Dealing with Giles Subaru is always pleasant and they always take care of our vehicle at or above our expectations. Having options for shuttle Or courtesy loaner is an added bonus. Then a free car wash is the icing on the cake!

First class experience. I would like to thank Lane and Hunter for one of the best buying experiences I’ve ever had. Also Kaylie went out of her way to make sure we knew our new car inside and out before we left. We had an amazing experience so if you are in the market for a vehicle Giles Subaru is the place for you!!!!!!!

Really enjoyed the car buying process Giles has to offer. From the Sales Consultant to Financial Advisor both Arthur and Alex kept the conversation comfortable. I am grateful to be joining the Subaru family and cant express my gratitude working with Arthur and Alex. Quite the tag team.

Troy got me in and out of service as quickly as I expected. He was friendly, knowledgeable and listened to my questions. Then he answered them in terms I could understand. The video of service performed is outstanding! Now I know what happens to my car when it is taken to a service bay!

This purchase was a great experience from start to finish. I too dealt with Alex who displayed a non pressure, professional sales manner to this transaction. I feel I got a very fair and satisfactory deal on this new vehicle. I will recommend to others. And the Subaru purchase LOWERS my car insurance, unexpected lagniappe.

Contacted Giles about an F-150 that I was very interested in purchasing. I emailed the salesman Tyler. I explained that I was looking at another truck that was comparable but was 3-4 thousand cheaper and if he can show me the difference. Then Marcus Guilbeau, the sales manager sent me an email asking how he could help. I explained the same situation and he asked me to send the comparable to him, which I quickly did. He never got back with me. I then sent a follow-up email to ask if he wanted to discuss anything or why he wanted me to send the comparable. Nothing. I waited a few days. Nothing. I then went back on the site to see that not only did he never get back in touch with me, he jacked the price up on the F150 another 2-3 K. Cool, if that is how you do business. Just dont have me waste my time sending you info if you have no desire to do business. A courtesy follow-up would have worked so I could have moved on.

I would give a zero if possible. My wife recently ordered a vehicle through Subaru and it was delivered to Giles Subaru in Lafayette, Louisiana. However, the dealership literally had her in tears. She was basically held hostage in the dealership for three hours! They would not let her pay for her vehicle and leave. She met with the salesman as well as the sales manager who aggressively continued to pressure her to buy packages and warranties she did not want. They would not release the vehicle! After three hours of being subjected to this, she started crying and walked out. Only at that point did they say they would take her payment and let her leave.

Personable service by Troy. Saw my wiper blades needed replacing, which they were and handled it under warranty. Timely service and thorough explanation of work done as I have come to expect.Picked up two sweet Subaru accessories for us and the pooch. Always have neat little nicknacks for free.

Lane at Giles gave us the best experience we have had and was able to get us exactly what we wanted despite how hard vehicles are to come by now. We cant express enough how easy he made the whole process for us and how happy we are that we made the drive from Baton Rouge to go see him.

This is a cautionary tale, and is absolutely not a reflection on the Subaru Brand. We love our IMPREZA Sedan.SERVICE DEPARTMENTFirst thing this morning i took my car in to the #GilesSubaru dealership for an oil change, tire rotation and a computer check up.The service manager was nice. After about forty minutes he comes out to the lobby and says, “your battery is bad, you need new wipers, your brake fluid system needs to be flushed out” He also shared that i needed a new cabin filter(i had the cabin filter changed a short time ago) and engine filter.I said ok, paid for my oil change, they had not rotated my tires for some reason, thanked the man and left…I got in my car and drove straight to O’Reily auto parts store. I explained that i was getting ready to go on a road trip and would like to make sure my battery was ok. His name was Victor, he grabbed the computer and we went outside to check my battery. Yep you probably guessed it, the battery was fine. Victor took a look at my wipers too, they were in good shape.I will have my Brakes System flush elsewhere.BUYER BEWARE- get a second opinion.

Been to dealership before a few times to pick up parts. First time bringing car in for service, no complaints here. Everyone was very professional and friendly. When ready for our next purchase we will be using them.

Great service! Very kind and happy employees. It took a little longer than expected but they were a bit backed up that day and they let me know ahead of time the wait may be longer than originally quoted.

Great service and very professional. Troy was excellent in keeping me informed through the entire repair!! Great job!

They did a great job by helping me get in so quick . They are always friendly, professional & courteous . Prices are very expensive.

