First visit today & was completely awed by the outstanding customer service! Joe helped us, he was attentive and knowledgeable. They got busy & staff kept appearing from the back. No one waited more than a couple of minutes to be helped. High quality products, good selection and great service! Will be a returning customer!

Great customer service, excellent prices. I have had 2 pairs of shoes reheeled and some custom leather work done. My grandson was fitted with orthopedic lifts and the results have been excellent. Tony and the entire staff are very professional. Highly recommend!!!!

I took my 93 year old mother to buy shoes. She has an issue with the bone on the side of her foot and comfortable shoes are difficult to find. Cole worked with us for nearly two-hours helping her. He explained why the shoes she wanted wouldnt work and patiently helped her select the right shoe. Then he helped me find the perfect shoe! Here I thought my shoe size was 8 1/2... turns out my size is 9! Cole was kind, patient and he knows feet!!! He gave us 5-star service!

Excellent service and great care for my feet. Even when they are busy they take their time to do whats best for the customer. They took the time to listen to what I wanted and was looking for. Best shoe store Ive ever been in! My feet, knees, hips, back and neck thank you!

Fantastic service from patient and nice employees. Found the right boots after having no luck anywhere else.

I had read about Chiappetta Shoes in the ad in the Chicago Tribune and was curious about the store. I had a friend who got her shoes there and had spoken very positively about the shoe brands they carried. I was pleasantly surprised with the choice of shoes and especially impressed with the service. Ian spent a long time understanding my foot’s problem and then was helpful finding me a shoe that was comfortable. I don’t remember the last time I got such good service. I came away with three new pairs of shoes and I’m very happy!

Had a great first time experience buying several pairs of shoes for myself and my husband. Joe Diefenbach was a great help finding what we needed and making recommendations. We appreciate your personalized service!

Absolutely some of the best customer service experience I had. Right on time, willing to share tips for boot comfort. Even though I didnt purchase it there they gave me slip inserts. I will definitely stop there for all my boot repairs and future purchases. And refer coworkers and friends. Great to see a family owned business that makes you feel like hometown friends.

I was fortunate that Chiappetta Shoes was one of the few places left in the US with a certain model of Sauconys. I was able to order them and the order was filled out promptly. It was shipped and it didn t take long for them to arrive. Thank you very much. I highly recommend this family owned business.

I was interested in Birkenstock sandals. The man who helped me was wonderful and friendly; and, he took a great deal of time to ensure that I found the best style and size to fit me correctly. He punched new strap holes to accommodate my feet and, at my request cut off the excess strap length (which would have eventually started to curl and look unsightly). I was afraid that Chiappetta’s would simply carry orthopedic-type shoes. I was pleasantly surprised by their selection of great shoes, sandals, purses, etc.

Great shoe store in Kenosha. Good selection of shoes, helpful friendly staff,

When people talk about Family owned or Locally owned businesses, theyre thinking of places like Chiappetta shoes. A unique experience that you will find nowhere else. They are knowledgeable, kind and give you a small town experience that is second-to-none. Ive lived in Racine for 8 years and am disappointed that Im just now hearing about this gem.

Every visit to Chiappetta Shoes is a good experience. The staff are friendly, patient and willing to find just the right shoe for every foot.

Went to Chiappettas today. Cole was my sales person. He is very knowledgeable and was extremely helpful. I highly recommend Chiappetta Shoes. Ask for Cole. You wont be sorry.

Went in looking for distance running shoes. I was helped finding a perfect fit. Polite, helpful, and knowledgeable.

Today I came to this store window shopping, shoes are out of my price range but Ian was expert service. Thank you Chiappetta Shoes. 🤩

To known customers you already know the good old fashioned service you get as soon as you walk in the door at Chiappetta shoe store, to the unknown, soon to come customers, you have yet to experience the good old fashioned customer service. Not to mention good quality shoes, these people back what they sell, customer satisfaction is their model. Thus what on this earth are you waiting for? Go fit them feet!

Kim was great! I walked in, not really knowing what I wanted, and after patiently trying on about a dozen pair, I walked away with two pair that Im looking forward to.

I think my salesperson was Ella? She was very patient and helpful . I love my shoes..like walking on a cloud!! Thankyou

Excellent customer service! I stopped in today looking for new athletic shoes. The friendly, very patient staff took the time to size me and help me pick out the perfect pair. 10/10, Im a customer for life!

