Incredible service, Sarah was very helpful to me and made the experience wonderful. Their coffee was simply fantastic, it had the right bitterness to it and gave me a nice little kick for the day. Service was fast and I will be back here again!

My family and I always come here, we get the cinnamon sugar bagels and blueberry one too. The bagels are delicious. We get the Honey Almond smear and man its so dang good. If you have not tried that smear you should, you wont be disappointed! This time we came in with the receipt for taking the survey where you get 3 free bagels with any purchase, we only got a $5 discount and paid $10 dollars for our order when we should have just paid for one bagel. They had a line so I didnt say anything and dont want to hold the line up. But anyway this place is still delicious. I even tried the begalritto and it was alright to.

As someone used to authentic Jewish bagels, Einstein bagels are OK bagels. They are also convenient. I think this location is struggling a bit, perhaps due to the shortage of workers in our area. I ordered 3 items. I had to prompt them to make sure I got my full order. They still got one item wrong. When I went back a few days later to SPEND MORE MONEY and correct my previous order, I found the response a bit sarcastic. They did correct their previous error, however. And they did get my new order correct.

Sadly disappointed. Signed up for their app but the coupons they send me never seem to work theres always some excuse at the counter why the coupon I have wont work. I get some sorry excuse that the app is not theirs its offered by a third party nothing they can do to help I get inundated with emails.

Love their sasame bagels. Yet, ordered 13 bagels and ask that one be toasted. Was told I couldnt divide one out and had to purchase more. I purchased another then at pick up spoke to the manager and he refunded the extra bagel but charged for cream cheese that should have come with the bakers dozen.

Good food and good customer service.

AWFUL!!! I will never go back to this location. Extremely long wait times and rude, apathetic staff. I ordered ahead and after a 20 minute drive my order was still not ready but was told they were working on it. After waiting another 20 minutes inside I went back to ask the cashier where my order was. He again said they were working on it but the girl making the orders came over and wasn’t even aware there was an online order to be made. While inside 2 other customers complained to me how long they had been waiting. One of them mentioned it was always like this and that she would not be returning. Do yourself a favor and stay away from this place unless you have an hour to wait for a bagel and like to be treated rudely.

I was discussing options with the girl at the drive through and there was a miscommunication about the bagels I wanted. I drove back when I realized I had the wrong bagels and they exchanged them for the correct ones, no questioned asked. They were friendly, helpful, and professional. This was at 1230ish on 4/17. Great shift of people!

I went through the drive thru this morning to grab breakfast for my husband and I. It was quick and the staff was friendly. I was able to order and get my food in such a quick amount of time. The food was delicious and I will be ordering it again.

DO NOT GO TO THE KELLER EINSTEIN LOCATION!! THEIR STAFF IS HORRIBLE AND THE RESTAURANT DOESN’T ALLOW YOU TO YSE THE EINSTEIN MOBLIE APP WHICH MAKES ZERO SENSE. IDK HOW EINSTEIN’S CORPORATE WOULD ALLOW THIS BUT DON’T WASTE YOUR TIME GOING TO THR KELLER LOCATION, GO TO SOUTHLAKE OR GO ANYWHERE ELSE.

Delicious bagels, good service and clean environment.

This place should be 5 stars - however, the wait inside today was way too long. It was so long that the drive thru cleared twice by the time we got our order. Unacceptable for such a great place. Food is fantastic, staff is friendly, location is convenient, and the menu is full of variety. Management should step in here and fix this - this should be 5 stars no doubt.

I visited this location at 8AM on a Thursday. The bagels were fresh and the service was fast. High quality. I expect nothing less from Einstein Bros.

Dont waste your time going to the one in Keller. Understaffed, Mis managed and just sad.

I am closer to another Einstein Bros branch but I always prefer to go here. Fresh and much better bagels, efficient service, friendly staff.

Great bagels and really nice people.

The all nighter is the absolute best bagel

Super nice and good coffee, very nice people

I bought a half dozen bagels. I should have checked the bag... They forgot to put in my cream cheese. I called and they were nice about it but I havent been able to get back to the area this week. Well see if they make good. Their bagels are good though. Great variety. Always fresh.

Very slow service. I am in drive though currently waiting for more than 20 minutes and still my number hasnt came yet. They are out of supplies as well. Half of the items in menu they dont have. I know it tastes great but the service is horrible

Incredible service from Sarah.

Used to be really good but now its only okay last few visits have been underwhelming.

I love this place! The bagel sandwiches are delicious.

Manager and Staff is always super friendly and they always take care our request, and have really good bagels.

