I drove 2 miles to come here to buy an envelope only to realize I had left my wallet at home. I begged the gentleman at the counter if he could give me the envelope for free after explaining my situation but he quickly snatched the envelopes from me just because of $4. So disappointing. Hopefully we’ll staff people with better people skills

Came here to ship something and the lady was so fast and efficient. Great service.

10/2021 Dropped off my equipment off from DirecTV in and out in a flash. UPS Store did all the packing, they gave me a receipt and that was it. Would definitely recommend this place to everyone. Thanks for reading this review please give me a Thumbs Up, and Please Follow me on my reviews

Great mailbox services. Professional and courteous staff. Will utilize this UPS franchise if I ever need a mailbox again. Thanks guys!

This store will LOSE YOUR PACKAGES! They will also not honor insurance claims. My mother dropped off a bunch of boxes that I had stored in her basement at this location. It was wrapped on a pallet, and when it got to my house and unwrapped, 3 of the boxes were missing. One of which was a large wardrobe style box.It took months to go through the process of trying to find the boxes (preferable, since they included many sentimental items) and then filing an insurance claim as we had purchased insurance. And after all of that, they denied the claim as I had signed that I had received ONE item (the pallet), and contacting them the same day when I discovered the missing boxes wasnt good enough to let them know that I didnt receive what had been dropped off.I cant be certain at what point the boxes were lost. The pallet looked untampered with, so I feel that its less likely the freight company opened it and repacked it, and more likely the store lost the packages. The owner claims the security footage was fine, but didnt share the footage with anyone, and it was conveniently deleted after being too old once the claim was denied.Neither this store nor the corporate office cares that they lost my packages.

We are to send a package, it was in a 5x5x5 inches box and the associate told us the package was too small, that there was a possibility to get lost in transit... really?... But supposedly thats the core business, I mean is what they do, delivering packages!, why someone would want to send something knowing there is a possibility that never arrives. So he sell us a bigger box, that was like 2x6x8 and according to him this bigger box didnt have the possibility to be lost....really bad Business, cant believe it.

Thank you for your terrible customer service yesterday dear lady with an attitude when returning my Amazon package. I now found a new place to process my returns and they are more in tune with their customer needs than you are. I would have never found them if it wasnt for you. They are across the street from you, quick processing, free packaging/shipping included, and I even got a 25% store coupon to use! I understand now why Amazon has them listed as their first partner of choice and you the third.I came in and explained that I had returned the Amazon package at their location I had on my hand a while back and that it came back to me instead of Amazon even though my tracking app still said in transit.She took the package from me saying that was not possible and said she would make exception but next time she would charge me for packaging because the bag was open. I reiterated that it was closed the first time I brought it in but was not expecting it to be delivered back to me so I opened it and that the mistake was theirs not mine.A colleague heard, asked what happened and she told him it looks like someone from here, got on their vehicle, and went to deliver this package back to her. Instead of addressing her sarcastic comment he asks me for the old shipping label. When I said I did not have it they both looked at me like this was their confirmation that I was lying.Make up your mind! In the past, I held on to my labels until they were delivered. I went back one time to this location to ask about a package that still indicated in transit even though I had received me refund and was told not to worry, rest assured package was delivered, and as long as I got my refund I could toss the receipt. This situation followed all these guidelines. So whats different now?

2 days in a row, and 2 different employees were unable to locate my package. Not even 10 minutes after receiving notification to pick up from access point, it was lost. Thought it would be safer to deliver my packages here than home.. I was wrong... Had to remove this location from my access point after multiple incidents.

I’m in the store multiple times a week and every employee is so nice, polite and provides EXCELLENT service every time. Keep up the great work y’all!!!

Ive been going to this UPS store for years, now. Never had a problem. Theyve always been professional, courteous, and quick with service. My only complaint would be that I wished they stayed open a little bit longer than 1900 hours. But otherwise, I highly recommend using their services at this location. Good people working there👍👍👍

Everyone is always really nice and helpful! Very professional.

