I would give them zero stars if I could.RIPOFF!!! Dont order or send money. Ordered from them in past no problem, but lately, if youre lucky enough to get a hold of someone, he will give you a bunch of BS and promise you that it will ship out tomorrow. 5 tomorrows later, I still dont have a canopy.YOU HAVE BEEN WARNED!!!

Same story as everyone else unfortunately. Poor customer service and doesnt follow up on their promises. I was sent a tarp that was the incorrect size for my metal frame. Still havent received the replacement 3mo later. Very hard to reach by phone. Still waiting. I have other complaints too but this is the worst.

Kept saying item was on a container ship, delayed. After 6 patient months I asked for a refund, called every 2 weeks for 6 more months, they kept lying and promising. Finally gave up. $500 gone. Crooks. Avoid this company

$9000.00 tarp order that was placed in June of 2018. Just keep getting told its on the way or we are going to refund your money. Nothing yet.

Over a year with no product and no refund. Purchased a replacement canopy February 2015. They led me to believe that it was on its way from overseas. In August 2015, they agreed to cancel the order and send a refund check. I have just been getting the run-a-around since. Today, they hung up on me twice.

Having the same problems as everyone else. I ordered from this company two years ago with no problem. Reordered over three weeks ago and my order is still processing. Emailed twice; no response. Called twice and was told the same thing each time; he was having problems with his supplier and my order would ship in a day or two and I would have it by the end of the week. Also, when you call, it seems its going to his personal cell phone; he just answers like its a personal call. No This is Canopy Mart. How can I help you. Wondering if they are out or going out of business. Ive filed a dispute with PayPal. Ill report back as to whether I receive a refund or not.UPDATE: I was refunded my money but I did have to file a complaint through PayPal. Initially he wanted to give me a credit, which I refused. If you look on the webpage, he does have a money back guarantee, which Im assuming PayPal pressured him to honor. Good luck everyone.

I have waited over two weeks for a product for a present for someone and they still didnt send it. They dont answer the emails and dont answer back at all. I amNot happy now

Bad company. I ordered some tarps and they sent me the wrong sizes. I called and sent many emails, no answered in order to exchange it. What a waste of money, I will call the BBB bureau tomorrow.

I have the same story as everyone else, many months of promises by never a shipped product. Then they kept promising to refund my money but never would. It was too late to contest with the Credit Card. I eventually got them to refund my money after threatening legal action. too bad, I always had a good experience buying from them in the past.

Buyer beware...wish I had seen these reviews. They are not a legitimate business. I ordered from them...paid via paypal and they never delivered. I am now disputing with PayPal and hoping to get a refund.

They never answer phone calls....

They took my money, never delivered what I ordered and did not respond to complaints through the BBB. In short they are crocks

THIEVES!!!! They will ask for check in place of CC and take your money! BEWARE!!!

Con artists.....stay away from this place.

Liars, empty promises, dragged me for a year and never honored their warranty this guy JOHN kept telling me it will shipped for months and never did very crooked STAY AWAY!!!.

Bad Experience