Some of the people Ive dealt with here are ok, for example Andy C. was always helpful and patient and had good customer service skills I dont know if he still works here currently.But some people who work here though are sketchy. And the range desperately needs to be updated

I’ve been going there since I was a teenager and made the mistake of getting a range membership a couple years ago. I asked to suspend our membership in January (more than a year as required) due to ammo prices and they’ve charged me every month since. I’ve had to dispute the charges with Scott many times and he has refunded most of them, yet they keep charging me. Now I’m having my credit card company deal with it. The range is awesome but the hassle and lack of customer concern is NOT. So I absolutely would not recommend a membership there. It’s like a black hole that you can’t get out of.

A friend went here revelry and they had 9mm priced at 1 dollar a round for FMJ, and 2 dollars a round for hollow points. He asked them what their reasoning for such a steep price point is for the hollow points was. They reply with: There are lots of new gun owners that come in here and they dont know any better and think that that is normal pricing for ammo, so thats what we charge them. Don’t get scammed by these people!

These a$$holes charge over a dollar a round for 9mm, and laugh at newbie shooters who don’t know any better than to take their money elsewhere. Don’t come here unless you want to get ripped off.

Charging $1 a round for fmj 9mm and $2 a round for hp just to make a buck off the new comers. These guys have predatory business practices, and will charge you more than is a fair price for range time and ammo.

These guys are awesome! They are busy and sometimes it’s tough to get questions in or take a look at some of the things they have in stock or to offer, but that’s only due to the sheer amount of customer traffic they get! With a bit of patience, it’s worth the wait! Have dealt with several of the employees and they have all been very helpful and knowledgeable! Thank you!

First time experience was amazing. Employees are very helpful and knowledgeable. Thanks for the excellent customer service.

Good assortment ...

What can you say about a retailer that sells guns other than happy hunting

Service is good when not busy, normally understaffed. Overall a fantastic place to go for ALL of your firearm needs! Even an indoor shooting range that’s not overly expensive!

The staff is knowledgeable and friendly. I am not sure why people say different. My husband and I were looking for a gun for me. They showed me guns that I could use and explained everything about the gun. I ended up buying a gun and am very happy with my choice. I woul recommend this establishment to everyone.

First time going to a gun range as I am a new gun owner. Walked in and the gentleman asked what he could help me with and I told him I would like to shoot. He said just fill out the form. I filled out the form and told him that I had never been there before and how it all works. He politely explained it to me. After my time shooting, I asked the same gentleman a question about my gun and how my shots were always to one side of the target and how can I fix the sights. He explained that it was not the gun and that it was me and what I was probably doing. What he explained made total sense. Looking forward to coming back to see if I can correct it.Only thing I wish they could do is have a table or something to put ones items on inside the range as there are only a couple chairs.Other than that I have no complaints. Definitely coming back. Thank You for a pleasant experience.

Great customer service...

Worst business I dealt with in years! Poor customer service, business does NOT back up or guarantee product sold to me. I purchased a rifle. Upon delivery to my local FFL the magazine was damaged. Manager would not replace it. Once I purchased replacement magazine gun jammed half the rounds in the 10 round clip. Its clearly a dysfunctional firearm. Manager does not talk to me on the phone, or return calls, or answer emails. I will NEVER do business there again!

From a 30 dollar box of primers to 200 dollars Really? You have lost my respect, my business and many others too. I get that we are in a pandemic and things are hard to come by but a 170 dollar markup ? You guys are insane

Great place to buy a gun of any nature

I love this place. Any time I have a question they have the answer. And they have a great selection of AR 15 parts for your own build. And the knowledge to show you how to use it right. The staff has gone above and beyond multiple times just to make sure I was going to be safe. And I like there new gun Smith he seems like a real badass.

Always great, friendly.

Always straight forward with me and very knowledgeable 🇺🇸

They were very helpful and professional. Took lots of time to help me find the right firearm. The firearm safety classes and shooting range are extremely helpful. The instructor was thorough and easy to learn from. The class time flew by. I feel like I have the confidence to handle my firearm safely now. Well worth the time and money!

Nick, he is an awesome gun technician

No real wait to shoot, walked in and was shooting within 5-10 mins. I think range time is like $14 a hour and $1 per paper target if you don’t bring your own. I had a good time. Not the friendliest staff but I didn’t really go to make friends so not a huge deal for me. I didn’t buy any ammo or weapons so I can’t speak to the prices but a quick peak at the inventory, the prices seemed fair

One word: Rude, and Disrespectful, because one word isn’t enough to explain the customer service you get there. Definitely would have been treated better at Dick’s Last Resort. (The restaurant where employees are paid to be rude).

