Products and services were good as usual but people were not wearing mask, or o lay half way including the customer service rep

Do not go here if you are disabled and need assistance. You cannot do curbside pickup with any lumber, and its a fight to get someone to get it off the shelf, and no one will help you push it around. Currently just waiting to see if any employee might eventually help me load my truck. Truly one and done shopping, as I will never come back.

Very helpful associates and not crowded at all. A little on the boring side to be shopping alone.

Its a good place to come buy anything that you need to fix something in your home. Besides, the employees are very nice to attend you. I like it.

Went yesterday to buy plants, pots and soil. I could find everything and they have good price. Staff was kind and helpful. I would come back.

We received such wonderful service from Isaiah, from the first visit where he assisted in ordering my doors to the help he gave when I returned to pick them up. You dont see excellent service like this very often. Helpful, patient, and kind. Highly recommend this location

Wish lumber prices were lower, Thanks Biden Harris, 8 months ago it was 300% lower. But after your regulation and inability to lead wisely.Cant Go wrong with Home Depot, a place were its a Safe Space for vets and American lovers to shop!

The most stupid and terrible store where they deceive people that your order will come quickly, they withdraw money and do not send the order for 5 months. I will never order anything there again. just awful and I will tell everyone that this is the most responsible store

This place is just amazing great people great organization thank you all for using your patience!

Good service and place

Always have what we are looking for and the staff are super attentive and know exactly where everything is and what we need cuz we go there so often! As we are renovating our house rn.. they are always willing to help and see exactly what u need!

Ive been shopping at this home depot for years. Great prices, large selection of home improvement items, employees always willing to help and returns easy. Large and very clean store

Did pretty good... Found what i needed and out no time....

Took me awhile to find what I needed despite asking several employees but they were all super friendly and respectful.

These guys were not as helpful as I wanted them to be. We waited over 20 minutes for someone to get a locked up item only to find out their inventory was off. That sucked, but the waiting was the worst part. Once the guy got to the department he was cool as hell, and as helpful as he could be, but overall we felt underserved.

Always great service. Able to easily pick up items either from the locker or the service desk.

Customer service is hit and miss. Pro Desk seems to provide better service to phone orders than regular pro customers. I would think they would take whoever is first.

Customer service was great. I was asked twice by associates if we needed help. They had all that we couldnt get at Lowes and that includes great customer service.

The lady in the flooring department was extremely knowledgeable, kind and helpful. I truly appreciate awesome customer service. Two thumbs up and a Chefs kiss! Would recomend.

Every time I go there, I have found what I needed.

My review is in regard to the delivery and installation, this was easily the worst delivery Ive ever experienced. 2 delivery gentlemen showed up right on time then spent no more than 15 minutes trying to install my over range microwave. This new LG microwave is exactly and I mean Exactly the same dimensions as the one Im replacing. They attempt to install, set it down and say it doesnt fit. They explain that I will need to make cuts to my cupboards for it to be installed. They then proceed to install my dishwasher which after making the plumbing and electrical connection one of them hits start and turns it on, checks for leaks and packs up and leaves. After theyre gone Im searching for the owners manual for the dishwasher because Im wondering why is it so loud. I call them on there cell phone ( Which is the # they called me from to set delivery time) and he says OH, Its probably inside the dishwasher. It was and so was all the packaging and the noise suppression pad that wasnt installed.All the styrofoam, tape, instruction manual, everything is obviously soaking gd wet.It literally took me 20 minutes to install the microwave by myself, they had hung the bracket incorrectly, which is why it didnt fit. They also left me with 1 bolt instead of the 2 that came with the install package, he did bring it back 11 hours later.Im incredibly frustrated because we were so excited about our new appliances and it became a delivery and install debacle!The dishwasher is noticeably quieter after I installed the noise suppression pad and removed all the packing materials from inside the dishwasher. The microwave works perfectly after I rehung the bracket and it fits perfectly no thanks to the delivery team.I want my money back for the install of the dishwasher as it was incomplete and I had to complete that install as well!

