Jeremy Tompkins gets an A++ from me!!! I got the truck that I wanted at the price I was willing to pay. The entire staff was friendly and attentive to my needs. I will definitely recommend AutoNation Dodge and Jeremy to anyone I know who is interested in buying a vehicle!!

My husband and I came in with a trade in. Adam was a great sells rep. He was knowledgeable and funny. The process took longer than we had imagined but we left happy. Thank you Adam for your professionalism and your ability to connect with us. The finance manager was fantastic even when he was short staffed. I hope I spell your name right Rashee. Thank you for your time. And bless your wife for providing safety for our community. We stand with the blue.

Very helpful and worth the time... Would recommend to anyone looking for a good deal also they will work with fair to bad credit people. Got me a 2021 charger!!!

High turnover of service staff is concerning. Issues in the past are getting much better so I won’t go into them. Overall experience at the service department of Autonation Katy is positive for sure. I own a Jeep and belong to several clubs. I hear a lot of people complain about this dealer but my experience there has been very positive and I do let that be known.Click

Seen a really nice truck online and sent a text message in. Jared responded then had Daniel message me. We coordinated everything online all the way to the pre-approval. Very pleasant and streamlined process.Came in to look at the truck, and of course buy it. Super clean and exactly as described with no surprises or hidden issues.Very happy with this transaction and would definitely recommend this team for a purchase.Raheam sealed the deal in finance and made everything pleasant 👌Bravo AutoNation 👏

Hugh Schiltz made us feel right at home and helped us every step of the way in finding the perfect vehicle. He was very informative and super patient. He could tell that we were not going to settle for anything less than what we were looking for. From the day we walked in until I drove my new Jeep Gladiator off of the lot at midnight, he made the entire experience a pleasant one. We look forward to a long relationship with him and AutoNation.

We have had a very negative experience with this dealership, definitely won’t return and would advise others to shop elsewhere. Where do I even begin? We were at the dealership all day, 6 hours, before finally leaving after explaining several times over the course of around 45 minutes that we need to leave to get our 5 year old off the bus. An hour later, they call us with another offer that they insisted wouldn’t be possible. My husband then drives back to the dealership to wait even longer and picks up his brand new car that was supposedly detailed. He brings it home with sticky seats, a dirty dash, hasn’t been vacuumed… then 5 days later, a service light comes on on the dash of our brand new vehicle. They then advise him to clean the sensor as it could just be dirty. Mind you, this is a brand new vehicle that we’ve had 5 days. It shouldn’t be so dirty that it’s malfunctioning. So my husband brings it home and details the exterior (something they should have done prior to delivery) but the lights still on. Because there are no loaners available, we will now have to be without a car while it’s serviced. We will see if they resolve the issue and detail it correctly this time. We really hope they do. But that’s not all. THEN, the cherry on top, we receive a call this morning that our previous vehicle that we traded in almost a month ago, hasn’t been paid and is now overdue. They STILL haven’t paid of the car. So they took our car and haven’t even paid for it almost a month later. We finally got word that they just sent the check. We’ll see if the car ever gets fixed or detailed like it should be but needless to say, we are very unhappy and won’t use or recommend them again.

This was the WORST experience I’ve ever received! Please avoid this location. It took 3 HOURS for a oil change and Brake check! I ended up Only getting a oil change! No one followed up with me. I had to call was on hold for 15 minutes. They hung up on me. When I returned to pick up my vehicle they were Just starting on my oil change! Complete Waste! Disappointed!

Do not, under any circumstances, attempt to use the chat feature. The people there can only make you wait while they get an answer from someone else, only to find out they didnt convey the question accurately. This is obviously outsourced and is a waste of time. The only thing they get right in chat is to continually ask for the phone number. We all know what happens then.If you are going to have a chat feature at least have it staffed by some people with at least some knowledge. Otherwise, just scrap it.

Car Salesman Anothny Grant is awesome 💯. Very professional,kind& cares about his customers.The finance Mgr on the other hand is definitely 👎🏼. Was putting on a front the entire time. Got but hurt when we decided to not go with this extra warranty oil change deal. Attitude went from friendly to rude in a matter of minutes.5⭐️ Mr Grant

My visit to Autonation was really great. The salesman Daniel helped me get a awesome car for my son. He worked with me through the entire process. Then when I was passed off to the finance manager it was another pleasant experience. Chris the finance manager was very fast and knowledgeable and even went above and beyond to get me a good warranty. I appreciate everything they did, normally buying a car is a long and hectic process this was a great experience. Youll have my business for life. Thank yall!!!!

They make you feel special until you sign that dotted line. After the sale I can’t get a response. There have been several issues and response time is long or none at all. Maybe a Dale Carnegie sales class for your sales people or I have a few books I can recommend. Screen shots of my emails, text messages and call log are available.

Id like to thank Carlos Gonzales for making this process very smooth. I came in as a well informed buyer with a lot of homework done and I did not have to go through a ton of hoops to come to an agreement with Carlos and feel we both made a great deal. Ive had a much better experience with this AutoNation branch than any other CDJR dealers in the surrounding 30 miles.

Korey in the part department helped me tackle an important issue with my radio quickly and started the necessary repairs and paperwork immed to address my issue. He made sure I was advised of every step of the process and made sure the work was completed above my satisfaction. Outstanding customer service.

