The most striking thing off the bat is that the place is massive. They have a lot of pretty much everything. They seem to sell a few things like a normal store but 90% of their stuff looks like the typical pawned items. The staff was very welcoming and helpful and the prices felt fair for what I am use to seeing in pawn shops these days.I will particularly note that they had a massive amount of power tools, guns and guitars.

I went looking for a small wrench. I found in miscellaneous tools bin. Went to pay and manager asked if he could help me find something. I showed him tool and asked how much. He replied, you can have. Maybe he thought, I could have just stuck in my pocket since he didnt see I had in hand. It pays to be honest.

I bought a gun, the very next day I bought it back to and told them if I could get my refund back I would be happy to put it back on layaway. The workers there were all trying to help me out except for the manager. He gave me a hard time and charged me a restocking fee. I thought it was a great go to place..I looked forward to spending a lot of money there. They no longer have my business. The workers there are lovely, kind and have a great attitude. Definitely management issues though. The atmosphere says it all.. I understand its a business, but whats a business that doesnt put the customer first.

My wife and I came to Action Pawn with a bag full of jewelry that was left to me by my late mother. It was loaned to try and obtain my wife the new car she desperately needed. It was scary to leave something that was cherished by my mother so much in the hands of strangers. I showed up and the Manager immediately did not sugar coat anything about the value of the products and helped me select the most efficient pieces out of the lot, and set up a whole team to help me get exactly what I needed! They were truly a blessing!!! I could not be more thankful to Doug and his team!

I can’t say enough!!!! I went to purchase a firearm and wanted one fit for me. One that would be the best defense for me and my kids. Sherri in the gun and ammo department was the best from the time I asked my first question. She knows her stuff and is so respectful and kind. She was so kind and made the process of purchasing my firearm the best experience. I look forward to purchasing more and would continue to do business with her. She goes the 9 yards+ and you can tell she loves her job. Thank you Sherri

Rosemary was impeccable!The service is always fast and reliable!I definitely would recommend coming to this store over the other Pawn Shops in the Area!

Glenn, Carlos, and Trey were awesome in helping out! WOW, I am looking forward to going back! Great customer service! 👍🏽👍🏽👍🏽

Mike assisted my husband and I. Helped us make an informed decision and provided us with the best customer service.

Staff is amazing bought a mossberg 500 here whole team was helpful.

Stephanie helped me and was amazing! She gave me the best deal, will definitely be coming back just to see her !! Give that girl a raise!!

Carlos was a wonderful sales person he kept me informed of my background check while I was waiting very professional. I recommend any of the staff all friendly.

Glenn was fantastic, exceptional customer service. Helped me get what I was looking for. Would recommend for anybody looking to sell or buy

I love her, she always take care of me, I’ve gotten all my weapons from here

Glenn was amazing and very patient with me at the store while I was waiting for my computer to install updates!! Best Pawn Shop in Killeen!

Refused to sell to a gun (I have a concealed carry) because my son who is 18 was going to use it at a range. They have no real clue of texas law very unprofessional. Guess its better just to lie to the uneducated. Will NEVER go back.

Dont hesitate to buy a firearm here! Yes its a pawn shop but they have many different high end firearms at fair prices! And they had the magazines I couldnt find anywhere else in stock! Ive bought several firearms here and Ron is the absolute best! Great people, service and selection!

Great experience I was able to walk in and have friendly service and got my items sold at a good price.

As I walked in. I was greatly greeted by HAILLIE and she made the presses pawning my items smooth and easy .

I was greeted with a warm and wanting to help attitude. However I didn’t like that my jewelry was taken to another location to get tested. That’s the only thing I didn’t like Overall I was pleased with her attitude of willing to get me what I needed. Haillie took real good care of what I needed.

Needs to update what holidays theyre open on on their website. Not cool when the website says yall gonne be open and I get there and a sign on the door says youre not lol

Went through five nearby pawn shops and not one with the fairest prices. Makes three times Ive visited this store to purchase a weapon and I came back to purchase one and the employees in the sporting good dept was very friendly and helpful. I know who I will send my friends to shop. Thanks

They are extremely helpful! I’ve bought a total of 4 TVs in the past year and they all are great and work perfectly. Manager Tre and workers Gina and Logan assisted me and made my experience here worth while. you guys are amazing!

