I hate leaving bad reviews, but I had a horrible experience with this retailer. The employees were all kind and did their best but the policies that this store and Verizon itself have in place are ridiculous.This store sold me a defective phone that I have had for less than 30 days. Because I dont have the original box it came in, they said theres nothing they can do. I went into the corporate Verizon store by the mall and they said because I purchased my phone through this retailer they couldnt replace it, but had I originally purchased through their corporate store then they would have replaced it immediately with or without the original box.Highly recommend going into the corporate store for new phone purchases - not this location.

The employees here at the Kuna store location has it hands down! Very patient and understanding! My wife and I love our new phones!!

It was my best experience with the cell phone store yet. I was thinking to switch over from Tmobile, stopped by the Verizon store to get some info. Darrison, the manager, and his team were very knowledgeable and professional. They walked me through the process very patiently. And here I am, with the brand new iPhone! I’ll definitely come back for all my future needs. 10 out of 10!

Got really great service from Daryson the manager. Thanks so much! I had been very frustrated but you fixed it.

My husband and I went in to purchase phones, 2 weeks ago and decided what we wanted and they told us we didnt need to put money down. We have called to check on our ordered phones at least 4 times, with no one ever calling us back. We were told a manager would call us, ....nothing! We called the apple store and they told us they could have the phones to us within 2 hours. We were told by an Verizon employee, that we could mess up our account if we decided to order direct from apple. So again, extremely poor customer service from the Verizon store in Kuna, Idaho. We do not recommend them!

Outstanding customer service from Daryson. He helped me get logged back into my accounts and addressed multiple other concerns.

Went in an hour before they closed, two employees were working. One on the phone and one helping an in store customer. Was told they wouldnt have time to help me and I needed to go to a store that was opened later.

I went in after my phone did a factory reset and Jess was AMAZING! Needless to say I was a bit panicked about losing everything and she got me back up and running in minutes ... all my apps, Google photos, contacts everything. Thank you so much Jess you are very good at your job!

One of the worst Verizon stores not even open the days they say they are. And really dont know there equipment and promotions.

GREAT experience with Gabby who was knowledgeable, friendly, efficient and helped me find the exact phone I wanted to replace my iPhone 6. I would give her 10 stars if available, and highly recommend this place of business.

After talking to several apple support people for numerous hours and over two weeks i was told my photos and all my info was gone and they tried everything to retrieve it but sorry they cant find it.I talked to jolene at the kuna store who we have dealt with in the past and she managed to retrieve everything i had she was a miracle worker hope she stays with verizon for years to come

I was super excited to finally get a smart watch. Lacey helped me and she was super sweet and I will definitely go back to her when I make my next purchase. Good customer service is hard to get these days!! She is one of a kind!!!

Tibbs was a big help today. Great service!

I always get the assistance I need, great staff!

I had an outstanding experience at the Verizon store in Kuna ID. My husband and I were greeted from the start. We did not wait long at all before being approached by Miranda. Miranda was so helpful. She explained the difference in phones and plans to help customize what would be best for my kids and my husband. She took the time to make sure everything was set up properly when we switched over carriers. I would definitely go back to this location and ask for her.

I always go to see Des no matter what location she is at. I am always treated amazingly. She handles all our issues with a smile and always makes us feel great once we leave.

This place is the best..... been with Verizon when it was air touch. This store and Dystinee is the best, best. She spent an hour trying to help me recover my lost passwords. Anytime I need help, which is a lot she always gets me out of a bind😁😁😁👍👍👍

Very knowledgeable staff! Go in knowing what you want though and stick firm to it. As all companies, they will try to sell you the most expensive things (like screen protectors-oops). But its not the staffs fault! Thats what theyre supposed to do ☺

Great Service!! Harley Girl was awesome and helped get my new phone setup!! Highly recommend!!

Gabby and Brandon have both been extremely helpful with the transition to a business account. They continue to go above and beyond for us, exceeding our expectations and providing the upmost amount of patience for us. We appreciate you and all you do!

Visited this Kuna store 8/15/20.Replacing an OLD S6 that I had inadvertently master reset ( phone was having previous issues) and lost pics/vids, contacts etc.JESSICA stepped up to the plate and knocked it out of the park! Retreived all data and set to my new S10e.This young lady is a great asset to Verizon. Profesional, knowledgeable, courteous and respectful.Again I would like to thank Jessica for the fast and friendly customer service this world lacks anymore.Respectfully,Mistie & G.