I would never recommend this dealership to anyone and am actually in the process of filing a complaint with the BBB. Before I committed to buying the.vehicle I was receiving countless calls and texts from management to express that they were there to help. Since purchase I cant get them to return an email, text or phone call and they STILL have not refunded the deposit I paid to.hold the vehicle, despite having been paid in full for the purchase price. Untrustworthy and unresponsive. DO NOT buy here!

Was working with Quadry Redmond he was amazing and worked really hard to get me exactly what I wanted and after speaking to me and asking me want I wanted he found it and went so far above and beyond my expectation He worked so hard to get the car I wanted without using any hard sell tactics was so nice and helpful. The man is a great spaceman he listens to his clients and funds them exactly what they want five stars only because they do not allow any higher.

Customer Service was on point! I was informed by the sales representative on every aspect of my new Challenger. My trade in offer was also respectable! The finance and closing of the deal didnt take a HOT Texas hour! For once I didnt spend 8 hours at a dealership sitting and waiting because they were juggling multiple customers for one sales rep! Thats how it should be done! Give me your undivided efforts...after all this isnt chump change!

Collin and Mrs zeno were very nice and helpful.. they deserve rewards🎉🎉

I bought my car from the showroom floor. A first. But by the time we were finished I had the most expensive car payment you can imagine for this one, and it is hard for service people to locate the specifics of what extras I actually bought. I like the ambience of hanging out here though waiting for my car. They have free coffee and snacks (not free). Also I got my car repaired here after a wreck and it took a really long time and cost me a fortune in rental car expenses.

I brought my Ram for servicing and I had a pleasant and delightful experience. The Dealership is close to home too. My Service Agent was Pierre and he was outstanding throughout the process. If you are in the W. Houston area, you cannot go wrong.

Korey is AMAZING! He’s in the service department and I recommend him 100%!

Avoid at all costs. Negotiated a truck deal and agreed to all terms. Was supposed to pick truck up today, even received confirmation and appointment confirmation last night. I decided to email and ask if it was ready so I can sign and pick up the truck, I was told it was Sold ! Will never use or recommend this dealer ever. If it was sold ( if the truck was even available) they baited me to come in when they knew the truck wasn’t available, what a colossal waste of time !!! I received zero notice until I was about to come in and decided to contact them ahead of time. Taking my business elsewhere, real nice how they treated a past customer

Spent half the day there, which it seems is always the case at the dealer these days, but the time went smooth as Andres kept me company and was an awesome partner in time. LOL! He was never pushy and did exactly what i asked of him. Chris, in finance (although I had my own), was the consummate professional and Diego put the bow on top. Great team work! Just do it faster guys! :-) All jokes aside, other than the time it took, it was seamless and I would recommend anyone to go see Andres and the team for help!

I recently bought a used ram 2500 in Autonation ram Katy since I spoke with Fernando, the seller makes you feel a lot of trust, he is honest, helpful and very friendly, his service is excellent, the attention he gives you is very good, they are always offering you different options for your benefit. You can test the car that you want, the negotiation was very fast and the financing was excellent. Carlos works for you, adjusts the interest to your budget, and he also gets you the best guarantee to protect your investment. The truth is, it was a very good experience. I highly recommend them. When you want to buy your next vehicleThanks

AUTONATION RAM ARE THE GREATEST SCAM YOU CAN EVER COME AROUND IN ANY AUTO TRANSACTIONS,I BOUGHT A 2019 RAM 3500 WHICH WAS MEANT FOR COMMERCIAL USE YO HAUL 4/5 CARS AND GAVE THEM MY SPECIFICATIONS WHICH WAS MEANT TO BE A DIESEL TRUCK,THEY SOLD ME A GASOLINE TRUCK UNKNOWINGLY TO ME,I ASKED THE SALES REP THAT WAS ATTENDING TO ME WHY THE TRUCK DOES NOT HAVE A DEF AND HE SAID THIS ONE DONT HAVE DEF,I TOOK THE TRUCK HOME AND I STARTED SHOPPING FOR TRAILER WHILE THE TRUCK WAS PARKED IN MY HOUSE ON THE 10TH DAY AFTER I BOUGHT THE TRUCK FROM AUTONATION I BOUGHT A TRAILER AND 11TH DAY I FOUND OUT IT WAS GASOLINE AND IMMEDIATELY TOOK THE TRUCK BACK TO DEALERSHIP AND THEY TOLD ME THEY COULD NOT TAKE THE TRUCK BACK FROM ME CAUSE I BOUGHT IT ALREADY.LATER THEY TOLD ME TO TRADE IT IN FOR A TRUCK THAT HAD OVER 60k MILES MEANWHILE THE ONE THEY INITIALLY SOLD TO ME WAS A 2019 WITH ALMOST 39k MILES,I REFUSED AT FIRST CAUSE THEY APPRAISED THE TRUCK I BOUGHT FROM THEM $60,000 FOR $45,000 WHEN THEY SAW I WAS STUCK WITH THEM,WHEN I AGREED TO GO WITH THAT DEAL,THEY TOLD ME THE TRUCK WAS SOLD,AGAIN THEY TOLD ME YO GO FOR A 2021 WITH 5 MILES FOR ABOUT $80,000+ AND I AGREED AND THEN AGAIN THEY TOLD ME I COULD ONLY DO A LEASE OPTION ON THAT AND GUESS WHY THEY DIDNT TAKE THE GASOLINE FROM ME,THE GASOLINE RAM 3500 ALWAYS SOLD FOR ABOUT $50,000 BUT WAS SOLD TO ME AT $60,000 WHICK IS $10,000 HIGHER THAN MARKET VALUE AND THE DAY I EVENTUALLY AGREED TO DO A LEASE PURCHASE,THE GENERAL MANAGER OF THE LOCATION STOPPED ANSWERING MY CALLS AND TO THE SUPERVISORS TO THE SALES GUYS,EVERYONE IN AUTONATION KATY FREEWAY ARE DUBIOUS AND EVIL CAUSE EVER SINCE THEN I HAVE DEVELOPED A HIGH BLOOD PRESSURE AND NOW I’M CALLING THE BANK TO DO A VOLUNTARY REPO CAUSE THE GASOLINE TRUCK CANNOT SERVE THE PURPOSE I NEEDED A TRUCK FOR