Excellent! The young lady who took care of me was very nice. I was a bit undecided on the item I was going to buy so, she offered to hold it on the side for a couple of hours. I thought this was great customer service and sales experience. As it turned out, I ended up buying the item. Lucky for me she had set it aside for me because right before I returned, someone else was asking about the item. So, yes. I would highly recommend Action Pawn #1.

UPDATE:I went back the next day and bought more! I also,(like always) referred my friend, here he bought the same “items” as I did. I’m going to miss this place!I’ve spent tens of thousands buying rifles, guns, & ammo here. You can’t beat the service Ron offers! We’re moving back to our ranch in California, so we picked up a little more 🔥 power 😉. I’ve been recommending Ron for as long as I can remember! So long Texas, and thanks Ron for everything! ✌🏽

Went in today & was lucky to have Haillie assist me. Her customer service was above what should be expected. Got in got out... Ill be back!

Haillie went above and beyond with her customer service skills! She gave 5 star service, and was very knowledgeable of the products! I will definitely be back to shop with Haillie again in the future!

They always have a good selection and good prices. I have been in this place two times, and both times someone in my group has walked out with a new firearm. Wonderful customer service, attentive staff, an all around great experience.

Want good guns, at fair prices, Action Pawn is the place to go in this area. Staff is knowledgeable and friendly, will’t try to rip you off for a quick sell or anything like that. Ron, Doug and the rest of the guys are good old boys I like to call my friends, gone out of there way over the years to help me with what ever I needed. Will not do business anywhere else when I need a gun (and I always need a gun 😁).

The gentleman that work in the gun section are awesome! Actually everyone in the store is friendly, and always helpful

Hallie man She has amazing service one of the best employees I’ve worked with here looking forward to shopping here again.

I came here 8/26/2020 to purchase a Glock 9 and an AR 300 Blackout totaling over $1000. My application was then delayed and I was advised by Ron to come back on 9/1 to pick up the guns. He advised me to put both guns on layaway which I did. When I came back 9/1 to get the guns I was then told by Doug and Ron that I had been denied. I then asked why and he said he can’t tell me. He gave me information on who to contact regarding the denial. I immediately contact DOJ who sent me a letter stating that I WASNT DENIED and to go back to the FFL dealer. Doug STILL refused to sell me the guns after VERIFYING that I WASNT DENIED. I’ve NEVER felt so discriminated against in my life. They still have my money down for the guns and at this point I’m thinking they may have sold them. It’s a shame because I spend sooooo much money here and they made my first gun buying experience HORRIBLE.

I have bought several firearms from this pawn shop and its ALWAYS an enjoyable experience. Theyre happy to ask questions and help you out! No wonder Im always in there. S/o to Glenn and Mr. RonNow shut up and take more of my money

Store was very clean. Tireek J. was very eager to help and very patient in assisting me with getting the items I needed to get me right. Will most definitely be back.

Michael in the Gun Depot department was very helpful and knowledgeable. My transaction went very smooth with him. I wouldn’t hesitate to buy another weapon from Action Pawn and specifically Michael.

Would love to give a huge shout out to Haillie Hatfield for her genuine honesty as she found my husbands wallet in the parking lot and promptly took several steps to get in touch with him to return it (he did return to get it) that situation could have gone an entirely different direction had it fallen into the wrong hands and replacing your entire identity in the time we are in is not anything anyone is willing to go through we commend her for her genuine display of honesty and professionalism and are so great full she did the right thing and for this she deserves a raise and an award

Very good prices on firearms, good selection and great layaway plans. 6 months to pay off and you can have as many layaways as you can afford. The staff are friend and helpful and they will continue to get my business.

I’ve been doing business with Action pawn for over 21 years! The staff personnel in the firearms department are awesome! Brock, Glen and Ron are very customer oriented and a pleasure to work with them! Great customer service!! Thank you guys!!!

Hands down the best place. Always get new merchandise in great products to choose from. I spend many days here. Its always something new to buy. All the staff are helpful courteous and really down to earth. Clean environment and really fair if an item doesnt work. Keep it up Action Pawn

Hallie was amazing helping me find my tv! A smart tv for only 60$ was an amazing deal!

Will definitely be back had the 1911 I was looking for and very friendly shout-out to Ron for his awesome help!