Great service! Went the extra mile to make sure we were taken care of! Highly recommend Gabby!

Me and family wanted to move from T-Mobile to Verizon and we had 5 lines to transfer and there were a lot of complications on our end. Destiny made it go so smoothly! She was SO patient. It took us a week to get our stuff together but she changed it around many times to make it work for us! I HIGHLY recommend the Kuna store! And make sure you see Destiny! She’s wonderful!

I went in due to my charging port not working, (fully expecting to pay an arm and a leg) the wonderful staff looked it over and was able to help me get it working like new for $0.00. Amazing crew, amazing people, This will always be my go to store for any mobile needs!

I got in there fast and was out in 10 minutes. The staff was super polite and Im happy to go back if I ever have phone problems

Joey did an awesome job! I just moved to the area and bought a phone in Boise. They couldn’t get my apps etc transferred properly and it was a huge mess. I stopped in to Go Wireless and Joey had me squared up in no time. These guys are friendly and know what they’re doing. I used to think corporate stores were where it’s at till I saw these guys. Thanks GoBrandon Miller

I got nothing but good things. Although I was doubting Verizon before I went into the kuna store, the staff made it personal to get me squared away....appreciate yall.

Destany is by far the best person I have ever worked with at a Verizon! She was beyond patient with us and the other customers in the store! Thank you for helping our community, you truly make a difference!

Josh was extremely helpful and knowledgeable! I was in a panic and he was able to get all of my needs taken care for phone and wifi when I had not a clue as to where to even begin. He was a huge help! I will definitely recommend the kuna store and Josh to anyone I know looking for excellent customer service! Thank you!

Gary did a fantastic job of helping me through the process of upgrading my phone when an older model finally started have issues. I highly recommend GoWireless if you live in the area and want to avoid the crowds at the larger stores in Meridian and Boise! Thanks again for the outstanding and courteous experience and will see you in the future for my familys wireless needs!!

The guy was very helpful.

On June 27th Sat my phone locked me out I tried my password 6 x! I was afraid if I put it in so many times it would clear my phone out so I headed for the Verizon store at the mall at about 4:15 pm. I arrived to locked doors no sign stating they were closed so I headed for a store in the mall! There were 2 people working one being Dystinee available the other working w someone! She helped me reset my Apple password and tried to set up an appointment for me at the Apple Store. Next available was the following Friday I said I can’t wait that long! She offered me her number and that she worked at the Kuna Verizon. She gave me instructions how to reset my phone from I Tunes and if I needed her help just call her. I don’t have a computer or know anyone who does! I’m 60 years old can’t afford a computer and my phone does what I need. Wednesday I got off work at 3 went to mall Verizon main store there were people in parking lot! I stood in line w 1 person ahead of me, a woman ask me what she could help me with I told her my phone locked me out! She said what did it say I told her she insisted on turning my phone on to see the message I said NO I can tell u I don’t want to risk loosing my info! She said Sorry u need to go to Apple Store I told her they were booked up for weeks she said I can’t help u! I ask her to call a number Dystinee had given me if she could help me. So she called since I had no means to! That is the only help I got from them! I drove over 20 miles to go to see Dystinee at the store she was working at! She got her laptop out and started the process to get my phone back and running! Dystinee went Above and Beyond to get my phone back for me! My phone is coming time to Upgrade and I will be going back to her as well as recommending all the people I know On Verizon to go there since there is NO Customer Service given at the main Verizon Store at mall! I will be posting on Facebook the lack of Customer Service from Verizon at Main Store at mall.So “Thank You” to Dystinee at Kuna store on Deer Flat and Linder! I would have given a 10 star review but it only went to 5 Star!I will be back as soon as screen protecters come in! Thank you again so much!Teresa ClarkBoise Idaho

Sierra was exceptional. She went above and beyond to save my contact and personal data from my old phone and took extra time to set up my new one. She was willing to look outside the box to find an innovative solution and is still my hero. Best new phone transition experience Ive had.:)

I went into the Kuna location today. Both service reps were busy with someone. The first one that finished was invited by her last customer to go out to his car to look at something - related to his dog, I think. Eleven (11) minutes later she was still outside looking at whatever she went out to see and showed no signs of coming back in. I left.

