Showed me exactly how everything work and asked several times if I had anymore questions. He was very helpful and answered all of my questions.

The drive for Airway Oxygen has been at my house two time. He very helpful. I’m happy I’m a customer of airway And Oxygen.

He was very courageous and did things that he did besides deliver the mattress for me. He explains things about the mattress that I should know. He also answer all the questions I have for him and took all the material with him that I didnt want.

Very nice and right on time that he said he would be there

The in store employee was great dealing with terrible corporate communication. The the change was of ownership was not communicated with the new procedures. The new procedures are going to make us look for another provider.

Delivery took place at exactly the time scheduled. Delivery man was pleasant and cheerful. Thank you

Very informative and patient with all of my questions. Thank you!

Very efficient and friendly folks. Very helpful!

Everyone is always nice and can answer all your questions.

Jeff was very nice and helpful. He made sure I understood each step before moving on to the next step. That is appreciated because health matters often seen overwhelming and confussing to me, not in this case. Thank you. He was also very kind and respectful . I go by a name other than my birth name so he asked my pronoun preference. Mine is just a nick name but I was impressed that he took a moment to ask.it made me much more comfortable.

After using my machine, I met with Jeff to “fine tune” my pillow fit. We tried various options and tested them. Success! He put me onto the best pillow for me.I went from a 29 occurrence to 3.1 - overnight.He as usual was “Mr. Polite” and worked with me to get an outstanding result.Thanks Jeff!

I cannot say enough about Josh!! My wife called late Sat. night to indicate that a piece of the suction machine had broken and we asked if we could possibly obtain a replacement part. At first we were going to meet Josh on Sunday, Sept. 6th, at the Kalamazoo store on Sprinkle Road. But then he called Sunday morning and indicated he would be delivering the replacement parts and extra tubing to our house! This is incredibly excellent customer service!! I use this machine quite often and am so very glad to be ‘back in business!’ Please give Josh a raise - he deserves it for taking time out of his Holiday weekend to accommodate a client’s request!!

He was awesome! Very polite! He also went through everything with us a couple times to make sure we knew exactly what we needed to do and that we were comfortable doing it before he left. All around great service couldnt ask for anything better especially since it was late at night and he still took special time to make sure it was done right!

It was a very pleasant and informative experience. I left with a good understanding of my new machine and how to use it safely and effectively.Couldnt have been happier 😃Many thanks to Jeff and the staff at Airway Oxygen! I have received such great service! A five star experience every time!!

First time customer after moving here from TN ... The equipment sent from a different location were the wrong items and Karen got everything straightened out for me... Cheerful employees and great customer service!!!

Went in and was promptly greeted. The woman that helped me was pleasant and thorough. When the company didn’t have exactly what I requested, she notified me. It was just a matter of color but she still informed me. I was treated well and with respect unlike other medical supply places I’ve been to, if they have what you need I highly recommend coming here.

Jeff was wonderful and very knowledgeable with the CPAP machine. Jeff was patient and kind and helped me stay calm as I tried on the headgear.

This is my first experience at this facility. Jeff was patient and knowledgeable in the cpap machine that I received today. He answered all my questions without hesitation. Definitely made me feel a bit better with using the machine. Would definitely recommend this place!!!!

Very knowledgeable and thorough.

Jeff Stakely was absolutely excellent in explaining and assessing my c-pap needs. He took the time to set up my app too. He was kind and respectful. I have used c-pap for 15 years, and I learned more from him than from all other respiratory therapists combined. Thank you, Jeff!

Very knowledgeable and very caring

Thank you Jim. I appreciate the time you took to go through the process and make sure that everything was in working order and safely prepared. You did a great job with giving instruction as well

Jeff was very friendly, patient, and assured I could work my new equipment. Wonderful experience.

Excellent service and complete understanding

Jeff was extremely helpful and very thorough with his explanations. He made everything easy to understand and is a very likeable man.

Jeff was extremely helpful and professional, answering all my questions and demonstrating the device and accessories thoroughly. I was very pleased with all aspects of my visit.

Always a great experience with Jeff he is patient, attentive and caring bout my needs and shows such care. You can tell he loves his job

Jeff did an amazing job. He was very patient and thorough.

Josh was very helpful in helping identify a mask that met my husband’s needs. He explained how to use and understand the CPAP machine very clearly and answered all questions. Thank you Josh!

Though I was told over the phone that my CPAP mask was discontinued, when I arrived Jeff assured me that was not the case. We talked about other option, but why mess with something that works?Jeff was professional, courteous and helpful. I recommend him and Airway Oxygen in Benton Harbor, MI, for all your home medical needs.

Jeff Stakley at Airway Oxygen on Napier in Benton Harbor was VERY helpful in explaining the machine and all its parts, and wh at I needed to do to get started. He listened and answered all my questions and I felt like I could contact him if I had more to ask! Great job -- I recommend Jeff Stakley highly! 👍

Jim was extremely helpful and gave me detailed explanations on how to set up and use the Cpap machine. A great overall experience. Thank you.