SERVICE WAS GOOD. TECHNICIAN WAS THOROUGH AND FOUND SOURCE OF ISSUE. COMMUNICATION WAS LACKING AT THE BEGINNING BUT IMPROVED OVER THE TIME THAT THE VEHICLE WAS BEING SERVICED. PARTS SHORTAGE CONTRIBUTED TO LONG REPAIR TIME BUT OUT OF THE HANDS OF THE DEALERSHIP. I WOULD RECOMMEND AND USE AGAIN.

The BEST car buying experience ever! Everyone was very professional and yet very down to earth. Biggest shout out to Jeremy our sales agent, he is wonderful. He was patient and continued to look for the vehicle we were looking for. He would take the time to take photos of possible contenders as well as keep us posted daily. Thank you Jeremy, many referrals coming your way for sure!!!Jessica

I had a ticking sounds on my 2018 Ram 2500 and took it to Auto Nation/Katy. Buddie was my service advisor and he was very thorough and professional. I highly recommend contacting Buddie for honest assessment on your vehicle service needs-

This 5 star review goes for Aiuella for showing what customer service is about and much more. If you need any assistance with your vehicle she’s the one to go to! Respectfully, Raul R.

I take pride in taking care of my vehicle. Its a very clean car from head to toe. However, I scheduled an oil change in the month of June. When the car was returned to me. I decided to check under the hood. I keep a clean engine. There was a big spot of oil on the HEMI engine cover; then one of my spike lug nuts was missing. My service advisor apologize and wanted to make things right. Which I really appreciated. I had to purchase another set of lug nuts. Well it has been more than two months and no response regarding reimbursement. I have made 4 trips to the dealership and each time I call; I am a prerecorded message stating the issue over and over again and no call back. It would be really nice to hear from someone.

Great experience on our new 2021 Jeep Grand Cherokee Purchase. Our salesman Hector Flores was great, took his time and we got the deal we wanted. We drove away happy in our new car. So go see Hector you wont regret it.

I had a great experience at AutoNation Chrysler Dodge Jeep RAM in Katy, TX. I had been looking for a new car to lease and went to so many dealerships in the area and couldnt find what I needed, or the people I met werent helpful, etc. At AutoNation Chrysler Dodge Jeep RAM in Katy I met Fernando Meza, he was a great salesman, not pushy at all, trying his best to make it work and have my needs met, and it all worked out great!!! The entire team over there was super helpful and made the process very easy and I drove off in my brand new Jeep Cherokee. Would def. recommend anyone to go over there when looking for a new car!!

My contact service person, Buddy, was great. He kept in contact with me about the status of my car repair. Communication is always important to me. They repaired my alignment and replaced the refrigerant in my car as well. I did get shuttle service to my home as the repairs took more than a day. I would recommend their services.

Sam Miranda was the absolute best. I called to see if this dealership had what I was looking for and by the time I arrived (less than 39 min after calling) Sam had my car already started for my test drive. The process was quick and easy. I will be using river oaks for my next vehicle purchase for sure!!!

So I went to this place found a beautiful Challenger RT it was a 2011 which very old but I did not worry about it the car already had a hundred and fourteen thousand miles and it was sold to me for 16,000 not including Bank fees with them it came out to 20000 bad part about it 6 months later the transmission went out leaving me making payments on the car and 4000 on a rebuild transmission worst experience ever I will never go back here just a up date on this car I was on my way home from work when the car fall dead so I had it towed to the shop only to get a call saying it jumped timing and now have bent values and still have 2 years to pay

Fernando Meza was very helpful in getting me a Ram truck. I highly recommend that you ask for Fernando when you begin your search for a new vehicle. He was courteous, helpful and knowledgeable.

I hope loosing me as a client over $200 diagnostic fee was worth it.Was told that diagnostic fee would be waived if required work was completed by AutoNation. They still charged me and refused to take it off the bill. I gave them two chances to remove the fee but then reluctantly paid $700 for two batteries and walked out, never to return to any AutoNation entity ever again.I could have had the same work done at Autozone for $250... and they would have done the diagnostic for free... testing battery, recharging batter, re-testing battery...