Lacey was so nice and professional when I was in there last, great experience because of her

Sierra takes customer service to whole new level!! She took her time to help me even though I wasnt buying anything! Never going to a corporate location again after my experience here today. If your looking for a great deals with amazing customer service GO SEE SIERRA!

Destiny was very helpful getting my kids Gizmos setup. I will definitely go back when it’s time to upgrade!

Went in to switch to a business account and found that Miranda was extremely knowledgeable and helpful. Ended up buying a new phone and getting an extra line. Everything was taken care of while we were there and in a timely fashion.

Stephanie the manager definitely knows her stuff and is very helpful and patient. I felt very confident when I left after purchasing my phone with her. The whole group is always nice and seems eager to help, even when I am not buying something. (Ive had to get my glass replaced twice and they got right on it.) Im thankful new management came in to town!

Meranda is INCREDIBLE!!!! She takes such good care of my family and our Verizon needs. She remembers all the little details. I follow her from store to store because of her SUPERB customer service!!!

Everyone is always so friendly and helpful. Meranda was awesome at helping us along the way and knowing what phones would best suit our lifestyle. She was very knowledgeable on everything that they had. I would highly recommend her.

Ryan and Matt are rockstars! They went above and beyond to get me what I wanted. Ryan was quick at getting my new phone set up and my other one switched for my son. Matt called around to probably 15 or so stores to get me the smart watch I was looking for. The entire crew was professional and friendly. Thanks guys! Keep up the good work.

Extremely awesome and friendly service. I would strongly recommend this establishment to anyone I see. Theyre great...

The Verizon store in Kuna is amazing. They helped me with switching all my services and upgrading all my products. Andrea and Corbin are wonderful and amazing to work with and took care of all my needs. A huge thank you cause they made my families Christmas amazing! If you need anything I definitely recommend you to go and see them! Thanks again..Love them..Merry Christmas!!

Very helpful. Removed a line with their help and phone call plus great suggestions for lowering my cost per month for internet.

I switched over to Verizon from T-Mobile and Alexis helped make the process fast and simple, she was a huge help and saved me a ton of time. Alexis explained all the different plans and told me what information I would need while waiting for my phone to be unlocked. I would highly recommend both the store and Alexis.

Top notch! Corbin and his crew helped my wife to upgrade to unlimited and could not have been more pleasant or patient. I will not go anywhere else from now on. Will be heading back this weekend to help my pops upgrade

Very helpful and timely with my needs! Joe was responsive and very curtious. Other stores are close to me as well but I prefer this one.

My friend and I really needed help with his iPhone - lots of issues were preventing access and full use of his phone. We had poor service and no help with another store. Yet, from the moment we came into the Kuna GoWireless store, we knew we’d come to the right place. The staff were warm, receptive and very much interested in helping with the phone. Indeed, this impressed us so much. And, when we were told of the great deal on an early upgrade and real benefits of their GoGuard and GoAdvantage programs, my friend walked out with a new iPhone and lots more knowledge about how to use his phone. We’re sold on this store and its great people. Thanks especially to Gabriela for all her help!

Sierra, Vanna, and Destany were awesome to work with, sierra stayed 2 hours after she got off to make sure that my new phone was getting set up and that i would have my new phone that night, definitely would recommend this store again and again

The girl who waited on me was awesome. Solved my problem fast and also helped me with my account. Thank you so much

Place is a JOKE!! Would give a negative star if possible.This is the 2nd time I have been screwed over because people working there do NOT know what theyre doing. Twice now I have been told something by an employee just to find out on my bill later they did not do what they said the would do. When I go back to fix the problem they tell me sorry theres nothing we can do. Im over it! Take your business elsewhere. Plus the manager... So Rude

Meranda is by far one of the most awesome employees I’ve ever seen in action. The woman can multi task like nobody’s business. I came in earlier in the day to upgrade my Hum, and she made sure I was taken care of. Came back later in the day to upgrade my phone, and she was able to take care of me AND two other customers during a crazy busy time of day. They were slammed and she still kept her cool along with an upbeat attitude. She didn’t show any signs of stress or frustration. She just rolled with the punches! All while keeping me informed of all the changes I’d be expecting with my bill. 10/10 would recommend this location ESPECIALLY if Meranda is working!

I went in with the expect that I would have to but a new phone because of the issues I was having with my phone but Joe went above and beyond to fix my phone and save me hundreds of dollars. I would recommend this store to anyone needing help with their phones or a new one.