These guys know their stuff. I have found them to be very helpful. They didnt give me a hard time when I first started for my lack of firearm knowledge and experience. They dont sugarcoat stuff, and if you asks them a question, theyll give you a straightforward and honest answer. Great shooting lanes. I highly recommend them.

Went here to use the range, loved it. Great ventilation, very well lit, affordable prices for targets and they provide tape as well. They gave me a military veteran discount with proof of service. I normally only go to rangers during the week to avoid the crowds. Ill be back during the winter months.

Went in at 12pm and they had a class in session so it was a 5 hour wait time to shoot. Other than that no issues with hole in the wall.

Like others have said, dont expect to be waited on hand and foot as soon as you walk in the door. It s not a ladies shoe store. BUT, if you ask questions, they are very helpful. Whether the prices are good or not depends on what youre looking for. I personally like the indoor range and the fact that you can rent a wide variety of guns there to try out before you invest in one. This is a fantastic service. I took one of my brothers there a few months ago to try an XD compact. He could have swore he wanted a 9mm but after he shot a few of the available pistols, he decided the .45 was more accurate.I also like the gunsmith they have right now, mostly because hes very knowledgeable about AK platform weapons, which I have too many of. Damn you cheap spam can ammo!

Like stopping in here, great that you dont get harassed as soon as you walk in the door. Free to browse around and when you are ready for some help or to ask a question, you get good, straightforward answers. Also nice that though the folks there are pretty well versed they do not seem to be the I know everything and your experiences or opinions are meaningless sort. Sometimes their ammo selection is a tad weak but come back in a few days and usually it is stocked again.

This is a fine gun range. Never had a problem here.

Very rude and stuck up. So much so i asked for my money back while waiting for my paperwork to finish up. And of course i still havent got a refund 2 weeks later. Go to Gun Rack, they are a million times better.

This was my first time at Hole in the Wall and my husbands too!! We went just to fire some rounds! We thought it was a great experience and the price was right. The guys were very polite and knowledgeable and the rules are laid out very well for you. Great overall experience, thank you Hole in the Wall!

Ive been doing business with Hole In the Wall for over 30 years.Ive purchased countless firearms and even consigned several over those three decades.For those complaining about rude or unfriendly staff...you mustve gone in while they were very busy or when someone was having a bad day (still not an excuse for poor customer service).Scott wont put up with rudeness behind the counter.The days of the Good ol boy attitude are long gone.The current staff are knowledgeable and helpful whether youre there to buy or youre just looking.If you go in to use the range and maybe rent some guns to shoot youll find the staff helpful and knowledgeable in that area as well.They even offer firearm training classes that include actual shooting.Feel free to ask all the questions you need to ask. They would rather you ask them n00b questions so you know what youre doing and you dont make n00b mistakes.As I said, Ive been doing business with them for 30+ years and will continue to do so until I cant shoot anymore.

Staff was quite rude. I dont see my family going back there again.

Alot of quality diverse items. And cost is about par. Very comfortable I love coming here.

I found the prices on the guns to be fair. Im a novice, but theyve been good about offering advice and answering questions. The shooting range itself needs to be tended to more.

The owner likes to hire extremely rude staff. I asked one of the clerks working there a simple question, how much is this box of 9mm and he acted like I just insulted his wife. I asked him which box was better of the 2 brands and he said condescendingly, Theyre both brass, it doesnt matter . on top of that I asked if I could have some oil on the xDM rental gun I was using and he pretends to oil it but when I check the barrel its dry. The other staff member was nice, but they have a history of hiring extremely rude, condescending, lying staff members. if you use the range and one of them treats you bad just give him the finger and show him your target and ask him if he can do better.

Greeted as I walked in. The guy remembered me from a couple years back. Pretty cool. I recommend Hole in the wall for all your shooting needs.

I want to like this place bu every time I go in no one talks to me, getting services is like pulling teeth. When I finally get served its like im a bother . I will keep buying from griggs or Columbia gun rack i guess. To bad i like the selection of guns

I have never actually been in the store (yet) but got EXCELLENT help about my gun questions on the phone ! Thanks guys for your knowledge and help,I sure appreciated it :)P.S. ....for Mr.Impatient...if you want to be jumped on when you walk in the door,go to the big box stores ! I for one would appreciate being able to look around without someone breathing down my neck! Just sayin :)

Nice people but facility could use some updating and maintenance.