Worst staffs, Bad service. I rather go somewhere There is nicer people

I purchased cabinets makeover on 1/22, installation on 3/22-25. They left 3 doors in the wrong direction because the previous measurement provided wrong information, and they said they will call me for fix once the new hinges are in stock. Its 5/3 today and none of the 3 doors is fixed. Throughout the past 3 weeks, I called this listed Kent location number, Lander store number, my original sales guys number, and another contact Patricias number that Kent gave me, MULTIPLE times. Every time I was told someone will call you, call this number instead, call back next week, or simply no answer.As of right now Im on the phone of Kent location, the lady was telling me to hold because shes rebooting her computer. Its been over 10 minutes and Im still placed on hold.I love the new cabinets (5 stars) except the 3 wrong doors and how of a slack their customer services are.

Always a pleasure to be in such a candy store for the craftsman in all of us.

For once I received good customer service 🤠

Nice to shop when you need hardware stuff n staff helpfull.

No joke! Ive had some bad experiences in this location for a couple years. Yes I keep going back because its literally a 2 minute drive from my house. I have noticed within the last year things have changed for the better. I recently purchased outdoor furniture in store and it was a great expierence, thanks to Quinton!!

I went here looking specifically for lye/sodium hydroxide and it said on their website that they carried it but when I went to the store I couldnt find it. I found the area where it should have been but I couldnt find the specific product and when I asked a worker they said that product was an online order only product. I asked why the website says it was available at this location of it was an online order only product and his response was that you can place the order online for pickup at the stores location. I told him this was a horrible setup for their website because it made it appear to customers that the product was available in store, and he said he was sorry and agreed. I left without making a purchase.Ive bought things from here in the past without any major issues, but Ive also previously bought things that broke after the first use, but Im not sure that this is a store issue so much as a manufacturer issue for the specific product. One item I bought from here in the past was a sander that I literally used one time and a part that really shouldnt have been made from plastic which held the sandpaper on just snapped, rendering the whole tool unusable. The return process was quick and painless, however, to their credit.

The only local home depot with scaffolding and parts.

If you need to talk to customer service about anything set aside plenty of time they take forever. Otherwise great place to shop.

Its Home Depot, a good place to get items for diy projects.

Went there needing help with a plumbing situation and was helped finding what I needed and given advice - plumbing problem solved - thank you

Homedepot 104th ave Kent,WA. Shoutout to Jason in plumbing for helping fix my dilemma on outdoor busted irrigation pipe. Thanks for the amazing service

I just bought this mower one week ago. I charged the battery and mowed my lawn on one battery. It took about 15 minutes to get used to the controls. Pros: Works as advertised. Folds up nicely. Has the light for times that you wait too long to get started. Cons: The blade height. The lowest position on the RYOBI is equivalent to about my #3 position on my Craftsman. I think this is a deal breaker. I need to mow my yard lower than this one will let me. The handle needs to be more adjustable. In my case it needs to be shorter. Our yard has many curves and a large rock wall with plants and trees. My old mower let me maneuver around some of these obstacles and now I need to stand to the side of the Ryobi to try to maneuver some of the yard and if you let up any pressure on the safety bar the mower stops and you need to restart it off to the side and not from behind. I have about 3 more mowings before my 30 day return policy is over and at this point I think I will return it.

I ordered a Weber Genesis II E-315 grill on 5/18. The in store advertisement stated free delivery and assembly.It was scheduled to be delivered today 5/24.I just got a call from the FEDERAL WAY store which apparently was going to process the order despite me specifically going to the Kent store.The delivery driver was there to pick up my grill but they do not have one assembled.They can only deliver one in the box requiring assembly.I am old, I have back pain, and I specifically ordered assembly so that I would not have to assemble it myself.I have a BBQ scheduled for this Saturday. So now I will have to spend hours assembling something that I specifically ordered assembled.Calling the store they are unable to locate and ship an assembled grill. They said I could bring it in and they would assemble it for me. But that I would need to haul it home myself.I specifically ordered delivery because I have a Toyota Carolla. The trunk is not large enough to haul the grill.I spent just shy of $1000 for thus grill and Home Depot screwed me over. I should have gone to Lowes.Edit: I am leaving the above review as it shows what I went through, but I want to upgrade the review and update.The delivery of the unassembled grill never happened even after all the above. I finally was able to reach the operations manager Debbie who went above and beyond to fix this fiasco.After calling their delivery partners, seeing that the unassembled grill was loaded on the truck yesterday at 2pm and not delivered by 8pm. She said she would make this right and to expect a call at 10am.At just after 10, Debbie called to let me know that she had an assembled grill being loaded on a truck right now and that I would receive the grill on 20 minutes.That grill has arrived.Debbie also price matched the $50 off sale that was posted to Home Depots website.She went above and beyond to fix this issue so that my BBQ plans for this weekend will not be canceled.Thank you Debbie.

