Mercurys customer service is excellent. Krista responded promptly to emails with professional and helpful communication. Their techs were on time for our appointment and took apart our treadmill with ease and took it out within the span of 45 minutes.The techs, Maxwell and Craig, were efficient, courteous, and we appreciated their assistance. We will always go to and recommend Mercury first for fitness equipment related needs.

Been calling for weeks. Left voicmail, No ones ever returned my call or messege. Ive never even spoken to anyone calling at business hours. Im not even sure if this is an operating business?

I was moving and needed my elliptical disassembled at the old house and reassembled at my new house. Mercury was professional, reasonably priced, on time and took the utmost care and did a great job! Best in the business! Highly recommended!!!!

Was told a part was on backorder for 5 months, finally called someone else who got the part in two days. Mercury had the nerve to charge me $100 for the “diagnostic”? Plus their quote was 3 times more expensive. Do not recommend.

I had a Precor elliptical shipped with a defect (an attachment was loose due to a broken part). The company referred me to Mercury. They were extremely responsive and professional. They had to order the part, but kept me in the loop and updated with status and scheduled the repair immediately after it arrived. The repair happened weeks ago and the elliptical is running perfectly. Highly recommend their services.

Great service! I would definitely recommend them, I work in property management, and we appreciate their services. Adrian Aos the service coordinator is excellent! answered all of my questions in a prompt and professional manner.