Our installation was just finished and we could not be happier with the service! Andrew Lechner did a fantastic job. He was courteous, professional and quick. Than k you!

Hassle- free experience. Completely smooth from beginning to end. Thanks Justin.And thanks Andrew.

Had to have our system looked at for the first time in 7 years. Service guy Tony Klimek super knowledgeable about every part of the system on how and why it works. Explained everything in detail about what was going on and solved a minor issue without hesitation. Best experience Ive ever had with a service call. 100% satisfaction 👍😁

Super helpful, friendly staff and a great product.

Handled everything from testing to installation in a timely, efficient, and professional manner. Andrew, our installer, left the area clean and neat with everything explained in detail. Very pleased with the entire crew.

Today we had a new tannin unit installed by Tony. This had to be hooked up to our existing water softener. Tony did an outstanding job with the installation AND helped us understand how they worked together! He reset our softener and got us up and running. He also made adjustments to our reverse osmosis tank and filters....also showing us how to change those out next time!! Best part... the water is already clear!! Thanks Tony for your outstanding service!! We greatly appreciated it!

Ian was professional, polite, efficient, and a great communicator. Throughout the install he communicated when our water would be on or off and was very thorough once he was finish to ensure I knew how my water softener and R/O functioned. Great service and great product. I would highly recommend!

Great place. Just wish they had spring water....

Tony K was patient with me and did an excellent job analyzing the problem. He took time to explain to me how the system worked. This is the best service man you have ever sent me over the past thirty years. Now if you could only get the office to work as smoothly.

Tony did a service call for me today very knowledgeable, professional, courteous.would recommend him and his company to anybody.

Great place, cost effective. One of the lady’s returned my wallet that I dropped in the parking lot. I was very grateful.

Andrew is a definite 5 star technician! He recently installed our new Kinetico water softener system. He was very efficient, professional, knowledge savvy, and walked us through the instructions. We could not be more pleased and will request him for any future service needs. Thank You for a great job!

Tony Klimek was our water softener install tech. He was prepared for the job. Well organized. Went above and beyond the call of duty. Installation very professional looking.Removed old unit. Very Satisfied. Highly recommend Gordon Water.

Andrew did a great installation. He was thorough and. Made sure everything worked properly. Gave some tips on how to keep things running smoothly. Andrew was very professional and made me feel like my money was well spent on this work he did. He as very knowledgeable about the entire system and helped me understand it.

We had Andrew install a new water softener for us. He was professional, courteous, friendly, knowledgable, and answered all of our questions. We had a great experience. Thank you!

Have been a Gordon Water residential customer twenty five years beginning as a bottle user with a hot/cold water dispenser. Because we opted to exchange bottles ourselves we gradually accumulated interactions with staff members.From our point of view (she who thinks she must be obeyed and mine) we (dont we all?) build awareness of a companys wellbeing or lack thereof every time we interact. Having been an observer of the Gordon work family a long time i can say we both like what weve seen - engaged, positive, well informed/knowledgeable and friendly staff that reflect a liveable, cared for workplace. Neither of us wants to support an undesirable employer - build a shaky house, shaky consequences are inevitable. From our experience the Gordon family has reason to be proud of the company theyve built, thats the kind of people we want to see thrive. We started out being Gordon customers, have yet to regret that decision.Shout out for Phil Miller, (The Bald Guy).Phil babysat sat us through the steps - whole house filter, Kinetico soft/r/o systems. Phil can explain everything Gordon Water offers, what Canneys offers, and Culligan. His knowledge, honesty and patience with us from initial purchases through maintenance questions since then have been flawless. 27 years Phil?. Though it pains me to get dressed up, in the event you retire, and your work family announces a retirement blowout/customers welcome, count us in. Youre a hell of a nice man, it continues to be a pleasure to be among your people.Post Script - Hey Phil, you are always welcome here - burgers, brats, steaks (no veggies welcome) gimme a heads up, done deal

Wonderful. knowledgeable people... truly interested in providing the healthiest, best water for your needs... and affordable !

The technician (Ian) called in advance, and arrived when he said he would. Within a minute of looking at my setup told me the likely causes and what it would take to fix it. He then very clearly explained to me what was supposed to happen and why we were getting salty water once every day or so. He then proceeded to fix the issue. He was very personable and responsive to my inquiries and I am confident he resolved our issue fully.

