Very professional, fast, and courteous service. Enos, our technican, walked us through patiently with repair options and exact price breakdowns. Smooth opener install, and shown basic maintenance routines. Would recommend again 10/10!
Garage door replacement was competitively priced beating other high rated vendors. The installation crew was very professional and did a fine job to ensure a well-sealed installation and providing us with options. Highly recommended.
I purchased my opener from them when they were part of a franchise (Aladdin) and the opener started fritzing out. I wasnt sure if the warranty was going to transfer or still be valid. Sure enough it was. Morty came out, was very knowledgeable and replaced some failed parts and had it all up and running. Very personable and professional. Highly recommend!
Quick professional service. Enos the technician was excellent and knowledgeable. Had broken spring on Sunday, fixed and working perfectly Monday morning. Highly recommended.
Very impressed with the service from this company. Everybody I dealt with was friendly, knowledgeable and professional, they gave constant updates about their visits and arrived right on time. I am not an expert on garage doors but my new door appears to be working very well and seemed well priced! And I appreciated the extra time taken to answer my questions during the install.
Very easy to schedule an appointment and the support staff and technician were professional, prompt, and knowledgeable about their products. Prices are reasonable for the quality of work and professionalism. I would 100% use this company again for any and all garage door related projects.
Fast, professional and friendly service. Will for use anytime I need garage door service. Thanks for the quick response today!
Great service, explained everything to me about what needed to get done. I was also presented with options on the solution. Definitely would work with them again.
I have had Ohana out twice for issues with our garage door, the first time (six months ago) our opener quit working and they came out and replaced it. They did an outstanding job for a fair price I was 110% satisfied. So when our garage door spring broke Ohana Garage Door Repair of Katy was our first choice to call. We like to patronize local businesses and based on the experience we had already it was our first and only choice.Kevin Dex Flores came out this time and in true Ohana fashion he did a professional job, explaining the process and ensuring that everything went perfectly. Dex gets a least 7 stars.
Outstanding customer service from Kevin (aka ‘Dak’) from Ohana! Very courteous, clean, knowledgeable, and competent in fixing and evaluating my door issues. Sent me a quote for possible future work in a matter of minutes. Would highly recommend these folks for your garage door needs! Awesome company and people!
Kevin was amazing and so helpful! He helped me understand my options and gave me insight into the issues we are facing. I appreciate the help and the promptness of Ohana. I will for sure be using them in the future.
Despite a temporary quality control issue by the door supplier related to the pandemic, the technicians with Ohana replaced our single layer steel door with a double steel layer insulated door. Installation was excellent! I notice that it keeps my garage noticably warmer in the winter than the single layer door did.
Kevin was great! He arrived when he said he would. Great customer service and explained everything to me in a way I’d understand. If you need a new garage door or opener or any needs give them a call!
Ohana not only provided us with great garage door repair service but awesome customer service as well! We emailed late the night before to get an estimate on a broken spring for our garage door. Ohana contacted us first thing the following morning. We set up a time and received a text that our technician Kaelan Morty would arrive within the hour to give us a quote. After my husband and Morty discussed what was needed and the cost to get our garage door repaired, Morty got to work right away. Thanks Ohana! We are glad to support local businesses here in Katy, TX.
It was at tight fit into my “new” garage, Morty did everything he could to make it work, stuck to my budget, honest and straight up good guy. I will recommend this company and of course Morty going forward, hands down the best in town, best in Texas if you ask me. Thanks Ohana!
Kevin Dex Flores of Ohana Garage Door Repair of Katy is an exceptionally competent and pleasant person, who impressed us from the moment he arrived to look at our old garage doors and till after the new doors installation was completed.Ohana Garage Door Repair of Katy offered the best prices we could find and the best experience we could expect. Fast, efficient, and everything was explained perfectly clearly .
