I had a awesome,fantastic,wonderful experience at Grindstaff kia!!! Donnie our salesman got us in a 2022 Kia Sportage nightfall edition with 9 Miles!!!! Thanks to the determined salesman Donnie the great guys in financial we went home in our true 1st brand new car!! We are beyond thankful for the deal they gave us!!! You cant go wrong at Grindstaff kia give them a call!!

Best place to buy you a KIA 💥 i highly recommend this dealership! 🚙. Very professional and extremely friendly!!!

My husband and I were looking for an SUV. We went to Grindstaff Kia since we bought our Optimas from them. Once again we got excellent customer service. Everyone we have dealt with here has been very friendly and helpful. Shout out to Gary Hensley for putting me in a vehicle I love. Here are pictures of my 2021 Kia Sportage in Pacific Blue.

Andrew is great. Hes very helpful and actually does his job well and professionally. He has been working with my friend for a good chunk of the day and has been doing his best. He definitely is the best dealer Ive ever seen. Thank you Andrew!

Today I took my 16 year old daughter’s 2010 Kia Forte to be service due to a safety recall. We were informed of the recall when we purchased the car just two weeks ago. As to try to make sure that the car was safe for my daughter to be driving I scheduled it to be serviced quickly. When we took her car and dropped it off she was driving alone in her vehicle with me following in mine. We got the notification that it was ready for pick up and went to get it. We went straight from picking it up to get something to eat. When we came out of the restaurant I noticed something didn’t look right about her car. Mind you it was pouring rain at this time too. I stopped her from leaving so I could check her hood because it didn’t appear to be latched down. Sure enough whoever worked on it had not shut to hood all of the way. We live 30 minutes from the dealership. Had we went straight home on the interstate my daughter my have had her hood fly up while driving and her a fairly new driver. I understand that mistakes happen but this was a mistake that could’ve cost someone their life! Not a happy customer at all! I will not be taking any vehicle back to this location.

Doyle Rutherford and Steven Grindstaff absolutely went the distance with my last car purchase, worked to get the deal I wanted on a 2021 K5 Gt line. Gave top dollar for my trade, being upside down did not matter. Had the car clean and ready when we arrived to do the paperwork, finance manager Steve Pierce was johnny on the spot with the paperwork, he made sure I knew all about the warranty and what I need to do in the event of a claim, and he also made sure we understood all details. What a team these guys make, we were in and out in less than 2 hours, Doyle made sure to go over all features and set up my android auto. If you think a deal cant be done you need to go see these guys, if it can be done they will do it. Thanks again guys!!!

Had to take my mother in laws car in for oil service and bought 1 new tire for her Kia Forte. Staff was ready when I got there(I actually showed up an hour early by mistake) they said no problem! Got her car right in, was out of there in less than an hour.Enjoyed talking with the people I met there!Great Job! And thx so much.

Eddie always takes care of my vehicles needs and is always mindful of my wallet. Thank you Eddie and staff for being so honest with your work on my car and being so kind and respectful towards my person.

Great managers, sales staff, and service department. Will never go anywhere but Grindstaff Kia! Highly recommend this dealership!

I am out of town for work when my Kia Optima went into low power mode. It was late so I had it towed to the local mechanic. They told me it was a code p1326 and I had to take it to kia. I called this Kia service department. They told me since the first mechanic cleared the codes there wasnt much they could do, but they would drive it around and see if they could get it to come up. For work I keep track of my mileage. When I called for an update I was TOLD that they had driven it around and it didnt come back up, but they would try again. When I came to pick it up, the mileage was the exact same number as when it was dropped off. Not ONE mile more. If they told me they couldnt do anything or didnt LIE to me I would be fine with the first mechanic screwing their chances of finding the problem. At least the first mechanic drove it for three miles before giving it back to me. Not happy at all!!!

I talked with these people for a solid plus week... Only to be made a fool of.. They blew my bubble up just to bust it.. I will never deal with these people again.. I just wanted to put my review out there so no one goes through what I did with them...

I am a first time buyer with no credit, but Cameron Miller helped me get the car of my dreams. He was so kind and not like the usual car salesman, he didn’t push me for more expensive things or talk down to me because I am a woman. I drove of the lot with what I wanted; in my price range, with an affordable price, and with a loan that would kill me. He was absolutely amazing. Give this man a raise!