Please get the old ladies out of the customer service section. They cant even use computers let alone handle the extreme amount of disgruntled people bombarding them.

Ive been to probably a hundred Home Depots and in my experience the Kent, Wa store has the most helpful employees . There are 2 cashiers who I always stop and ask where is this or that and I never feel like Im being a burden to them like a few places Ive been. Great customer service !

Nice place. Good customer service.

There mobile pay is hit or miss but nice staff regardless

Great location for a home Depot incredible staff here they will go out of their way to make sure that you dont have to go out of your way very reasonably priced products at the home Depot and they have a great return policy as long as you are a loyal customer also there are home depot.com website page is wonderful and a great experience compared to a lot of websites

Very helpful as I needed a board ripped and another Home Depot machine was broken. I had to wait a bit too long for my patience, tho they were very nice once they did it. Thank you Home Depot..

It was amazing. I went for a job interview and I feel like it went well and I’d be proud to be part of Home Depot family. I’ve always loved them. I am excited to hear from them.

I love going here costumer service is really good.

Long story short, Debbie the assistant manager along with Silvia worked with me and provided the BEST customer experience Ive ever had at The Home Depot. They listened and helped me when I really needed it for a vanity project that was never ending. Thank you Debbie and Silvia for the excellent customer service experience you provided me! I highly recommend this Home Depot.

We had looked everywhere for a affordable outdoor dining set and they had one and even delivered it free thanks Homedepot .

There is helpful employees that stayed with me until I had found what I was after.

This particular store is lacking in inventory. I typically go to the South Center location for that reason. However you can check to see if they have what you need online so you dont waste a trip.

Sometimes hard to find someone to help you but otherwise good.

Not all locations are easy to navigate despite similar floor plans. This store usually has what I need in stock and easy to find

I was trying to get ahold of hardware just so I can see if they had a availability on an item. They transferred me 3 times and after that I kept saying I have been transferred and no one is picking up. The girl said she is new and transferred me again! I was transferred 6 times either though I told them no one is picking up! They said they are busy which I understand but that doesnt mean you should transfer me 6 times. All I wanted was to see if they had an item jn stock. I was om the phone for 30 minutes and finally got an answer which is ridiculous

Do not go to this store if you expect help from the door department! We have come in 3 separate times over the last 4 months to purchase doors for our home. No one is ever at the service desk. Today we waited for 45 minutes! We had to go ask the service desk to call someone. Finally someone talked with us and they can’t give us a price because it takes days to build the quote! The worst customer service I have ever had anywhere!

Beautiful plants for your garden home depot is the one ...

I visited the Home Depot located in Kent, WA. and received superior customer service from Kunwar in lumber dept. I needed information, assistance, and the plywood sheet I purchased cut to a specific size. Kunwar handled the tasks at hand with ease - no problem. Kunwar provided such exceptional customer service I will be returning in the very near future for a fencing project. Kunwar is an asset to Home Depot and hopefully corporate recognizes the amazing job he is doing. If you shop at the Kent, WA Home Depot Kunwar is the person to look for in the lumber dept.Thanks Kunwar for your incredible knowledge and awesome customer service.

Great location. The store had a lot of items I have not seen at other stores. Including different and useful flashlights, waterproof containers, variety of tools and Milwaukee heated jackets and gloves.

Always a pleasure! I very much enjoy Dave at the check out. Always friendly and profedsional.

Great selection. I always use the app to find things, quicker than finding a smart associate.

Pick up in store order was not available when I went although I was called a few days prior that it was in. Correct staff was at lunch and I had to call later. Was told it was there still had to wait while stuff was found and computer was correctly updated. I did not get proper notification so I could not get curbside pickup. Staff was helpful but could have gone smoother as other orders have. Still a good store.

Always helpful and knowledgeable for the most part.

Customer service is not up to par but what place is these days...

This is the first place I shop home repair products and almost all the times they have what I need.

The checkout counter was highly confusing they were doing a line feed

Wide selection if you can find what youre looking for where its supposed to be.

Besides the employees sent me the wrong direction, I did find someone to send me into the right place.

