CVS has lost my business for good now. I would prefer no star at all. Even though they sent a last minute video to watch and instructions for my Covid19 test, they cancelled all appointments with no instructions for what to do next.

This pharmacy is on top of things! Christian helped me tremendously today with prescriptions. He helped me make sure the best discount was applied, saving me some money. Thats a big deal when you dont have insurance! The pharmacists have all been amazing as well anytime I needed help. I would highly recommend this location to anyone. :)

Booked a COVID vaccine several days in advance for my son. On arrival, 15 min early, a sign said no walk in’s were permitted for COVID shots, but the pharmacist said that they were out of vaccines and to just walk in on Monday....?!?

Sorry drive through service! Get ready to wait. Dont matter if your the only car.

Worst customer service of any pharmacy Ive ever been to. You come in at noon check on a prescription that on their app shows its filled, its not filled they say will be ready in 20 minutes you come back 4 hours later and its still not filled pathetic unprofessional!

Pharmacy hours on Saturdays open at 10am, but yet it’s after 10 and the boxes are still covering the window and no one has come to help. We have his problem every single time. Management needs to do something about the pharmacy and their customer service practices.

Great pharmacy. Went out of their way to help a patient of mine. Thanks Tanya! (I think her name is Tanya)

Very poor management over the pharmacy. Very rude technicians and very rude pharmacist. Extreme lack of respect and very poor customer service. Do your self the favor of NOT using CVS pharmacy in Kilgore, TX.

They need extra help, or a faster tech. Something. We waited 20 minutes at 2nd car, 6 behind us, people driving off. Get to the window just for the guy to ask me to come inside after making me wait 5 minutes for no reason, then asked us to come back afterwards. Ridiculous service. I use drive through because i have a 1 week old. The medicine i needed was for my 1 week old. Get your business together guy.

Pharmacy will not answer the phone. Called in refills 3 days ago to pick it up the same day and it has still not been filled. Now standing and waiting.... So frustrating!!!! They are saying they are a week behind!!!

Terrible service in the RX dept. Everytime we’ve had a RX sent to be filled it is never ready in a timely manner. My OB GYN Sent a RX for some vitamins last week and I am 6 days out. RX still has not been filled. Terrible terrible staffing and customer service. My husband has given up on CVS a while back due to these reasons also- I am done here now as well. We definitely DO NOT recommend CVS in Kilgore.

They text and call you a hundred times about prescription ready then when you get there to pick it up its not even ready. Then they want to no if you can come back. Smh!!!! Today 12/29/20. PLEASE COME BACK THE OLD CREW!!!! 😠

Terrible customer service! The pharmacy drive thru opens at 9 am. Ive been at the window waiting for 21 minutes and no one has came to help me or will answer the phone.

I love this place, everyone in it has been so kind to me every time I go in there and are very helpful each time. They really care about their customers.

Horrible experience. They mislabeled my sons RX and also incorrectly mixed his antibiotics. It could have made him very sick if I didnt know any different. Corporate has been contacted and so has the board. Im hiring a lawyer. Someone will be held responsible! They also took 2 days to fill my other RX. I canceled it ans transferred everything out of there! Beware!

My son just called in a refill....the woman was so rude....his experience was awful

Just a drug store

They are rude