Love this place and like the way they’re service and nice assistance

Great service and rarely lines.

Just walked out of the store and I gotta say that the 3 gentleman behind the counter were super nice! They would greet everyone and were very helpful to those with questions and concerns. Super patient as well. The line was almost out the door and never once did they rush their customers; I was at the counter within mins. Great service!

You know when you’re in a Rush and really gotta get things done??? They moved quick and had really friendly service and had So much patience BEST LOCATION THUS FAR. I usually experience attitudes with them but this location is bomb! Those in a hurry like me...We appreciate y’all!

Excellent service, very friendly and very fast

I wish I could give negative stars for this UPS location. I remember them being unprofessional before but I decided to give them another chance. Never again. The guy at the register told me I had to pay $1 for a tape because I am using their resources. If it wasnt sad it would have been hilarious. Luckily I brought my own tape so I told him that was rude of them. Also, brought my own box because that store is a rip off. I dont usually leave a negative reviews but this one is well deserved. And I will encourage everyone I know to stay away from this place.

This location is super busy! It’s at a popular intersection. So if you go here have patience because traffic flow can increase instantly. The staff goes as fast as possible and are very efficient. I have to say great job! I’ve been going to this location for the last year.

Fast service..

This store has terrible service! I came here to return Amazon package with return code. Amazon says You do not need to package your return or print a shipping label. The UPS Store will pack, label, and ship your return for free. The store manager refused to tape my package and I was forced to buy tape and return labels! No other UPS store I know does this and the Manager was so rude and didnt care! Do not go here for any reason!!

My mother in law went today to print somethings out for me and we weren’t sure if it needed to be on a usb driver or our phone but my mother in law let me know that a lady named Art was very helpful and super sweet. She made the process so much easier. We will be going with this store to send out packages for my work. Thank you so much Art for the awesome customer service.! Keep doing amazing

This UPS store is hands down the BEST there is. They are personable, professional, and proficient. I trust with all my shipping and printing needs. They operation is topnotch. The office is clean and clear of clutter even on the busiest of days.

Worst service ever

I love doing business at this place. They are fast, friendly, and efficient -- even at Christmas. They do an excellent job of offering different choices and services for your needs. I have been a customer with them since they first opened and have never been disappointed.

I dropped off 2 amazon return packages but both of them never made it back to amazon....

The attention was excellent and fast. They have everything you need to send a package or letter, and without a doubt the service was very careful!!!

If there was a hundred star rating, I would definitely award this store with it! I am new to Texas and the staff is phenomenal! Last Friday I needed to fax important paperwork for school registration.I knew it was lunch time so I called to ensure that the notary would be present upon arrival. I am thankful for the entire staff: the notary person, Nicolas, Monique, and Cynthia. It took me about an hr to arrive there because I walked from my location and to my surprise, the notary had waited for me; he didnt take his lunch yet. Cynthia greeted me with a nice cold bottle water, as I waited for my fax confirmation, Monique offered me a chair to sit while a wait, and offered to put on a movie for me.Nicolas was very helpful in faxing my paperwork; he also suggested nice areas my family and I to eat here in Texas. I said all this for little ole me. Thank you UPS staff for your kindness and generosity that you bestowed upon me. Management, youve hired a wonderful staff!

Says they close at 5 pm today and they were closed already at 4:45 pm! Four customers including myself are very frustrated at this inconvenience!

Very small location but service was fast and everyone was wearing face coverings which I appreciated.