This week was my first visit to Chiapettas. I was very pleased with their acknowledgement of me being there and that they would be with me soon. I was amazed by the number of shoes offered. I found what I was looking for. The customer service was far superior to where I had been shopping before. I will visit the store soon to get a new pair of sandals. I didnt think that stores like this still were around!

This was a wonderful experience. They took their time and listened to my complicated foot situation. Very patient and knowledgeable and offered advice for other foot and orthotic issues. I do not live nearby but will be happy to make the trip to their store the next time I need footwear. Thanks for your expertise and friendly help.

Bought awesome shoes and was glad they had a nice collection of extra-wide shoes.

Great service friendly people and Kim was excellent with her service and finding exactly what I was looking for. Came all the way from Mundelein Illinois. Thank You !!!!

Great shopping experience! It was our first time visiting the store. From the moment we entered until we left nearly 90 minutes later, the service was patient, thoughtful, and attentive. We are happy with our purchases and will certainly return here!

I had a lovely experience last Thursday at Chiappetta. I needed a comfortable pair of walking shoes due to my peripheral diabetic neuropathy. I was recommended to the store by Dr. Hicks after feet consultation. The customer service was superb and I purchased what I needed. I will advise anyone to visit the store to purchase orthotic and comfort shoes. Thank you Ian for your service and kindness.

Who knew that shoe shopping would be a great experience! Ian was so helpful. I am a registered nurse and have been working at a local mass COVID vaccination site, standing on concrete floors for hours. Both of my old pairs of shoes led my feet to throb in pain within an hour or so and would continue for hours He listened to my concerns and found me two awesome pairs of shoes to wear while vaccinating. Ive worn both since purchasing them and have experienced minimal discomfort! Thank you Ian!

I have always been told to go to Chiapetta Shoes, because they really have a lot of knowledge. I finally went over the weekend. Ian was my salesperson and after asking me a series of questions. Ian taught me a lot about me feet. They first pair of shoes I tried on was a perfect match for my style and comfort. I will be back. Thank you Ian.

Top shelf service! Was able to find my shoe size and had multiple options for each kind of shoe I needed. I am moving out of state shortly and they wanted to make sure everything fit correctly and offered any services to be expedited if needed (IE dress shoe stretching). Wish I knew of this place before, too bad I am leaving! Will be ordering from them online.

I think my wife said it best when we walked in the store (WOW A REAL SHOE STORE) great service and professional people that take time with you to make sure you get a good fit and comfortable shoe along with a quality shoe

My wife has a difficult shoe size to find, and requires specialty orthotics on top. Joe listened to her requirements, took measurements, and brought out a selection of shoes to try on. He worked with her patiently as she went through and found the best fitting pairs of shoes weve found in years.If you need orthotics or cant seem to get a good fit ever, come here

Sore, aching feet and frequent blisters from using hiking boots at work; went in and within 30 minutes was back out with lighter, better-looking, and much-better-feeling shoes. Havent had any new pain or blisters from the job since. Definitely coming back next time I need shoes!

Fantastic selection and quick shipping: a great company run by great folks!

My wife bought a very expensive Clever Carriage purse for quite cheap on eBay. Only problem was it was missing a leather connection for the handle. Chiapetta Shoes fixed it, making the part from scratch! LOOKS LIKE BRAND NEW!Excellent work, Fantastic Customer Service!

Went with my girlfriend and she got 2 pairs of shoes and I got inserts for my shoes. Service was great, and very helpful. Inserts feel great and so do my feet. I will be back!

Today was my first time at Chieappettas. We were greeted the moment we walked in by Joe Diedenbach. He took the time to obtain my measurements and to choose the correct shoe selection for me to try on. He was full of helpful knowledge and even taught us a different way to tie our shoes to better our feet for running. I highly recommend for you all to see Joe.

Excellent local small business. Helpful and knowledgeable staff. They still measure your feet to ensure youre getting the perfect shoes. Selection is good. I have tried new brands that are a staple in my wardrobe. Shoes are not only good for you but stylish, original and comfortable. Very durable brands. Highly recommend!

They know there stuff! Great personal and friendly service.

I forgot shoe stores like this still existed! Full service, knowledgeable and an amazing inventory. I will drive the 45 minutes from my house happily!