This establishment is not worth going to. At first they treat you with the upmost respect and great hospitality. Dont let that fool you because it changes quickly once its time to start talking numbers/payments. I took my son here to get him a vehicle because this is where he wanted to go eventhough I suggested to go somewhere else. Being that hes a first time buyer, they didnt even offer an incentive for that, 🤷🏽‍♀️ okay moving forward we were looking for a basic car to fit his price range. Nevermind his price range, no matter what we said they kept sending different people out to persuade him that it is a great deal. Like sharks 🦈 Not giving took much information, but my son has a decent credit score, they wanted to finance him a vehicle at 24% APR 😳 Who does that?🤦🏽‍♀️ Sharks 🦈 thats who. When we mentioned the APR rate, they had the audacity to come back and drop it to 20%! REALLY?!👀 Needless to say we drove away after 5 hours of them trying to persuade him. On to the original place I suggested from the beginning. If you want to get eaten up by sharks,🦈 then this is the place for you. If not, stay far, far away from here. 😳 This was our experience, hopefully yours will be different if you go. 😊 Keep an eye 👁 out on my next review for the outcome of his vehicle.

Purchased my last two trucks from Autonation and had a excellent experience. But …..Yesterday arrived at 10:00 am with my son for his first truck buying experience. No haggling over price of truck, offer for trade in was exceptional, but the financing experience was horrendous. First off don’t offer a 12.99 percent finance for 60 months to a individual that has excellent credit. Demanded keys to the trade in and left. Received a phone call 5 minutes later with a reasonable interest rate. Finally left with a truck 5:30pm approximately 7 1/2 hours later.My advise steam-line the experience, offer a reasonable interest rate, and take no as no for extended warranties. Get your customers in and out 7 1/2 hours is way too long!

Taking your car in for service can be stressful - especially when you dont know whats wrong with it. However, I had a great experience at AutoNation Katy - Buddy was super responsive and honest about all of the issue with my truck. Really appreciate the professionalism and timeliness. Thank you!

We scheduled 3 weeks in advance an oil change and to check transmission since gears were jumping.We were informed we could get a loaner car if transmission was to be worked on or needed to stay longer then a day. Upon arrival to dealership, Diego stated they would need to keep vehicle up to 24 hours for diagnostic test. After 24 hours we did not receive a call so we called and Diego stated it could take 24-48 hours for a diagnostic test to be completed. When asked for a loaner car they stated we don’t have any we only have 3 and they are out. We called again to check the statues later that day and quote Diego stated I told you it could take up to 48 hours to run a diagnostic test. We requested to speak to a supervisor and the supervisor was unhelpful as well. He told us they need to take the transmission and open it to look inside sometimes. When I asked why it takes so long to run a 10-15 min diagnostic test they stated they have other appointments to do as well. We informed him we did also 2 days prior and the Auto Nations on I-45 in Spring we never had these issue before. The supervisor then stated they must be better than us!! Come to find out we ended up having to rent a car and since the report stated nothing was wrong, the extended warranty would not cover diagnostic testing and they couldn’t reproduce the issue. (funny because the car only had 1 mile over when we left our vehicle- so did they even test drive it to get to at-least 2nd or 3rd gear???) They told us our transmission fluid was black as well and needed to be flushed. That could be the reason why it’s jumping gears. We were so disappointed of the professionalism of the service department we took the vehicle to a Privately owned Transmission Shop. The transmission fluid was not black at all and tech even showed us, the transmission fluid still looked red/ new. The privately owned Transmission mechanic drove the car and was able to reproduce the shifting issue and ran a diagnostic test all in less then 45 minutes. The privately owned Transmission was able to do a factory reset to the transmission and added an additive to correct the issue. Long story short we are out of our pocket 180.00 for Auto Nation to run a diagnostic test and Rental car expenses which was an additional 240.00.

The Sales team was nice and patient as we shopped and discussed. The Sales manager was also willing to work with what we wanted. The over all experience was long but everyone was helpful, informative, and willing to work with us.

The Jeep was competitively priced and our salesman was familiar with the Jeep’s operation. However, the after sale, the customer service from the sales folks was atrocious. No Owners Manual, no special tools, and a spare with a locking nut with no key (the spare was unusable). No help from the sales folks, I was on my own. We went out of town (left the Jeep in the garage), came back, and the Jeep would not start. Our salesman said to tow the car to the dealer and they would fix it. However, after it was towed to the dealer and before fixing it, they wanted me to pay for a diagnostic that would be covered if the problem was covered by warranty. I inquired if a bad battery was covered and the answer came back “no”. I did not do the diagnostic, went and got the Jeep, went to an auto parts store, bought a new battery (the store even installed it) and the Jeep works fine. While fooling with the battery, I found the coolent container was empty. I guess “coolent level” is not one of their 150 point checks. After all this, I get a note from the Service Dept (who were very helpful) that said I had to pay for the towing. That was the straw that broke the camel’s back. I wanted to protest and not pay, but, I had no leverage for I would end up paying the bill anyway, plus collection fees, plus a ding to my credit. It’s hard to stick to your principles these days! Will I go back? If the price of the vehicle is right (plus $1000 for “customer service” I would consider still going back. This buyer is now aware.