These people ARE AWESOME. I cant believe that there are any negative reviews. Perhaps those are based on previous owner/management. Kindest folks Ive ever dealt with. I arrived frazzled at 5:35 p.m. Friday, got a friendly wave the second I walked in. Had deadline to return a fancy cell phone & grandma here couldnt get everything back in the Itty bitty box with slots for unknown doodads. My home printer on fritz, couldnt print label. Manny Molina, the manager, was like a good son, sweet, patient, basically fixed everything for me & because AT&T required it be sent USPS, he prepared everything so I could walk out the door and drop my package at Post Office. All for a grand total of $3.Id used this location for some Amazon returns last Christmas and remembered how helpful theyd been. Victor Molina owner, his brother, Emmanuel Manny Molina, manager. DOLLS, absolute dolls. Do not believe any bad reviews. Also the pic posted by Google of a dark brick facade isnt correct, must be a stock photo, other guides have posted true pics.

I used this store to return an equipment to Directv and after a while I started receiving letter from Directv asking me where is the equipment, I call the UPS store and supposedly the “owner” Victor put in hold for 20 mins and when he came back to the phone he just told me that they don’t any information about my delivery and didn’t have a tracking number to find what happened, I contacted Directv and due to this UPS store fault I was charged for the equipment because UPS lost it, I even have a receipt from the store but with no tracking number with the name of this Victor on it. Victor just told me to call Directv and provide a copy from their receipt and wait for Directv to credit my account and resolve the problem that they created, this person Victor was very rude and for sure I will never use their services again. If you have any equipment to return make sure they give you a tracking number, or even better, don’t take the risk with this people and use their services. They are worse.

Everyone was wonderful, friendly and very helpful. It was the best customer service experience Ive had in a long time! Thank you, Emmanuel M. of store#1969!!

I love this place, awesome staff and fast service! Shoutout to Victor!

Art is very knowledgeable and so helpful. Awesome customer service!

Great service and very friendly staff. Been coming here for probably 10 years and have had No problems. Highly recommend this location for all you shipping and or related needs. Keep up the good work!!

Awesome service!This location is very professional, friendly, and efficient. If I have any mailing needs I will travel to this location.I opted to send my package for next day delivery. Due to mechanical difficulties, my package arrived in 2 days instead.I went to the store and verified what happened. I was informed of their 100% satisfaction guarantee. They checked the computer to see when my package actually arrived and they refunded me for the inconvenience of my package being late.It was a smooth and quick process. I really appreciate their professionalism and honesty. Thank you!

The staff is professional, courteous & has *ALWAYS* gone above and beyond to ensure that Im well taken care of every single time I stop in.

Good service, really fast when busy

I want to just say the the young men who own the store are over and beyond helpful and kind. These young men always come out and greet me with a warm compassion of interest. They have ALWAYS taken the time to listen to my needs and they have ALWAYS followed through with their commitment in making sure I am satisfied with their service. Whether it is mailing a package, having a banister made or just having to send a fax, those young men make sure my every need it met. I HIGHLY recommend this UPS Store for all your package needs but I reccomend them for much more than that. Thank you Manny and Victor for taking such such good care of me. A friend for life Suzanne Berkey

I HAVE BEEN USING THIS LOCATION FOR ABOUT 3 YEARS PLUS & HAVE NEVER HAD A PROBLEM. THE STAFF IS ALWAYS FRIENDLY, ATTENTIVE & READY TO HELP. I STRONGLY RECOMMEND THIS FACILITY

I highly recommend this store. They are very professional, fast, and always quickly to give me a hand when I need help with all my boxes. They even helped me to unload my car. They are awesome! Best UPS store around me.

They would NOT tape up my shipping bag that had a rip in it.( the bag that was shipped to me from Amazon)They said I have to either pay $2.71 for a new bag or go and tape it up and bring it back. Amazon pays them for this return but they still nickle and dime you here at this location...The UPS Store on Morton Ranch does not charge for taping it up. I will go there from now on for all my UPS needs.

Its already been a year Ive had a box here and I HAVENT HAD NOT ONE SINGLE PROBLEM. The staff is very helpful friendly to my wife and I. Its a Cheers-like atmosphere when I come through the door... Everybody knows my name!

