This location is pretty good. The staff is friendly and polite. They worked quickly to take care of everything so we could go about our day.

Josh was great! I came in on a Friday and he set me up with an appointment for Saturday. He helped walk me through the options for phones and phone plans. And he even helped me to get my new phone up and running.Transferring from T-Mobile I was worried it would be a difficult process. Josh couldn’t have made it any easier!

Ben was awesome. Knows his Verizon!!

Scheduled an appointment for my mother to pick up her new Iphone and get help transferring content from her android. The appointment was scheduled for Friday 8/21 from 2-2:30. When she arrived, she was handed her new phone and told that since that were not allowed to touch the phone all they could do was give her a sheet with directions on it. The employee, Adam, seemed to be uninterested in helping my mother. I realize employees cant touch the phones but it seems from other reviews and from talking to other friends in Jamestown, Adam could have offered to help my mom navigate and transfer the content without touching her phone. I would have shipped the phone to her house if I knew that was the level of service she would receive. What is the point of scheduling an appointment, making the appointment specifically to help transfer content and then being told no help is available figure it out yourself.I have tried to call the store and all calls get routed to the call center. I need someone to call me to discuss this poor customer service. The assistant manager, William Loveless, was given my number today so hopefully he calls me back. This level of customer service is unacceptable. Sounds like people yesterday didnt want to do their job and couldnt take the time to help my mother with a simple request. Using an excuse to deny customer service is unacceptable, especially when other reviews and others have said employees have been willing to help without touching the phone.

Worst service ever. John the manager is ok. Verizon will tell you that your service is canceled but will continue to bill you. Be careful! These guys are really shady.Edit: I sent an e-mail several weeks ago and have not been contacted. Oh well. I guess your response was just to make it look like someone in the company cared. I would take away the last star now if i could. Worst customer service ever!

Wonderful experience at this location!! Adam was superb in every part of our customer service experience! This location always exceeds and meets our needs!! Thank you!!

Prices kept going up. Tried to lower it sent my bf home with a $500 phone. Nope. Switched & done!

Had to make an appointment to visit Verizon. The employees were very friendly and willing to help with any problem I had. Considering the times we are in and places like Verizon being short staffed, I was very impressed with the way I was treated.

I love the service and the phone payment options. Just wish they would be more up front and honest about the plan costs. I was a bit dissapointed when I got my bill and it was more than double what I was told it would be when I added a line. And the one time service fee EVERY TIME you add a line is a bit excessive. Also if your credit is being ran you are locking yourself into a 2year plan. I was told the whole time I was setting it up that it was a prepaid plan and that was not the case.

It went smoothly for a peculiar event. My wifes phone has not had a working speaker for over a week. We got there and it was fine. To calm my wife the tech ordered a new phone to eliminate an intermittent issue on her phone. Your team came through once again.

I dont hate this place!! I love Verizon in Jamestown N.Y., they know there stuff. Deals are good, people are great

Not enough people and every time Im in there the wait time and the time it takes to put everything through IA ridiculous. Unfortunately they are all thats here where we live so no competition... There needs to be more here.

Amazing, High Quality, Fast and Very KNOWLEDGEABLE CUSTOMER SERVICE!! Unlike any other local Verizon store near by. The TEAM here is genuinely there for you, unlike others that make you feel like all they are there to do is push a deal without giving the customer all the info or fine print then end up walking out thinking got a good deal when actually stuck in some contract without realizing you cant change for 2 years later. Service at this Store is top notch high Quality!!

Shout out to Ellen! I appreciate her very much. She went above and beyond for me. She was very courteous, polite and juggled multiple customers gracefully. The other girl that was in there needs to get off her phone and attend to customers. I found her excessive yawning to be rude.

Went to get a new phone. Wow just received the bill. They upgraded everything even though I told them I was already paying to much. First bill $450.00.

Very slow, 3 associates 1 on the phone 20 min helping one customer. One helping sign up a new customer with a new account 10 people others waiting to be helped. one guy putting new display together after. A few min he did go help.

Busy and the staff was prompt and friendly

Couldnt get in to solve problem

Store personnel know their phones and even older models.Expect a lengthy wait for attention, as people are taken in the order they arrive but you can make an appointment. Felt we were rushed on learning how to use wifes new phone and came home to trial and error and frustration..

It wasnt open for business due to covid19 restrictions.

Service is pretty good, been with Verizon Wireless since 2003, however the experience hasnt always been pleasant, they manage to make right and see fit on the end cap of any issues that arrise.Im not a service hopper, keeping the same number, service provider and account in excellent standings the only option here.When in issues comes up, I kindly remind them of my longevity and paid in full balances on a monthly basis, years on end!Ive noticed a decline in quality of products/accessories and thats concerning at best given the cost of these items.I would recommend Verizon, but have it be known if you fail behind on youre account, you lose any leverage if wrongs done and/or an issue comes to surface.