Wonderful experience with our service man Russ. He found the issues of our old kinetic system and now its time for an upgrade. He also checked to be sure our soft water system is working properly while making suggestions how much salt to put. Fill not to top but always 1/2 to 3/4 full and let salt empty each and every time to be able to check what salt is doing..IE bad salt. Awesome 👍. Thanks again.

Russ and Max came to our home to install a Kinetico leak detection system and a Kinetico water treatment system. The guys were great! Had a problem with some equipment and the app. Both were fixed quickly. Thank you.

Salesman Phil and Service Tech Ian were awesome. Ian arrived on time with a pre arrival call. He removed the old water softener and installed the new Kinetico. Ian was very polite, considerate of my house and even tolerated my annoying attention loving dogs. Consulted with me on placement and was very patient explaining my responsibilities to ensure the best water softener performance. When he left the work area was cleaner than when he started. Would totally recommend an evaluation by Phil and an installation by Ian!

Andrew L installed a new Kinetico water softener in our house. They did a great job of getting it done while keeping the area clean and tidy. Before leaving, Andrew explained how the system would work and took the time to answer any questions.

Tony was very helpful and informative. We had never had a water softener before and he walked us through the operation. He also offered to replace the filters for our drinking water. He was on time, very nice and extremely helpful. I would strongly recommend Gordon water systems.

Andrew and Jeff installed our rented water softener. Through the whole process from getting the right system to installation all my questions were answered. Specific details for each system as to what would be best for our needs. I was called before the guys got here and was walked through the system before they left. They did a great job and cleaned up everything before they left.

Great experience. Learned a lot. They were willing to talk about my situation in general but not trying to sell me something. Others wouldnt discuss until a salesman has been assigned and gives a pitch.I got a lot of information from talking with the gentleman at the downtown store. I have made a appointment at my house for free test and analysis.Easy in and out of location and a clean facility.

Tony just installed a water softener and RO unit. The craftsmanship go the tie ins was excellent. He did a nice job explaining how to use and maintain the units.

We purchased our house in 2014 and had Gordon Water out to look over the existing water softener. At that time it was working fine so with some tweeks to the settings we were good to go. Fast forward to 6 years later and it was time to replace it. We called Gordon Water again and they confirmed that it was time to replace. August 29, 2020 was the day of replacement. Andrew Lechner called to let us know he was 10 minutes away. He arrived and got right to work. With a couple of hours everything was ready to go. He took us down and showed us the new system and was on his way. Great Job!

We had the water softener and the RO purifier system installed by Gordon Water systems back in August 2020 and are completely satisfied with both the systems. The technicians are all knowledgeable and pay at-most attention to the customers needs.I recently had an issue with cold water out of the fridge, but it turns out there is an issue with the fridge and not the RO purifier. Tony was kind enough to check it out and he also found out the softener wasnt performing well since It needed a salt refill. He helped with that too. I recommend their service to anyone who is looking for solutions to their water problems.

Cameron did a fantastic job installing our Kinetico water softener. He was knowledgeable, personable, and answered every question. Really appreciated him coming out. Thank you!

Cameron did a great job on installing our Kinetico drinking water system. He answered all my questions thoroughly and has a positive attitude.

Tony provided great knowledge and installed our water system. Super friendly and helpful. He made sure to test our water before leaving so we can take the next steps to getting clean water!

We had Gordon water come out and check our water and our softener. Tony helped out and we are glad he let us know about our pressure tank because it was broken and we had not idea. Thank you so much for your help! We never had a well and septic and he helped us a lot.

Service was great! Cameron was very professional! He wore a mask and booties which made us safe and my floors clean!

Tony is always such a great help!!! Hes the best!!!

Tony was very helpful and professional. He was positive and helped with our Kinetico water softener.

Ian and Sam came to install a new water softener for me on Friday. They arrived on time with masks on and both with a friendly attitude. They worked efficiently and were calm as problems with my plumbing were encountered. After resolving my problems, they were patient as they showed me how to change the filter next year even though it took longer than a normal install. I would highly recommend Ian and Sam for any job Gordon Water Systems does. They were great!