Great place to find cool things.

I had the pleasure to work wit a well experienced representative. Mr. Ron was very knowledgeable and patient to explain every detail me and my husband didn’t know about. Definitely will go back.

Good service as always. Only thing keeping me from giving them 5 stars is the fact that they used my personal info provided on the 4473 to send me a text asking for a review. Ive purchased many guns from them over the years, and will now consider giving them a fake number to prevent getting unwanted texts at 730 pm.

Honestly they have the best customer service and amazing patience . And also i love my brand new glock 19 gen 5 thanks to them guys .

Incredible selection of New Handguns for sale with friendly service. Michael was patient and provided clear answers to all my questions and concerns. Will definitely return for my next purchase.

Very easy purchase. Ample inventory, all models and calibers. Asseceriories galore

Action pawn is my go to. Glenn and Ron you guys customer service and expertise are unmatched. I’ve bought a few guns and a AR-15 pistol because you guys deals are incredible!! Fast service!! Great deals!

I had a positive shopping experience. They showed me what I asked for and didn’t try to do an up-sale. Ron the salesman was friendly, courteous, and mindful of my time. A+++ shopping experience!!!!!

I called that morning about a specific weapon and they had it in stock. I went by that evening to purchase. The whole process was so fast and easy. I’ll definitely be doing more business with Action Pawn in the future.

Great staff and always friendly. This is my go to pawnshop before I go to any other one. Great offers and deals!!

The Firearm section is awesome have spent thousands of dollars with them and will continue to do so. Glenn is very knowledgeable and always ready to answer questions

Glenn in the gun department is the real MVP. He is knowledgable, helpful, and considerate. He remembers you and gives good advice. I highly recommend him for all your gun needs.

Me and my sister went in and came into contact with an associate by the name of Ron. He works in the gun department and we were very happy and appreciative of him. He took his time showing my sister different options and was very knowledgeable, we didn’t feel rushed and he has a great positive attitude and goes the extra mile to make sure your happy and satisfied. I don’t usually do these but he really is a great guy and very helpful. Thank you very much, will definitely come back because of Ron.

The staff at the gun counter was extremely helpful and friendly. I’m definitely going to be a repeat customer.

Every time I come in Glen and ghe entire crew in the firearms department are awesome. They keep a good selection and good prices. Would reccomend to anyone to shop there.

Donna helped me with a smile. She was busy in the jewelry section and didnt hesitate to help me with my fitbit!!! Thanks Donna!!!

Great place and great customer service. Wide variety of products. There always nice and friendly.

Ron was great! Very knowledgeable guy and willing to answer all questions or concerns anyone may have! Will be back to make another purchase in the near future!!!

We thought it would be fun to stop by and see what people are selling. A lot of really cool items but many brand new items in stock ( much like a regular store)

Every time I go to action pawn Stephanie always greets me at the door with a smile and always has the best customer service. She makes my shopping experience worth Wild I love action pawn!!!

Action Pawn is the place to go in Killeen. You can get a great deal and wonderful Customer service. Stop by and ask for Glenn he is a great guy and knows his stuff.

My number one pawnshop to go to. Great deals and great offers on loans. Fast friendly and reliable!!!

This place has great prices on there handguns. Most of the time the have a great selection also. Nice and helpful staff as well.

Glenn was inviting and easy in assisting me with my purchase. I would highly recommend Action pawn!

Surprisingly great customer service for a pawn shop/store... I am never let down when I come to Action Pawn!

I put a MacBook in layaway for my son i paid to get it out, it was icloud locked, the mgr on duty refused to give full refund when the store was at fault for having it for sale with icloud lock the cost was $757.00 CALLED ANOTHER ACTION PAWN THEY SAID IF ITS SOMETHING THEIR AT FAULT OF SALE FOR SOMETHING THAT DOESNT WORK THERE IS A FULL REFUND PAYED I JUST WANT MY MONEY WE CANT DOWNLOAD ANYTHING IVE BEEN DOING BUSINESS FOR YEARS WITH THEM AND THIS HOW IM TREATED we were going to exchange for a different MacBook that same mgr said it was unable to use after he connected it to the store wifi and tried going into it, left it on the shelf thats wrong Im in tears 😢 IF MR.DOUG WAS IN HE WOULD OF HANDLED THINGS DIFFERENT WHEN ITS SOMETHING AT FAULT OF THE STORE LIKE HE DID IN THE PAST

Sherri, Glenn and Mr Ron are always on point and helpful! I have purchased quite a few guns and accessories from this store! Never have I walked out with buyers remorse! Customer service and quality of products on point!