Not the most up to date store which causes long lines at time but they try. Like any store they try to upsell you but most of them get it when you tell them thats not going to happen. When getting a new phone if you use measured data on your account have them do the data transfer in store so its on the free wifi. If you do it at home it kicks you off the wifi and uses all your data.

Great experience at this Verizon. This is quite the statement as I dread going into a Verizon store typically. The representative was very knowledgable and helpful.

They have knowledgeable great employees. Ive never walked out upset and dissatisfied. Ive always been treated with respect

Very disappointed in Verizon service. Staff is great in getting you hooked up but Verizon is constantly dropping your service. Right now you cant even call the office as it does not have phone service. I am editing my review. The problem with my smartphone is that Verizon is a CDMA carrier and my phone uses a GSM carrier. I spent 1 hour and a half with Verizon technical support online and even they could not figure out why they kept dropping me. It was because they did not support my phone at all. I do think Verizon - not just the local store - should know which phones it support and which it does not. That said, ALL employees have been very helpful but it was an amazon review that clued me into which carriers support which phones and which do not.

Poorly trained uninformed.

Manger Will was awesome, getting the help my aunt needed that she wasent getting in her home town store and settling an issue with her phone and contract.

Not so knowledgeable or they just tell stories. Have spent alot at Verizon and wish there was a better run store

Quick to make sure you have been seen answers questions you may have

My mom purchased a new iPhone and went into the store have someone help her set it up. The guy took two seconds to look at it and told her it was a locked phone and couldnt help her. Frustrated and upset, she called me to help walk her through the process. The guy didnt even attempt to take out her old sim and put it in her new phone. Something that would of taken him MAYBE 3 minutes and he wouldnt give her the time of day. What a joke!

Well staffed. Been there twice. They all know their stuff and handle heavy traffic well.

Everyone seems to want a new phone right now, and the deals are enticing. There are a lot of people in the stores seeking out these deals, so be prepared to wait your turn. Make sure you check in at Verizon as soon as you enter the store because its first come, first served. The deals on the Samsung 10s are great, as are the iPhone ten. Google phones seemed to spark interest as well. The wearables also have deals. The sales associates we dealt with were very knowledgeable and ours was also very patient with all the questions we had. We left as happy owners of 2 new Samsung 10s.

We always get great service

Very helpful and willing to take the time to explain and answer any of your questions

Adam waited on me and did a great job. Thanks Adam!!

They are very helpful, and respect everyone that goes there. Always help with any problems. I would not go any other place.

Quick and good service but high prices on add ons

Very helpful and friendly folks

Great service!

Josh did a great job with upgrading my plan

Maybe the best network, but far from the best value or service.

Ok good service

Very helpful employees.

Was helpful.

Slow service. Ive had better customer service there in the past.

Quick efficient help leading to a replacement phone delivered the next day.

Helped get phone set up.

Great staff and extremely helpful and quick service

Theres no one better than the staff of my Verizon location! Adam, Josh and the rest of the employees are always on the top of their game.

Service is a 50/50 chance at best. Over priced products and services. Mobile service frequently drops.

I walked in and wasnt even noticed for like twenty minutes. Customer service was terrible and they were sarcastic. They were busy, but could have at least apologized for not waiting on us for so long. When we finally did get waited on, the guy was very rude. I feel like switching companies for this.

Good fast service and very helpful.

Polite understanding and very helpful

Fast. Well staffed. Knowledgeable.

Ok, got the help I wanted.

They allow see to put phones in a vets me with out permission

The company is corrupt. People were okay.

Not overly friendly

Very helpful - usually have to wait: must of went at the right time got right in

We just left. Tons of people waiting and few workers. We couldnt even get checked in to get in line.

Awesome all around

Had excellent help from Adam

I need a new iPhone

You can do post paid

Great costomer service

Great place and service

They sell phones, tablets, and accessories. They do not offer repair or insurance replacement; that needs done online or by a customer service number.

Ellyn was an amazing help!!!

Received phone update but no real answers

Again store lite up people so they werent very helpful so I wont go there again

Great service

Adam spent allot of time with us an answered all our questions.

Theres always someone there to help you.

They always answer my questions and fix my phone.

Small store with friendly staff

Very busy - too much waiting

Wish I could put a 0. I have repeatedly asked for my email to be taken off of someones account and I keep getting told cant do it. Why not? I didnt ask for the account info I just wanted my email off their account.

Amazing service

Frustrating sign in kiosk

Always nice people

Very helpful

Good service

Jamestown new York

Shopping

Expensive

You

But

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