They have very friendly staff who help you throughout the entire process and answer questions. I’m a proud new owner of a 2010 rogue . Thank you Marcus for all your help. I would definitely encourage people to come here.

Dropped my car off for service got her back sooner than expected n she’s running great

Bought my car little over a month ago. Having issues now, their willing to help but at my expense which I dont have! Should have known better😞 The manager needs to work on his people skills and not be threatening and rude. When its 90 degrees out, who checks the heat?? Dumb me, now I have a vehicle I cant put the kids in, so it will sit!!

Amazing people. So kind and friendly, especially because we had our 3 kids with us. They were very helpful and got us into the car we wanted❤️ Thank you

Knowledgeable, trust worthy, honest, hard working, kind, and efficient all words that describe every interaction I have had with the gentleman that provide services for this business. Professionals down to the very meaning of the word. No cheeky sales tactic, no outrageous bills, and the speed, effectiveness, and efficiency of the service department. I feel like family in this place and am treated as such. Will recommend heavily to anyone looking for a car.

I do not even have words for how grateful I am that Phil at Byrider was able to get us into a car the same day. Went in around 11am was driving off the lot by 2pm ... if you have bad credit and not sure where to go, make sure you go talk to Phil at byrider, Im positive he can get you into something. They have in house financing, so the chances of you leaving in a new car is better then anywhere else. And I can not stress how awsome Phil was to work with! I would give them a 10/10!

Purchased my vehicle here. Love my car. Very easy. Had service done and dealt with Chris the service manager and he was amazing. Worked hard to get everything taken care of and was very fair with pricing.

I needed something to drive, but my credit is questionable. I found Byrider online and made the appointment. Working with Marcus and Dave was a pleasant experience. I love my new car so much.

It was a much better experience than the last car I bought. It was easy and got me going pretty quickly

Went to the Kalamazoo mi store met with Marcus. He was very professional. They all were friendly. Will send others there. Great experience .

Love these guys they work their butts off just to make sure that you get the car you need and or want. I highly recommend these guys especially if your trying to build your credit

Excellent service and management! From the financing to the salas manager. Dave and Marcus were great to work with! We drove away in our new vehicle in less than 7 hours from the time I submitted our application! Thanks so much to all of you at the Kalamazoo Byryder location!!!

I’m most thankful for the crew at jb by rider for putting me in my first car great customer service for Phil I recommend anybody who’s looking for a car to come here -Jaylen

This is my first new car ever. Marcus took time and went over and beyond to help me understand everything that goes into getting a car from them. I highly recommend going there just ask for my boy Marcus lee

Hey Marus, Todd and Dave were great! They got me into the car I wanted for a great deal. They were amazing explaining everything and how they can offer about anything that you need for you and also your family. Thank you!

People here were basically family to me. Honest and straight to the point with every question I had. Took care of me in a matter of a hour is so. I would definitely suggest these people for your future reference.

I’m so happy that I got the chance today to do business with this company! I finally got my first car. Thank you Byrider!

Quick, fast and easy. If I can get financing then anyone can.

I’m a first time car buyer and Marcus has went above and beyond for me I highly recommend him

Everyone is very helpful and seems to work well with each other. They also are will to go the extra mile to get you in a good dependable vehicle.

They mean what they say they work with anybody! Very quick and efficient process and they work to suite what fits each customer best.

Byrider has been a great help in my life working with me during the pandemic excellent staffing that care and very reasonable I would recommend good people to Byrider.

As far as the two gentlemen that I interacted with actually three they were purely professional very nice and very accommodating.They were able to help me out in a situation that I was in and I am grateful for that.The only downfall is when I test drove the car it had not been driven so the engine was cold. the next day when I got in the car and had been driving it around there was fluid burning from someplace and a squeal under the hood.for a company thats supposed to be there to help you get back on your feet with credit thats what they advertised, I would think they would better check these cars over before somebody drives them off the lot.With that said you can form your own opinion but like I said the first two gentlemen I worked with were very very nice the last one was the lender and I just had contact with him to sign the paperwork.I took my car back and they fixed the issue. Everyone was very professional and got me in and out. Communication is key. I look forward to a great relationship with this companySo I took it back in and they fixed what they saw the issue was. I drove away and the squeal is still there. Called them back and took it in, come to find out it is the pvc intake. They told me they could fix it but not until April 21st, almost a month out. Hopefully driving on it for a month wont cause anymore damage !!Not very happy overall .

Good cars. Great customer service. Great sales team.

The Team at JD - Byrider really helped me out with getting into a vehicle. I will recommend them to family and friends. Great service and very polite team .

