This is the best Sears up north! This store is huge with tons of inventory for the ladies. Apparels for the men. The only thing that kinda sucks is having to pay to park in the garage! That’s okay cause it’s Jersey City so that’s expected! They even have a Auto Center! How much longer will this place continue to stay open! Jersey City lost the Kmart but this Sears is above and beyond. You have two levels and the employees are friendly!

Great store a little more $ for things but there quality, last and worth the money because they last. Ive been coming to sears since I can remember. Sad is the day they close there doors forever on Black friday.

I contacted the Sears Jersey City to try to obtain a receipt for a microwave that I had purchased there and both the sales representative and the manger were extremely rude to me and the manager hung up on me. I tried to call back to explain and they hung up before I said anything twice. I don’t understand how Sears considers this acceptable behavior from their employees. They should not be employed with or representing Sears in any manner. Horrible service!

Great store always had quality clothing equipment tools Auto Parts auto service and sadly after over a hundred years in business Sears Roebuck and Company is closing

Worse company in all of these United States. Do not do any business with this company. If you have too, make sure whatever you’re buying is physically in the store for you to take with you. The workers are incompetent and their POS system and back office is outdated and will loose your entire orders; should you have to return or refund or have an item delivered. Buyer beware in the highest degree. I hope the company goes out of business forever.

Open for very nice clearance sale. In got some causal pants for $9.99 and rubeak jeans for 50% off - $15. Good great and looks great. Most clothing items were less than $15 and great clearance with less than $5 on XL and plus size clothes. No trial rooms so be sure what size u need. Will be visiting the site again soon..

Seems like the store didn’t have as much as it use to in it. They were closing out Lands End. The employees were friendly. And they were helpful as well. Seems like the clothes aren’t as cute and stylish as they used to be.

So happy to find a Sears in this Mall. Most Sears are closed around me. Just not much of a selection left. Not like the old days of Sears I know of.

I was so sad when I saw the Store in this Mall by Jersey City. I am from Morris County and Sears was closed more than a year ago.Any way it was so empty and lonely store compared with years ago, not much merchandise and it was a sad feeling seeing this great store falling down in the market. It surprised me and I bought a pair of sucks just like the old times, good quality and cheap.

Not all product from all department present here in the store, disappointed to see no sunglasses available in Sears. Also the store timings are so wierd, it closes at 6PM seriously. Only thing I am glad to see the store is not so congested, all racks, tables are placed with ample distance. Thanks for that.

Only way in is from inside of the mall... Glad I parked in the north garage... No public restrooms leaky ceilings... Place is in pretty bad shape overall but they still have a good bit of merchandise left at least.

I was very happy that there was still a Sears store opened in Jersey City, only problem it hardly had any stock, very disappointed.

Wow great sales large selection of mens clothes!

My family and I stayed at the westin for a weekend getaway. We picked jersey city because of the mall, lots of places to eat and walk around to see the scenery. I was looking forward to checking out sears and getting some deals. Im assuming due to the pandemic I didnt see alot of workers on the floors. For the appliance section, there was not alot of items to choose from. There was lots of empty shelves. For the bedding section, there soiled and stained display mattresses. For the clothing department, I noticed lots of ceiling openings and you can tell there was water damage. In spite of it all, I was able to find a few outfits at discounted prices. There was only one register with 2 ladies working. Before I could settle on the line, the worker said, sorry we are only accepting cash payments because our systems are down and has been down for a month. I was very disappointed because I had took time to pick out stuff and to run around to find an ATM machine was not happening! The worker said I could leave the items with her at the register but out of the shadows a floor worker rudely came and said, The clothes do not belong there! I have to go back upstairs to put them back! So I kindly told her to have a nice day because clearly she was not!🤣🤣🤣 Hopefully, things will get better for Sears as time goes on but I took my spend power to Kohls!

Worst experience online shopping in probably a decade. Ordered an air conditioner that was described at 20 inches wide, they sent one that was 24 inches wide (and therefore didnt fit) and then refused to pick the item back up.

Lovely place to shop. The need more counter persons as there are many many shoppers.

Web site should indicate how to enter the store. Several street level doors were locked.For faster checkout have more cashiers. Great prices and selection. Looking forward to next week and future holiday sales.

Went to the store to look at refrigerators. We had to check a few things before we ordered one so the guy there told us to call and he can take care of things when we decided what could be done. Well, we have tried over and over and NO ONE there picks up a phone. We have left numerous messages and NO ONE has returned our call. Very disappointed in Sears. Gave it 2 stars because the man was friendly. Otherwise it would be one

Diehard battery in your car ensures the start of your engine.

