to use all the features. Joel my customer salesman was so helpful every step of the way from the time I came to the lot. I had done my homework and knew what my trade in value was worth on the two vehicles I had to trade. They gave me a great deal and with 0% interest for 63 months. This is my 3rd Subaru. Purchased a total of 8 vehicles from Shults over the years and have been happy with sales, finance, and service every time.

I was disappointed because I was told they had several foresters available, base and premium. I drove one premium, not my color nor my price. The base model Ive read on their website and others is just over $24,000 and he said 27,000. Kelly book for my vehicle 2020 truck is around 24,000 and I bought a few add on parts about 1,600. He said kelly book says 22,000. When I was married we bought from Jamestown subaru, however our salesman has retired. I trusted him, this man, name I wont mention was not at all honest with me. And all I can say is make sure you know your prices especially when you are a woman 👎

Always a positive experience at Shults Subaru. Quick and easy with no unexpected costs.

I purchased a new Forester Sport right around the time of everything shutting down. The dealer assisted me in making this deal work and stay within the guidelines in place. They offered me a fair deal on a trade and the cost of the new vehicle. It was probably the most painless experience I’ve had buying a car. The salesman, sales manager and finance specialist all were easy to work with and made this experience pleasant. The car itself is great with the limited time I’ve had to drive it. The new generation Forester is much better than the previous ones I’ve owned.

Very good. Got a 2015 Subaru Forester there. Traded in my 2003 Subaru Baja. Thanks Shults!!

Larry was very friendly and made our purchase very easy. He took his time showing us and telling us about the Subaru we purchased. Did not feel pressured and felt he was fair to deal with. We are happy with the car and the whole experience. Love our Subaru Impreza.

In October, I put a $500 deposit down on a Green Forester that was being transported to Shults Subaru. The agreement was they would hold it with my deposit for a month. I was excited for it. However, after the car had come in, they knowingly sold the car I had a deposit on to another customer. It wasn’t a mix up or an accident, I was told they sold my car after the fact (still less than a month from when I put my deposit down, violating the agreement). They had actually led me on via text, asking when I was going to be in to pick up my car, AFTER they had already sold it.They did offer to transport a comparable car from another dealership, which was nice, but the second car would have taken a few weeks to a month for transport and I needed a new car before then. I did speak to the sales manager to ask they refund my $500, which they did issue within a week or so, but it was clear they didn’t regret their decision. It was very unfortunate because my parents had just bought a car with Joel, and I really enjoyed working with him before this happened. Nevertheless, I can’t recommend anyone buy a car from them. On the bright side, I ended up buying the same exact car in Buffalo (Northtown Subaru) for $5.5k less than what I was going to be paying at Shults, so if my experience isn’t a deterrent for you to buy from them, maybe saving thousands of dollars will be!

Easy in and out. Got everything done I asked.

An hour and a half for oil and filter(s) change and switch out summer tires for winter ones...seemed like a long wait.

Great dealership always very helpful.

Great service

I would 100% recommend this dealer. Joel was very helpful and very patient with me. Process was very easy even though I worked late hours and he had to stay late but didn’t mind. Ask for him if u stop in there.

Matt, Bev, and Austin were wonderful to work with. I can’t recommend them enough. Amazing experience.

The wife wanted a Forester and Shults Subaru made it happen. Tara was the best salesperson we ever dealt with at a dealership, everyone else was very friendly too. The day we picked up our Forester they had an ASPCA dog adoption event going on which was cool. Thanks for a great car buying experience!

Very pleasant experience, if buying a car can be one. Everyone was very easy to work with and i felt that I was given a very fair deal.

SOLID BUILT VEHICLE IT GOES WHERE YOU WANT IT TO GO.IT DOESNT TAKE MUCH POWER TO GO WHERE YOU WANT IT TO BE.I PRETTY MUCH VERY HAPPY WITH IT.I MISS THE PUSH BUTTON IGNITION AND REMOTE STARTER.OTHER THEN THAT IAM PLEASED. DENNIS EDDY

Very pleasant experience buying a new vehicle. Staff is very pleasant and friendly. They helped us every step of the way.

Great place to buy from,sales guys were fantastic.Highly recommend if your looking for a great deal.

