Had mower picked up for service. They were professional and quicker than expected. Couldn’t be happier

Customer service is a large part of the 1 star rating. We had our mower picked up for a maintenance room up and to have it looked over. It came back cleaned up and nice looking. However when we went to start it up and drop the blade it would shut off. It had done this last year and we had forgotten about it, hence why it was never mentioned. We figured since they were looking it over they would check everything out. They also put brand new blades on, but after our first mow of the season with the new blades they were not cutting like the old ones.In response to the companies response to my husband. I had a phone call with you guys Tuesday discussing our issues. Not once did anyone ever mentioned making things right and looking it over. You then called my husband the next day on his way in to work. Which is why he told you to call me. I did not have my phone when the call came through and no voicemail was left so I didn’t look up who had called. So the issue isn’t me not answering..a voicemail could have been left to call you back and get things straightened out.

Friendly staff and good service. I bought my mower and snow blower from them. They sell quality products at fair prices.

The staff was knowledgeable and helpful. Certified Stihl dealer with a nice selection.

Brought my 30 inch time master in and had them replace the governer on it and now the electric start fails to work ... bought a brand new titan from them and am having electrical issues now ... I am a husband/wife small business and my wife is unable to move the mower with the hydros being free .. they want to charge me 75 dollars to go get my mower and have no avalible mower for use as a back up as this zero turn is our only large mower we have and we cut fields a lot ... i really want to give them 5 stars because they do have good customer quality’s and great products but the lac of business help and lack of call backs makes it tht much easier to leave 1 star

Don’t waste your time/money bringing in any yard equip for repair TO THIS ESTABLISHMENT. Took in an edger, charged $45.00 just to look at it and while they worked on it proceeded to break the pull cord. Instead of fixing the pull cord, WHICH THEY BROKE! They tell me “yea can’t fix it “and don’t even fix the cord they broke! GO ELSEWHERE.

DO NOT BRING ANY LAWN EQUIPMENT TO THIS PLACE. We brought our Toro Zero Turn rider to this place and spent $375.00 for a tune up. We purchased brand new blades for the lawnmower and we cannot even tell where the grass has been cut. My wife called and they essentially just said “oh well.” Take your equipment elsewhere and save yourself time and money.

Nice place but they are expensive and you can find parts much cheaper else where

People here know what theyre talking about. Great service for repairs, parts, or buying new equipment. Cant go wrong with these folks!

I walked in with doubts. Im missing a carburetor spring to a small engine. I had a feeling that without the machine, or very specific model numbers etc I would get exactly what I got. Absolutely nothing, not even a lets see. No attempt, no nothing. Just didnt even want to try. I even said that for the price of a spring Ill take a chance. I have the screen with me and he just didnt want to be bothered I guess. Ill spend my money elsewhere. Over priced place anyways.

Highly recommend this place. I brought my mower in thinking Id have to pay for an expensive repair. They showed me that it was a relatively easy fix, sold me the parts I needed and carefully explained how to fix it at home. I saved a lot of money.

Bought a snowblower and a zero turn mower from them in the last few months. Also had a mower repaired. Received great service, and everyone was very helpful. Thank you!

Not open during the hours listen online or on their front door. Got there at 5:10, says they close at 5:30 today. At least the Holland store has their covid hours on the front door. If your hours are different than normal, you should probably post it somewhere...

Dont believe the good ratings, even if theyre true. The head of this shop is dead-set to cause distress for customers, infact fought tooth-&-nail to not get my machine warrantied and its brand new. WAR! Admitting not being related to the owner, must have some other hook into the boss to be running this place & doing such a horrible job especially in my innocent machines case. Just go to a cool place like Walters equipment or anywhere but local hardware stores.

I always purchase repair parts from Westenbroek. They have never failed to have what I needed in stock. Janet is completely professional and knowledgeable. She ships parts the same day and I usually receive them in 24 hours. For me it is much easier than to find a hour to drive there and pick them up or order them from my neighborhood dealers and wait a week. I give them a AAA+ and will continue to make my first call to Westenbroeks

Talk to Scott.

Great service. Knowledgeable.

Was interested in a new mower. They compared each model, allowed me to test drive in their driveway, then dropped of demo next day to cut my own grass. I have never had the good of customer service in my life!

Ordered a part for my snow thrower & it was in the next day. Always had good service there.

So done with this place. The lady working the counter should be working the repair bench in the back,back room, Not the front costumer counter. My two year old leaf blower needed repair, 125.00 or if we they dont fix it 40.00 for looking at it, but if you buy a new one we will wave the 40.00 for looking at it. New 159.00, so I will just buy a new one. Sorry we dont wave the 40.00 look at it fee any longer, we did that last year.[I dont recall saying that] [like I made it up] I like to do business with family owned business,I think you pay a little more but generally get treated right and they appreciate your businesses. Back to Lowes.