Ive been going to this Home Depot for years. The employees seem to be trained to know where everything is, so if Im in a rush it seems that any one of them can direct me to the correct location of what Im looking for. Friendly staff as well.

Shout out to many of the hard working employees at this store! I wanted to thank Tabitha for taking the time to answer all of our questions, explaining everything, and she stayed with us until the whole order was complete, helping us find all the pieces that were needed! We were impressed with her customer service!Thank you Tabitha!

David is an Awesome Casher! Super helpful and Funny! Really brightened our day!❤️

I really like that they have those classes and DIY for kids. They are free and fun. And this is the place if you need anything for your house. But when they have the slogan, you can do it, we can help, thats not true at all. 97% of their associates dont know anything about the products, dont know how to remodel or fix anything in the house or yard. Most of them are not willing to help or have bad attitude. This is self service store. You have to know what you need. So good luck for finding that 3% of employees who actually have the knowledge and willing to help you. And they should change their slogan to, You can do it, we cant help.....Sorry, not really

I always hear negative things about HD, but Ive always had a good experience when shopping here. They have most of everything a homeowner/ DIY would need and the same for a contractor. They have great hours, lots of parking and are always helpful. Theyve been very important retailers during the pandemic so they deserve many accolades.

This is the one that used to be closest to me before I moved and I still come here to get all of my hardware needs, friendly staff lots of parking, lots of help when you need it.

I was looking for some stuff and I had no problem at the register Dave was very helpful and got me a great deal on all my stuff thanks dave

Just wanted to give a shout out to Jana from the Kent Home Depot. I had questions about a pallet charge and she was able to answer it as well as correct an overcharge on my delivery. She has always been available to assist me and I will continue to shop at this store because of her. Awesome person and employee!

I had to wait 4 mins for two employees to finish their conversation before asking for assistance, if you need to talk about something, maybe take it to the back! also at least acknowledge me.. super unprofessional

This is The Home Depot! They have everything you could need for whatever project you have. Very helpful and knowledgeable staff, if they dont know something they can figure it out!

Helpful staff. Husky tool boxes reasonably priced. The app may not accurately reflect available store inventory. I had to go to 3 different stores to find my item.

Rented a truck which gives you 75 mins for $20, got back there on time and after seeing the waiting line long, I stopped an employee telling them I was there on time and didn’t want it to affect me since there were few people in line ahead of me. He said I just have to wait, by the time my turn in the line came, it was 15 mins over, even though everyone saw me standing there waiting, called a supervisor, nothing happened. I don’t know how this was my fault but the supervisor made it seem like it was. I didn’t mind paying the few extra bucks but the service honestly sucked. Won’t be going back.

If I could rate this store a zero or give it a negative rating I most definitely would without hesitating!!!! Worst show of customer service I think Ive yet to see in my entire life. I most definitely would reccomend you trying any other store before entering this trash hole!!!

Negative stars. Paint lady told me wrong location then was very condescending when i asked another question about a product seen online. I hate shopping online and she really didnt make me real like she wanted to help or be there. She really just wanted to gossip with another lady and wanted me out of her way. The self check out lady didnt know anything but did ask me to walk across the store again for help, which i figured would have been the same lady, so no. I think there was 5 workers in the entire store. I will never go back.

Took quite awhile to pull down a bbq that was one of the ones on display. They were also out of the rake I was looking for.

Very nice employees.

Great customer service from the Gentleman in Lumber. I needed another piece cut to replace the part that broke on my daughters bed. I brought in the broken piece so it was kinda hard to get the right measurements but it fit perfectly when I got home. I wish I looked at his name tag so I could put his name in this review 10/24/20.

Costumer service people are very patient and helpful.

The staff working the floor of this store are in general not knowledgeable enough to answer most consumer questions. My experience has been that they have to call a manager or someone else to answer my questions. And the last time I asked where electrical conduit and tile mastic were located, they were clueless and had to look it up on a mobile device just like a consumer would do. Please, Mr. Blank, tell your district manager for this area to please not put people on the floor of your stores unless they know where everything is located!!!! Store inventory is pretty good and the customer service people are mostly very professional.

Customer service is worst .they don’t respect or help thier pro customer.always make a contractor wait for pick up they don’t care about time .