My boyfriend ordered a lower receiver on February 26th. It’s now April 14th and it is still not here. It’s been almost two months and they have had almost no communication or professionalism here. They are happy to take your money upfront and then have you play the guessing game. It’s been almost 2 months! It’s completely unfair that we’ve been waiting this entire time.It’s getting beyond frustrating and with no calls, no updates and no sign of the receiver anywhere it’s starting to get beyond frustrating.

My experience at the Hole in the Wall has been nothing but great every time! the guys are very knowledgeable and dont come across arrogant or belittling if you ask a question or tell you what you need, end of story! they are friendly, and will customize your needs to what you want, I like a gun store that doesnt pressure sell, very annoying! if you have a question dont be afraid to ask, if you want help, dont be afraid to ask! weve been to spoiled and we think being pampered is the norm. if the guys are on the phone, its a pretty safe bet that they are doing a background check on someone who just bought a gun, as they do a lot of business, they are not ignoring you, their just helping other customers, first come, first served!

I went to use the range and while its nice to have an indoor range available, they have a policy of leaving your brass, which as a reloader and the high price of brass now days, I find this as a problem. The price to shoot was $20.00 a day when I used the range last, not sure what it is now, but for that price and to leave my brass too, it is not cost efficient. The gun shop itself seems to be well stocked and the staff was helpful, although I went around lunch time and there was only one guy behind the counter so it did take some time to be waited on. I think if they would change their policy about leaving your brass and let you collect your brass I would have given this a much higher rating.UPDATE: I see that you can now collect your own brass. Prices are good if your military you get a discount. The only issue I found was the range was a mess, with brass laying all over the place and two lanes out of commission. Looks like the range is getting tired and in need of required maintenance. Its still nice to have a local place to shoot handguns.

The staff is not friendly at all. Rude and disrespectful I dont know how they still in the business

Never had any issues with staff theyve always been very helpful and friendly ..

Great place, always has something that I want, they have a very good selection

Started off weak, finished strong.. my father and I where wanting to learn about firearms and we heard that hole in the wall was a good place to gain a decent education.. initially entering the store we werent greeted by any employee, but was given some valuable insight from an avid gun collector whom was in the store to purchase a gun himself.. but one of the employees wbom wasnt present when we first walked in came over and gave us a full rundown on ever class of gun and bullet/shell caliber. Giving us the advise to find the gun that was right for us. He spent in total about 2 hours helping us out. Really good experience.

Stay away very rude, very bad customer service,

Ordered 2 shotguns in December 2015 and now we are in March of 2016 and still have not gotten them or a phone call by anyone to get an update status about any delivery time.

To Stewart,I think you misunderstood range policies. You may keep your own brass(it says this on the release you must fill out), you cannot scavenge other brass that is in the range already. Range fee is $11.50 per person not $20.

Havent been here in a while, because it was such a terrible place to shoot or buy anything. Terrible ventilation in the range, and the store is messy and over-priced. ANY other place is better in the Tricities area. Talos or sportsman is good for gear, rattlesnake or TCMSA is good for range use.

I will never buy from them again. The prices are high, and the staff is rude. Last time I was there, one employee (dont remember his name) was very condescending to my friend for asking questions about things he didnt know. Scoffed or sighed whenever I asked a question. Horrible customer service. I will never go here again, and I tell everyone I know about this shops example on how NOT to run a business.

Great Pistol Range, Higher price than the outdoor range but Its worth it for the convenience of in city shooting.

After reading the reviews Im not sure if Hole in the Wall is paying for these positive reviews or the employees and their relatives are writing these positive reviews or the total lack of a decent indoor range in the Tri-Cities has people confused of what constitutes a good indoor firing range. For that reason I will assist. Marksman in Puyallup is an excellent indoor range. Sharp Shooting Indoor Range in Spokane is an exceptional indoor range. Hole in the Wall is an open cesspool.On the day I visited five lanes were inoperable and the air conditioner was running (it was 23 degrees outside). When I requested an employee turn off the air conditioner I received a snarky response. The employee was too busy texting and doing Facebook to assist customers. The floor of the range was littered with spent brass. No one checked the shooters to see that they policed up their brass when they finished firing. Range safety was left up to the individual shooter. Quality ranges all require a safety brief before you are allowed to take your spot on the firing line and a range officer is present to make certain the rules are adhered to. Hole in the Wall has none of these features. Basically Hole in the Walls policy is do whatever you want just dont get us involved. I would avoid this range until sweeping changes take place.