Im not a landscape professional, just needed some service on my toro snowblower. I went in for service here at Westbrook. It was kind of uncomfortable. I didnt feel welcome. I imagine its different for landscapers who are in there regularly. The service on the machine seems fine. Price was decent. But Ill probably try somewhere else next time.

We had our tractor brought in and were told it would be 1 to 1 1/2 weeks for repair on a mower deck belt, fix a tire and check blades. After two weeks we had not heard anything and called. We were told they were waiting for the belt. After another week we called again and were told the belt/blades were on back order. At that time, my Husband told them we did not ask for new blades only the belt. She said she would get back to us. The phone call back said yes they were waiting for the belt, it would arrive Thursday, be put on Friday and they would call us right away because we were on our fourth week of no tractor. On Tuesday, we still had not heard from them. We called Wednesday and they delivered within a couple of hours. The bill was twice what we expected and they replaced all of the blades which was $50. When I questioned the driver, he did not know anything. After he left, I was working outside and did not get a chance to move the tractor out of the driveway until later in the afternoon. When I tried to move the tractor it would not start!!! I immediately called them and the guy told me they did not do anything that would effect the motor. He told me some wires to check and suggested I get a battery charger. I questioned him about replacing the blades and asked why that was done without even a phone call and he commented that for a $20 difference between sharpening and replacing the blades he did not think it was worth a phone call! He offered nothing else to help me with now a dead tractor that was sitting at their place for the last four weeks. It was the worst customer service I have ever experienced and now I am fixing things on my own and finding friends to help when they easily could have offered to help take care of it. I do not recommend this business which is a shame because they are local and I like to support local business.

I had an issue with our Toro mower I bought when we lived in Ohio and they were very helpful and patient. When I need a new machine, I know where I am going. Thank you so much.

Actually I was underwhelmed, this may be a place for commercial lawn mowers, I really dont know commercial lawn mowing industry. They had a lot of larger snow blowers which are no longer in demand its not really a consumer oriented sales.

The lady at the counter was unfriendly and not real helpful. Needed a float bowl gasket, and they had drawers full of them but they were not interested in going through them to find a match. Wanted to order a carb rebuild kit instead. Guys at Alpine Rent All were happy to thumb through a pile of gaskets to find one that worked. Will not do business again.

Great service! Amazing products! They go above and beyond!!

Great service. Did not try and oversell. Honest and upfront. Very reputable.

Took my snow blower into shop end of March was told it would take two to three weeks! I called in June and was told that they were busy with lawnmower’s ! Called again in October and they pulled my paperwork and I was told that they were going to put it on top of the pile! Well I got a call around the first of November and was told that it was ready when I got there it wasn’t done! Still leaking gas when It was primed! Not real happy with the service!!

Great customer service

I was in there twice this week speaking with Dave about a new snowblower. Both times he greeted me almost immediately after I walked in. He answered my questions and never came across as pushy in any way. I haven’t made up my mind yet, but my experience has been nothing but positive. As a small business owner myself I can appreciate what it takes to stay in business for 60 yrs. They also have a much larger selection and the same prices as the box stores in the Ariens & Toro snowblower lines.

My many experiences were terrible. Every time I go into the place I actually see the workers try to ignore me. Every time I have needed work done, it has been half assed. I was told they would help me out with a LITTLE fix to then come back with a $300 bill. HELL NO, not happening. One of the repair men came out and said all it needed was a fuse, the wire needed to be plugged in and a bolt loosened. What so $100 for each small item fix? Yeah no. I have a growing lawn care business and they will never see business from me again. I wonder why last week I went and bought all brand new Husqvarna stuff at Forest Grove. Great guys there. I definitely recommend it for the extra drive and the ZERO TORO involvement. (Emoji of middle finger)

I called for a price on a set of mower blades for our riding mower and was quoted double the cost of other places I phoned. Why would they charge double?

Bought a brand new Ariens compact snow blower ST24LE, 8 months ago. used it two times in feb,noticed it had a surging problem, and figured I could bring it back later and have WESTENBROEK fix it since its under warranty for three years. Thats is why I wanted to buy it from a local dealer,vs saving $50 and having a internet company drop it off.Immediately was told that the carb only has a 30 day warranty and to call Ariens. No attempt by westenbroek to CALL FOR THE CUSTOMERS SAKE! Ariens rep hunted down the info and said no,its a three year warranty on the motor per manufacturer LCT. wont be buying anything again from this company and Ariens did a good job hooking me up with another dealer,and said to call if they have any problem fixing it. pretty sad,THIS dealer did not even care to call and verify the warranty.

Good crew of employees very helpful and informative

Love the opportunity to talk to sales very helpful

Over priced and really pushy just very short on knowledge

Great equipment and great service!