Grindstaff Kia is the best new car dealership I’ve ever been to! They treat all their customers like family and offer the best buying experience imaginable. If your next new or used car purchase isn’t from Grindstaff Kia, you’re making a mistake!

Yes this sales guy is very professional and straight up and he from the country, love these kind of people so if you happen to need a car ask for Mr. Doyle Rutherford very good and nice person.

I was promised a call back from these people within minutes,that was over a week ago! Today I called back well,this morning spoke with a service manager he said he would call me back that was over 8 hours ago when I heard from him no call! I just called talked to someone he switched me to a line that rang about 20 times I hung up.these people inexcessively pulled my credit +6 times.do not deal with this dealership!

Bought a Vehicle from here over 3 months ago and still do not have tags for it, 4 different excuses later.....still nothing, atleast if youre gonna make something up you should all have the same story, on top of this issue, car needed over 2k in repairs, Stephen Grindstaff himself said he would take care of that for us.......over a month has passed since then and nothing, when you carry the last name of the place you manage and cant be honest, thats a pretty bad sign, this dealership has been nothing but trouble, nothing but excuses, nothing but lies and I still dont have tags or the money back promised, oh and if you want a call back, dont expect that to happen either, I myself will now seek legal advice and contacting the attorney General and states dmv, be smart dont be like me, STAY FAR FAR FAR AWAY FROM HERE!!!! There are way to many dealerships surrounding them that most definitely will try harder then this, its a shame, I gave them over three months and they just havent even made an attempt to make things right!!Update!!!!! So they finally got my vehicle licensed and registered and they sent my license plate and registration to the wrong address!!!!! Now I get to go take care of this at the clerks office, ill keep updating this circus of an experience as it goes. Stay far away from this dealership and the whole automotive group!!!

I would like to take this opportunity to say thank you To Steven at Grindstaff Kia as well as Cameron Miller. My daughter purchased a 2021 Kia Sportage. Absolutely an outstanding deal. A friendly and family atmosphere. Even want to give a shout out to all of the salesman working at the dealership they all go out of their way to make you feel at home I appreciate your Southern hospitality.

Ordered the parts for my car there from a guy named Eddie and he quoted me around 3 days and they came in exactly as he said very good mechanic

It was awesome and the staff was amazing

Great cars great people great service!

Bought our Kia off of Gary Hensley. Great salespeople and very comfortable places to wait while getting car serviced also

Active Duty Marine here. These Folks here are family when you leave they stop at nothing until they can help you get what you need and even more!

When I found out my Kia had a recall on it, I decided to take it here to have grindstaff take care of it. They had my car inspected and a new engine put in in one week. They were always friendly and helpful along the way. Definitely gained a customer in me!

Awesome sales help. Made buying our new vehicle a joy

Such an amazing staff they bend over backwards to make sure they do everything for the customer. I want to personally thank the dealership everyone in the staff was respectful!! Its worth the drive from Knoxville TN.

See Andrew King at Grindstaffs. Took care of us and our new Telluride.

Usually great service, but after four years today is the first time that I felt ripped-off when I was billed $45 labor to replace two $3.75 bulbs. Although I asked for a tire rotation one was not performed. The service managers always friendly, but will likely not return.

The people at Grindstaff kia welcomed us with kindness. They were honest about everything, and very supportive of what me and my mom were looking for. They took in to consideration our preferences and budget, and didnt try to forces anything on us. This was my best experience at a dealership in my entire life. Ill most likely be back there soon.

My husband and I went there looking for a new 2021 kia telluride. All the ones they had were already sold. However, Mike along with the sales manager was able to get us a telluride that was coming in a few weeks. I couldnt be happier! I love my new car! Everyone there was so friendly and loved my dog and gave him so much attention!! They really treat you like family!