Andrew did a great job installing our water softener. He explained every3thing and I learned some things I never knew despite having a softener system for 30 years. He is personable and friendly and we will recommend him and Gordon. Thanks! Sam and Anne

Tony did a great job repairing the equipment and explaining what and why he was doing it.

Andrew did a great job addressing the issue. He went above and beyond to make sure everything was working properly and all my questions were answered regarding my Water Softener Rental from Gordon Water. I even asked about a possible credit for the months it had not worked, and he let the office know so they called me directly. Wonderful Service :)** My only comment is that during the pandemic it seems it would make sense for techs to be wearing masks when they do visits to peoples homes. Not really related to my service, but I did note that it was odd he did not have a mask. Thanks!

Very fast and efficient install. The tech was really nice and did everything in a professional manner. Just had installed today so hopefully I will get plenty of years out of my water system! Overall a great experience. Would highly recommend.

Andrew did an outstanding job installing our new system!! He was very knowledgeable and professional. We enjoyed meeting him and appreciated all his efforts in regards to our water system.Brian and Mollie Gaggin

Ian did an amazing job installing our water softener and RO system. He was friendly and professional and very easy and pleasant to work with. We’re grateful for the experience we had with him and Gordon Water. Definitely would recommend.

Andrew and Sam did a great job being prompt, thorough and efficient on our install. They were delightful to have in our home and I would high recommend them to any seeking this service.

Andrew Lechner hooked up my new water softener today.Not only was he a perfect gentleman, he was clean, orderly, and efficient. The softener works wonderfully, and he left my basement spotless after removing the old unit.But just to make things even better, Andrew was fabulous when I had to trouble shoot my low water pressure after the installation. By phone, he helped me determine the source of the problem and fix it.An excellent technician working for a splendid company. I can not too highly recommend Gordon Water Systems of Kalamazoo.

Good service. Love Kinetico water softeners.

Thank you for doing an excellent job installing our new water softener, Andrew. You were efficient, friendly, and answered our questions with clarity.

The water specialist will definitely try to sell you on higher capacity systems, but once you make your decision the process is smooth and painless.Our service technician, Ian, did a great job installing the system in our small Michigan basement. He gave a thorough explanation of the system and maintenance before he finished up, which I really appreciated.

Justin was on-time, friendly and extremely knowledgeable in his field of work. I was very impressed by the tangible tests that were run and the results I was able to see right here in my home. Justin also provided an in-depth and detailed estimate as to what systems are available and what type of system may work best for my application. The small things make the difference to me, so getting a folder for all my Gordon water documents to be kept in and also feeling zero pressure for what choice to make also play a huge role in deciding where to go for my water treatment requests.

Gordon water is made on wonderful customer service. Everyone that Ive ever spoke to or worked with has been incredibly helpful and informative. My technician, Tony, went above and beyond to fix the problem I was having with my water. The receptionist went out of her way to get someone out to my house as soon as possible. This is the kind of company you want to work with. 10/10 would recommend to anyone.

Tony is always great to have work on our equipment. We have several buildings on our campus with Gordon Water Systems units in them. Tony is very detail oriented when fixing any problems and completely knowledgeable about the equipment. Thanks Tony!!

Gordon Water Systems: Salesman Phil M. completely knew his business. Was able to walk us through the spectrum of hard water and the softening of it. He gave us several options of systems without pressuring us in any way. Andrew L. and Ian C. did a first class job of installation and removal. They fully explained the operation of the system,and left our basement clean and orderly.

Tech was very knowledgeable of the water system installed. He was very helpful in answering my questions. He took the time to make sure our softener was working well again. I am a repeat customer and trust them for my home water quality.

What can I say, from the sales to the install Gordon Water hit all the marks to make this an enjoyable experience. I truly appreciated the professional installation provided by the Service Tech Andrew. He answered all my questions above and beyond my expectations.

Andrew L. made a repair visit today and did a great job. He was efficient, explained everything well, and was pleasant. I so appreciate his professionalism. Thank you!