Jeff was so knowledgeable and kind during my visit to Airway Oxygen. Thank you for your time!

Local staff in Benton Harbor, MI were great to work with. Once I had my fitting for my CPAP and got going it was a different story. Endless calls every 2 weeks and a 5 minute conversation about how I was not yet eligible for restock of my supplies. Now I am getting calls from India for a local company. Unfortunately I am going to switch services because of way the company handles customer service. I honestly feel bad for the local staff since they were great to work with. There corporate division is not doing them any favors.

Yes Jeff did an awesome job of explaining everything very well and he was really nice and kind.

Jeff explained everything thoroughly and then took the time to let us become familiar with the CPAP machine. He was helpful, friendly and professional.

Jeff did an amazing job with details and instructions on my C pap machine we drive from Niles to Benton Harbor to get the best customer service, rather than going 3 blocks to Vans here in Niles, never had better service than going to Air Oxygen Jeff is the best at his job!!

Jeff definately knows his stuff! Hes always plesent n very courteous. Hes a cpap user himself so he understands first hand any struggles or complications that may come with using a cpap machine. I would recommend him 100% !!

I was nervous about using a CPAP machine. Jeff was awesome and walked me through everything. So far so good! I’ve used it 2 nights and I’m getting used to it already.

It was fast and easy, great details and explanation of all updated equipment, nice job.Kenneth Wojciechowski

Jeff is amazing, explained everything in detail and made sure I understood before I left. He’s just about the nicest person I’ve ever met.

I have been a customer at Airway Oxygen for about 10 years and have never been disappointed or unhappy with service, advice or any personal interactions in all of that time.I am more than happy to give a big positive shoutout to Matt and Karen for all of their awesome help!!

Jeff did a outstanding job, recommend him for a large raise (no I am not related). 1st nite I used new mask received a 88 score 2nd 100.I will ask for him whenever I need to contact you

Jeff was extremely friendly and was a great teacher to help set up my Cpap machine.

Jeff Starkley helped with my issue. He quickly walked me through some steps and all is well . Condensation issue corrected. He was very knowledgeable courteous and it was a pleasure as usual.

Jeff was great! Had all the answers to my questions. Anticipated my needs.

Jeff was very attentive to my needs regarding my CPAP machine usage. I like to camp, and we discussed options for portable CPAP. He seems to be very interested in his clients and was answering all the questions that I had pent up for a long time. He’s very personable, professional, and I would recommend him to anyone needing help with CPAP services and supplies.

He was very good at getting everything explained over the phone. Answered my questions and was pleasant person. Especially like that hes a user of the product, so can relate personally..

Explained everything very well. Very polite. I feel more comfortable now with using the machine.

Went over equipment and functioning of all the parts quickly and efficiently. Following morning I had a few questions, call the office and spoke with him within minutes can energy assistance I needed. Great service.

Jeff has been a great help getting me setup with multiple types of masks and is very friendly

I was having difficulty getting comfortable at night with my full face sleeping mask. I called airway oxygen and Jeff asked if I would come in to the store. I went in and everything was sanitized and Jeff wore mask and he also put on gloves. He took time to explain why my mask was hovinh me trouble and helped get another one yo for try right away and walked me through each step of using it and for it with him. Very pleased with my experienceJudy Phillipi

Jeff and Stephanie were great. I learned a lot sitting with Jeff for 10 minutes. And he and Stephanie were very kind.

Very helpful! Jeff provided outstanding customer service.

I spoke with Jeff who put all of my concerns to rest. I called in a panic because my cpap machine was displaying less sleep time than i actually slept, and I was receiving computer generated notifications. I was not happy! But Jeff was extremely patient and listened. He went on to explain that if i woke up and interrupted my therapy for a few minutes, the machine would sometimes reset itself after i pushed the pause button. He then reassured me by confirming my real time from his office and not to worry. He really made my day! Great experience indeed!!

Jeff was timely, efficient, attentive, in every area it was needed. Five stars for him. He followed all the CDC guidelines also.Thanks Jeff.

Josh did a great job explaining all the equipment and answering all of our questions.

Jeff is great - polite, cheerful, explains everything, made me feel like “I can do this!”

Jeff was very helpful and explained the equipment. I would recommend these folks highly.

My visit to Airway Oxygen was very pleasant Jim was easy to talk with and very good at sharing all the information I needed too operate my CPap machine.

Jeff did an amazing job. Very helpful in this time of uncertainty.My mask broke overnight and I was leaving town and he had me come up and fixed my mask very quickly. Greatly appreciated Jeff. Thank you very much.

Absolutely excellent, quick, friendly and highly professional service from Jeff! My c-pap machine needed a download for an appointment with a doctor and even though my machine is 11 years old and barely works with modern technology, Jeff was able to figure out how to get the data my doctor needs!

Friendly and arrived on time.