Highly recommend!I’m very impressed with the level of professionalism and quality of service by Ohana Garage Door repair. They had honest and reasonable prices. All of the staff members that I spoke with on the phone were very friendly and accommodating.Our technician was Kevin “Dex”. He was very knowledgeable and helpful in elaborating on the repairs that needed to be done. He also gave me various pricing options to accommodate my budget. Thank you so much! We will definitely refer your services to friends and family and continue to work with y’all!
Kevin aka Dex was fantastic! Knowledgeable and personable. When I explained I was renting and wanted the least expensive, he didnt try to upsell anything. Loved they send a text with photo and a little bio of the tech.
We really appreciate the quality service we have received! We called on a Sunday morning with a problem and they came and helped us. We highly recommend Ohana Garage Doors!
Kevin was awesome! Great service and fair price. Explained everything as he went along. What I really appreciated was that he didnt try to upsell me stuff I didnt need. Gave me my choices and went with what I wanted. Will refer them to everyone I know and will use them in the future if needed!
Ohana garage was the best 5 stars is not enough. I will definitely recommend them to anyone that asks. My house was a challenge and they accommodated and did a perfect job! Morty came early and on time and he did a professional job. 👏🏼 bravo!
Excellent service! These are the only guys I ever call for garage door issues. I’ve been going to them for a good while now and they are still the best out there. I’ve usually had Morty come out but this time it was Kevin and he’s just as professional. Keep up the good work guys.
The communication was excellent. They texted, and called me to update about my service call. Everyone I spoke to was very friendly. Dex provided the service and he explained everything he was doing and he was as friendly as everyone else I had been in contact with. Great experience.
I would rate 10 stars if possible. Kevin is very personable, knowledgeable, and thorough. He took the time to walk us through all the options and also make recommendations for future maintenance. Our experience with the company as a whole has been equally as impressive. If you need any garage door service, call them. You will not be sorry.
Morty did an awesome job in diagnosing our issue, being honest & not pushy. We replaced everything but the door itself. He assisted in setting up the wi-fi system & we now have the most quiet garage door we have ever experienced! Called late on Thursday, he was here early Friday. Received a message with his picture & character profile prior to his arrival. An A+ business. Highly recommend!!
I called Ohana Garage Door Repair of Katy on Thursday afternoon and had an appointment first thing Saturday morning. Kevin Dex Flores was the technician that showed up on time and I got a text before his arrival introducing him to me which was a nice feature. My opener was old and broken and he installed a brand new one. He gave me several options to choose from and the new one I chose is whisper quiet. Kevin was very courteous, professional, friendly, and cleaned up everything and was very patient while we programmed a particular feature on the garage door that took longer than it should have. I would HIGHLY recommend this company and I am sure that all their technicians provide the same high level of customer service as Kevin Dex Flores did.
We first used Ohana a couple of years ago when we had a spring break, not the fun kind of Spring break mind you.We used them once again last year when our opener all but failed and was on its last leg.The helped us bandaid the problem for another day.....sadly my garage opener later went to the big garage in the sky.Today we finally had the extra funds to replace our opener. Their tech Dex came out yet again and replaced our opener and I could not be happier with the service.He was polite, thorough, and professional. My opener is whisper quite and our springs are adjusted with the precision of a Swiss watch maker.I doubt I will need you again any time soon Ohana, because you have done a great job. But rest assured if I know any one I will be excited to offer a recommendation.
Dex was awesome to work with. Explained everything up front and showed us what we needed to do to maintain the door. The entire experience from the initial call to finished work was fantastic. Thank you for making the experience very pleasant.
Ohana Garage Door Repair of Katy is a First-Rate company because of Top-Notch employees like Kevin.The needed repair was done quickly, professionally and correctly. Perfection!If you want your garage door repaired or replaced expertly, I recommend calling Ohana Garage Door Repair of Katy.
I highly recommend this company! Kevin did a great job explaining everything to me and presented options on how to move forward with fixing the issue. I also appreciated how personable he was and just having a conversation.