Great staff, honest answers with good all-round knowledge. Only downside is you can only shoot handguns, wish you guys can upgrade the traps so I dont have to go to Benton City, or Ayers Road.

Terrible customer service. I walked in for a simple pistol purchase and due to the sheer ineptitude of the fat guy behind the counter I walked out. He displayed poor muzzle discipline, unsafe firearm handling skills, and a lack of product knowledge.

Not a welcoming place and badly needs customer service upgrade.

I heard of the Hole in the Wall before but finally had a chance to check them out when I had new shooter with some physical limitations. I have high standards for customer service as I work in it myself. I also grew up with old crusty gun shop owners that have to deal with a lot of lookers and very few people with interest and a store for of valuable inventory, I dont expect stores like this to be like Tiffanys., so I dont start rating my customer service until I engage them. My experience was swell, clerk read the situation well and gave helpful recommendations per what we were looking for. I enjoyed the fact I could keep my .45 ACP brass for reloading. In the end I rented ten different pistols for the new shooter to compare and find what would work for her. In fact at one point I needed to purchase more ammunition and one of the clerks got up from his lunch and helped me out. Yes the range was a bit messy and a lane was down but in fairness the shooter volume was pretty high and as long as its not an immediate safety hazard I see no need to shut the range down midday to sweep brass. Ten pistol rentals, three boxes of ammunition, and two shooters in the range was $148.00 not bad when I consider its wear and tear on all their equipment and not mine. My only critic is it would have been nicer to see a better selection of high demand pistols in the rental case. Automatic wise they had Glocks, a few Springfields, and one Smith & Wesson and a few unpopular or one off pistols. It would have been nice to have seen a few Sig Sauer, Ruger, and maybe a Kahr or H&K.

Excellent store with top notch helpful employees who know what they are talking about. Definitely worth a stop if your in the area.

Paid an exponential amount of money for a transfer. Hole in the wall changed shipping at the last minute to a slower service, lost tracking info, and never checked the firearm or serial numbers before shipping. Because of this there was a delay at my FFL.. Really disappointed..

Visited with our daughter who is looking for gun training and a gun. Knowledgeable staff.

Okay i dont understand the bad reviews, i bought my wife a walther p22 an they let us fire a few other guns to try because my wife had never shot before. They waved the fees for the range an the rental. When we bought the walther p22 it takes a week to take it home. Well the day we bought it they let us use the range free of charge to fire off the new gun. My wife loved it. The people say that the walther p22 is crap because it malfunctions an jams. We have used nothing but high velocity ammo an have put over 1000 rounds threw it withought a single problem. Secondly the price we paid after tax an such was 265 not bad at all an it was brand new. They will always have my business. Thank you employees of hole in the wall.

I am 17, and my Dad got me my first gun at this shop. We have gotten SKS rifles there, an AKM Maadi, and are picking up an AR there today. Most excellent service in the tri-cities, and the guns are actually set at fair prices. Hole in the Wall is our stop 1 when looking for a new firearm. Love the service and the quality of every firearm we have purchased there. If you are looking for a decent rifle for a fair price go here. Because gun sales are up to an extreme you may not get greeted instantly, but you will be helped and they are good about helping you with all of your questions.

Over priced items and ammo. Was looking at a Black Rain ord. BCG, they were asking $40 above competitors price.

Horrible service, employees talk to you like your the biggest bother. If you have questions I wouldn’t go here for answers. First and last time I go.

Very good place

On monday afternoon I tried both phone numbers and got the same recorded message: Mailboxes are full--you cannot even leave a message. This is a poor way to serve the customer.

Cheap place to throw a little lead friendly people there as well

Convenient facility for target practice

Great service love the staff

Come here every year for a Mens Retreat, highlight of the trip is shooting at Hole in the wall 😊

Have purchased a few guns, used range numinous times; but my last visit was my drawing point. They were rude handling my gun and handling the situation as well.

Very rude staff over the phone and in person told me he didn’t have time to talk to me when I was asking questions I’ll never buy from this store

Rundown store with limited inventory and a junk range

Rude people work there place sucks ………………

Great service

OVER PRICED!!!!! VERY BAD CUSTOMERS SERVICE!!!!!