I wouldnt buy another car from byrider. Ive had nothing but problems with this car 🚗

Marcus and all the gentlemen were so awesome and now I have a car that I love so much thanks to them

I would highly recommend Marcus “Marlee” Lee he helped me get a car he’s the best!! Ask for him!!

All of the associates were very friendly and very helpful they were kind had a lot of fun with them and enjoyed their company very much I would recommend this JD byrider for sure

Just got my 2nd car from byrider could not be happier I have dealt with the Lansing location and the kalamazoo location both have amazing people working for them both times they have got me into wonderful cars and I have had no seriously problems with my cars yet thank you guys again

Fast and easy transactions. Very pleased with the staff.

Great employees. Fast and friendly

Thanks once again to Dave Ballinger @JD Byrider and Marcus Lee from the Kalamazoo MI location for helping me out in a bad situation!!!

Best experience I have ever had at a dealer. Cant say enough good things about this place!

Phil and Marcus were great helping us find the right vehicle for us, they are very kind and patient and gave us some great advice on building our credit quicker!

3.5 out of 5 stars. not absolutely wonderful but not horrible.

They help so much. They are amazing! I got my first car after so long. Thank you to everyone!

Dave Phil and Marcus really made sure I was getting a good car at a good price. Super easy process. Would definitely recommend

J.d byrider is the WORST place to get any vehicle from. They just bandage problems up so the car can get off the lot then break on you. DO NOT BUY FROM HERE !!!

JD Byrider fixed the rack & pinion, and the hub to the rear breaks. This is the 3rd vehicle we have purchased from JD Byrider in 16 yrs. First major problem with the Saturn outlook in 3 yrs.

Easy to work with cheap payments

I was in a accident with little money i come to jd byrider and they help me get back on the road with no trouble i like to thank all the workers at jd for there help

Amazing people here. Low monthly payments. No complaint.

Friendly and great customer service. Would definately recommend if i knew more people.

Best customer service. Highly recommended for all your auto needs.

I have had my car maybe 3 months and i have had more problems with it that any other vehicle I have ever bought would not recommend them to anyone

They STEAL out of your vehicle when they service it. Most of the mechanics are drug users. My insurance cards, registration and other things were stolen and they won’t even tell me if they have cameras monitoring the lot.

Absolutely the best customer service experience the service department is amazing! The service manager was so helpful and really cares for the customers.

Team was great it just took a while.

Just bought a newer vehicle today. The staff were all extremely helpful, professional and knowledgable. 36 month/36,000 mile warrenty takes much of the worry of buying a used vehicle out of the equation. Every question, every concern was addressed before any paperwork was mentioned. No pressure, no hassel. Reccomend them to anyone.

Without a doubt, the worst sales staff, service staff and management all the way up to the owner. This company has sold us a lemon and refuses to do anything about it. They want to charge a ton of money to just look at the issue that it has. So, the car sat in the garage for months until I was finally able to figure it out and fix it myself. Every payment we have made has been on time and we asked for just a one week extension on this weeks payment, and was told by an incredibly rude staff member absolutely not, if we dont have it in by 8p then it is getting repod. For real?? Most of this country is in a financial crisis right now and these disgusting folks at byrider are willing to take the very means of acquiring the income needed to support a family, instead of waiting one week. DO NOT WASTE YOUR TIME. and certainly dont give them a penny.

If you have no idea about getting a car for the first time PLEASE take your time and read the contract, and ask as many questions as you need to because they will try to get your money and get you into a contract that you have no way out of.

They were ALL GREAT!!!

Got my car here when I couldn’t find anyone else to help me.

The best experience ever! The crew in the service department are the best. Honest caring people. I was very leery about purchasing a vehicle from JD but it was the best decision Ive ever made. My vehicle is well taken care of and having complementary oil changes helps keep you on top of keeping your vehicle in the best preforming shape! I recommend JD to everyone I know whose looking to purchase a new vehicle. I mean who wouldnt want free oils changes and an AMAZING warranty!?! Ive had a few serious things go wrong with my truck but the team down at the service department fixed my issues quickly and Ive only had to invest $120 into the tings that werent covered by warranty. Now what other dealerships have such amazing warranty available? I dont believe theres any whose warranty covers just about everything on your vehicle. Way to go JD Byrider! You guys are the best!!