I called Bryan and asked about a specific van and they had just gotten one in. I went out the next day to check it out and when I returned from the test drive, they had a deal worked out. It was so simple to purchase. What was even better, Bryan contacted me a few days later to let me know, Steve in finance, found an even better deal that would save me money on my payments. The customer service is excellent and it was a pleasurable experience. Bryan and Steve took the stress out of purchasing a vehicle and made our whole experience superb. I will only shop at Grindstaff Kia for all our auto needs. It’s the car I wanted and they did everything behind the scenes, with no stress to me, to make sure I got it. Thanks for everything. -Katina

Theyre always so nice and get what you need done great staff get you in and out very quickly

Andrew was a great help, the staff was helpful.

Good selection. Polite staff.

GREAT service friendly

Purchased a 2012 Chevrolet 2500 HD with the Duramax Diesel. It was supposed to be a pre owned certified ( In House) not by a Chevrolet or GMC inspector. On the day of purchase went to have the front end alignment and couldnt align due to bad pitman arm. So after that I decided to check things I thought should be checked and corrected by the in house certified pre own inspector. It was low 5 gallons of DEF fluid, 1/2 gallon washer fluid,1/2 pint of power steering fluid. So the dealership was kind enough to take care of the pitman arm. Part was ordered and as of this letter been sitting on my salesman desk. Said would have to check with Steven Grindstaff to see when it can be fixed and replaced. Still no contact as of this review that is for the 2 star rating. Spent more money for being pre own certified and routine checks were missed.since my last review post I give a 5 star rating. I believe there was a little miss communication between personnel. I was very pleased overall with the service and professional service that Steven and his staff have given me during the sale and especially the professionalism after the sale. Thanks a million again!

They dont have that much to choose from and no Carnivals, which is the new addition

Went elsewhere could not get the deal we needed, our salesman Tim was awesome and introduced us to Stephen, test drove the car we were interested in and then got us the price we wanted that another Dealer couldn’t do. Finance was awesome. It was the quickest car buying experience I have had in my 44 years of buying a car. Not to mention the facility was clean and modernized as well. Definitely see a return visit for my other child as well

Edited this… 4 cars we purchased in 2 weeks from here! these guys are so good. Steve was awesome along with both salesman and finance guys and detailers, and their service department is the best by far. We had purchased a Kia van elsewhere and had problems with it twice that the other dealership could not find, we brought it to Grindstaff and within 30 minutes the problem was found and fixed. It had been something done wrong when the other dealership fixed a issue. Needless to say at that visit we found and purchased another new car and with test drive and paper signing and everything we were in and out within 90 minutes. They went over the top to get our family in new vehicles.The best car buying experience by far.

We have never felt more at home than when working with Grindstaff Kia! Listen, we had an awful experience at a place prior to when we went to Grindstaff; and Grindstaff took us in like their own, and welcomed us with open arms and helped us with not a single care in the world. I would recommend this place to anyone who is trying to buy a car. Whether you’re a first time buyer, or just looking for a new one in general. My entire family has had amazing experiences with them, and we will continue to! You get your money’s worth. Our next car will be from them as well!! Amazing cars, amazing service, amazing staff, amazing prices, and everything! Don’t waste your time looking at other dealerships and stressing about how much it will or won’t be or if they’ll be willing to work with you. Grindstaff will leave you satisfied and leaving happy either way!

This dealership is completely professional, they keep you updated on work being done. They offer snacks and a comfortable waiting room. My work that they did needed a recall and they told me they were going to get it done. A recall that I wasnt aware of. I am definitely going back there when I need work done on my car and have no qualms about recommending them. I called a friend who works there and she helped me find a place to go and helped let them know I was coming. My car needed to be towed to the dealership and they took care of me right away.

We didnt buy a car but the salesperson Sidney Greer was awesome. Incredibly knowledgeable, especially about all the tech stuff. She was invested in helping the customer and one of the nicest no pressure people in the business. She seemed to enjoy showing all the features in a car

Cameron was very helpful. I would recommend shopping with him when in the market for a new vehicle.

Love Steven Grindstaff and the Proffessional way he treats his customers and really cares. Thank you Steven for all you do. Go see Steven for your next Kia purchase.

The car was nice but the speed in which they take to send paperwork for GAP is slow. I sent the papers myself faster.

This dealership is by far the best group of people I have ever dealt with in my life. If you want the best car and the best price with a fantastic warranty, this is the place for you. Outstanding people were Steve in finance, Jessee, Brian (who is very informative and totally accommodating) Josh and Cameron. Try this dealership first before you go anywhere else. You will be glad you did.