I have had a couple recalls now and every time I come in the staff is very professional and kind. I ask specifically for Corey every time because he was articulate, up front and transparent about what’s best for my Jeep. This man has in my opinion gone above and beyond the definition of customer service in his attention to detail and updating me in the process even when I wasn’t expecting one. This guy is a rockstar and if I ever need to bring my Jeep in you best believe I’ll be asking for Corey again. Thank y’all for always taking care of me and my Jeep!

Adam was Awesome and made me feel at ease. He was very knowledgeable about the vehicle I was interested in, and even drove me to the bank himself so I could get a cashiers check! And Diego was great with the financing part. Super easy to talk to, and made the process painless! Overall great experience!

Took my truck in for a routine oil change and tire rotation. The service was quick and I was able to get my vehicle back in about two hours. I didnt give it five stars because I also opted for an interior detail but even though it was listed on my appointment, since I didnt tell the attendant when I was dropping the truck off it wasnt done. When I showed the appointment with interior detail listed I was told but you didnt say anything about it when you dropped off the truck.

My cars windshield leaks water in. The car is under warranty so I send it to the dealer last Thursday. Warranty case denied very quick, and a price was quoted to fix the problem. I told them to go ahead. Then everything slows down, first they told me the technician on the job was off for a day, then he was held by another job, then the part is not ready yet, then no more update. Has been 5 days, still waiting. Definitely no loaner car available they said.

Great buying experience but good luck getting help after the purchase. I have been calling and leaving messages for months. I have tried going to the dealership myself and was told they were too busy for me and that I could leave a message, a message that apparently went in the trash.

Had an amazing experience at this AutoNation! Our sales guy Linh was absolutely amazing! Totally recommend asking for him for your new car needs. Will be referring all friends and family to him!

I don’t usually write reviews but this time I MUST do so due to the fantastic job they did.I took my truck to Machaik dodge because my truck does not turn on every time I try. They made me pay over 2500.00 and did not fix the problem.So I called Billy the service manager at Auto-nation dodge Katy and I told him about the issue I took the truck to him second day; within few days truck was ready and running 100%.Thanks to Autonation for having such a great experienced employees.

The customer service here was great! William ( Buddy) was very helpful and great to work with during my visit. Thank you!

My Boyfriend and I started off great with this dealership THREE days ago and were ready to sign from day 1 as our salesperson (who is cool) informed us after running the credit that he does not need to put any money down. We became VERY EXCITED as this seemed as a good deal. NOW it has been total downfall and very upsetting. We have been dealing with this dealership for 3 days. Soon as my boyfriend was about to put the money down, the car all of a sudden became unavailable.. so yet another day wasted! We just want to buy a dodge chart GT and because 2 of the cars that he wanted are now mysteriously sold after getting our hopes up and having credit ran etc ready to sign... they are trying to put him in a SXT ( THAT HE DOES NOT WANT). All we want is a vehicle to show for the days wasted and credit pulled..DAY 4 NOW… WE HAVE BEEN TRYING TO GET IN CONTACT WITH THE SALES PERSON AND HE IS NOT ANSWERING. THEY SUBMITTED HIM FOR A CAR HE DID NOT APPLY OR TELL THEM HE WANTED AND NOW HE CANT GO TO A DIFFERENT DEALERSHIP TO PURCHASE THE ONE HE WANTS BECAUSE HE IS ALREADY SUBMITTED FOR AN SXT WHEN HE WANTS A GT… SO IT LOOKS LIKE HE IS TRYING TO PURCHASE 2.. HE’S BEEN CALLING AND ASKING THEM TO DELETE THIS SUBMISSION AS HE DID NOT EVEN SIGN FOR THIS TYPE OF CAR… I HAVE TRIED TO BE PATIENT BUT THIS IS RIDICULOUS... I COULD GO ON AND ON BUT IM GOING TO GET EVEN MORE UPSET.

I scheduled my van for a recall service. They promised to call/text if parts are not available. I got no cancellation text or call so I brought my car as scheduled, spending 30 min waiting for the person to receive my car and check-in and then he said sorry we don’t have the part and it may take over two months for getting it!!!

Highly recommend! Great buying experience. Go see Sherif. He will make the buying process very easy. I got a great deal. Ive had a great experience with AutoNation.

They lied about my tint on my Dodge Challenger they charge me over 350 for something thats not even there if you get the salesperson Zach he will act very nonchalant. Over all I love my vehicle but Im disappointed in the customer service that I had got from there. Would not recommend this place to anybody.

Anthony did a great job. We had been getting the runaround from other dealerships for 2 days before Anthony helped us. We left with our brand new Jeep and are very thankful.

The worst customer service that I have ever experienced with a dealership service department. My truck was being serviced for a warranty claim. Not a single person in the service department would answer the phone or return a call. Communication regarding the status of my vehicle was non existent. I left 10 messages with both my service rep and management without a return call. If you need to reach someone, call the Parts department as someone will actually answer.

Had service maintenance on the truck. Alex is always so helpful and efficient. We really appreciate the professionalism he provides.