As always, the service was exceptional. No matter how busy it is in there, they always take their time to make sure you are completely satisfied. Tony did a terrific job helping my mom find just what she was looking for!

The best! Always very helpful and they know it all when it comes to feet and shoes!! Will be back for dress shoes soon!! Thanks again!!

I am so appreciative of the Chiapetta Shoes staff. I have small feet and am unable to find good shoes in my size in most stores. They understand my style and needs. I appreciate the great customer service, how staff treats me like I am family, and the quality of shoes that they sell. Chiapettas reminds me of the shoe stores that I grew up with in northern Wisconsin in the 60s and 70s. Thank you Chiapettas. You are amazing!

This is a full service shoe store! Employees are knowledgeable and helpful in finding you great quality and high style shoes that fit YOUR feet. They are not afraid to tell you if the fit is not good even if it means a sale will not be made. I recently had custom orthotics made and the attention to detail is amazing. Even though we live in the northwest suburbs of Chicago, the drive is well worth it to find good shoes and recieve excellent service!

Great shoes, love my lift. Brian was a great help. See you in the summer for another pair.

Chiappetta Shoes has high quality, comfortable shoes at affordable prices. The shoes are current, and the service is impeccable. You can either browse on your own, or I preferred the old-fashioned method. Their sales person welcomed me, measured my foot so we knew which US size and which European size would be best. He even placed the shoes on my feet and checked for fitting. You just dont find that any more. All employees stayed socially distant and all inventory sanitized. Great shoe store!

Found this store by accident, my wife who works in Health Field was constantly having issues with shoes. Constantly being on her feet and moving around she would go through Other Main Brands only to find her feet were still hurting. A nurse recommended a brand that was sold in this store. We didnt end up getting that brand due availability. The staff did show us multiple brands that were just as good. They offered us other options. The staff was kind and very welcoming. The results speak for themselves and we will return!!!!!

I ordered a pair of shoes from two previous companies and both cancelled my order after a week. I found the shoes at Chiapetta Shoes online and called to make sure they had the shoes in stock before ordering. They were so helpful and even put me on hold to check the warehouse and he physically pulled my shoes off the shelf so that no one else could order them. I had a shipping/tracking number within 2 hours of ordering and had the shoes a few days later. Fantastic customer service!

The service was great and the inventory was amazing. Definitely my store for shoes

The highest quality products, and the highest quality service. Fred and Tony and the entire staff are all totally dedicated to making sure you, the customer, are comfortable every step you take. They stand behind their products and service 100%.

Thanks Ian for helping me find my new shoes! And my feet thank you too.

Was looking for a pair of shoes on the internet and called Chiappetta Shoes in error. Tony actually helped me and I purchased from this store. I live in CA and he was so helpful and nice. I went to Chiappettas website after my phone purchase and liked everything they had. I am now a happy customer and will order from them again. Thank you Tony, for being so helpful and so nice. It was a pleasure. Ill be back (via the internet) to purchase again.

The Best in service, knowledge of what I wanted and all around excellence.Beautiful shoes with that kind of service. Thank you!!!

Wonderful service. Shoes received ahead of time.

Very knowledgeable and helpful staff, great selection too!

Ive never had an experience with buying shoes as great as the ones Ive had at Chiapetta. Its not even comparable, as theyre their own category of awesome. Joe Diefenbach has helped me with work boots and tennies. Hes super patient with me and my 10 boxes of try-ons. Yes, the shoes are nice... But the service is what does it for me. I never feel rushed, and every time I apologize Im quickly reassured that thats exactly what theyre there for. My feet are my livelihood, and I couldnt be more thankful for the attentive service I receive at Chiapetta. Go see Joe!

We had a fantastic experience at Chiapettas and are very pleased with the selection of shoes and outstanding customer service! Our salesman Joe, was very helpful, knowledgeable, and patient. I was looking for shoes to relieve plantar fasciitis pain, and Joe found the right pair for me. I finally found relief! A real shoe store that really cares about their customers. We will be back!

I have never had shoe buying be so much fun. The brands are unique, comfortable, and stylish. The staff are extremely helpful. Special thanks to Nick for making it such a great experience.

The gentleman that helped me was great!! Best shoes I have ever had.

I have wear a size 12 and Amanda was able to find me 2 pairs of sandals and one pair of open toe dress shoes. Store was friendly and comfortable. Mother wears a size 11 and found a pair of sandals and a pair of canvas casual shoes. Lovely experience.

