Brandon, Ben and Tyler worked as a team to make my shopping experience exceptional. They were extremely patient and knowledgeable. I had endless questions when I walked in, but left feeling 100% confident with my decision. They were extremely honest with me and did not try to get me to buy something out of my price range. In addition, they walked me through the credit application.I genuinely couldnt have asked for better customer service. Thanks Mattress Firm in Kalispell!

Very quick from the time i arrived until i left with quality product. Was greeted immediately as i walked in the door and was helped by the store manager within minutes. He even carried the two mattresses to my trailer to complete the sale with a smile

Fernando made me feel uncomfortable. Not great customer service!

We had a wonderful experience buying a new mattress from Mattress Firm. Jacob was very friendly and knowledgeable the product line. We bought our mattress in 30 mins. Jacob told us the delivery guy was off that day and offered to personally deliver it to us that day!! WOW! Amazing customer service and the true definition of going above and beyond! We will definitely be customer for life. Thank you Jacob for the wonderful buying experience.

Great service! Not to pushy like some sales people and very knowledgeable

They made it right! I was very unhappy with the initial mattress we had purchased because it caused a great deal of pain with my arthritis and MS being a firm mattress. We had a rough start but ultimately at the end Daniel and Jacob went above and beyond to correct the situation and were able to get us an exchange for a mattress I felt was more comfortable. I am very satisfied with the way things turned out and am looking forward to getting good rest. Thank you!

Daniel was super friendly and very helpful! He was so accommodating and helped my sister find a mattress that worked for them. Would definitely go back and recommend to a friend!

The best experience ever and Jake is the greatest salesman! He helped us to get the right bed for us! Thank you so much for the great service!

Excellent service

We were treated VERY well by the guys in the Kalispell store. Clean store, nice employees and amazing product.

Great service. I hope my new mattress is five-star also when I get it

FANTASTIC service from start to finish! The sales staff were knowledgeable, friendly, NOT pushy and GENUINELY helpful (thanks Conran!). The delivery folks (Ben and Tyson) were ON-TIME, courteous, conscientious and tidy! We had to manage 95% of the process from 1,500 miles away, but these folks made us feel like they were right there! We cant say thanks enough!!! (but we sure tried!) :)

Purchased a mattress that wound up not being right for me, after a few months wound up exchanging it, now have a mattress I love! Couldnt be happier with the entire experience., very pleased and highly recommend these guys, truly a pleasure to work with.

We had visited 4 stores in the area making Mattress Firm the 5th. Daniel was by far the most knowledgeable and the most focused both on their product and our needs. He had the quality we were looking for, and a price we were very comfortable with. Recommend highly. And yes, they are a locally owned company!!!

Nice service, but they dont really have a good return policy. They didnt have the twin xl frame that they suggested and promised. The foam mattress is good so far. Much warmer than the spring mattress I had, so I wake up hot even in my 63°F room and relatively light blanket. The lack of creaking and firm support is nice. Treat all sales as final and purchase warily.

We had a good experience selecting our bed. Conran was very knowledgeable and helped us find what we were looking for within our budget. They worked to make sure the delivery was convenient for us which was greatly appreciated. We have had our bed about a month now and love it. Thank you!

I have purchased two beds from these guys! They’re friendly, helpful and informative. We’re so satisfied with our experience and we love our bed! Thanks again fellas!

We had a GREAT experience! Thanks to Conran for his thoughtful consultation and follow-up! Delivery was on-time and professionally (and courteously) completed by Ben. We are happy customers!

Love the inside. Its cute and clean. Good selection of food. Fresh food including the tortillas. I love that there is a drive through.

It was our first time at this store today and we were greeted immediately by the delivery driver who explained the salesman was busy with a customer and would be with us shortly.The delivery driver took the time to explain the color coding of the beds and different varieties. Such a helpful young man!Once the salesman (Conran) got to us, he was extremely helpful and honest, took time to explain things and was patient with our indecisiveness.In the end, after we shopped around at other mattress stores, we came back and bought a mattress, adjustable frame, sheets and protector. I highly recommend this store for their customer service and their open support of law enforcement.

Very helpful staff. The guy helped me to find the best deal on a matress set that suites me. I was finally able to get rid of the mattress that I had used for the past 15 years.