I bought a brand new RAM Truck & spent an additional several thousand dollars on the Lifetime Warranty.Since the Computer tends to periodically shift into Park, when you’re driving 65 MPH down the Highway, with a Semi Truck behind you, or shift into Neutral, while you’re trying to cross an intersection with cross traffic, I’ve taken it to my local Dealership several times.They typically keep the Truck for several weeks / months & do NOT supply me with a Loaner Vehicle, even though the Lifetime Warranty is supposed to include one.When it was still under Factory Warranty, they replaced the Computer, but now that it’s under my Lifetime Warranty, I’m continuously advised, that Fiat won’t replace a defective part, that only malfunctions intermittently.(All correspondence, between the Factory & myself / the Dealership & myself, has been recorded & documented, for future reference.)I guess Fiat-Ram will be able to explain that rational to a Judge, when my Wife hires an Attorney, after I’m killed by an “intermittent” issue.I’ll NEVER buy another Dodge again!

I has a great experience buying a vehicle from AutoNation. Wife is happy and Im happy.

Horrible customer service, undependable. Do Not Recommend.Every time I walk into the service center not a single person acknowledges me or asks if they can help. I usually stand there for awhile until I finally just interrupt someone from looking down at their desk. This has happened everytime Ive been there and this was the last time I try. Its like everyone thinks the if they dont look up, they dont have to deal with the customer who just walked in. This last time, I took my sons car in for recall work and to get a safety inspection before heading off to college. I dropped it off for an appointment at 9 and when I picked it up at 4, the invoice said the inspection was not completed today. When I asked why not, they simply said, it wasnt done and they were sorry. The tech just decided not to do the inspection. The manager was standing there too. They did offer to do the inspection if I was willing to wait awhile but, they had it all day and my son had to go to work. Horrible customer service, undependable. Do Not Recommend.

The process of buying our van was extremely long (~9 hours!). The salesperson was overworked with sales. He was polite and accommodating, but took some time between clients. We also havent heard back from him since we were waiting on floormats that were removed from the vehicle. Its been almost 3 months and have yet to hear back.

Worst experience and I refuse to give them my business. They are just looking for a sale. Andres was my sales person. I was trading in my 2021 Toyota Tacoma for a 2021 Grand Cherokee. I was already pre-approve with my credit union. All AutoNation needed to do was to send over the Buyers Statement. I was asked multiple times by Andres, Finance lady and a finance manager if I wanted AutoNation to run my credit to get me a better rate. I told them all NO. This was Monday, 7/26/21. Tuesday, 7/27/21, my plans were to finish signing for my vehicle when I received an alert from Credit Karma that an inquiry was made. I called the department that inquired and I was told at 6pm on 7/26/21 AutoNation Jeep requested my credit pulled. I was furious. I called Andres to let me know how unprofessional they are and I was taking my business somewhere else.It is funny how no one has called me since. First they would not let me leave the dealership without making a deal and after they messed up, not one apology. DO NOT GO HERE. THEY DO NOT CARE ABOUT THE CUSTOMERS.

If there was a 0 stars I would rate them a zero. Simple fact, I went there on 9/17 with cash to purchase a vehicle but of the 4 vehicles I wanted to see they could either not find the keys or the vehicle was being cleaned thus they could not show me the vehicle. Meanwhile, the entire sales staff had no problems going into the bullpin and having a mini-auction to set the price on yesterdays trade in. The ironic thing is that the 5th vehicle I asked to see was one that was traded in, they had the keys and had just fired it up. They even set the sales price below the cash I had in hand. Meanwhile with numerous sales staff present, they could not show me that vehicle either.Considering that I drove down from Austin, TX to see the vehicles and make a purchase to not even be shown a single vehicle when I had the cash in hand. And they claim they have good service. Maybe for their staff but certainly not for their customers.

The vehicle drives great. The rub is the service. You can schedule a service appointment weeks in advance and when you get there they’ll have no idea why you’re there. On the website, you can request a loaner and after 2 years coming here, they have never once had a loaner car ready. Once I waited 3hrs for a loaner, but usually it never comes at all. When you buy from here they will tell you that they’ll have a loaner ready for you every time you bring your car in. This is a lie. They will not. They’re dodgy, conniving, and impossible. Or they really are just flakes who have no business servicing other humans.

Initially the experience was great but after time went on the experience seemed to degraded due to such long wait times waiting for each department to get involved with the sale of the vehicle.Other then that, a few issues were found with the vehicle that I was looking at and they were not previously mentioned during showing the vehicle (preowned). And after finding out about these issues, they would not adjust the asking price at all. To me if your unaware of issues and don’t be up front with the customer about them during the initial inspection, that makes the buyer very suspicious about what else might be wrong with the vehicle. We ended up purchasing the vehicle as we needed something relatively soon.

Look no further, Adam Memeti at AutoNation - Chrysler Dodge Jeep Ram Katy, is your man. He helped us find a GREAT first car for my child. He made her feel special and super excited to be there. He spent time with us test driving and answering all of our questions. His energy made shopping for a car, a positive experience. I will definitely go back to him for our next purchase!

Just bought a 2020 Ram 1500 Fernando Meza had the truck I wanted upfront waiting on me to arrive. The whole experience was great and flawless. Once I decided to get the vehicle I was in and out in no time.

Service Manager was nice but up charged on the repair to my extended warranty company. The warranty company recommended companies they partner with. They provided seven different companies so choose one close where I lived that worked with my extended warranty.