Most help full people i have ever see and a clean and. Well stock store. Two thumbs up

Early morning, and pleased to see clear clean store and lots of help available.

I was in your store on Sunday around 4PM and had some wood cut, very small order and the worker was very rude and unfriendly. He really needs to work on customer service or get another job, Ill try and avoid going to that location again.

The store is large with a good, albeit slightly confusing layout. Very helpful and friendly staff. Good pricing.

Home Depot is probably the best all around hardware store there is. The staff is pretty much knowledgeable about where everything is located and friendly. I much prefer this place to Lowes even though Lowes is closer to my home.

Depending on the sales associate, ( if he or she has experience) you will have a great time.

Great for a birthday gift

I love hardware stores, Ive spent hours at time in this store. Home Depot is my service dogs favorite store. She looks for the orange aprons & begs for a dog treat.Reason for 3 stars is the customer service. I remember I couldnt get through 1 isle without being ask by couple associates if I needed help. I have spent hour in 1 department wanting to purchase flooring, finally I gave up.Im either walking through this store with a cane on a good day or Im ride their electric scooters on a challenging day.The no help happens every visit. If I were stop shopping here theyll probably not miss me as a customer, Im wondering if they review their reviews or are they too big to bother

They truly need more experienced people in the garden dept. First and foremost, they have $30 tropical Hibiscus in the shade ALL day, so those plants are FAR from thriving. They dont have a very big selection, so everyone that works in that dept should AT LEAST be able to Google the care of all their best sellers. When I brought this up to the lady the other day, she said, oh we have 2 water people!Any simple question I ask, they all look at me dumbfounded or look at me like why are you asking me a question??Plants NEED CARE and proper sunlight and PRUNING. I deadhead in there when I see a ton of dead stuff on plants. Most plants CANT PRODUCE more blooms unless they are CARED FOR. MAYBE I WILL APPLY! LOL.If Im looking at the CORRECT receipt, Brittany is very nice & hard working. She is the taller younger one in the mornings. She will actually look up a question I have-- about a certain product etc. And she goes out of her way to care for the plants. I watch everything lol.But the bad review I have is overall Home Depots Ive been to. This is just the location by my house. Ill add a couple stars, simply because its convenient to go there for my basic garden needs. And I may apply to work there! :)

I waited more then 20 minutes to help put 2 bags of dirt in my car

Ive visited this location on numerous occasions to get a variety of supplies for DIY projects at home. The fact that its down the road from my apartment is a perk. The store has a great layout that makes it easy to run in and grab something quickly. In addition to that I cant recall too many times that Ive had to stand around in order to check out. Even considering how packed this location can be on the weekends.

Friendly staff .paint section easy to get to. With good varieties of paint.

Im struck by the wildly varying reviews of this place. Personally, Ive only had excellent experiences here. I love this store!On my most recent trip here, I had to get some white toilet seats. Glamorous outing, I know. LOL! Anyhow, WHO THE HECK KNEW this would be such a major decision? There was a whole wall of white toilet seats! Wood, plastic, enameled wood, silent closing, potty-seat inserts, heated, various fasteners.... and they all looked the same. Wow, that took a LONG time to decide what to get.On the way out, I decided to check to see if I truly needed the seats (I ordered 3 new toilets online from Home Depot and they havent arrived yet. I didnt think they came with seats but thought it would be prudent to check). At the Customer Service desk, I asked if they could check on my order (I ordered it to be delivered to the Renton HD). The guy accessed my order number on my phone to look up the model of toilet to check if it came with a seat or not (it didnt). This guy was super nice and took the time to check on this for me.I then thought Id surprise my kid by getting a car key made for her (she just got her license). The young guy at the key-making station was incredibly knowledgeable (and he was so young, too!), explaining how my car key has a transponder or some sort of chip in it (Im not a technical person, can you tell???) and he can make the key but itd cost $70 (its about $200 at the dealer). Who knew!? I thought getting a key made would be a few bucks. Needless to say, I passed. But I was really impressed with this guy who knew keys inside out and took the time to explain why my car key was so pricey to replicate.Great store, and all the folks Ive encountered here were helpful and knowledgeable.

We shop here all the time, great store staff and product selection!

The staff at this HD were very helpful and knew where things are. Even one person who had only been working there two days was efficient at making my keys and made the effort to provide extra assistance.

Got the items and tools to finish my garage!

Nice people