Kind of a ghost town, and the clothes there are alright but not super interesting. Credit card payment wasnt working when I was there so couldnt even buy if I wanted to.

Sears looked very empty as if it was going out of business. There was not much to shop for once inside. Sears has ok prices.

I feel bad because most of sears are close

The ceiling needs to be fixed. Many of the boards of it are missing and most of them are moldy. There’s about 3 leaks from the ceiling around the store

Very unprofessional employees. Customer service at this location is unacceptable. Thats why they closing all their stores.

Brake my heart they are closing

I didnt like the woman dept. not that many items to purchase, the place was a mess had a leaking roof. Very disappointed.

Good place for year end appliance shopping, they got great deals usually

Dont have what I want.

Display shows 10 dollars but they took 17.99 and when asked for price diff. They simply reduced and not agreed to what they marketed. Rude response to customers.

Doesnt seem to be stocked very well.

Sorry to say the outlook of retail doesnt look good...there are hardly any workers, had to search for someone to ring me up at the other end of the store. You can get no one to help in assistance, no one.

Smelled moldy, broken and leaky ceilings. Only TWO employees in the whole store!!!

Very empty these days. No TVs or other consumer electronics. Hardly any customers as well. good prices on Levis denim jeans in the mens dept

Nice just not my taste in clothes

Not a good assortment you gone to find at this time. Price check not available making your choices crazy and confused.

Good prices and great quality than Walmart/Amazon or other competitors.Their rewards program always give you free cash and extra points

Exelent

Great prices and styles on children wear, mens and women wear.Jewery and watch department has a good collection with awesome deals.Mens party wear is cheaper than many competitors.Good in quality as well.Lack electronics.Home appliances,tools and outdoor patio departments has good deals well

Horrible customer service both in person and over the phone. I called multiple times to talk to a representative and never got through to any humans, then the call ended (occurred several times). Im only seeking their service for a friend, otherwise I would most definitely take my business and money somewhere else.

This store does not provided Customer Service and when you request a Supervisor they do not want to be bother instead the pass you on to a salesperson that can not answer any questions or resolved any complaints or problems. Instead your are left aggravated and annoyed.Now Im calling Customer Service to cancel a repair appointment after I cancelled and did not requested to reschedule I received a phone call from Sears confirming an appointment I have already cancel. To make matters even worse none of the Customer Service Agents are on the same paige you receive different contradicting information and mind you when calling CS you get a recording advising this call is being recorded and you call again a different CS agent request to read comments that supposedly the previous agent was to record on your file of course there is nothing recorded. I WAS A FAITHFUL AND STEADY CUSTOMER I PURCHASED EVERYTHING FROM SEARS....NO MORE.SEARS HAS BECOME FROM THE BEST COMPANY TO THE WORSE COMPANY IN CUSTOMER SERVICE.Ps I REQUESTED To Be TAKEN OFF THE MAILING LISTS AND THEY STILL SEND EMAILS dont purchase Protection agreement Sears will rep off and if I could rate you will be getting zero star

Great fast and easy service....

Its a wortst place to shop no one knows what goes in store maner pretend they are busy hopefully they close soon so dont waste peoples time

A few things that sears can make to cover its loss and attract customers..I think mangers dont go to stores in person. even though sears filled bankruptcy, store can still sell and earn customers. I recognize that, store is quite and calm, it doesnt make you feel that you shop. play good music. second price check machine didnt work at all. which caused that many customers leave the goods even though it is cheap, this is leading to the next issue which is, the price tag is not the actual price. it is usually higher. so consumer chooses a good, she/ he goes to check the price because the price on the tag is high, machine doesnt work, few cashier are working. which ends up that your customer leave the store....

Place is dirty ceiling panels are missing no one is ever available to help too many wrong things with this location

Sad that Sears will close, been a long time customer, especially for the Craftsman tools.

Sears customer service is the worst. i brought the floor model refrigerator and i was suppose to get delievered in two days. the third day i called sears customer service and the supervisor told me my order was cancel. i informed her i did not cancel any order and yall still got my money and didnt inform or call me to tell me my order was cancel. the supervisor told me i had to call the store and speak to a store manager. i called the store and no one answer the phone. so i went to the store and raised holy hell and i want my money back. SEARS ARE THE WORST. THEY NEED TO CLOSE DOWN

Great service great place!

A staple of the retail industry. Hope they remain successful for many years to come.

Average at best. Cared about the store as much as a bankrupt store did. I had more problems with their online stuff and with no delivery. Cost me more than it should for a ping pong table which they sold to me as the incorrect item. Different colorand different mm thickness. Ridiculous the extra cost to be able to transfer this for their incompetence.

