While not having an employee trailing me is a BIG positive, I was not impressed with the text assistance and the prices. Signs tell you to text a number for assistance. It took almost 2 hours before I even got a response. Once I had picked a mattress (other shoppers kids testing mattresses), I went on google to compare prices. I found prices that matched Hassleless and one that was less. The one that was less didnt have any in stock, so I got it from Hassleless. If youre close to one check it out but, I wouldnt travel far.