Our experience with Tony certainly was an upgrade from previous technicians that have visited our home to evaluate the maintenance of our water system. In the past, some techs did not even measure the quality of our water. That was the first thing he did. I have insisted that the main filter be replaced along with the osmosis filters. The main filter was replaced within the past year; however, it appeared we should have requested it sooner as it was evident the one year rule we have always been informed does not apply to our water. The filter was actually black in color. Tony cleaned the container, replaced filters and made sure everything was working properly. The pressure from the osmosis filter was not running properly and he brought in a red pressure container and our water began to flow smoothly. In the future, we will request Tony as our technician. In the past, a $75 labor charge included unacceptable service.

Rachel is awesome, she helped the counter guy do his job. LOL!

Andrew L installed our new water system today. He was on time and very courteous and respectful. He got it all working well with no leaks. He then showed me how it all works and how to maintain it.Very excellent professional experience. Thanks Andrew!

Andrew was friendly and knowledgeable. He did a great job installing our new water system and explaining what we needed to do to keep in running well.

I found that the representative from Gordon did everything in his power to make me feel at ease today. This meaning with our current situation with social distancing, he was very aware of making me feel safe with his professional attitude to take care of business and be supportive to my concerns with the Virus and social distancing. We had been told that the Gordon water tank was not functioning properly, therefore causing problems with our 6 year old hot water heater, making it necessary to have to replace it. With Tonys testing of the filtered water, it was evident that there was very little problem regarding the Water SYSTEM itself. He cleaned and replaced the equipment in the bottom of the tank. He washed out whole tank and filled the tank with three bags of Salt, and left two bags for our later use. All his work took an hour and a half or more here.When all was said and done, we are confident in the Gordon System, for its keeping us with clean and clear water. Thank you Tony.Cheryl White

I called to have water delivered to our office on a Wednesday (our regular day) while I was on vacation. When I returned to work on the following Monday; no water. I called the office and spoke to Rachel; she said she would contact the driver. No reply from her so I called and left a message for our sales rep Tamara and no reply from her either. Suddenly yesterday a truck showed up and drop off a couple of bottles. Customer service is always a big deal and a return phone call from one of those two people with at least an Im sorry would have been nice.

Justin was awesome! I was looking for a water softening system to be put in and he was super detailed and very thorough while explaining how the system worked. Justin answered any questions I had and he made suggestions based on the needs of my household. He left me with many quotes on different softening systems they offered as well as a quote for a reverse osmosis drinking water system. Honestly couldn’t ask for a better first impression!

The entire experience from having Brian come out to educate me and learn my options for better water, to Russ doing the install and Tony and Russ coming back out to fix an issue has been a pleasure. Very knowledgeable, professional and kind folks. Thank you guys!

If I could do negative stars, I would. Talk about poor customer service and terrible prices. I called on 5/8/2020 for a simple O ring for my in line filter on the Kinetico water softner system. I no longer live in the area, but was able to remove the system and install it in my new house. Anyways, not only was the young lady rude on the phone, she refused to give me any information for the correct size, numbers, etc...so I could obtain one on my own. She basically wanted me to pay $7.60 plus tax, shipping etc. for ONE ring. I dont like being robbed blind and do not like putting up with rude customer service individuals. If you do, feel free to shop there for the both of us.

Efficient and detailed. Great work Andrew

Excellent service. Russ Pratt arrived for a service check of our decades old Kinetico filtration/softener.His evaluation was thorough and professional. In the process, he noted an issue with our well which needed repair. The well man said it was a good call on Russ part. Russ was honest in his evaluation and offered several options to our softener issue. We decided to replace our system and he installed it. Upon installation, he took the time to demonstrate operations and filter changes.

Amazing service!Gordon Water is a great local company and Brian was amazing at customer service. He even came out to my house to help trouble shoot a problem we seemed to be having after we installed the softener and went way way above and beyond to figure it out. It turned out it had nothing to do with the softener or any of the new equipment and a byproduct of an hold house finally running softened water and is now working perfectly. I would recommend Gordon Water to anyone!

Justin was excellent in determining our water quality and what equipment would correct it to our expectations. He was thorough in his testing, explanation, and evaluation of our options. Our service professional, Tony K, was also excellent for the installation of our new softening system. Extremely knowledgeable and experienced - he made the entire process look effortless. He also accommodated our special requests with ease. Both men were polite and professional, definitely would recommend their services to others.