The new brisket bagel is exceptional!!

Good for a quick bagel fix. Quick drive thru

A little pricey for someone on S. S. They have great bagels & cream cheese. Service was good.

Awsome, pepperoni bagel.

Here’s why I’m only rating one star; I placed 3 orders, 2 ham and cheese and one turkey, bacon avocado. All 3 orders were wrong when they came out. The two ham and cheese came out with egg on them. One was suppose to be no cheese but had cheese on it. The turkey, bacon, avocado was supposed to hold the tomatoes and add cream cheese but didn’t do either. Half way through my sandwich I realized I was missing my chips, when I went to the counter to inquire, they showed me I was suppose to get them myself from a small shelf (currently only had 3 bags on it) behind where I was standing at the counter. Who knew.Speaking of the chips, when I ordered she told me they only had ONE flavor of chips, BBQ (although irrelevant, they are my least favorite)We were not greeted with a smile upon entering the establishment nor given a smile when I stopped by the counter to ask for a small bag on my way out. The only person that seemed to like their job, was the gentleman that brought the food to our table with a smile.Einstein’s has been around a long time and I’m sure has a sufficient training program in place to ensure better service and proper food orders. I understand “things happen” but come on, all 3 orders?There are other places that would be happy to have us as a customer and I’m sure would show that by greeting us in a friendly manner or at least with a smile and would probably thank us for our patronage upon paying or when leaving.Perhaps in the future we will just drive a bit further to Boopa’s Bagels, which would be supporting small business anyway.

The everything bagel with plain cream cheese. I think I could eat that everyday for breakfast. They offer egg sandwiches on a variety of fresh bagels as well as lunch sandwiches. I try not to come here everyday cause I dont want to get tired of it. Love this place!

Quick, easy, good service. Good bagels. The chorizo and jack egg bagel was ok. A little on the bland side from my opinion.

Terrible customer service. Don’t go

Nice fresh bagel and coffee

It was great and I ate a weeks worth of carbs for breakfast! We had bagels, a cinnamon twist and a twice baked hash brown. All good.

Great good fast service and great bagels

I really like the bagel at this place. I went there and the guy was wiping down the counter and cleaning out containers. My order came up the screen. He grab a couple of bagels and began to cut them. He had on gloves but felled to change them or wash your hands. I said wait, you cant do that. The guy mopping the floor had to tell him to wash his hands. He looked surprised. He did just that. He got more bagels, cut them and i was completely satisfied.

Had wipes as you walk in to wipe your hands before entering the dining room. Awesome food and coffee.

Staff is always super friendly and they have really good bagels. Tried the pizza bagel once but when I got it the bagels tasted like the plastic container it came in. Other than that, everything else Ive had has been amazing.

Great addition to Kellers eating places. Made fresh bagels of all the varieties that made Einstein famous. Serve yourself coffee with lots of other caffeine options. Been here several times.

I ordered nova lux, and where is the salmon?I mean price is decent, but i expected more salmon than one thin slice!

Fresh baked goods. Whats not to like? Oh wait, their prices. Supply and demand right? A shmear of cream cheese will run you about as much as the bagel costs. Great employees though and super clean shop help lessen the umph of the cost. Highly recommend the cinnamon apple bagel. Just dont count the calories, okay?

I love bagels, and these are so much better than any dunkin donuts or store bought brand Ive had. I love the plain classic cream cheese with a sesame seed bagel - just wonderful.

I have been a huge fan of Einstein Bagels for years. I was excited when I found out that one was opening near me in Keller. I went right during the grand opening week. Both of my bagels were too flat and werent up to par. I chalked it up to new and let it go. I went about a month later. This time it was before church so the family and I decided to dine in. It was packed, no problem, probably a good sign. Well, unfortunately not. I ordered the bagel sandwich with the spinach and garlic. The Florentine? My bagel was better but not like I remembered it from the past. This sandwich is one of my favorites and I have had it many times. This time, the spinach part was ice cold in contrast to the rest. I took it up front, I was politely offered a remake but had to pass due to time for church. Very disappointed and wont be going back to the Keller location again. Am I the only one?

Love the milk chocolate mocha with my bagels!!

The coffee..... I love Caribou coffee and they have multiple choices of blends on tap. The service is terrific even on a Saturday when its super busy.