Esai is a fabulous employee and wonderful person. He got me the phone I wanted and not only met my expectations, but exceeded them! Im so happy with my phone and bill that it should be illegal. Five stars isnt enough!

Very happy with the experience. Meranda is the best! She helped me get the most value for the plan I have. Very professional!

Ryan, was a big help for all of our technical questions. And he had a good sense of humor while we pondered our purchasing decisions. At the same time he was very patient. I would highly recommend this out of the way location. They can handle any of your needs.

Thank you Sarah. I really appreciate everything you did for me today with getting my phone working again.

Joe did an awesome job putting on my galaxy s10 plus screen protector while Gary was there supervising!!

I have followed Meranda to 3 different stores, I even moved 200 miles away and still only do business with her. She lets me text her and ask questions always responds to me. Very happy with her service!

Ryan was AMAZING!!!!!! I would highly recommend this location to anyone looking to buy a new phone. Ryan was very helpful and informative. We appreciate his help with the purchase of my new LG phone.

They said they dont carry factory charger cords for Samsung with a USB on one side...?

Alexis was amazing. She was very helpful. Getting us the best deals for our upgrade. I would recommend alexis and the kuna store for all your Verizon needs.. 5 stars.

Joleen is very knowledgeable and extremely helpful and goes above and beyond in helping her customers

Love the store in Kuna.Every one is so very nice and helpful.Always come here .Today Joe and Sierra were absolutely wonderful.

Ryan is by far the best guy to help you out when you go in. He knows his stuff and rocks! Got our lg g5s and all set up and he was awesome for helping it out.

I bought my iPhone there the sales people are outstanding and very knowledgeable I’m very happy with my phone. I recommend Verizon to everyone I love the Service when I call them they answer my all my questions I go away happy as a clam.......

Corbin, Andrea and David helped us so much tonight! We had some complicated issues with our phone lines and they straightened it out and got us what we needed! THANK YOU SO MUCH! Youre amazing!

Alexis helped us switch our phone service from sprint to Verizon and upgrade to new phones. She went above and beyond to make sure we were happy with our new phones, even to the point of staying late and being totally cool about it.

Joe and Gary and Sierra Were absolutely amazing in customer service product knowledge and customer education I strongly recommend everyone to come and do business with this store

Terrible customer service I got hung up on twice and when I went Into the store it took two hours for a simple transfer. Take your business elsewhere this location is a damn joke. Reporting to the BBB

I am very satisfied with the help I received today. Joe was a great help and I really appreciate what he did for me. Thank you Joe.

Word of warning! Be aware of the details. I was told it was easy to switch from AT&T to Verizon. WRONG! Couldnt be anymore difficult and the cherry on the top was that I was told that I would receive a visa prepaid card to pay off my AT&T bill. Well hopefully one day I will but my bill was due two days ago and its only been 4 weeks in a process that Verizon states can take up to 8 weeks. So be aware of the details! I have to pay $880.24 or face fee charges now. Yeah! Thanks Verizon. Oh - and I know that one day I will hopefully be reimbursed, thats NOT the point. The point is that I was sold a pain free process and told I would receive a visa prepaid card to pay my bill, THAT DID NOT HAPPEN! I just paid the bill myself, and having to fork out $880.00 for anyone is a lot! So thanks again!6/8/2017I wanted to make sure I took the time to provide an update to this situation, so you don’t just have half the story. The ending of this story is not rainbows and butterfly’s, but this store has tried to correct the situation. I was contacted by their support and branch manager. They both apologized for the unfortunate circumstances I have had to endure. They are also going to in the future inform their new clients that they will be responsible for paying their other providers bill and then they will be reimbursed, NOT that you will receive a prepaid card and then you can pay your bill. Also, you should know that the actual service I am receiving from Verizon is great. No complaints about that. My complaints are around my induction as a new client and the information I received which ended up putting me in an unfortunate financial situation.

Joe and Gary were extremely helpful in setting up a plan and allowing me to be able to connect with my brother again in a way that was affordable for me. I would highly recommend them and this location to anyone!

I loved my experience here, Joe was very helpful and very fun to talk to. :)

I am so happy with Daryson he was one of the best best customer service person Ive ever seen Ive been in customer service for 20 years and I never seen anything as good as him he was kind considerate and a really good good person I give him 10 plus 10 plus 10 plus 10 plus 10 plus 10 plus thank you very much for Daryson

Meranda was the best to work with, shes was very pleasant and professional and knew her stuff. I highly recommend Meranda.