I was extremely pleased with “Morty’s” work while upgrading my garage door opener system. Morty’s arrival time was within the timeframe promised, he was neat in appearance, well-organized and followed the explained protocol to the letter. An estimate was given prior to starting the work and the upgrade itself was performed with precision skill. Prior to leaving my residence, Morty reprogrammed the remotes, cleaned up the work area and answered any questions that I may have had at the time. I would recommend Ohana Garage Door Repair to anyone wanting to replace or repair their garage door systems.
I had a good experience. My tech, Morty, takes his work very seriously. Impossible for me to gauge his skill level, but he’s thorough, not rushed. Great attention to detail. I have had some not-so-good experiences with garage door repairs, but this seems like professional work to me
Ohana Garage Door is not only the best garage business around but one of the best businesses throughout the business world. In todays world integrity is hard to find. Mark and his team always make sure they go above and beyond to make us happy as his clients. If you are in need of fixing your garage please please give them a call you will not regret it. What a great name as Ohana means family and they treat everyone just like as if we were his family.
Professional service. Scheduling was so easy and communication was great. Definitely recommend.
Great service. I “bumped” the previous garage door with my vehicle and the door collapsed, therefore I needed a new door. The quoted price was great. They delivered on product and service. They had my door in stock and actual install on a new door took less than a few hours. I will definitely use them again.
Excellent. Our spring broke in the morning, and they were able to have someone out before noon. Kevin was the tech, friendly, thorough and straightforward in options and quotes. Completed the job within an hour, and tested everything to make sure all was good before leaving. Would definitely recommend.
Had my garage door and all the hardware replaced. Extremely affordable and would recommend this company to anyone in need of a a garage door replacement or service.Wonderful and speedy service. Very knowledgeable staff.Donald was my service technician and he did a fantastic job.Thank you guys
Had an amazing experience from the team at Ohana led by ace installers who were able to get the new setup in place with amazing efficiency! Thank you to Morty, and the team for everything!
Absolutely an amazing experience! Kevin is the man! He was patient, explained everything in full detail and made sure the job was done right! 10/10 outstanding customer service!
I want to thank Mark and his team for doing a fantastic job. The team was very professional and I appreciate the quick service in providing me with a new garage door in a matter of days. I recommend this company for your garage needs. Thank you Ohana Team
Very knowledgeable and patient. Answered all of my questions and did a great job explaining the process and the product.
The best service ever! Very knowledgeable, courteous,, efficient, and affordable! Thank you sooooo much!
Incredibly happy with Ohana and their stars, Mark and Morty Guzman. Friendly, fast and extremely knowledgeable. Thanks!!
Technician was on time and explained everything clearly to me. He was polite and knowledgeable. He completed his work in a timely and thorough manner. The area after installation was clean and tidy. I would recommend this company as a 5 star professional contractor.
Kevin was very professional addressing problem with my garage door. Not trying to sell anything and fix the issue with very reasonable cost. Kevin was very helpful and give lots of very useful tips. I had a very good experience and will definitely keep using Ohana for any future need
Ohana Garage Repair came out to my house the same day that I called them, which was appreciated since our garage is used as our main door at home. Kevin”Rex” Flores did such a great job at explaining what needed to be done with the door, so I felt confident at what truly needed to be done and felt at ease with what I would be paying for. Not only was it top notch service, but they were super professional. I will definitely be calling them in the future if I should need any kind of garage service!
I was very happy with their customer service as I was treated with respect and they made me feel like my business matters to them. Nancy was very responsive and helpful and Kaelan was very knowledgeable, professional and friendly. They were able to fix my garage door very quickly and for a good price. I highly recommend Ohana!
Excellent service! “Dex” was very thoughtful in coming up with a solution for our tight space. He was very patient in helping me understand the features and safety considerations of our opener before leaving. Thanks!
Super fast! Super communication! Super friendly! Super skilled!