Brian was very organized and knew his products very well. He presentation was clear and not pushy. He measured the calcium and iron in our water and recommended the type of unit that we would need. He gave us the pros and cons for each unit and explained the space requirements in the house for each type. We have been very happy with the softener that he recommended for us and would recommend buying it to anyone.

Andrew L was great for our move! He made the process very easy and I didnt have anything to do or worry about.

Tony repaired my water softener and performed other maintenance. Nice guy. Explained what I needed to know. He was clean, polite, wore booties and cleaned up after the job. I’d use him again.

John Weir came to install our Reverse Osmosis water system in January. He was so respectful of our home, he was efficient, friendly and answered all my questions. Today he came back to do a check up service and he was again so kind and helpful. He answered all my questions and was so respectful of our home (taking off his shoes at the door). My toddler and I really appreciate his flexibility and efficiency so we could get on with our day. We love our water and the service we’ve received from Gordon water and specifically John. Thank you John Weir!

Tony installed my Iron Curtain and did an excellent job! The routing of tubing was very professional looking while maintaining functionality (e.g. no sharp corners). He was very patient while walking me through the setup and was able to answer all my questions as well.

Our planning session with the water specialist was excellent. The installation process was excellent. As with any new project there can be snags. We had one. Unbeknownst to us the reverse osmosis system started to leak. We traveled for the Christmas week. So were a couple of weeks of leaking. Luckily, the damage has been minimal, most of the water landed in an open container that was staged on the floor under the leak. I phoned first thing in the morning to get repair help. Well, the office manager said it would be almost three weeks before someone would come out here. I said this is a new system, its a repair, and can I speak with your supervisor. Once I asked for the supervisor the office manager regrouped and offered to squeeze us in at the end of the day. Its a very bad look for Gordon, Kalamazoo office. Too bad standing behind their equipment does not seem to be a priority, at least in our case.Tech came before the end of the day. It was a bad o-ring. Problem solved!

John W. was great. He ran water tests on both the softened water and water straight from the city (Portage) and he adjusted our water softener as it was running way too much. Every step of the way, he explained very clearly what he was doing and what he was trying to accomplish. I bought this water softener from Gordon Water and thought I might have to have it replaced, but it just needed a couple of simple adjustments. John did tell me what parts may fail (the unit is 10 years old) in case something does go wrong. Overall, the money I paid for the service call was money well spent.

Great service and professional install. Highly recommend.

Thank you very much, John Weir, for your expert help today. I had to pay a service call and that was expected but it would have been doubled if John hadnt opened up the salt bridge on his own. I have to say it became a pretty salty job when John was finished. I so very much appreciate his efforts to go the extra mile and save me additional costs. Great company. Great tech

Water specialist Tony was on time, dutifully wore his mask and booties : ) and successfully installed my iron remover without leaving behind any mess! Couldnt get better than that! Thanks!

Tony completed an inspection and correction of our water softening system which had not been working properly for several years. As a result of his work the system worked properly. He did a first class job in finding the problem and correcting it. I highly recommend him.

Provided effective and efficient solutions to water softener issues at our new home, and was very helpful in explaining what was needed, & how to maintain our system, and offered options for our updated reverse osmosis system. Our service guy was very knowledgable, and patient.We love our soft water! It makes a ton of difference!Thanks Andrew!⭐⭐⭐⭐⭐Karen & Al

Andrew was very prompt and very professional. He checked out our equipment, ran a couple tests and determined what was causing our problem really quickly. He was able to get things corrected and explained very clearly what had caused it and how we could prevent that issue in the future. When he left, everything was cleaned and youd never know there had been any work done. We are very happy with the service. Thanks, Andrew!

Ian was on time, very friendly and informative

Andrew did an excellent Job installing our new system.

Our Service Tech, Andrew, was very profesional, kind and with good manners. He knows what he is doing and is very down to earth when teaching how do do technical things with the equipment. Very satisfied with his service today.