I visited this store 20 mins before closing and the service I received from Victor was quick and efficient. He gave me a couple of shipping options, and I did not get that feeling of being rush with it being so close to closing. I will defiantly be visiting this location again.

These guys always have always have my back. Compared to the other ups they make sure they send out email when stuff comes in. If i dont pick up in a few days they give me a call to make sure Im going to come by. They double check locations when I think something hasnt been picked up or wondering if it has came in. They also helped me tracked out a few packages.

The employee was rude and even though I explained my situation he was very short and rude with his answers. In a city where you have UPS stores all over the place you have to reach high to provide excellent customer service and due to just one person who I suspect is the manager or owner falls short of being helpful or even pleasant. I for one do not feel compelled to come back to this location

It’s a convenient spot. The service has gotten MUCH better over the years.

SHIPPED A PACKAGE FROM THIS LOCATION AND IT ARRIVED BROKEN. THE MANAGER IS RUDE. THE STAFF DOES NOT KNOW WHAT THEY ARE DOING. THEY MADE ME PAY INSURANCE UPON SHIPMENT AND NOW THEY WILL NOT HONOR MY CLAIM AND WILL NOT REFUND ME. DO YOURSELF A FAVOR AND SHIP YOUR VALUABLE ITEMS WITH SOMEONE ELSE.

I’ve frequented this location for 3-4 years and they have always met / exceeded my expectations . They are professional, friendly, helpful and patient ! I can’t imagine anyone there being rude at all ! I don’t think they would last long there if they were !

Poor customer service huge fees for supplies to ship a package with their service which is not cheap. Even USPS priority has free boxes for shipping

Worst experience Ive ever had at an ups. Go to any other

Rude and extremely disrespectful, they have an attitude when I them a questions they proceeded to say theyre on break they dont have to talk to me and continued to smoke their vape pen his was Art or at least that what his name tag said, when I ask to speak to a manager one of the females with different-colored hair stated that its a private store you need to leave and then proceeded to say racial slurs about my burka

They are always busy but get to my needs very quickly. Highly recommend!

I dont know what all the hateful comments are about, because i think this place is great! If there is a line, it goes down fast. These people are very efficient and professional. I run a business and depend on this location to make sure my products get to where they need to go and have never had a problem.

I just left this store location and the service was just what it is supposed to be custom service I give a round of applause to the very kind young lady Monique she was polite, friendly, professional and most of all very helpful to me and I say this all the time, it’s the smallest things in life we overlook 😊 thank you store #1969 keep doing what you do.

If I could give this ups store less than one star I would. I spent $50 to ship a fathers day gift overseas to my husband. He never received it. UPS had it shipped back. When I asked for a refund for a failed delivery they said it was refused and therefore no refund would be given. They later sent me an email saying it hadnt been refused but that I had given an invalid address and it was now my fault and that they needed me to return and pay a $33 fee for the return of the package.The address was correct.I felt attacked by the manager. He was obviy angry and refused to accept any responsibility for the failed delivery.Poor customer service. Poor service in general.Take your packages to a different location.

This is the most friendliest store . I recommend this ups all of the employees are helpful and very courteous . Thank you for making every experience a great one

I come here often..but today there was a lady who was not rude but was definitely hard to work with and responded to absolutely everything with attitude. Ended up leaving the location without dropping my boxes.

They rebound my book and made it beautiful!!!! I was so excited about it, I had to take a photo on my walk home haha!

The staff is very knowledgeable helpful and friendly, As at any business youll have your days of long lines, but relax patience is a virtue.I recommend this location .Awesome staff . Great customer service.

They are ousem, always smile and trying to help, love them.