Gary was very helpful, friendly and no pressure. Enjoyed the process.

Friendly, professional service. Nice waiting room. Great popcorn!

I had bought my Kia elsewhere before moving to Johnson City. My only experience is with the service staff. Carl and Eddie are fabulous. I have been bringing my Sorento to them for over 5 years. Each time everything has been done perfectly. I will be looking for another Kia this summer. I hope my experience with the sales staff will be as good as the service staff.

They are always courteous and try to get what you want at the price you can afford! And they did! Thanks Bryan!

I would have gave them a 5 star, but my car that I got a year ago that I bought a warranty with the car. It is ready 2 throw a rod threw it, and wouldnt u know the warranty ran out right be 4 it happened.

Great Service and Friendly Smiles!

Bought new car, was a great experience, salesman was great, very informative, everyone was friendly and helpful

Always happy with the service

Great service! Recently had an engine replaced under warranty. Kevin Turbyfill was very hepful through the process. Couldnt ask for a better place to have dealt with.

Service was ok but a 2013 Kia Soul with 70000 mile that has been serviced ever 5000 mile should not be using 4 gas oil.Dealer tells me just keep adding oil.I will never buy any Kia again. Expensive life lesson.

Great experience always buying from Gary Hensley at Grindstaff Kia. Great mechanic Kevin Turbyfill too.

In all of my car dealings from all over Johnson City, and believe me, Ive had many,never before have we ever been treated like family like we were yesterday at Grindstaff KIA,our salesman Brian Cunningham was a halarious guy and awesomely friendly.Steve and Steven Grindstaff worked overtime on our deal to make it happen. So if you are looking for a car dealership who will treat you with respect and love and who will get the deal done,dont wast your time going anywhere else. So to the Grindstaff crew and Steve and Steven,much love my friends, and thanks so much...

This is by far the best place to go. They were so helpful and have the absolute nicest staff. My motor went out and they were able to help me get a new one in a short time. Will 100% recommend to everyone !! Super grateful I went here!

Great service, and Eddie was so friendly and informative about my KIA.

Great people, work very hard to help you!

Everyone was very nice.not pushy.i would go again.

Weve purchased 3 vehicles here with our salesman Gary. All of our experiences here have been nothing but the best. Highly recommend getting Gary for sales. The service department has always met me at the door upon entering. All services have been done promptly & in timely manor. I have also met with Mr Grindstaff himself and you couldnt ask for a better greeting and conversation.

Had to get a simple part replaced, Parts Department was very helpful with my 2008 Kia Spectra. Part was found, ordered, and delivered to their shop in a few days, like new part and was easily installed when I got home.

Grindstaff Kia in Johnson City is the place to go if youre shopping for a new car! Bob was our salesman. He was super knowledgeable, friendly, and was up front and honest with us. I would highly recommend going to see him! He made our experience SUPER easy and was quick to answer every question I had! Go see Bob at Grindstaff!

I purchased a new 2020 kia which I love the problem is they never told me until after a signed paperwork that it had been driven for 3500 miles, I didnt check it because it was in the show room and i assumed for that reason it would be brand new and i assumed my salesperson understood that I only wanted brand NEW car only . They did give me 2000.00 off but they lead me to believe that was just because it was a 20, they gave me a free oil change at 5000 miles which was really only 1500 miles since it already had 3500 on it ..Im not sure if I will ever purchase another vehicle from them or purchase another KIA as I am angry every day that I drive my USED but new KIA .

Had a awesome experience Bryan was awesome to deal with. I love my new kia rio. Definitely recommend

My daughter and I are committed to buying another Kia just for the service department. They have gone above and beyond every time we reach out to them for assistance. Carl even found a difficult to diagnose problem by continuing to try different things when many other technicians couldn’t figure out what was wrong but were more than willing to charge you for the “non-knowledge”. Everyone is so customer oriented and friendly but most important - honest. We refuse to take my daughter’s car anywhere else and I wish I lived closer so I could bring my car there also. Can’t rave about them enough!