Great shoes and service !

They have done 3 pair of shoes for me and I must say I love it.

I have been shopping at Chiapetta Shoes for several years and love this store! Everyone is very knowledgeable and friendly. Once my feet are measured and the associate knows what I need, the associate disappears to the back room and comes back with at least five to eight choices. It is hard to narrow down which ones I like the best!

A few years ago I bought the best pair of shoes Ive ever owned. So much so that when my shoe soles wore out I had them replace them.... The seam in one shoe came loose shortly after.. They charged me 10 bucks to have it repaired.. Still the best pair of shoes I ever owned

Might be a great local store but my online purchase was horrible. Ordered shoes without updates. I tried calling and either get a VM or someone would answer and tell me someone else would call me back.. no one ever called me. Frustrating!

Tony was fabulous in selecting shoes for my troublesome feet. He made great suggestions and I left spending more than I wanted but got 3 terrific pairs in the process. Driving to Kenosha and getting expert advice is definitely worth it. I will be back!

My coach purse looks brand new

Best shoe store! Chiappetta Shoes is the epitome of what it means to have both incredible service and quality. Tony and Nick Chiappetta are very attentive and knowledgeable when helping customers find the best shoe for them. I love how when I walk in, they remember details from my past visits. Ive purchased work shoes, hiking shoes, sandals, dress heels, and walking shoes that I am very satisfied with. I will not shop for shoes for any occasion anywhere else.

They did an awesome job helping me find the perfect shoe to wear with a brace I have to wear on my ankle for a while. Thank you!

Staff was friendly and knowledgeable. They offered many options to chose from. The shoe I wanted to purchase was actually not a good fit for my foot structure and they where able to give me many alternatives that was similar in style,as well as other styles for me to compare.

Excellent service! I apologize for not remembering his name but very informative. Answered all our questions. Provided us with the best possible shoe and fit for our needs. Will be coming back......

5 Star all the way. Great place to to keep your feet happy. I worked with Amanda and she was an incredible help and very kind. Chiappettas is the only place i will shop for shoes and boots any more.

Cannot remember that last time I had such FANTASTIC service! I love the selection also. I will be back. Was in town for the day and will make a point to stop back next time I am in Kenosha.

If youre looking for a professional shoe store this is the place. Im diabetic, I was referred here by my foot doctor. The staff is friendly and professional. If you later need the shoes re-soled or any kind of tweaks they will do it. Im extremely satisfied with the 2 pairs of shoes and pair of boots I bought, when they wear out in a few years Ill come back here.

Customer Service Representative Ian was extraordinarily helpful in my search for a particular shoe model. I would recommend this company very strongly.

Everyone in store was knowledgeable and very helpful. I have a small but wide foot so I am hard to fit. The gentleman who helped me worked for 30 minutes to find a dress shoe which fit perfectly after he inserted a cork insert below the insole....he was not at all pushy....just courteous and willing to work to find a very comfortable fit. I highly recommend this store.

I just received my on-line order from Chiappetta Shoes. The order arrived quickly and with an innovative “fit kit” by Chiappetta, which contains a detailed easy to understand explanation, cork shims, and shoe horn. True attention to detail in this slap-it-together world. I love the shoes and I’m happy to recommend this store without reservation.

My husband and I came down from Milwaukee to get shoes and support a small business at the recommendation of a close friend - we were very pleased with the service provided to us and will definitely be shopping at Chiapetta Shoes again!

I ordered my shoes late this past Friday night to ensure I wouldnt miss out on the fantastic sale, and they were the last pair in my size. By 9:30 a.m. the next day, I was on the receiving end of a call from Chiapettas to advise me that my shoes were pulled and ready for pick up. It was completely unexpected, given that the order just had been placed the night before and Saturdays are typically busy for the store.Chiapettas always has excellent customer service but this time they truly exceeded themselves and made an online order so very easy to complete!

I stopped in to see if there were more boots available, as I checked on line and there was only one of the brand I was looking for. I checked on BF weekend, because there was 20% with the code. Seeing none, I went in on Monday and found that they had just gotten the boots I was looking for, for my wife. I picked out the one I wanted, talked a bit with them and they gave me the extra 20%. I was in and out quick, with what I wanted and saved as well. They are a great store with awesome merchandise and personable people. I go there every year and will be back next year as well.