Perfect customer service mrs haillie help me a lot!!!

I would give a 0 Star if i could. They sold me a broken stereo for 750, i returned it the same day and they charged me a 15% restocking fee. I lost over $120 dollars for their mistake.. i would highly recommend people to shop elsewhere. There is a lot of better pawn shops in killeen.

Super helpful, super friendly, high-quality goods.

They was great, got us what we need Ethan help us with our tv And Logan informed us on the raffle tickets and was very polite

Sabrina knew what I wanted to get and found the perfect headset and controller for my system, THANK YOU SABRINA !

Excellent team and group of people! The process was easy even for a first time buyer. Thank you!

Let me tell you, those guys in the Gun department has been nothing but good to me, thanks to the one manager that helped me make a decision on that shot gun, I can’t remember your name, but you know who you are. I definitely got to thank Ron, he never fails me when I’m there, great customer service, always has attention to detail on what I’m looking for if you ever want good advice and a great conversation go to Ron.

Me and the wife went there and picked out our first gun. They were very helpful and informal. We went thru the back ground check very quickly and walked out with our gun in about 30 mins. They so many choices to pick from and accessories.

Had great service while we were here. Great deals going on

Great customer support. Went in to purchase a firearm and they had an issue with their system. They worked to remedy it the next day and made sure to contact me as soon as it was fixed.

Sabrina customer service was outstanding.. great attitude and very helpful.

I absolutely loved it hear it’s like my own small little world. I loved the movie selections and especially the great service that they have here. There so friendly and willing to help you with anything. Definitely coming here again. They will always have my service. 🥳🥳🥳

The staff is always helpful and professional.. they have avery large selection. .and if you cant find what you want.. ask...

Ron helped sell me my first handgun and he was very kind and knowledgeable. Would definitely go to them again.

If you want quality firearms for a fair price Action pawn is the place to go. Great accessories as well.

Overall excellent experience. I always receive top notch service. Rosemary helped me last time I was there, she is very knowledgeable, professional and fair. They have a great selection in jewelry. Check them out, Rosemary will do you right!

Action Pawn is awesome, Glenn, older gentlemen, the tall guy with glasses and the short lady with glasses in gun department are so awesome...these ppl will literally help you with a great deal when purchasing a firearm .....thx guys

Glenn in the gun department is very knowledgeable of all weapons and very respectful. He can multi-task while helping several customers at the same timeA real class act.

Great Selection Of Weapons and Great Payment options. Will Be buying more weapons in the future from Action Pawn💪🏾

For 5 years Ive been shopping here and sending them business. That ended today with the rude behavior of one individual, one closing down the store turning people away before closing time. Sad part is that this individual cost the store $500+ I had plans to purchase a nice higher end scope today and now ill find somewhere else to conduct business. Certain individuals will be missed

Rosemary was so awesome! Thank you for your wonderful help today! Always a cool place to go look around.

Excellent customer service, best selection and lowest prices in the area! Go see the gang at action pawn for all of your firearm needs!

Great customer service. good inventory of firearms.

Great customer service. I will be doing more business with Action Pawn!!

I bought an Anniversary ring for my wife, and Hollie delivered great service to me, she was very patient with me, understood my needs and answer all my questions. I highly prefer working with Hollie she will make sure you’re taken care of.

Awesome as always...Sherri is very knowledgeable and informative...I will return!!

Always a pleasure here! Very friendly and courteous staff!

Very welcoming and helpful staff. Definitely coming back!!!😁

Ron is always so helpful and goes beyond great customer service. This Action Pawn overall is a great place to shop for deals.

I had a nice time she helped me out with what I was looking for,quick too thanks ms krista

Great customer service. Ron was very helpful and generous in answering any questions we had . I would recommend Action Pawn to all my family and friends.

Glen sold me a new rifle. He is very professional and Ive never had any issues with his service. I will come back for future firearms purchases! Come see Glen!

Oscar was so helpful . all the action pawn employees were fantastic