Personal always helpful in the service department

This review is a little late, but I wanted to share an experience that my friend had with Grindstaff Kia. About six months ago my friends motor on her Kia kept locking up on her. She contacted Kia Care, because her car was still under warranty, and requested that they tow it to Grindstaff Kia, since she had just had a recall fixed there about a month before. Kia Care insisted that they tow her car to Rusty Wallace Kia in Morristown because it was closer. Lets just say Rusty Wallace was very dishonest and tried to take advantage of my friend. They tried to tell my friend that in order for her car to be repaired it would cost her $5000 and that her car would not be covered under warranty. Not having that kind of money to spend, my friend contacted Grindstaff and they offered to pay to tow my friends car to their dealership and take a second look. Once they got the car to their dealership, they determined that my friends car WAS still under warranty and could be repaired at no cost to her. They were even able to get her into a rental car at no charge until her car was repaired. Thank you Grindstaff Kia for taking such good care of my friend.

If I could give these guys 10 stars I would. This staff has been a complete blessing on my life. They helped us with a difficult situation and made remarkable things happen. They were hardworking, knowledgeable, and fun to be around. It was a amazing experience that I will never forget. Steven, Tracey, Brian, Jeffery I truly from the bottom of my heart appreciate everything your staff done for us. Thank you. If you need a ride this is your first and last stop for sure.

Had a great experience at Grindstaff Kia. My salesman was very knowledgeable and helping me make my decision. The finance manager was extremely helpful and explained all my options concerning financing and protecting my investment. Was in and out of there in a very timely manner. I would recommend Grindstaff Kia to anyone who actually wants an enjoyable experience purchasing a new vehicle.

Thank you so much to Spencer Faxon for giving me the opportunity to give my lady friend a ride in the burgandy Corvette with the top down...As I explained to you and now everyone else...this was on her bucket list...so thank you and your comrades for helping me to make this happen...your kindness was over the top and if I ever need a car..you will be the one I come to..May you have many blessings from above...Thank you

Brought my son into grandstaff to purchase his first car (with car payments). John Lester was awesome! We told him what we could do and he made it happen!!!!!! Thank John

I have to say The service department of Grindstaff Kia really amazed me, they do real good work, they really try to help you any way they can, there is a man named Eddy out there that is on top of his game, he is always moving and getting things done

Very helpful and honest dealership..the whole staff was friendly and made us feel right at home🙂and We would highly recommend anyone looking for a vehicle to definatley check here first🙂

Would love to be able to LOOK at cars WITHOUT being hounded by their car salesmen. We didn’t even get out of our car before the hounds started chasing us down. We left the lot without even considering buying from them. Maybe if they would of left us alone and let us look first we may have considered buying....

Jake wells, Steve in finance and Tod Dewitt were amazing to work with. They were able to get me into the car I liked. They made my car buying experience much more enjoyable then I thought it could be.

Gary is a great salesman. He wasnt pushy and worked hard to get me the best deal! I would recommend Gary at Grindstaff Kia any day!

Family- run Dealership of new and used Kias. Good staff and conveniently located. Will work with you to find a car of your choice for reasonable price. This dealership strives in keeping the customer satisfied even after the sale.

Go see sales consultant John Lester if you need a new car! It’s an awesome guy who can help you out!-Tyler Dobson

Just got the Soul Ive been wanting today. Brian was a great sales person. Patient with my numerous questions. If he didnt know the answer he found it. Got to meet Mr Grindstaff who was on site today. A good experience, definitely would go back. Just here on vaca but couldnt walk away from the deal. Now back to Florida driving separate vehicles. Im driving the Soul!

Was at mellow mushroom today and a group of the employees were there. They were extremely rude and were fussing at one of the waiters. It was highly unnecessary and didn’t make their company look good.

Service time. Very Quick

Very impressive! Prompt service and they even washed my car. Cant ask for a better experience than that.

