Very unprofessional, rude, no respect for customers. I was here 1 hr ago before the close. I needed a prepaid label, person at desk made it so complicated for me to understand that I was blaming myself why I choose fedex. Now fun part my credit card was accepted when I need to create an account but not accept when I just want to pay for prepaid label.. Then another gentleman kept harassing us saying we gone close in 5 minutes.. without listening our story. I find staff very arrogant and unfriendly.

I remember coming to the store about 2 months ago when the employee Diamond use to wear her nice big diamond ring, now I don’t want to go there seems as if her man left her and her energy is off. I’m praying they get back together so I can feel comfortable coming back. Toodlesss

Horrible client service. Shipping was delivered completely damaged and FedEx only refunded 30%. No wonder their company stock price is plummeting in 2021.

This is how I received my package. The same as other customers, when the driver sees it’s from any sneaker company, they take the liberty to open the package and see if it’s worth stealing. My order showed up 3 weeks later only because I filed a claim with FedEx. Be very careful when ordering from Nike since it’s being “delivered” by these guys….

The staff and service is fine, but they should really maintain and check their copiers.I printed out extremely important documents and it was like several pages, when I scanned/printed everything in the copier I dont usually bat an eye if something is missing, because I never had an issue.I mailed stuffed out, etc. and got home and realized I only paid for half the amount of pages, because somehow it scanned my all my documents, but only spitted out half of it, I completely dont underatand what happen...E.G. Copy 100 pages, its charges and prints out 75 pages... then you wonder how does that work? Its too late to fix anything now~

Really dislike coming here and will be mindful to not shop at brands that don’t shop via UPS. They only have two counters open and it’s a min of 15 mins wait every time I’m here. At the UPS conversely, I’m in and out in minutes. They have more people staffed, despite the Newport location being much smaller, and the staff there is so much faster at processing things. Coming to this FedEx location feels like standing my at an airline check in counter where there’s incessant typing in a computer and you’re wondering what is going on

Unprofessional and discriminating staff. The staffs there are unruly and bossy towards Asians and soft spoken and helpful to white.My Next Day Priority was dropped off in the early afternoon and it needed to get to the destination next day. 1 day later there was no scan info. I went to the store and asked them. They said it was probably picked up already but no scan info. After I came back the scan info appeared. It turned out they didnt send the package YET until 27 hours later. The package contained blood work. Its likely ruined.This store needs to either go Out Of Business or fire all the staff and rehire quality, educated staff.

Horrible wait times just to drop off a package. Very busy location with only one person working the desk during the week.

They have an attitude and they work extremely slow. Ivy and Richard work very slowly and are unable to scan a QR code and pack 3 items, wasted 1.5 hours on their ineptitude and lazy work ethics.

I have always had a great experience doing business at this FedEx location. The team is courteous and proficient.

Super nice employees. Way prefer to UPS in JC.

Staff lacks proficiency at work but good at chatting, customers are forced to wait outside during the cold weather. Plus, the box over there is extremely expensive. Please bring your own boxes even from Amazon, cause it will save you a lot of money!!!

If you order from Nike or Footlocker, they will open the box. They will deliver it if the shoes is not worth it unless if the shoes is exclusive then they will hide and keep it. This happened to me several times already. I lost 3 packages including a PS5 console. FedEx staff and delivery employees are disgusting and thief.

The employees are SUPER friendly, I lost my important ID there for more than 7 days and when I came back to the store, they still have it 😭😭a five star for me!!!! LIFE SAVER!

It took me 20 minutes to buy $2.75 envelope because they had only 2 people at the register and other three were walking around doing something else. I am glad that someone took care of me (probably because it was time to close). Such a slow place!

Amazing staff and services!! People here really care about their customers.

The food truck was awesome gyro chicken and lamb Price are very good too great customer service

Incredibly kind and patient. Such a great team!

Nice customer service and clean store.

Nice people, excelent customer service, polite, and fast people I recommend this place

Really outdated printers and understaffed

Polite and nice employees. Lines extremely slow moving

This place is terrible. Systems never work, constant power outages and so store closed at random times. I would highly recommend avoiding using this location

I came in today 2:30 (8/18) during the dreaded afternoon rush; a phenomenon I’ve witnessed at many a FedEx and has only been amplified by all the people working from home. Shanon and Gentry handle it amazingly, the shifted between clients with mind blowing efficiency and were unwaveringly upbeat and polite.

A driver from this location stole my package. I had a replacement sent and once again my package is missing. I’ve been home working remotely and the driver claims he came. No door tag or anything. When I called they said my package was never loaded to the truck. So where is it?

I have visited this location a couple of times now, and it has consistently had an amazing staff. Cynthia was attentive to details, professional, and carefully handled our tasks.

This place was packed (by COVID-19 standards). There was only one person working. Another guy had been in the back, and left without checking anyone out, despite the fact that there was a line out the door. 4 computer kiosks for employees, plenty of space for them to distance, one station being used. One more person more would have made a huge difference and would reduce the risk of any crowding. Horrendous staffing on on the part of the managers.