I had mail sent out and I had lost my receipt with the tracking number so I called to see if I could retrieve it. The first time a gentlemen answered but told me to call again when the owner got back since he is the one with the receipts. Okay, fine, I call two days later and Im guessing the owner answers and treated me like I was stupid! He was so rude. He was about to give me the tracking number when he said I say the whole number first so dont interrupt then you repeat. I got a few numbers wrong and said no all wrong erase all that! I didnt say any of that!. At the end he said Thank you! In a sarcastic laughing rude way! Point blank the owner does not know how to treat his customers! Never again.

Im writing this review because every time I go to the store (3 or 4 times), the service is excellent. I saw some unfavorable reviews about this location and was reluctant to go at first. But a few days ago seal the deal, as Ive seen enough on my various visits to say this is a great place to shop. Greeting, good eye contact, fast service, I was out in 4 minutes the last time ... what do these complaining people want? There is a location on Hwy 6 that is just the opposite. Thats why I started going to the North Fry location. These guys are professional in every way.

If I could give a lower rating I would. DO NOT ship with this UPS store and dont ship with UPS all together. Not only did they not get my package to the destination on time but they also broke everything inside. The Manager Manny is condescending and takes no responsibility for the care of your belongings. UPS is horrible and I will never ship with them again. They give you the run around with insurance claims and they make a messed up situation that they caused worst.

Been their customer for over 2 years. Very helpful and courteous. Am in there 3-5 times a week and never had a bad experience.

Excellent & COURTEOUS service... THANKYOU, Monique Howard.... You were first rate !

The owners of this UPS location are some of the nicest people in the industry. They stayed open over an hour after closing to help me finish hundreds of placecards that I needed for my brother’s wedding that same evening. Long story short, I had to redo all the placecards at the last minute after the software crashed, which I had initially used to create and print them.They really tried to help me out and got a lifetime customer out of it. Thanks so much.

I love this location theyre awesome people and if you come in there more than two or three times they learn your name and call you by your name theyre very friendly and very professional if I was able to recommend anybody to go to any UPS it will be this location

The bad reviews on here are not accurate. Manny was a great help. Everything I needed done was in a timely manner. He got me in and out even while they were busy (Christmas). I will certainly be visiting again for my notary or shipping needs!

Awesome store! Manager is always professional! Great customer service!!!

Quick and attentive personnel! Took care of my shipments twice and both times gave me valuable advise regarding documents tracing, packing etc.

I have used this location for many years. Now that there is new management service is always impeccable.

I never take time to write bad reviews, Id rather write about good experiences. However my experience with this UPS store was HORRIBLE. The indian man running the store was very rude & far from helpful. Simply asking him general questions about my package caused him to raise his voice at me. VERY RUDE. I advise you to choose another UPS, I was appalled....

DO NOT MAKE BUSINESS WITH THESE PEOPLE. THEY ARE ROBBERS. I PAID MORE THAN $200 PLUS (INSURANCE) FOR A 55 TV DELIVERY AND MY PACKAGE ARRIVED RIPPED OPEN. THE TV SCREEN CRACKED. AND THEY WONT HONOR MY CLAIM. THEY WILL NOT REFUND ME. THE WHOLE STAFF IS UNPROFESSIONAL AND RUDE. THE MANAGER ONLY WANTS TO TAKE YOUR MONEY. THESE PEOPLE ROBBED ME. THEY DO NOT KNOW HOW TO DO THEIR JOB. THEY STOLD MY MONEY.

Excellent and Friendly service everytime. Keep up the good work !!!!!

Asking to wear masks and limit the customer numbers to 5 inside the store might minimize the spread of the virus. But why some of this store associates are not wearing masks ?

Very courteous and professional staff. I expected the worst based on comments by AT&T customer service when they provided me with the address but it was just the opposite, it was actually a pleasant experience.

Cheap place.. wanted to charge me to tape an envelope... bad customer service

I’ve always had a great experience at this location. They’ve always been professional and taken care of everything I need.

Very friendly, very professional and very fast! My only issue was being told $3 for notary yesterday and today was $6, but still a good visit.