I was recently on a trip to North Carolina and traveling back thru Tennessee to Ohio on a Sunday morning. At the top of a mountain our Kia Sorento had engine trouble. We had it towed to Grindstaff Kia which was the closest Kia dealership. When we got it there the dealership was closed. The tow truck driver dropped our car off at their front gate on the sidewalk. I dropped the keys off in the key drop box with a quick explanation of what had happened and what I thought was wrong with it and then took off for the rest of the trip back home to Ohio. I contacted the service center on Monday morning and had the pleasure of talking to Karl. He reassured me that they would take care of me quickly. He responded in just a couple of hours and told me that the engine would have to be replaced. It was already ordered and would be in by Wednesday morning. True to his word he called on Wednesday afternoon and said that the job was finished and could pick the vehicle up at my earliest convenience. We made the 5 1/2 hour trip to pick it up and met Karl and some of the other staff. I was very impressed with how friendly and courteous they ALL were. If I were to ever need service again and I was in their area, I would without a doubt choose them first!

Steve Grindstaff is SO involved. So impressed to have an actual owner handle the deal. He went out of his way to get me the Sorento I wanted with a payment I could afford.

Staff stayed well after closing to get me the best deal. They continue to follow up to make sure we are happy with our vehicle.

I was very disappointed! I am looking to buy my first car and my credit isnt wonderful. The gentleman i was working with kept telling me they were working on it and have never heard back but the banks sure did hit what credit I had. I am very upset!

Fantastic people so very nice and they were very very quick and wash my car I wish the Kia dealership in Bristol, TN would do the same

Bryan Cunningham. And everyone involved in our journey with our Kia. Was very nice, took care of us right to the minute we drove off the lot.Thank you guys.

Todd and Keith are the men on getting a good deal! The salesman there are completely knowledgeable and go above and beyond, and everyone is there to help, I highly recommend Grindstaff automotive.

Went there to have it looked at for a warranty issue. They said it wast and gave me an estimate. I asked the service manager to call my extended warranty company as they needed more info to approve the $1500 estimate - he never did - I called and he said the info was sitting on his desk - a week and two weeks later - he still never called to get approval.I went to another repair shop, they got the approval on the phone the same day, scheduled it a few days later and found that the Kia repair dealership didnt include the other parts that needed to be repairs and that would cost another $1500. Since the warranty was covered on the first part I only paid $100 deductible but the second part which Kia totally ignored as the orginal reason I had the problem is not covered so Ill go back to the repair shop that gave me service NEVER go to Grindstaff KIA - they dont have time to repair your car, they just wanted to sell me another car - as they planted a sales guy in the service wait run. Sad.

Super Excited about my new car! Big Steve Brian and Julia... You guys Rock! Thank You SO MUCH for everything.

After trying to get a oil change schedule for Friday morning by message and making 2 phone calls. I finally got a hold of them at 2pm Friday evening. I sent a message on Thursday and no reply. Sent one Friday morning no reply. Phone call at 11:30 no answer.

The people that work there are very professional and really friendly. Mr Grindstaff as done an amazing job and he himself was there to greet us and is a very down to earth man and super nice.

Excellent!! The most simple and easiest experience in the car business. Everyone is super friendly and the internet department gave me all the info I needed before I even spoke with a sales person. This will always be my number one dealership for buying or trading!

Chris was the most amazing salesman Ive dealt with. All of the stuff were helpful and patient.

Took car in to have work done they was very fast, did a amazing job an even fix a recall on their own

Eddie and Carl are great! The Service Department has always taken care of me. Gary is the only salesman I have ever enjoyed doing business with and would buy another car from.

Stay away from KIA people. Bought my 2011 Sorento new and had nothing but trouble. First the wiring harness went out and it took over a month to replace. Then the transmission went out around 90000 and it was a chore getting them to replace before the warranty was out. Then w/in a year it went out again. Now at 120,000 miles the engine dies and KIA will do nothing to help. Motor stopped in 65 mile an hour traffic, my husband could have been killed. I will never buy KIA again cars are poori quality! Feel bad for Eddie and Carl in service, they are nice, but have very poor product to work with!Answer dealer - Renee Grindstaff Mullins Both, as the dealer who took my hard earned money, your dealership should take care of its loyal customers, but all I’m told is a Motor will cost me 5500 plus tax and “we checked with KIA and they are doing nothing to help you, sorry” Talked with KIA and they had not received anything from you originally. The car is not worth putting 5500 in and I cannot afford to pay that. A motor from a car that originally cost $30000 should not die at 120,000 miles and be on its 3rd transmission. I am not the only one with the motor problems I have seen many complaints online about them. Something should be done like a recall. You sell poor products and don’t stand behind them.