A1 service from start to finish . Great customer service from when I first called the office. Kevin came out today and was a delight to work with . He went over everything before he started working. He did a excellent job in repairs . I will most definitely be using Ohana in the future for any of my garage door needs. They certainly give the Ohana (family) treatment to their customers 🙏 .
Phenomenal communication and service. Very happy with my new garage door.
Kevin did what hardly anyone in the service industry does anymore, and that is, be on time, perform the work, don’t try and sell us something we don’t need, and explain what he did. All without incident and in a timely manner, and very courteous.I highly recommend Ohana.
My technicians were very professional and prompt. My service was quick and well worth the price.
Very satisfied with Ohana garage door company. Opening the garage door this morning, the door opened part way then dropped immediately. Upon inspection, the cable was snapped. The horror of leaving me without a vehicle for work. Called Ohana for repairs and a cheerful lady immediately put an order in explaining that the repairman will be uniformed, will send a text message prior to heading our way. Several minutes before his scheduled time window, Morty texted his picture and brief description advising he was on his way. Morty pulled up in a clearly marked truck with all the tools, materials needed to handle all types of repair work. He inspected the damages, gave an honest estimate for approval, and started work immediately. After completion he emailed an itemized invoice with the life time warranty on parts and 10 years on labor. I had a concern about the rail to the motor which appeared crooked and he returned in less than 15 minutes to happily inspect it and explain why. I would highly recommend Ohana garage door company to anyone wanting honest, safe, secure, and fairly priced service.
Tech Kevin was a pleasure to deal with. My door opener was no longer communicating with my remote or car. He diagnosed it as an issue with the circuit board in my 24 yr old craftman opener. He offered several model options. I selected one which he had with him. He completed the replacement in a professional manner and explained the system features. Even helped me reprogram both my cars. I would certainly call Ohana and Kevin again when my other opener goes.
My garage door quit working the first thing Tuesday morning. I called Ohana just before 8 AM. By 9:15 Mr. Flores arrived and quickly determined one of the large springs had broken. By noon, the garage door was working. Additionally, Mr. Flores explained the proper maintenance of the garage door to aid in smooth, long service.
Everything was perfect-from the first call, the quote, the install. Very happy with my new door and motor! It’s so quiet
Kevin was top notch. He was prompt, courteous, and quickly accessed and corrected my problem. Highly recommend this company.
High quality and fast service
Morty did an excellent job replacing my Genie opener that quit working. He was very knowledgeable and took time to explain my options. I was very impressed by the company and everyone I dealt with. Five Stars for sure.
Kevin is awesome, did a very professional service. He showed up on time, fixed our problem and explained in a very detail way what he did and what to do next . Highly recommended !! Thank you
Dex was knowledgeable and professional. Answered any questions I had and did an excellent job!
Professional and efficient. Was able to get both garage doors working smoothly again.
Kevin was awesome. Very professional, had great conversation, and was very knowledgeable. I do business with people I like and you will definitely like this guy. Thanks again Kevin for all you do. I recommend you to everyone with no hesitation.
Highly recommended! It has been nothing but a positive experience with Ohana team from beginning to finish. Mark was great, he came and gave me a good assessment between repairing the opener or replacing it. I went with latter. We then scheduled another day for the installation, he and Kevin completed the job within 2 hours. They were professional and courteous. I am so happy with end result. Thank you Mark, Kevin and Maureen!
Morty came in time estimated and did a great job! Always appreciate the friendliness and quality of the employees and the work! Very pleased!
Dex was on time. Is very knowledgeable. He explained everything thoroughly. He was very professional. Highly recommend Ohana Garage Doors.
Very professional company. Thorough and honest. They could have easily sold me a new opener, but didn’t. Highly recommend them
Ohana has always done a wonderful job for us, and we have never had an issue with any of the work theyve done. Be it new install or repairs. Theres a reason their number is on our Fridge, they are the best in Houston.
They were very professional and timely. They explained everything very well.