Employees were very nice. A little busy - but helpful. I am looking at the responses on the page.. Why is it, we want so much respect as a customer, but give so little. I watch people with Mean Mugs and curt words, put the money on counter so there is no contact. The workers must smile at you anyway? Be Kind to get Kindness....

This is a horrible location, they NEVER answer the phone.

Gentry provided great service and was very helpful. Especially during COVID, it’s nice to deal with nice people!

I’ve been here a few times for Amazon returns. It’s fast and easy. One complaint is that they don’t have a USB reader for printing; so they have you use the USB drive on the computer and then they charge you extra for using the computer/internet!

Extremely poor service. Only one of the staff members knows her work and is always helpful.The other one simply hangs around. Experienced long wait times every time I have been there. The self service machine for printing/scanning is a disaster. It needed a restart after printing every few pages.

3rd time in 2 weeks where it has taken 30 minutes to drop off a prepaid package because I wanted a receipt. Most poorly staffed fed ex store I’ve ever seen. Employees are nice, but rarely is there ever more than one person manning the entire store. Disgraceful!

Worst service ever, unprofessional, rude staff, of course, the whole process of shipping is extremely slow.I never met a staff like this.

Waiting 40 minutes to drop a prepared package. This is my second time experiencing 30-minutes serve one customer and blocks all of others. Plz consider have more stuff here.

I put in a print order. Should have been ready at 11:30 am. I got a call at 12:52pm that it was not ready, the computers weren’t to print my order, they hadn’t yet called IT to see if they could print my order, and did not have an updated ETA on my order. The response from this FedEx is generally less that welcoming, almost like they are doing you a favor by sending your packages or printing your order (vs. this wing a service). The lines are consistently long and it seems like they are understaffed. If you can go somewhere else, I would.

Its located right across the PATH station, all the way on the left end of the lobby (easily missed by first time visitors). The office looks like an old office mail room, and I sometimes find the staffs MIA for a few minutes around 6 pm... though most of the staffs I have encountered were friendly, courteous, and eager to help.

Came for passport photos. They’re at a new location and there’s a huge neon sign in front with the usual FedEx logo. Pretty easy to find. Came at a relatively slow time of day, had no problems. Staff very courteous and professional, kept me updated on how long to receive my photos (about 3 mins to process).

Woah staff rude much?! I politely asked the lady on the phone if they had a notary public. She informed me that they do not. When I asked if the exchange place location does she said yes. I thanked her and said I would give them a call to which she responded with an aggravated and prolonged sigh and then hung up on me as if annoyed at me for something. Really? I was so polite! That was so uncalled for.This was the second time that staff has been rude to me at this location.

As painless as can be. I brought in a defective TV that I needed to ship back to the manufacturer. The top of the box was open because I didnt have packing tape. Without asking the guy came over, taped it up, processed everything and I was out of there within three or four minutes. Thanks for the great service.

Very kind and helpful staff. Typically very little wait.

Great service..thanks

For paying a premium to sending mail and packages this Fedex should DEFINITELY look into having more people behind the counter helping customers. Every time I come here I wait an average time of 15 minutes in line just to get my 5 minute needs finished.It’s extremely frustrating and ridiculous. the employees, and whoever manages this location, is extremely unaware of customer experience and satisfaction.Next time I need to ship something out I’ll inconvenience my hours to go to USPS.

NOWSHIP helps our customers make small long distance and international moves using the kubox trunk but sometimes our clients cannot print labels for their move. The team here quickly printed the labels for our customers move, affixed these labels to the kubox trunks and was in and out in just a few minutes. They did a really great job and we thank them!

The most disorganized Fedex store I’ve ever been to. Always line, nothing works properly. My package was delivered to them, but she was assuring me that my box wasn’t there. Only after I insisted, she eventually found it.

Been coming here for a long time even though its probably faster and easier for me to go elsewhere. The staff is very friendly and kind. Have never had an issue here.

The store said it would open on Saturday from 8 am to 5 pm, but actually when I come here at 10:30am Saturday, the store closed....and I need to deliver an important document......

Gentry is a good dude and very helpful.

Worst store ever. Buried in a building with no exterior sign and no one knows where it is. Called to ask where it is located and no one picks up phone in store. Finally- by grace of God found the building and receptionist directed me to it but it was 2 mins late. Employee would not open door or listen- told me to come back Monday. It took me 2 hrs to get here and I would have been inside before it closed had they actually PICKED UP the phone.Oh I will complain more.

Extremely unreliable printing quality. I tried both print on the go and computer-based printing - the first option gave overlapping unreadable characters, and the second option misses some of the important text in the pdf file.

Monday morning, 8am.Sign says store opens 7am.Door locked, no one at the store.

Delivery driver does not deliver packages unless you make a complaint with customers service

Staff who are extremely incapable and have an indifferent attitude towards customers. This store deserves the award for worst customer service in the US !