Messaged them online and they responded and helped me with what I needed!

I LOVE this place! They have an awesome staff with friendly smiles and excellent product knowledge! Shoes are cute -comfortable and affordable! Once you shop here youll never go anywhere else!

Top notch service and products. They really care about ensuring customers get the best shoe.

A classic full service shoe store. I was measured and assisted by very courteous sales staff. High quality shoes many wide widths available. Cute store inside. It was worth the trip for me!

Exceptionally knowledgable and friendly service. Amanda professionally determined my needs, made good shoe recommendations and fitted my feet swiftly. Its worth traveling from out-of-town knowing you will find quality footwear, personable service and an enjoyable shopping experience!

I originally brought my Daughters leather bag in for repairs. The leather eyelet was torn off. They repaired it so perfect that I could not tell the repair. Matched the color of the leather Perfect. I decided right then next time i Needed shoes I would be back Bought 2 Pair of Shoe Very Satisfied with both. I will be back.

Fantastic customer service and very knowledgeable staff! Their cobbler did a superb job fixing my husbands shoes. We will definitely be returning customers!

Online purchase. Product exactly as described and the right size. Same-day order processing and quick turnaround. I will shop here again.

Went in on a Saturday for my first time, store was busy but they were very professional and quick in assisting me. Nick explained in great detail the quality of the shoes they sell and was very helpful. I will be returning!!!

Always a great experience shopping here. You guys always make sure that I get the greastest fit and right style for my shoes. Thanks to Amanda for the great customer service.

As always stellar service from a helpful and knowledgeable group. Nick is great! Nick offered suggestions to my husband (who rarely shops for new shoes) on a comfortable shoe for walking. Wanted ankle support, and came up with two. Liked them both and purchased both!!! They carry a nice selection of shoes, and accessories and also repair Birkenstocks!Can’t say enough good things about their excellent service and high quality products. When you think of how much you’re on your feet, good shoes definitely make a difference. Well worth the cost and visit.

Excellent service. I was surprised yet very pleased. Highly recommended. thank you.

Disappointed. They allowed me to order running shoes only to be told a week later that they weren’t in stock and the order had been cancelled.

This store always goes above and beyond with their customer service. Having the proper footwear that provides the support I need has made a world of difference. And who knew compression socks could be cute.

I know we hear all the time we should shop local, well these guys are just great and can deliver customer service like no others. I would shop these guys from any place but really proud they are in my back yard. We should all support them

The type of Staff at Chiappettas is exactly what a person SHOULD expect when buying shoes. They are very knowledgeable, helpful, know their products, and are very attentive. They start with measuring your feet which no shoe store bothers to do anymore. Once they have your size, they find out what youre looking for & they bring you options until you are happy with the fit, color, style, etc. Not only is the staff top quality, the shoes they carry are top quality as well. Thank you for your help in choosing my footwear! I will be back!

Best customer service you’ll ever find! And sincerely nice people!Great selection of merchandise, and I am loving the shoes I purchased.

I was there on Saturday with my parents for special shoes for my dad. It was a fantastic experience for him as it has been in the past. My mom decided she needed new shoes and slippers also, she was fitted with her new shoes and was so happy. Her old shoes needed some repair which was done right on the spot. They have been going there for many years with great results. In the meantime while they were getting waited on I managed to fine an awesome purse and will be back in the fall for another!. Thanks for being there for 2 old folks who are almost as old as your business.

I actually take back all I said about Chiapettas - I am completely disappointed and will not do business with this company ever again. Today I get an email that they are refunding my money - when I call them they tell me they had to refund (oh youll love this lame story) because its fraud to have a separate shipping address as a billing hahahahahahah! you do know that 99.9% of companies selling online have both. So instead of calling me yesterday to explain and have them ship to me so i could send them out to my Daughter for her birthday via UPS, they refunded my money, therefore taking more time to get these shoes sent to her. I am disappointed and quite frankly disgusted that I had to give them an option rather than taking the easy route. After I spent time on the call with them Tuesday getting them to send to my daughter in Tomah and they agreed to do it and had the package ready to ship.I DID Love shopping at Chiapetta - they used to be extremely helpful! THEY JUST SUCK NOW!

Was not able to get original item purchased on website but store offered a substitute item. Very nice communication and very nice business owner. Thank you!!!

Every time I come into the store I am treated well, and made to feel comfortable. Love the store.