Very courteous and quick service appointment availability. Mark was very knowledgeable about our issue and he explained the solution options to me. He had everything needed to repair my garage door with him the first and only time he came over, so there was no need to go and get parts or to come back at a later time to execute the repairs.I highly recommend the services of this company.
Dex did an outstanding job. He accessed the problem with the garage door quickly and explained in detail what needed to be done. He got the job done and even replaced lightbulbs when I asked. Thank you! I highly recommend Ohana Garage Door Repair.
What a pleasant experience doing business with the Ohana Garage Door repair company.Kevin arrived early and went to work right away. He was very professional and also very personable. He explained what he was doing and didnt take long to finish the job.I would gladly recommend this company to anyone I know who needed this service.Highly recommended. Thanks guys.
Every single person I spoke to from Ohana was very professional and courteous. Dex explained my options and really helped me make a decision on how best to repair/replace my garage door and I was impressed by how quickly they managed to schedule my installation. I felt the price was fair and I would definitely recommend calling Ohana if you need an honest assessment of your garage needs. Thanks Ohana!
Technician provided excellent service. Professional service and this is second time I worked with this business. Customer friendly and on time. Options are offered to customer based on the situation. Thank you.
The price was good and the service was outstanding. Our technician took his time helping us set everything up and made sure all of our questions were answered. Thank you for a wonderful service.
Kevin was very knowledgeable and professional. Took his time to take care of the issue and to test out the door. He answered all questions we had. Also, we received a text before he arrived and he was here on time. Overall a great experience and we would highly recommend Ohana doors.
This garage company if given a chance, i would shout to the mountain tops for my friends and family to experience the type of experience I have both times theyve come out! And both times, Mr. Dex was the representative Ohana Garage Door sent out. This man was so nice and kind. And I know having those qualities doesnt fix the garage, but it sure does help when Im freaking out over the garage not working properly. He was also very knowledgeable about the current issue and any that may arise in the future. Im so pleased!! KUDOS to you Mr. Dex!! All the best to you sir!! Ohana, keep this man around!! Im pretty sure hes the best technician you have!!! 10 💥💥💥💥💥💥💥
Great service, great products, fair pricing, constant communication and a timely arrival, everything you look for in a great company!!Morty did a wonderful job on the install and setup!Mark and Maureen I will gladly recommend you to all of my friends and clients.
Our experience with Ohana Garage Door Repair has been exceptional to say the least. Kevin, our salesman was very polite, knowledgeable and very patient explaining the problem we were having with our garage door and opener. He explained our options and the best solution to resolve the issue. Kaelan “Morty”, our technician was also very polite, knowledgeable and patient. He explained the work he was going to do and got busy with it. He took the time to help set up our garage door opener app, something he probably didn’t have to do but very much appreciated. I’m so proud of my new garage door snd opener, I show it off to everyone that comes over. I will definitely recommend Ohana without a doubt. Thank you again for your great service and product.
Kevin did a great job! He answered al my questions, gave me a lot of good new information, and fixed everything quickly and efficiently. I highly recommend this company.
I called and it was very easy making an appointment. Very timely response and arrival. We were notified prior to arrival and our technician Kevin was great! Very helpful, professional, and knowledgeable. Made recommendations without being pushy. Also, the owners are great and I love that they are very community-driven! Very fair rates, as well. Ill be using Ohana again should the need arise. I highly recommend them! Thank you, Kevin and Maureen, and Ohana team
Morty did an execellant job. Very friendly. Took the time to do the job well. I definitely would recommend this company. I had a new garage door and garage opener. 2 thumbs up.
Dex was professional, informative, friendly, and most importantly he helped get our garage doors operating smoothly. Thanks!
Great job replaced a 20 year old garage door opener, newer model with WiFi. Morty was friendly and knew his job. Highly recommend. Came out the same day when old door stopped working.
Excellent service, courteous, clean repair was done in the amount they said they could it in. Mort was should get a raise.