Came in to send an international shipment and was cheerily greeted by Bakar. She was friendly, knowledgeable, and very efficient. I was in and out in less than 2 minites!

Slow motion staff. Be prepared to wait a long long time.

After desperately searching for a 24 hour printing store, unable to find any that could fulfill our request, I called this store.I needed to send business documents at 11:30 pm, have multiple copies printed and stapled. I also needed them as soon as they opened at 8:30 am for pickup.Bakar, who works here was an absolute delight to work with! She told me she was opening the next day (after closing the previous day!) and would be able to complete our special request. Needless to say, Bakar went above and beyond to fulfill our special request and we are all extremely impressed with the outstanding service at this store and of course her. HIGHLY recommend.Thank you Bakar!

Terrible, and crazy slow. Only 1 person working while the other was messing around. Give yourself 30 minutes to get anything done here.

Rude staff. Instead of helping the say things like “others did it just fine”. Very incompetent.

Thank you guys! Helped me get my package sent quickly and easy.

Shipped my defective phone for repair, was attended by a polite lady who did the packing. All was done quick and professionaly.

Store seems understaffed and the people that are there seem unwilling to even try to make people feel better about the long wait times.

I was a little nervous going here because of the negative reviews, but I have to say, I couldnt have had a better experience. The employee was so polite, helpful and nice. Very glad I went there.

This is the worst Kinkos I have ever been to. There is only one person working the majority of the time causing incredibly long lines of people with simple tasks stuck behind one or two people with complex problems. The employee is very kind but cant overcome the horrible understaffing.

One of the worst place, always see one employee is working here, while spending 15 mins + to help each customer. For some reason fedex deliver guy does not like to knock on the door for signature, have to pick up in person, I guess I need to pick another location for pick up

The worst experience here ever. I am never coming back.Some old woman named BAKAR was unhelpful, rude, and walked away from me when I was at the counter ready to ship my documents. BAKAR gave me a very unfriendly look and then ran to the manager... Hello?I dont know why you work at a job if you hate it so much, why dont you just leave? thanks to BAKAR I am never coming back. Stay far away from this place

Just 1 staff in this big facility. Be ready to be in queue for an hour atleast

The person there a man 3 PM was very unhelpful act like he didn’t want to work at all as soon as I came in the door

Helpful staff

This place is horrible.. the people who work there look like they hate their lifes.. and on top of everything they are very unfriendly and not aprochable.. dont go on this location!

Incompetent employees... It took them 40 minutes to process one package going to Canada. It was on Thursday at noon - and the package did not leave the office until 11 PM next day (Friday), causing a two day delay! Just because of shabby work attitude. Avoid th0us location, or Fedex altogether

The old man staff was rude and racist. He speaks in a commanding way and answers questions very rudely as if you should know everything in advance. Very uncomfortable experience.

The best place to ship items other than the post office.

Why not hire more sales people for this location? One definitely not able to handle load.

A disgrace for Fedex...The employees are so so slow... they seem stupid and iliterate. I am not sure that my package will reach destination.

It sucks... charged me 10$ when the printing service didnt work from the work station.Avoid to save your time and money at all costs....

Doesn’t change much after they moved location... Still the worst FedEx as it was. Staffs are morons, wait time is always long...

This place has the worst stuff I ever experienced, not helpful and super rude, unprofessional! Two women in the office and neither of them knew how to print out documents!! Waiting times are long even if there is nobody in the store!

Do not come here!How can it take 20 minutes to help 1 customer?? You are doing something wrong.....

Just rude and unhelpful.

Never answered the phone. Trust the reviews.

Three of the sweetest people work here!

I can not say enough about the people who work here. Very professional and a can do attitude that in my 25 years in shipping is unrivaled.

Closed on Saturday as opposed to what’s posted on their door - no one picks up call either

I arrived here to see the store was closed on opening hours and I call to find no one on the other end. This is ridiculous!

Lost one hour of my life here, they just ignore people in the line.

They have 1 printer and often use it to print large jobs, which makes wait times impossibly long. Not to be used for walk in printing at all.

8 people on line, one guy working. Print machine was frozen/broke with nobody to help. Total waste of time at this store. Spare yourself and go elsewhere.

Rude ugly face talking

Have to wait more than 45 mins to just print a document.

The self service printer charged me but then only printed 4 out of 12 pages. The fedex employee was not willing to help me unless I had the files available in my email.

Be ready to get lost finding this place, and the guy that work there is racist, I tried to be polite but I guess he hates his life.

Worst experience. Annoying service.

This is the most incompetent place I have ever been

Why is a place that is available as an option to pick up packages closed on Saturday and Sunday? Why even bother being open.

Convenient with great hours!

Went in a few minutes before closing. Guy was unwilling to help.

Ridiculous low effective

Sign says “back in 10 minutes” been waiting over 40 minutes

Very slow service

My God. A line of 5 people trying to ship something. Takes 1 hour? How hard is it to take something, put it in a box/envelope, and slap a label on? This is unreal.