Purchased a new G&L Tribute ASAT Classic blemish free for the price of a used one that had a flat high E string issue I didnt catch on the test run. I remedied that with a proper setup, string change to DR Blues 10s and tightening of all loose tuners and hardware. Now she sings! This was not the sellers fault but the factory! Kyle offered to refund or repair!They didnt have a molded hard case to fit but lent me a soft case to get her home in with a refundable deposit if I returned it the next day unblemished.Monique went above and beyond to help me out!
Even with safety protocol in place you feel the need to ask for proof of vaccination at the door? Do we as customers have the right to ask your employees personal medical information?
Stopped in to take a look at the guitar selection (my little one has been wanting to start playing) and the woman there (I believe her name was Monique) was extremely nice and helpful! I also appreciated that they were following covid guidelines for every person that entered the store! They took everyone’s temperature when we walked in, were wearing masks and definitely social distanced from us, the customers, and from each other. Definitely felt very safe! I will definitely be returning here soon should my little one want to start another instrument!
Sal is a great instructor
Stopped by here with a friend and was appalled at the lack of COVID safety measures. Multiple people with no masks and employees would not enforce mask mandate or social distancing. No good value either, found out a product purchased was sold at double the MSRP. Don’t waste your time or money here.
As a store to go and get basic supplies/ a first instrument, it is great. I will give this store my business.
Great place to shop for music instruments and also for guitar lessons.
Stopped in to check out the ukulele selection! They had the cutest little ukes! I got a little one for my nephew and he loved it! I recommend this place to anyone who would like to support mom and pop shops.
Staff there is great
Supposedly I financed something here when I was 15. I called and told them multiple times that the financed item was under my fathers name. They told me they switched it and it was taken care of. Now I have $1400 due to a collection agency. I am now getting a lawyer involved because they obviously cant keep track of paper work.
Awesome selection and service! We wont go anywhere else! Thank you to the whole team for all that you do for us customers :-)
My son took lessons with a good teacher here for a little over a year. The teacher was friendly and accommodating, as were the clerks at the desk. We made arrangements to skip a month because of a long family vacation. A month later I noticed we were charged for the month, so I called the store and they apologized and promised to credit it. Three months later my son decided he wasnt learning anything new, so we informed the store that he would not be attending. Despite this, they charged for two more months (and credit one of these back after a fight), and never credited the vacation month. The owner was extremely rude and had a different excuse for their action with every call. It is clear he was being deceptive and extremely short-sighted to turn a somewhat positive customer experience into a very poor one.
My go to music center! Highly recommend checking it out!
This place sucks... at least for cleaning and repairs. I took my sax in for a cleaning because my bell had marks on it and it came back dirtier than before! Also, I had to take it in for a repair because one of the prices that attaches the b key and high f key fell off and I couldn’t fix it. I had to take it in 3 times before they actually fixed it.
Try calling and no answer. Left a message and no one returns my call. Very unprofessional, especially during these times.
For the music store, if I could leave less than one star, I would. If I could put in print my explicit word choices, I would. It was awful. Enough to say never again .