Had a very pleasant experience purchasing a mattress from Kalispell Store. Charlie was professional and very honest! He helped me make the right choice for my comfort. Highly recommend this store for all your mattress needs

Great customer service, no nonsense.

Brandon and Charlie are very nice and informative when if comes to finding a mattress that works for our needs. Helped us find something to meet both our needs and made us feel comfortable doing it. Thanks for all your help.

Mattress Firm had the best prices in town & Daniel was super helpful. I would definitely suggest shopping here! Great beds at great prices!

It was a great place to go. At exactly what I needed at a low price

Great staff, wonderful bed! Fast professional service! Would recommend to anyone!

Good selections nice promotions and knowledgeable service

The staff was amazing. No pressure, made us feel at home and we love our new bed. 🙌🏼

I would choose this store over others in the area based on their customer service alone! Also check them out on Facebook for their promotions. I won an amazing pillow from them, love it. Thanks so much guys!

Best spot in Montana to buy a bed! Customer service was great. Thanks for all your help!!

Charlie and Conran were GREAT! Finding a great mattress was a quick and easy process. The delivery was made within hours of picking it out :-)

These guys are absolutely awesome they have work with me since last summer and are just phenomenal I would recommend them to anyone great people honest people

From the moment you walk in the service is top notch, so kind and helpful...no matter what your price range is theyll adapt...We walked out with an awesome bed we just LOVE. .so comfy...and a price YOU couldnt beat....

Great buying experience! Conran is the ultimate professional and knows his product. I arrived as store opened and needed to select a mattress and hopefully have it delivered within a week. Not only did Conran help me find the perfect mattress but he had it delivered within the hour, literally. Delivery gents were also extremely professional. Highly recommend!

I was looking for a new mattress for myself and the salesperson showed me several but each time getting a little more expensive, not truly explaining the make of each bed. I told the salesperson I would be back in a couple of days to try out the more expensive bed because my back ache from trying soo many during that day. When I walk in several days later He was the only salesperson in the store and I said hi and told him that I was back to try out that bed. He did not acknowledge me or even came over. So I left . He lost a sale and commission and I would not recommend anyone to go there.

Bought a mattress 2 months ago and Im sleeping great. Guys delivered it in a blizzard on time and helped me move it inside.

I bought a bed back over a holiday weekend and received a fairly good deal, but as I was being helped by the owner/manager he ended pushing in the bed and tearing the mattress, I brought it back in and tried talking to the owner. He refused to look at his mistake, I asked him to please at least please look at what had happened. He again refused. I called corporate and they told me they could do nothing since it was a privately owned franchise. I went back and forth with corporate and I was told via corporate that he didnt want me back in his store, he said I berated him in his store, I personally waited till he had no customers and tried to explain what he did to my new queen bed, he proceeded to again deny what he did. This pissed me off and I yes I tried to explain it to him again and he wouldnt budge or come outside and tried to blame everything on me and my father in-law.

Awesome staff! I had a great experience.

Was a wonderful experience have bought 4 beds 3 kid beds for a reasonable price and the 4th bed was for my boss got a cool adjustable base would recommend to all friends and family

I have bought two beds and an assortment of pillows and mattress covers. The store is clean and salesmen informative.

I decided to give this business a try based on other reviews. I believe i got a good deal on a well known mattress - the salesperson was attentive and knowledgable - we did have to pay for delivery a minimum fee - and because of the scheduled deliveries ahead of us had to wait a couple days. It wasnt an issue for us.The delivery guys were great - unfortunately theyd had a flat tire during the day and called us to let us know they had to adjust the time and they were very efficient and professional on delivery day. The mattresses evidently are a 1-year guarantee and all warranty issues are covered directly through the local dealer.Id reccomend this establishment.

Very nice and helpful!! We got a new bed!! Woo hoo

Great selection and sales are willing to go extra mile to make sure you leave happy

Terrific service. Thanks for the help!

My nearly 80 year old parents went here today to buy a mattress. The salesman used abusive, high pressure sales techniques, and he told my parents they had to make a decision today.They did. They will never do business here, and neither will I. One should not be allowed to try to take advantage of senior citizens without paying for it.

Jody Bartlett