I have been calling for 3 days straight to follow up on my wedding rings and if they are ready for pick up since it’s been over a month. I live over 30 minutes away and am trying to not waste my time and nobody picks up the phone. I have called every department and no one picks up the phone. The store isn’t even that busy this is so frustrating.

No salespeople on the floor to help. I needed a straight edge stud finders and their tool section was very empty and no one to help customers. Most of the store was empty of people. The only person I saw was a female employee with a nasty attitude.

When I was visiting last time there was no air conditioning and we had to leave due to the heat. I had a list of things to purchase but it was too uncomfortable. The store has a good shoe and clothing departments. There is also a very good optical department. I hope they fix the air conditioning. I would like to be able to shop there.

Brought in a ring for a repair we’ve have a warranty on in and have not gotten a call in over a month if it’s done. Called several times and it’s almost impossible to call and speak with anyone. I live 30 minutes from sears so it’s not like it’s right outside my back door you pay for parking etc it’s inconvenient to go in and see what’s going on with the ring. This is not acceptable to not have a replacement ring within this time for something that has a warranty.

Sorry a lot of Sears stores have closed. I like the lands end section but sadly they got rid of the petite section. Its in a nice mall. Easy to get to via path train if you live in Manhattan as I do. No Sears stores in Manhattan

Was late in the day but pretty empty

Go see David the assistant manager. I asked him how long and he said an hour, but I was out of there in less then 40 minutes. He was transparent in his feedback on the car and very polite. 5 stars all the way!

Good deals!!!

Just about empty?

Outstanding performance and professionalism by men at the auto center, Ive been going the for over 10 years. I get my car wheel alignment in record time. Robert you are the man!

Specifically went to this store to try on suits for my young two boys as they were on sale. When we finally choose the style and size we liked the cashier refused to honour the online price which was 40% off. I told her I could simply order it now on my phone and pick up the same suits and the discounted price. She refused to assist or help me and was more interested in selling me a Sears credit card. Awful service and not surprised the company is going down the pan if thats the customer service they provide!

I went to buy an over the range microwave. Over there only saw 1.7 Cu ft. I asked two store clerk if they have 1.6 Cu ft. Their answer was we dont sell microwave.

There are many mismatched shoes

It is not my favorite store but a lot of people like it. I had bad experiences when I had been there.

It barely has anything. Bit if you are looking for mattresses and some clothing its a nice place. Sears has good sales and nice.

Lots of good prices and rewards points

Hi, Experience overall was good with one exception, the cashier was waiting for someone to bring cash. She was just opening.

Not pricey at all. Stylish dresses. Only thing is that at this location the line is super looooooong! I dont if the system is super slow or something else happens. Staff members are nice though.

Very unpleasant experience. The place was being torn apart. The workers were no help. We asked for a bathroom for my daughter and the were all out of service supposedly. We got sent down to the tire service. Even then we had to wait for an escort. Horrible experience and horrible service.

The parking on the side is a trap, it does not have clear singe and apparently is only for the car services sears offers and not its actual customers. Our car not only got towed but we witnessed multiple other cars get towed its a total trap.

Their shoe dept is pretty good. It always feels like theyre on the verge of shutting down since parts of store appear empty. Theyve moved their registers 3X since Ive been coming here for shoes. I usually go after work so theres never much of a line. I also bought a $20 sheath dress from here which fit me so well and worked for the occasion.

WE ORDERED A BILLIARDS TABLE TWO WEEKS AGO .One its a 70$ service fee and we still havent gotten the right delivery. Two times weve been delivered just the legs of the pool table.What are we going to do with the legs of a pool table, without the TABLE it self?Not only have my parents contacted customer service more than three times, we also went to the store ourselves to make sure that our order came correct.If I can rate it 0 stars I would.Dont order from this Sears.

I am a sears customer for 30 years .Margerita was very rude when I tried to ask her a question.when I was complaining to one of the managers at the store, she interrupted me and continued to be rude. I did need to explain more to the manager since she saw everything .

Very upset i buy a fridge last week they said that i will get it this week they didnt come or even call to say that they are not coming i contact them and they said that they will send it next day iwas waiting then i contact again finally they said we will send it next week.i throw a lot of groceries on the garbage because i trust them

It was easy to park and it was not crowded

This woman (possibly named Gloria) & Peter were the absolute worst when it came to customer service. Let’s start with “Gloria”, Spanish speaking who I thought would have a better understanding in the service my grandma needed since I was having a difficult time explaining it. Peter informed her that my grandmother and I needed assistance, she pretended we were not standing there and had a completely different conversation with Peter while we waited. Then Peter brought it to her attention once more and she had the nerve to suck her teeth in, rolled her eyes as I’m watching her and then proceeds to “help”. Completely nasty attitude doesn’t offer any solutions and walks away to use her phone. She simply brushed off that we were there and had the “that’s not my problem” attitude.Peter now very heavy English accent was not understanding me as I asked questions he would not give me the answers according to the question. He had 0 knowledge on anything. When I asked to speak with the manager who I hoped would shed some light, Malika never showed up. She called back on the phone and whatever she said Peter translated it and it made no sense. No one offered ANY HELP. Complete waste of time. They were so unprofessional and I cannot believe they are even employed there!