Went there for the first time this morning to purchase a bakers dozen and it was not what I had hoped for. The bagels were sliced without asking and they were sliced horribly. The other issue was higher priced bagels mixed with regular priced and I was not told/asked anything about a price difference. Some of the staff were very friendly and some were stiff as a board. The order itself took way longer than it should have. While I waited for my order to be filled I watched several single and double orders after mine was placed, come and go and bagels I ordered were flying out of the baskets. It was frustrating.

I have to agree with other reviews. Brand new, store, but still! Known chain! Why take my order if it is not what I ordered! Order was wrong and paid for cheese that we did not get. Disappointing! Whole order was wrong those were done strong onions!!! Also not on order! Food tasted good, but....

Delicious bagels, sandwiches and drinks! Very friendly service! Super cute atmosphere!

Courteous staff, lots of options, and nice atmosphere for a quick bite or relaxed breakfast. They have free water cups by the soda available while you wait for your coffee to cool off.

Love having fresh bagels so close to home. They have a great rewards program too

Everything was good but they were out of all the good flavors.

Theyre cutting the menu down, i need to find a different bagel shop

Go here almost every morning. Love the vanilla hazelnut coffee with an asiago bagel double toasted with plane cream cheese.

Orders are not always correct. Kids making sandwiches or such dont pay attention to see through cucumbers, bad lettuce or nasty tomatoes. They need more training.I am a fan of Einsteins but this store in Keller needs help. Whoever they paid to paint the parking lot lines should have to do it again. They are so small a smart car struggles to stay inside the spaces provided. Horribly wrong.

Great! Plus, I went out the wrong door and nobody said anything or called the police. Thats what I call customer service.

Fast and friendly service, a lot of seating compared to the other locations and glad there is an EBB closer to home. Everything was made to order with one small hiccup with how late my iced mocha came out but impressed with the speed of service considering how busy the restaurant and drive thru were.

Good bagels, a little pricey, as the grocery store has fresh baked bagels for $5 dozen. They are just as good.

What a great staff they have! Very nice and the food was delicious!

Good bagels but theyre getting a little pricey.

Once again, wonderful service!

I Seriously would have given them zero stars. My order was incorrect on August 16 I have been calling the (Keller) location for two weeks now and no one answers the phone so I finally reached out to Corporate and they notified me to only let me know that this location is A franchise and I have yet to receive a refund on my $13 incorrect order yet a courtesy phone call . Very poor customer service!! I will be returning for my REFUND!!

Could have done a better job at wiping tables down. Food was ok. Too many capers, and cream cheese seemed to be smacked on. Use moderation when using schemer guys. Unfortunately will not be returning to this einstein bro.

Order was wrong the first time, but they remade it for free. They also forgot my side the first time, but remembered it the second time. However, the bagel was REALLY good.

Great fresh food and fast friendly service!

Cool drive thru bagel service!!!

Excellent service. Great food.

Thank goodness there is one relatively close!

Good bagle

Very nice people, excellent service, and delicious bagels!

Awesome food and coffee. Great environment.

Great coffee, everything was fresh, excellent Service.

Love the bagels here and its a DRIVE THRU!

Excellent service and atmosphere.

This is a great addition to Keller and we go every week, but it will be awhile before I go back. Every single visit my order is wrong or there is some type confusion. It doesnt matter if we go inside or drive thru.This morning I drove thru to get the family breakfast and I was craving their iced coffee.When I pull up I say have a large order so first Im going to order 6 bagels and said the type, twice. The girl responded if you order half a dozen you can get a tub of cream cheese. SMH!I replied yes I ordered 6 which is half dozen. She was flat out rude responding what kind do you want after I already said twice what type bagels. I love their egg sandwiches and coffee, but did not want to confuse her more, so ordered only the bagels. Rude staff here, consistently. Shame because the food is good.Maybe try to hire keller high kids, that may help.

Great quality and people 😛

Went twice this week and both times they ran out of plain bagels. Other than that, typical drive thru experience.

Very friendly service. Farmhouse sandwich hit the spot.

Great service! Awesome food!

When Im in town I at MINIMUM have 1 bagel a week

Great breakfast sandwich. The blueberry muffin was disappointing

Great breakfast. My favorite!

They always forget my drinks

Wonderful way to start any day!!

What did the bagel say to the pastor? Im holier then thou!

Best place for bagels

Their everything bagel w cream cheese, salmon, onions, and capers. ITS THE BOMB!

Best bagels in town!

Wonderful good food

Love this place

Love their Bagels.

Ok but overpriced!

We have gone four times and every time our order is wrong.

Ex serv.

The best

Awesome!!

Loved it as always

Best bagels

Yum!

Seems like they cant ever have friendly staff and it takes forever!