I was at Autonation Jeep in Katy, TX to complete the purchase of my Jeep. This Jeep was supposed to arrive in July, so I was super excited when I got the call yesterday saying it was at the dealership. They even sent me pictures!!The GM (Kathy Nguyen) comes out and says to me that the price has gone up $10K because of the “market”. I’m not paying more than the agreed price when I put my deposit down, so they give me back my funds and off I go. I wasted all that time on the waiting list.Not honoring the agreed price showed me the character of the people in charge of this location. I guess I needed it in writing or a better contract.I’ll wait for the next opportunity.I don’t think I have any other actions to take against that dealership. I’m sure they won’t miss my funds. My Sales Rep, Zach, seemed to be upset. I don’t blame him (too much), I’m sure they shot way over his head.Get everything in writing!

Parker was my salesman. He helped me get the best deal on the vehicle I wantee. He went over and beyond expectations. Ask for Parker!!!

Arthur and the Candy man was great. Treated me fair. They offered me more on my trade in than what I was expecting. Arthur my sales associate was great. He showed me how to use all the included features on my new truck. Thanks guys

I bought my Ram from thus dealership and 2 year later the customer service is still great! These folks will take care of you, I had a good experience with some issues I had and they took care of it. They went out their way to help me out and get me back on the road. Thank you sales and thank you a great service department.

If you are a fleet/business vehicle buyer call or email me, Chris Rhodes with Civil-Surv Land Surveying and I can tell you my experience. One off personal car purchase here may be fine but there are much better places to buy company vehicles. You get your time wasted which is really frustrating for small business owners.

Korey in the service department did a great job getting my truck through some complex repairs a few days ago. He kept me informed as to what needed to be done and and the progress made. I got the vehicle back much sooner than anticipated. Were very pleased with how the repairs were handled and the costs incurred were quite reasonable.

Would highly recommend Auto Nation DJR Katy. Sherif went above and beyond to make sure my buying experience was amazing. Can’t thank you guys enough!

One of our better vehicle shopping experiences that we’ve had. We inquired about a new Voyager by email and promptly received a response from Caleb. We set-up an appointment to test drive the vehicle and Caleb had the vehicle all ready for our test drive and inspection. The price was great and Autonation gave us more for our trade than other dealers had offered. No pressure and an easy vehicle purchase experience.

Warranty work seems to be done properly. HOWEVER,we declined having the oil changed and tires rotated once we were told the cost (f$89). The oil chang and tire rotation (we were told) was done anyway. We could not take possession of our keys until paying that amount. We paid and told the service writer well NEVER be back. Even though the shop is less than 2 miles from our home, well go elsewhere for warranty work as well.

I love working with Aiuella Foreman. She is one of the reason I go there still. She ensures that at we are taken care of and handled correctly and that the service is done correctly and fast.

Everything about my purchase of a New Vehicle from the three employees I dealt with was enjoyable and pleasant, there was no push for this, that, or the other thing, they listened and understood what I was looking for and wanted. I could not walk away from what my trade-in was valued at and the price I was given for the new vehicle. Overall this was an excellent experience through and through. Thank you!!People I worked with: Quadry Redmond (Sales Person), Herman (Manager), Phyllis Davenport (CFS Management)

Got a correct diagnosis and an effective repair. I had to hold on the phone for a long time to talk to the service department, but once I was able to talk to Buddy, everything moved along smoothly.

Sherif Hanna and Raheem Drummonds we’re absolutely fantastic!! I have never had a salesman and finance treat us so well and ho above and beyond to meet our needs. We were not easy to work with because we were firm on what we wanted but both men made sure to deliver! I highly recommend working with both.

Barry Alster did an amazing job throughout the whole process. He was profesional and honest. Highly recommend contacting him.

Great experience. Parker and his (buddy)coworker helped us out with very short notice, got us exactly what we wanted. Definitely recommend autonation for buying a truck.

I made an appointment at 8 a.m. I arrived there 10 minutes before. There were two vehicles in front of me and 4 vehicles behind me. Somehow the 4 vehicles behind me were able to get helped before I did. After 20 minutes or so, I finally got helped. I stayed and noticed the people who came at 9 left before I did. Around 9:50, I went to check the status of my vehicle. Turned out they never got to my vehicle and all I wanted is to have oil changed. I had to wait for another 40 minutes before I got to my van. I’m not sure why it took them so long to get to my van or got to my van after 9 o’clock appointment. I’m unsure if I want to go back because this is my second time coming here. The first time, I was in and out within an hour.

Crickets..... I agreed to a deal, after they ran my credit application..... The Sales Manager Jared asked for my insurance and drivers license. They were getting the car ready, I asked they have the paper work ready so I could run up and sign and drive. Needless to say four hours later, 9 pm, I get a text from the car sales rep that with a new deal. Obviously more money..... He said they would make it right the next day. Despite a text and and an email inquiry from me..... Nothing. Dont sign a sales agreement and expect the numbers to stick with this crew. Sounds like they will tell you what you want to hear to move to finance then up sell you. Not a good experience.

The team at AutoNation in Katy did a wonderful job of getting me the best deal possible. The numbers they quoted over the phone on my trade-in were the actual numbers on the day of the deal. It was a no haggle dealership where the customer truly is their number one priority!