Love Andrea is always goes out of her way to help you, and answer any questions you might have.

Meranda is one of the reasons why the company I work for, has stayed with GoWireless for our Verizon service. She always is professional, nice, goes above the standard for customer service, and gets the job done. She has even taken care of my family like they were her family. My company has switched between several GoWireless stores over the years because of who was the store manager so we would always get the best customer service, not just because a store was near our office. We have followed Meranda from 2 store locations now, and will stay with her even if she gets moved again. She is a high water mark for customer service, and has earned my companys business, and my recommendation to anyone that asks who they should go to for anything wireless. Anyone can buy a phone from anywhere, but when you go to this GoWireless store in Kuna, and ask for Meranda, youre getting more than just a phone, youre getting pinnacle customer service thats always got your back. If youre not going to this store in Kuna and talking to Meranda for your business or personal cellphone service needs, dont bother getting a cellphone at all.

I didnt know how to use my phone. Alexis helped me. We good now. 👍🏼

Excellent service. Came on Sunday and were open till 6pm new phone. Came back Monday for a bogo! Excellent service. Definitely reccomend.

The guys at the Kuna branch especially Ryan know what they are doing and thats awesome especially when you have no clue. They were great to work with and would give them six stars if I could.

Alexiz helped myself and my hubby with new phones this week. Super fun personality and She goes above and beyond to help out her customers. Everyone that works here were so extremely helpful and nice. Alexiz takes the time to walk you through your new phone, setting up Bluetooth on your vehicle, etc, she is even available to her customers anytime you need help with your phone. Truly great people in this store. Highly recommend to everyone to go see her for your phones, top notch Employee😁

My Experience in the Verizon store in kuna was definitely a great time. Was helped in the most easiest and helpful way got the phones and accessories I needed I sincerely appreciate their customer service and time definitely recommend Verizon to get what U need. So to the kuna store thank u Alexis, Chad, and Sierra appreciate all ur time and help!

As always, Corbin B is very helpful and provides great service. I used to see him at the Meridian branch and happy to see him in Kuna now. Thank you!

This store and in particular Tanner did a great job figuring out a problem on my Verizon tablet. He took time out of his day to help me. What great service and friendly store!!

Poor service. They don’t know what they are doing. Go to corporate store for good service

So great having this store and this caliber staff in Kuna. I went in worried about garbage on my phone, Tanner reset my securities and assured me that it was garbage. ML upgraded my Jetpak, her instructions for me to connect at home were so easy to follow. Their customer service is awesome.

Ty and Ryan are the best! Very personable. Great sense of humor and great customer service!

This store is the best, I would give them 10 stars.

Joe was professional quick, and they helped me fix a situation, very friendly!

Just got a new phone for Willie and tablet for me. Matt Jorgenson was fantastic. Helpful, knowledgeable, friendly. Love this store!

Gary was very helpful and made sure my new phone was set up and working before I left the store.

Staff was very helpful & did a wonderful job(5 STARS)., Verizon Corp.. on the other hand has several issues, changing promotions & plans with out notice (often), the billing plan (was $40 basic 2gb to $35 basic 2gb) has changed to look cheaper(compared from the beginning of the year) but is actually charging a higher shared fee(from $5 to $20)& cutting data for more than one user & never been a fan of sharing data (just do a single user as theres no fees for sharing), cut out sharing and have one fee for any serice plan period, its no longer convenient but, thats why im only giving one star, for coverage, one star for local staff, one star for staffs understanding and one star for staffs willingness to help!, As the billing is a joke and the service charges ..changing often or forcing customers to pay higher rates for a few extra gigs & having a family plan and paying higher fees or not getting any support calling Verizon C.S. directly or waiting a very long period on hold (removing a star).

Josh was wonderful. 11/10

100% will be coming back here!!! amazing service, i went in very confused and one of the employees, Lacey helped me every step of the way !!!

Joe helped tremendously. Highly recommend him!

Meranda at the Kuna store was super knowledgeable, kind and persevered in helping us solve our phone issues. Thanks for the great service!

Meranda was the greatest. I had spent many hours trying to get my Hum to WORK

Josh was wonderful and super helpful. Wont work with anyone else!!!