Terrible. Very disrespectful. Nobody go there. Told me to come back in a month to show permanent job residence. Not only did they tell me to come back but when i did. Dave that i talked too the manager. Set up a meeting the night before and ended lying about the fact that he would be there and then passed me over to a collegue without informing me or him because he didnt want to deal with me because he assumed i wouldnt be qualified. He told me he would be there the night before on the phone and i was told that he had the day off when i came in and then the female banker was super disrespectful. Telling me that the commission job i have currently isnt good enough and that i should follow her daughters lead and work at McDonalds. If you dont make 1400$ a month like she said dont come here. Honestly i wouldnt come here period. They require 200$ minimum auto pay every 2 weeks and if you miss it by 8 pm on the day the cash has to come out your car will be gone the next morning and so will your hard earned money i was told by her. Nobody Go Here

Daughters car battery was not holding a charge during winter 2017, so went to Auto Zone and bought a new one. This winter, same scenario. Auto Zone said it was the alternator so took it to Byrider...it WAS the battery. Car running and starting fine! Thanks JD Byrider!!! Got a new battery AND a much needed oil change...all at no charge to us!!!

This is my second vehicle through JD. The first experience was great, hence my return. This time the sales process was good although lengthy. What Im not as enamored with so far is their lack of follow up. Ive indicated a problem with my key fob/door locks at least 3 separate times so far, and each time am told well take care of that well have the service department contact you and it never happens. Heres hoping that improves.

Further Update: I bought this car on 12/28/18 and today is 06/04/19 so I have had this car for 5 months and 1 week. In that time it has needed the following repairs: radiator replacement, coolant flush, transmission fluid flush, replaced transmission, engine mounts-TWICE, rear spring, ABS sensor, heater hoses and now it is in the shop to be diagnose for a possible catalytic converter issue. In 5 months! I would leave 0 stars if I could. Completely unacceptable. I have asked to be placed in a different vehicle and they are willing to do that. Save yourself a lot of time and money. Go somewhere else.I bought my vehicle from here and while I loved the car and the staff was friendly, something was off. Sure enough Ive had my car for a little only a month before it broke down. I had it towed to their mechanic shop Sunday night and it STILL hasnt been looked at yet...do not buy from this place.

Fine

Very nice people working here. Helped a family member get a car that she loves. They do what they say they will.

They hook me up got my new car 2011 Dodge Caliber very satisfied with it highly recommend you going there

Very nice people!! Would highly recommend. The sales person was very helpful, the loan person made sure we got the down payment and kept the biweekly payment reasonable. The maintenance guy is very nice.

These guys were awesome. They got things done quick. I’ll recommend them to anyone who needs a car with a bit of help .

Fixed my car the same day! Very fast and affordable! Matt, the service manager makes sure to get things done in a timely matter! He is the best!

Every department treats us so well. Great place and great service.

Some of them are nice and then there are a lot of them that are rude and I don’t like how I get treated most of the time when I call up there

Kirk ( i believe is his name) is very disrespectful and threatens customers .

The whole team there was amazing. They answered any questions and made things work for my family. I am highly satisfied with my visit there and my vehicle. Thank you JD BYRIDER

Unprofessional. I received a supposed auto generated text and the sales rep refused to say their name and the business they represent. I was very interested in doing business with this company but the sales rep continued to avoid answering who they were. After a while they at least opened to what company they were representing but continued to avoid giving their name. No business from a professional standpoint would avoid giving this info. Further more I had to be snarky with this sales rep just to get some sort of a response. If this is how business is conducted at this dealership I will continue to contact all appropriate personnel until something is resolved

I have never had a problem with this company. Friendly and professional. The extended warranty is a life saver. Warranted repairs at a very low cost. And they made sure I had transportation. While vehicle was in the shop. Also no charge for little things in the first year. CNAC. Knows me when I walk in, knows how much I pay, and are very friendly. If you need a car, have low or bad credit this is a good company to work with.

My experience with the maintenance dept has been very positive. They are courteous, professional, considerate and go above and beyond to assist their customers. I have recommended them to friends, co-workers and anyone who is looking for honest and reliable car service.

Love this place when I first got the car.. as of day I feel different. Im almost done paying off the loan. The car itself is a good car I cant complain about that. But their customer service has gone down alot since they quote got new owners. They dont work with you anymore. They are rude when talking with them. My pay period has changed since Ive gotten the car. At first they worked with us with that and it wasnt ever a problem. Then one day out of the blue I get a nasty email and voice messages on my phone. How they are under new owner and they no longer work with you and need to pay up today over turn over car. So yea would I recommend this place to anyone anymore......that would be a big NO!!!Go somewhere else not because of the cars but to me it also has alot to do with customers service which they need to work on.

Got a really nice SUV here and i love it. The 3yr. 3600 mile warranty and other perks make it a great place to shop. Staff was not only extremely helpful but hilarious. Id recomend them to anyone!

My experience at J.D Byrider was great, the serivce manager Matt Hooper was the best, I had a $100 gift certificate but didnt quite cover the services I needed but they took care of it for me. They were very thorough but were quick with getting things done. If asked I definitely would recommend going to J.D Byrider for all my car needs.