We worked with Tara while looking for a new Forester and she was the best salesperson I ever dealt with while car shopping. She was always available for questions and made the experience easier than it has ever been for me. Thanks to her we bought a new vehicle and love it.

Subaru has always been great. Our dealership is amazing and have always been helpful. Love Subaru.

Knowledgeable, helpful, friendly people.

We just purchased our FIFTH Subaru from the Shults dealership in Jamestown. They went above and beyond to make the experience exceptional from providing boxes so that we could remove all our items from our trade-in to helping us load them into our new car! Who does that know this day and age? Special kudos to Joel who really worked hard on our behalf as customers, Bev who provided any & all additional information relating to the car, certain available options& its purchase, and Austin who walked us through the seemingly endless pile of paperwork with ease & thorough explanations.No question was too trivial to be answered politely and completely.This was hubbys turn this time but when mine comes, we will return to Shults Jamestown.I recommend them 100%!Anne/Steve Slavin

Have had two wonderful experience buying cars at this dealer. Would highly recommended them. Thanks again for a wonderful experience.I just made my third purchase from this dealer and this one was just as wonderful as the other two.Was sorry the person I dealt with before retired. But this sales representative was just as good .

Have had passenger warning light come on for no reason. First told that it was my cell phone on the seat (even though at times a loaf of bread will set it off). Now airbag warning light stays on for days. Told to set an appointment and bring it in . Of course light not on five days later. Was Will be old hopefully it wont go on again. What kind of BS is that? I willnever buy foreign car again if this is the support I receive.

The staff always greets friendly.

They have always been professional friendly and attentive to our needs.Good communication on progress and completion as well. We have experienced in the past from other shops where clean up from the work was not performed. They have always cleaned up afterwards.

Great place to buy with great helpful people

We are leasing a 2019 Subaru Forester. As we wanted several options that none of the cars Shults in stock had, they had to go to other dealerships to find our car. It took a little time, but when they found it, it was perfect.

Great job and very helpful.

Frank Baluch and the the entire team at Shults Nissan Subaru made the purchasing process easy, efficient and seamless. I love my 2016 Subaru Legacy. Consider Shults for your next vehicle, you wont be disappointed! Five stars for certain. #frankbaluch

Loved dealing with Larry Bower at Shultz Subaru. Patient and knowledgeableLove my Outback Touring Edition

Had my parents come here as they treated me well when I was shopping Nissan. The manager at the time was so kind and let me test drive an Altima. The manager now wanted my 60+ year old parents to commit to the sale before knowing the bottom line?! As a business owner, and former marketing/design sales manager, you have it backwards. You have to commit to the customer. Im not one to make a scene, so I told them to pleasantly leave and find somewhere else that will appreciate their business. Its a shame, years ago they treated me so well even when I told them I wasnt able to buy a vehicle at the time and was just doing preliminary research. My parents are now very very happy with their Jeep Renegade. PS: When my mother called to tell (the poor salesperson that lost a sale due to management) them she went with a Jeep Renegade, the salesperson cockily replied of course you did... If youre down to deal with underhanded business and the utmost disrespect, please by all means buy your vehicle here.

Shults Subaru did an amazing job with my vehicle. I highly recommend them!

Very poor service will never go to this dealership again

Excellent professional trained staff that communicate well and give you confidence in making the decision to have them service our Subaru Outback!

The service department is kind, patient, and always goes above and beyond. Great service!

Friendly staff great experience

In for a simple oil change, but they still treat me like a “big deal.”

We had a problem and it was cared for the same day we drove into their garage. Recommend their service to anyone looking for fast, friendly and competent service.

Had a remote start installed, works great, excellent shuttle service

Shults continues to offer great service.

Great experience!

Great customer service & overall pleasant experience.

We live in Erie, travel to Shults Subaru on Flavanna Avenue because we like the service. Purchased our vehicle here

If I could give any shults auto group location any lower rating I would

They took good care of me!

Rude over priced and when they got me new tires they didnt tighten the lugnuts and damaged my car ... Refused to fix .... All dealership in Jamestown r shultz warning all scammers...

Always courteous and helpful

Great and knowledgeable staff

Good service department

Demoed 2017 Nissan Rogue, with Sales Representative Jordan Nicholson!!

Great