Terrific experience with Ohana Garage Door Repair and specifically, our great tech, Morty! We had both of our springs break on us over the weekend and the Ohana team got us right in with Morty the same day I called. Morty came with everything he needed on the truck to diagnose the problem and when it turned out we needed an entire new door setup, he was able to get all the parts confirmed and come back out the next day to replace the whole rig. He had everything wrapped up and back to normal within a few hours and the pricing was more than reasonable. I specifically appreciated his advice on how to move forward to ensure we did not run into future issues and increased costs. Would highly recommend these folks if you need solid advice and any repair work done. Could not be happier with our experience.
Kevin Dex was awesome in his work. Very professional and gave me tips and answered all questions. Scheduling was also super fast and Kevin came within a couple of hrs. I will recommend them to anyone who needs garage door repair.
Fantastic experience with Ohana Garage repair. Very well informed on when/who would show up, and once there, Kevin made it clear that I had option to go with door manufacturer as a cheaper route to him supplying, refreshing to see such honesty. Quality of work was fantastic, door opens smooth!!!!!!!
AMAZING! Very professional! I love how they send a text message when the service man is on his way and they also send a picture so that we are aware of who to expect. Mark was very professional, conversational, he even wore a mask in this heat and he was simply a pleasure to work with. Although I was alone when he came to do the job, I did not feel worried at all. Very grateful!
Kevin did excellent work. He is through and very knowledgeable. He knew exactly how to get the vehicle remotes working.
My experience with Ohana Garage Door Repair was wonderful from start to finish! It was easy to schedule an appointment and I received a text letting me know who my technician was and that he was on his way. Dex arrived on time, he was friendly and knowledgeable. He took the time to explain what parts needed to be replaced now and what could wait another year. I highly recommend Ohana Garage Door Repair and Dex to all my friends and neighbors.
Kevin was awesome! He went above and beyond what he was asked to come out for.
OMG... Ohana saved my LIFE! I had an absolute garage NIGHTMARE that even they were astounded by, lol. But Morty and his team did all that was within their power to salvage my door and find the most feasible solution possible. They were in and out in 45 minutes tops and Ive never been more grateful! They had GREAT customer service from the beginning to end annnd they were more affordable than any of the other companies in the area that gave me a quote. Theyre simply the best!
Kevin with Ohana repaired our garage door today. He was efficient and knowledgeable. Took extra time to explain repair and issues with me. Highly recommend this technician! Thank you Kevin!
Dex came out on Saturday to give us a quote. He was very knowledgeable and explained all our options. I would recommend these guys in a heartbeat. Our appointment was at noon today. They finished the job before us early and gave me a call to see if they could come earlier. Dex had everything done by 12:30pm. Very professional and great personality. Before the tech shows up they send you a picture along with a brief bio so you know who to look out for. Great experience!
On Jan12,2021 Dex replaced my broken garage door opener with a new one. Dex was friendly, informative and completed the job quickly. I would certainly use Ohana again.
I cant recommend Ohana Garage doors enough (formerly Aladdin). They worked with me to find a suitable door as we rebuilt our home following Harvey and got the door installed during construction to protect deliveries. The new door is silent (the dogs dont even hear it!) and we love the windows and insulation that keep the garage cooler and bright. Mark and his team are very pleasant and professional and even came back a year later free of charge to check the door was still working perfectly. Great local company. Use them!
Our experience with Ohana Garage Doors far exceeded our expectations. From the initial phone call to the communication updates before and after service to the service technician it was a pleasure dealing this company. The technician (Mr. Kevin Flores) was so friendly and knowledgeable. Mr. Flores truly understands how to communicate with customers and what it means to be in the service industry. We will definitely use Ohana Garage Doors again and recommend them to anyone. Big thanks to Mr. Flores again for making the adjustments needed to our garage door and for being so friendly.
Morty did an excellent job replacing our garage door and opener. Price was right and service top notch! Will definitely recommend to anyone that needs garage door servicing.