Quick service.

The only reason I give this place 1 star is because its the lowest option. If you go here, expect to be sold a 10 year old car with more than 100,000 miles, and when it no longer runs, you will be treated like dirt if you dare question any ethics. Your on time payments mean nothing, and you can be acused of stealing when you tell them you will no longer be paying for a broken vehicle. Whos the real thief?

If you are not in dire need and can find a better place with less interest rate i do not recommend. Although Matt in the service department is wonderful he can only do what he is allowed. The cars are good for a couple of months a year tops and then you occur an abundance of problems that the warranty does not cover. The cashier has a nasty attitude and some of the fiance are just as worse.

Very great team. I came in unsure of if I could be approved. I really didnt have any confidence that I would walk out with a vehicle because my credit history isnt the best. From the moment I walked in Angel and Brian treated me as if my credit score was 850. They were patient and tried everything they could to make sure I was taken care of. I definitely recommend this location to everyone looking to purchase a vehicle and needs a little help doing so.

Claire in the banking department is condescending and not helpful. She essentially drove me out of her office for not being wealthy. 10/10 would not give them their business. Candy, however was very helpful.

While I wasn’t too thrilled to have to buy a new car with bad credit, JD Byrider has been easy to work with. Also the few repairs that were needed were fixed promptly and the car runs great. The only drawback is their hours of operation don’t really work with mine. But it all worked out.

I love the customer service that I receive. They are always fast and the prices are decent. They are all very personable.

I really love the free oil changes from JD Byrider. They are quick and great quality work. The employees are also very nice !

I am only giving this place 1 star because have to mark at least 1 to be able to post a review. This company isnt even worth an outline of a star. I got my car about a year ago and the HARASSMENT!! The day before my car payment is due they are calling me to remind me that I need to make a payment! They also send me email after email. I do not need reminders to pay my bills. Plus they asked me for 12 references and they use these people to not only solicit cars deal too but to call and ask if they have spoken to me about my car payments! I HAVE NEVER known a company to do anything as ridiculous as this. Not even one week after I got my car it was dying on me. I have had to go in and complain about my vehicle on 3 separate occasions when I know factually no one cared. And being a single parent mother I rely greatly on my car. My car is marked up 3 TIMES the Kelley Blue book value and I make high biweekly payments. After having my car car for a year I asked if I could get my payments lowered and was told no because I was late twice on payments. Ok I can understand that (not really) but paying 3 times the amount and being harassed as well and my friends and family you would think they would want to do everything to keep their customers happy. All I can say is this is a Bad company and if you need a vehicle look else where.

Very helpful! They always do what they can to help everyone. Always cheerful and full of smiles, very positive attitudes towards everyone. Walking into them smiling makes your day.

I have had nothing but bad luck with this car lot. Always told one thing but never happens in the time they say it will. Broke down on the way home from buying a car the very same day. Was given what they called a better more expensive car than the 1st car I picked and now I have no car at all due to the motor being bad and its in their shop. I was told it would take a week and now we are ending the 2nd week. My biggest regret is that I didnt walk away from them when the first car broke down on the way home from the car lot

Usually always get good service, but Im not sure about this time. Left with a whole new problem Ive never had and it was just the battery. Im really confused.😔

My lady and I recently bought a car here and they have been really good working with our budget and even replaced the motor in our car because it started knocking and what was best of all is the car was still under warranty. I would recommend buying a car here.

Have bad credit and JD byrider is the only place I went to that could finance me with a low down payment. Both guys from the sales and finance department were great. Process went fairly quickly. I drove away with a car I love in about a hour!

My experience was great. Great customer service. The employees were very professional. And they did an excellent job in a timely manner.

Everyone was great at making sure I knew everything that was going on during the process. Very personable, would recommend them to anyone.

Its so easy to go in and get a oil change early in the morning. They get you in and out quickly! (:

The people are very nice and will work with you to get to the root of the problem. No matter what it may be. The service is good and done in a timely manner. I would recommend JDBYRIDER to anyone for a vehicle.

Staff was really nice very helpful and I like how they work with you

They was very helpful I had a good time shopping for a vehicle they was honest about everything and helped me out a lot.

Would not reccomend at all, everything about this place smells of typical sketchy used car salesman bs. Dont give these people a dime

The people were nice, may have messed up a couple times but they were nice and we were approved! They work with you even with bad credit.

They are very rude an i never felt so rushed in my life! An they want to put u in a older car with a high payment.

Thanks to Dave, I was able to trade in my car and get a vehicle that I love!

I had excellent service. No problems and everything was explained very well.