The people are very friendly and respectful. The place is clean and welcoming. I think it was too long to wait for the car. I also missed two caps on my wheels.I wish I had known ahead of time that it was going to take that long I would have forgone the parts that had to be sourced outside. But overall its a good place to service ones car

Derek in service was great. He kept an open line of communication and had my car completed faster than expected.

There is a peblem with my truck every time I take it for service. I recently took it for an oil change, tire totation, and 3 recalls and they kept the truck for 3 days and when I picked it up, they forgot to reset the change oil light which makes me wonder if they actually changed it or not. I’m also missing a wheel nut lock on one of the tires and they said that they were able to do only 1 recall out of 3 because the parts for the other 2 were on backorder. When I dropped off the truck, the advisor told me that the oil change was going to be $200 and when I payed, it was $303. The only reason why I take my truck there is because it’s the closest Dodge dealership around me but now I am for sure going to take it somewhere else.

Adam at AutoNation was one of the best and easiest salesman to work with in getting my brand new Pacifica.And he’s a great guy. He knew his inventory and my needs and walked me up to the first/only vehicle that I ended up driving home that afternoon. The sales desk managers and the finance department were also super friendly. I got what I felt was a great deal on my car as well as my trade in. The guys in the back were also top notch. That car was spotless and smelled great when I was handed the keys for my ride home. Give Adam a shout and he’ll go to work for you!

Simple, quick, and efficient!! These guys know how important time is and wont waste any of yours!

Absolutely terrible. To my own fault, I have had my vehicle serviced here for over three years. The majority of my experiences here have been negative. The reason I kept going is because I live so close and it was just very convenient for me to go here. I have had major work done and I have also had routine work done like oil changes. I get my Jeep serviced on time and always have bought the oil change packages. After my last experience with them this week, I am for sure done with this place! My Jeep was dropped off last Thursday 7/22. We got to Wednesday of this week 7/28 with no update on what was going on. We called Wednesday and Thursday for updates and just got the run around with no answers. My husband had to show up in person to get my car. They said they hadn’t even looked at it yet. I get it, summertime is busy but at least a call to let us know would have been greatly appreciated. This is not the first time this has happened. Even an oil change is an all day thing. My first experience with this dealership I left my vehicle with a working radio and when I picked it up the radio was dead. They claimed it was broken when I dropped it off, which I know for sure it wasn’t. Eventually the general manager agreed to reinstall a new radio with no labor cost but I was still out of pocket the cost of the radio. Interestingly enough, the last time I was getting an oil change there, I heard another customer arguing with a service adviser for the same exact problem, his radio was dead when he picked his vehicle up. I felt bad for the guy knowing all the trouble he’d have to go through to get the problem they created fixed. I have also had work done just to have to come back weeks later because the work wasn’t done correctly.Honestly, as I am writing this, I am embarrassed that I kept going back problem after problem. Based off the reviews of this place, they’ve got major problems. The service advisors are nice but management is deeply flawed. I am not a cheap costumer and usually buy the packages offered and recommend services but this service center has lost what would have been a loyal customer that gave them the benefit of the doubt year after year and problem after problem.Save yourself the trouble and money and go somewhere else!!!!

I bought a new 2020 Jeep Wrangler Unlimited Sport 4x4 in March 2020 that turned out to be a Lemon. The problems started with the Transmission Control Module at about 11,300. My Jeep has been at the dealership for over 3 months (Ive taken the Jeep to the service department 6 times for the same issue).The Jeep left me stranded a couple of times and I had it towed to the dealership. I no longer feel safe driving the Jeep and it is not reliable. Not to mention the lost time and frustration.A sales manager offered me $34k if I purchased another vehicle there (I paid $46k). Jeep currently has 11,600. Terrible experience. I hope the manufacturer steps up.

I do like the car I got and the way the dealership worked with us on fixing additional issues. I also liked the finance manager who assisted us. However, I did not like the car sales man, Zack. He was not very personable and did not try to build much of a relationship. It was more that he just went through the motions and had little care in building a relationship with the customer. I will not be returning to buy another car from here.

Everyone was so kind and helpful. Our sales guy was Sherif and he did an amazing job. He was very straight forward. Keep in mind we drove from Dallas to Katy just to purchase a car. A day before I called the dealership and asked if the car was still available and it was. Sherif emailed us forms to get the process started. The next day we drove to Katy and Sherif had the car ready. The manager also came to greet us. There is a backstory to why we drove to Katy for the car but we will drive Katy again for our next car. Sherif and Phyllis, thank you for making the process enjoyable. If you are looking for a car contact Sherif!

My experience with purchasing my new SUV was effortless and my sales person Carlos really cares and went above and beyond.

The team working at this dealership really know how to make someone’s dreams come true. Every step of this car buying experience, I felt, was made so smooth and easy. I appreciated how willing they were to work with me on making something happen the day I went in. Thanks to Grace(online rep?), Jeff(salesman), and Carlos(finance), we were able to make me driving a Hellcat Redeye a reality.

Sales rep Milton and the rest of the team were absolutely amazing. very patient with me and in the process, did not rush and or pressure us. Because of them I am now enjoying a brand new 2021 Ram 1500!

Had to bring vehicle in due rattling sound thinking it was struts(self diagnose lol) but it were totally different from what I thought. It was a part that needed replacing and was taking care of in a timely manner