John Weir came over to install a new Gordon Water RO treatment system. He called while on his way, and showed up on the day and time expected. He is very professional, and seems to take great pride in his work. He did everything he said he would do, and his attention to detail is refreshing. He took the time to answer all my questions and make sure I was comfortable with everything. Additionally, we enjoyed good conversation while he worked. Very well done, sir. Thank you, John!

Andrew L phoned me 10 minutes before his scheduled arrival, showed up on time and was fully prepared for my installation. He and Mike did a great job of explaining the process, asked permission for all placement of equipment, and showed me what to expect with my new RO system. I would recommend these folks starting with Tamara who I met at a vendors booth, Phil who came to test my water with no pressure to buy, and set me up with the right system for me. I am renting to begin with, but if Im as happy with this as I think I will be, I will buy the system in a few months.

SCOTT is very personable and customer service oriented. He listened to my assessment and proceeded to resolve the issues. After asking questions on how we use/manage the system he proceeded to advise, teaching the best way to proceed. I feel like our system will work better and last longer by following his directions.

The staff was very helpful. Also the rates are pretty good. I felt that I was actually being taken care of and not just sold. Thanks ladies.

Service was on time, professional and quick! Would definitely recommend!

Justin is a total professional. Knowledgeable and patient in helping me to understand exactly what was happening with our water system. Would highly recomend him to a friend or any one looking to improve their water system. Really appreciate the time he spent in our home.

Great installation, rent or buy. Rent to buy later very flexible. Quality product, works well and reasonable cost. Especially compared with other water treatment companies.

Andrew was great. After a city water problem created a mess with air in the lines and even more iron than usual in the pipes, Andrew checked everything, replaced whole house filter, water filter, got RO system operating again and added a boost to softener for dealing w iron. Did it all and had job complete well within time frame.

We met Justin at the Kalamazoo Home and Garden Expo and he came out to test our water and explain our options shortly after. He was very helpful and informative. He was not pushy at all and my wife and I were very comfortable with having him in our home. Overall, we felt that he had our best interest at heart.

Tony Klimek arrived ahead of schedule to check our Kinetico water softener and reverse osmosis filtration system. Our system is 12 years old and we have never experienced any issues, but thought it would be a good idea to have everything checked out. Tony checked our waters hardness and also the reverse osmosis unit. He replaced one filter in the reverse osmosis unit. He also cleaned the brine storage tank and installed a new plastic piece at the bottom. The bottom of tank had some built-up slushy salt which he removed. He inspected the softener settings and said that they were fine for our waters hardness level. Tony did a very good job and was very conscientious and thorough. I appreciate workers who take pride in their work...and Tony is that type of worker. Thank you, Tony.

We needed our water purification system re-installed after an awesome kitchen remodel from Paul Carrol, (another review). John advised us to not put our system back under the sink, and have it installed in the basement instead, because He thought it would be easier for us and the system. I appreciate John not trying to just do the typical method and push through his job, and instead he took the time to figure out the best solution for us.

Andrew was very polite, friendly and professional. He gave a very informational demonstration of the equipment after installation so I know what to expect during operation.

Andrew was on time for our appointment, he was enthusiastic, and efficient.He knows what needs to be done and does it.Thanks Andrew you are a winner!

I was concerned my Kinetico water softener was not working properly after a plumber who was there to replace my water heater made a comment about it. I scheduled a water test and Justin came out, looked at my system and tested my water. He reassured me that it was working properly. Thanks for the great service!

We have had our Kinetico system now for 17 years. This year we had Gordon do the first serious maintenance check on the system. The softener was still outputting zero hardness water, so we were able to skip over re-bedding the resin tanks. The chorale tanks were re-bedded. Also we got weary of having to frequently change the pre-filter cartridges. Gordon installed a Hellenbrand filter which runs a self-clean cycle every three days. Their senior technician knows how to sweat copper pipe very well and neatly. We are very pleased with the service and quality of products Gordon Water Systems offers.

Andrew was friendly, knowledgeable and did a great job. What more could you ask for.

My family and I have been using the kinetico reverse osmosis system for years now. I cant imagine drinking or using any other system for our water. Justin does a fantastic job at educating his customer and I would not hesitate to refer anyone to him and Gordon Water. Their product and system is outstanding and reliable. Definitely a value to my family! Gordon Water....Good for YOU!