The store seems to have good sales, but it may not be worth the hassle even going there given the laziness and rudeness of their employees. They might as well be on welfare; they’re just there to collect their money and could not care less about their work. RUDE RUDE RUDE. There is one cashier open in the whole store. Inattentive and trashy, low-class people there.Do everyone a favor, Sears, and close all of your stores.

Good location, but I couldnt find a single sign on the floor telling me which department I was in. Had to FIND an employee to ask for mens clothing. Good sales tho.

Its ok but its so quiet I dont know how some of the bigger stores in this mall stay open.

Waited 4 hours for an oil change. Left our number and went shopping in the mall. Waited for 3 hours and went back to check the progress. Were told that they didnt have the filter in stock. Waited an additional hour and finally got the vehicle. They could have called us once they knew the filter wasnt in. Oh well.

Very pleased with my experience at Sears Auto Center in Jersey City NJ...I originally came in with my 2015 Volkswagen GTI for a slow leaking tire. They evaluated my entire car and the tires and I was kindly and professionally greeted by the Manager David and he told me that my tires have cracking and should be replaced..David went above and beyond, contacted the tire manufacturer and was able to get me a warranty credit towards the purchase of 4 new tires. Extremely satisfied with my experience and becuase of Davids efforts Im a Sears customer for life.

Totally horrible experience in the tools department and this was not the first time. I visited the store today and as I waited for my wife I decided to browse the tools. Ultimately I ended up picking up a few items that were on sale. 1 particular item at the register came up full price despite having the exact same description as on the sale tag. The salesperson tried to bs me saying that price was for another item, and I assure you that I know the difference between a level and a square. After asking for the Manager, she comes with an unpleasant face and started speaking in a berating manner to me about the situation. I dont recommend this branch because of the service here.

Wish they didnt close their stores.

I love Sears, the prices are amazing and their auto shop is one of the best.

I couldnt believe that now they changed you for the plastic bag so good luck you going there

Only one salesperson was helpful

Great service. Reliable products for the most part..its ashame they are going to close. 😥

Worst customer service associates. They don’t care whether they sell or not. The manager seems polite.

I love Sears, and wish everyone would shop here often!! A dying American icon!!! It is disheartening to see another great company struggle amidst our econony!!

Nice where you can find so many things specially the home facilities

Item advertised for 41 and they wanted to charge 100.. the sign said from 100 to 41. Started arguing so i walked.

Always liked to shop for tools here, sad that stores are looking dead these days. Good location here in Jersey City love the 3.5 sales tax

It was ok.. they do have so many electronics for home.. but not decorations

L love this store. There are many good things in here. Good quality, best prices

This is an absolutely horrible company. If I could rate them zero stars I without a doubt would. My refrigator stopped working and Sears was called to come service the refrigator. We have a Sears Home Warranty. First I was told it would take over a week for them to come look at the refrigator. YES OVER A WEEK. Just screw all of my groceries right? Then I was able to get it down to five days. When the repair man (from A&E Factory Services) finally comes, he does not have the parts necessary to fix the fridge. You would think theyd come prepared with the parts necessary, but no. Then he lies and tells me that would take 3 days for the parts to arrive. It took over a week for the parts to arrive. After the parts arrived, Sears was contacted again and they told me that there was still another part coming. This was false, all of the parts had arrived already. How they could tell me that a part was still coming when they, from their end, can TRACK a package I do not know. Every customer service representative that I spoke to was clearly incompetent and lacking the skills necessary to complete their job. Do not order your appliances from here and most definitely do not rely on their warranty as they will take as long as they want to fully service you. Order your appliances from another company. They should have been liquidated when they filled for bankruptcy.

Nice place bought a red and orange vacuum given warranty of 2 months sad that they will close soon freindly staff thumbs up

Great customer serviceWe bought an appliance from here and so far we are satisfied

Service was extremely poor. Had to wait for long to get someone to help find a missing pair of shoeVery few show genuine interest to help.

Well, I didn’t find what I was looking for, but this store is quiet pleasant if you know what I mean

Not answering the phone.

It has good variety of mens/ladies/kids clothing. Sometimes there is good sale (discounts) on clothes. It has electronic items as well. The items are very well organized.