Their customer support is unable to diagnose the problem and just keeps saying we need to replace parts. We have spent thousands on replacement parts and the problem is still not resolved

If youre looking to add a water jet machine to your manufacturing facility my suggestion is DONT DO IT. When our water jet machine is working correctly, it is fantastic, but unfortunately we cannot rely on our OMAX machine. Our manufacturing facility is roughly 40 miles from the omax facility which is the reason we purchased the omax. Our machine which was purchased brand new Less Than 3 years ago, requires a technician to come out all too often. When omax sends out a technician they charge for a rental car, for airfare, for hotel accommodations, and food for the technician on top of the omax hourly rate. Did I mention that their facility is only 40 miles from us? A single day of a technician is $3,000 and thats just for him to be there, this does not include whatever the problem at hand. This machine has cost us many customers do to unreliability, my suggestion is look into a different process for cutting material. Today I get to call another group of customers and let them know that we unfortunately can not fulfill their request. This time it has to do with a proprietary $1,800 circuit board, we just had a technician at our facility 45 days ago to fix a different problem and go through the machine thoroughly so we can get back to reliability. Here we are again!

Great people great product what more can you ask for 😊

We think OMAX makes the best waterjet on the market. They have the best software and tech support. Tilt-a-jet Rocks!

Excellent training department. Steve does a great job teaching software, setup, operation, and maintenance of Omax waterjet systems. Looks like a great place to work, employees seem to love there jobs. American Made done right.

Some employees NOT friendly for truckers