He was very professional and helpful. My problem was taken care of in a timely manner.

First time customer to Airway Oxygen. Thank you, Jeff. Very helpful and informative.

My great nephew passed away Friday afternoon and they arrived at his mothers home Monday morning to get their equipment. No announcement, no consideration for the family. They could have at least waited until the baby was laid to rest. Do not use this company if you can avoid it. They truly dont care.

Jeff was amazing anx helped out so much. Very pleasant to talk to. Unlike the other two ladies from behind the desk. One was decently nice prolly having a rough day. But the other was so mean and rude. Dont ever wanna deal with them again.

Airway staff are knowledgeable and friendly. Jim has been very helpful. Overall good service!

Matt was super polite and helpful. Thank you for your great customer service!

Super attentive to my sleep health needs and providing the best supplies.

Matt was very courteous to talk to about my needs for CPAP.

Kim is amazing and very helpful. So happy with their services!

He answered all my questions and showed me how to operate my machine were I could understand.

Jim came out to my car, explained everything thoroughly, answered my questions patiently and assured me if I had any concerns or questions as I started using my cpap, he would be available to help.

I was very happy. Jerry was most helpful and explained everything.

He explained everything and got it set up for me to use. Very friendly and personable.

Jeff was great at explaining everything I needed to know for my daughters equipment. Jay was also kind when he dropped of her oxygen.

He explained things very well and was patient while I figured out on the machine.

Wow! Very impressed with the service provided. I called because my dads oxygen machine was so noisy and wondered if that was normal or if something could be adjusted. Karen was very nice and offered a replacement and said they would call. They did and the replacement was there in about an hour, and it is super quiet. How wonderful. Thank you!

Excellent service.Jeff has always been very helpful.He knows how to keep a customer satisfied.

Gave a huge window for when they would show up, then never showed up and expected to just be able to come by tomorrow. They just made me burn an entire day sitting around and waiting for them.EDIT:They apologized and said theyd be hear first thing the next morning, and didnt bother showing up or calling again.

Josh does a great job taking care of our family:-)

This guy was GREAT. Jeff was very personal and professional. Ive had a CPAP for almost a decade and he was still thorough and didnt take shortcuts. He wanted to make sure I got all the info I needed to walk out working. Definitely recommend this place. The staff ste all friendly and very accommodatin . They are open until 6pm on Thusrsdays and for those of us who work desk jobs that makes it really easy for us to get seen!! Thank you for an amazing experience.

Jeff was very pleasant & solved my problem quickly

Awesome staff! Very helpful and took care of all of our needs!

Seriously DO NOT USE THIS COMPANY absolutely terrible customer service. We scheduled for our equipment to be picked up and they gave us a very large window. We waited all day long (even took off work to wait) and they never showed up! No call either! When we called asking what happened they said they would be here first thing the next morning and didn’t show up again. I called and they said “sorry we can’t make it today” Um... What?!? Horrible horrible service. Do not waist your time or money.

I have always had a great experience with A.J. All I have to do is email him that I need new supplies, and he sends them out to me. I dont have to call, I dont have to fill out any forms, he just takes care of it and is always very helpful. Not many places are this easy to deal with these days. I appreciate it very much.

I had a great experience when my son’s nebulizer was delivered to our home.Recently, I had to pick up parts to that nebulizer and the customer service was underwhelming. I felt as though I was a big inconvenience. Primarily the male working was not kind. When people come into a store of this nature, obviously they are dealing with medical issues for themselves or loved ones. Kindness goes a long way.

Immediate response to my problem and Jeff did a great job at helping resolve the issue. They go above and beyond.

Jeff was very helpful and answered all my questions

These are the people you should call for medical supplies. You can thank me later...

All staff at Airway Oxygen are friendly and professional. I would recommend them to friends and clients where I work.

Without going into too many details, I had piece if home medical equipment that quit working after over a decade of faithful service. With an order from my Doctor in one hand and my worn out broken device in the other, I set out to get a new one. My first stop was Airway where I learned that insurance would not cover my replacement. I didnt have the cash available to pay out of pocket for something brand spanking new, but I needed it. Matt worked whatever magic he worked and made it happen, and by this evening my proplem.was solved. They were under absolutely no obligation to do this, but worked hard to solve my problem. I would be suffering otherwise. I cannot thank them enough. I cannot see ever going somewhere else. Class act all the way around!Aldo they have pretty much everything a person would need in the way of home medical stuff, not just O2. Walkers, electric chairs, beds, pillows, sleep apnea stuff, even the little reacher things that help you pick stuff up from 5 feet away without moving (unfortunately not the version with the T-red shaped head though)

Kim and Brian were very helpful in getting a walker brake fixed as quickly as possible for me. Thanks for helping me out!

Jeff was awesome and very informative

He did a awesome and a great job

Jeff was awesome and explained everything thoroughly

It was explained very well how to use my sleep aonea machine

Good guy

Jeff explained the equipment operation very well.