Do not waste your time going to this UPS store. They are lousy. They are grumpy and rude. They refused to just lend me a tape for me to close my box. I went to UPS at LaCenterra at Cinco Ranch and received excellent customer service. They lent me the tape and even helped me close the box.

This place is the worst UPS I have ever encounter, the manager there Manny is super rude and he even told off my 2 year old for being desperate from the waiting (he was playing with one of the post card carrousel and not even rough just spin it ) while I was over the phone trying to fix the problem with the shipping, anyway the service is slow and I prefer to drive to another location even if it’s further ...I give one star but if I could I’ll give none ! Who hires people that are super rude in a service office as a manager, super bad choice. And te staff needs to be train because they certainly are not efficient.

This is a great location that is ran very efficiently. Friendly staff!

Went to get a planner spiral bound. Rung total up to 16 plus dollars and then realized they didnt have thw correct size binding. Thankful I had not accepted payment yet. They refered me to ups on mason. This store knew what they were doing and only charged 8 dollars.

This place is a joke at best, wanted to ship a ring with a small padded envelope and I was told it would be $90 dollars for the cheapest option lol. The young guy that works there is a retard!! Worst ups place ever!!!!!

Never got my package

I am extremely happy with this UPS Stores service!

I dont know what those other guys are talking about, this has always been one of the fastest and friendliest stores I have been to. Always.

Had an issue with my package but manager took care of it. Staff was very professional and curteous. I will sure use their survices again...

Great place for service, friendly people.

The girl (Cynthia Slovak) had to charge me twice because she notarize my application in the wrong box. Smh

This is the worst store Ive ever seen. Sent a money order and the package is missing. Called up and asked them about it, they said its missing and cant get a replacement for it nor track it. The people working here at this store are totally irresponsible. Will never recommend this store to anyone.P.S: This store is such a disgrace to UPS. I hope they close down this store.

Awful experience. I couldnt be more displeased with a place of business or customer service. When a businesss job is to be responsible for shipping packages, they should be able to successfully do that. Especially if its a very sizeable and expensive package. Packages that size dont just dissappear. These people are very rude, very overpriced, and untrustworthy. This has been an issue since July 12th with no resolve OR info. This has caused money loss and loss of business for us plus time out of our busy schedules to pursue this.I hope whoever it is that stole our package, which is the conclusion we came to, faces major consequences for this. This will not be the last they will hear from us. Its a shame that there are such dishonest despicable people out there that we have to waste our time on. If you can, avoid this business at all cost and maybe itll go away.

This place is a joke. Making customers wear mask to mail stuff. The mask will NOT prevent you from getting anything so why the hell should I be forced to wear one.

I love this place!!!!! i have been a customer for years, and everyone there knows me on a first name basis. whoever put bad reviews must have had a bad attitude to begin with, because everyone there is awesome!!!! -A.Dabney

Worst customer service ever... they told me i can ship a letter for 4.35 it wld take 3or 4 days to get there.. I MYSELF ASKED about a faster delivery AND MR RUDE VICTOR THEN told me about 2day shipping for about 40$ which i declined cuz thts robbery prices HE SAID MY FIRST CLASS MAIL WLD ARRIVE 3 to 4 business days.. its been almost 2 weeks and my mail still HAVE NOT been delivered, I asked for a refund because i have to resend .. the usps post office and this UPS STORE declined to refund me so i have to pay to get notary and mailed ALL OVER AGAIN.. today is may 3rd i mailed this out april 24th

I had a good experience when dropping off a large package that had a prepaid shipping label. The staff greeted me and even provided a Drop-off Package Receipt so that I could track my package.

Great place!! Very professional & courteous!!

One staff said, taping charges $1, the other said, $2. I believe they are going to spilt that $2 among them. They are like those creeps on the streets asking for Do you have a dollar?Walk away to fedex, free and help you tape!

Worst store in UPS system, workers are inept kids and owner is rude.NOT a customer friendly store, your better off standing in line at the post office