Wonderful service, timely updates and review with necessary updates needed service rendered it immediately. Lucius extremely helpful

Super fast and very police service!

Very professional staff. Easy to turn your vehicle in for service. And will give you a video of the service performed

Kaylie Schexnider is an awesome sales lady. Love my car.

Excellent service! I would recommend them highly.

Ive never had a bad experience with the service department, they always do their best to try and accommodate busy schedules and get your vehicle in and taken cared of.

I’m so thankful and grateful to Harris Service Manager at Giles he’s very professional and personable and resolved my issues with my Acura that I purchased at Giles Subaru I’m so relieved. Great Customer Service is a Must to succeed

Great service and wifi.

Purchasing my first Subaru from Giles Subaru was the absolute best vehicle buying experience I have had. My new Nissan Altima was totaled. My daughter in law suggested looking at Subaru because of the safety ratings. When I called Giles Subaru, Arthur Delhomme answered for sales. The period between my Altima being totaled and purchasing a Subaru was stressful to say the least. Arthur was very knowledgeable and professional. We had several phone calls leading up to the day of purchase since I would be coming in from out of town. Arthur put my mind at ease every time we spoke and he took alot of time to help me get into the perfect Subaru. He really listened to what I wanted and needed for my German Shepherds to ride safely and comfortable as well. (Check out Subarus per accessories). Im sorry I do not remember the the finance gentlemans name, but he was great too and patient answering all questions. Everyone at Giles Subaru was friendly. The young man who detailed the Ascent did an amazing job. As for Arthur, I could never have enough Thank yous. Arthur went way beyond and above. If anyone wants a salesman who listens, pays close attention to details, and genuinely cares about helping someone then go to Giles Subaru and ask for Arthur Delhomne!! You will not be disappointed.

Everyone goes out of their way to help. I ALWAYS have a positive experience when I go.

Best car buying experience ever. Did it all on my lunch break! Alex Weinsheimer was kind, helpful, and efficient. The entire process was transparent and easy, no last minute gimmicks or sales pitches, it was honest and upfront from word go. Everyone is super helpful. Would highly recommend doing business with Alex and crew!

Came in for update on CPU. While there service members said they could do my next scheduled service that day so I wouldnt have to come back in at a later date. Great job and service.

I purchased a Crosstrek last September and still felt the need to give credit where credit is due. Giles Subaru has provided me with a fantastic first car buying experience. Working with Brady was a complete success. He reached out to me first and finished the process with me as well. Im in love every day with my new crosstrek. I get so many compliments. ALSO, Giles service station provides you with a new inspection video that is immediately texted to your phone when they are working on your vehicle. First time ive ever seen that.

Professional work done at reasonable rate! My new, go to, dealership since I recently moved from Texas.Thanks Subaru!

After 11+ years with this vehicle, your service department has always been great! They once sent a mechanic across town, at rush hour, to make sure our vehicles brakes were ok. No extra charge.

Giles Subaru Parts Department… I ordered parts for my Subaru nearly two weeks ago. I was told they would be shipped to me (because I live 2 hours away) on Tuesday, June 1st. On Friday, June 4th, I called and they said they had received them, but hadn’t shipped them yet. I was told they would ship them on Monday, June 7th, “first thing.” Today, June 9th, I called again and I was told “they shipped this morning.”This is par for the course concerning Giles Subaru SALES, SERVICE and PARTS. I have had countless experiences where the customer service was not just lacking some… in my opinion, customer service IS NOT at the forefront of this companies business model.There has to be a change is management or something. I need to have my 2020 Subaru Forester serviced again and I don’t trust them to take it there. I will end up driving more than 2 hours away just to get trustworthy service. I am sick of the poor quality service.I will be calling Subaru corporate to file a complaint. I have kept my records, texts, etc. Hopefully, for everyone else that wanders in there, changes will be made and you will be served well.

Giles Subaru service team are always friendly and knowledgeable. The waiting room, restrooms, etc. are always clean and inviting. No complaints!

Ive bought 7 vehicles so far in my life and this was the worst experience of all. Not because they were rude but I felt like they ignored me and just flat out didnt listen to what I wanted. I sent an offer on a vehicle on their website, they send back two vehicles that werent the same as I was looking for in a timely manner. After I told him (Lane) that those werent the vehicles I requested, I had enough time to go to Houston, buy the vehicle I wanted with no haggle, drive to Biloxi to spend the weekend with my family and come back to work at the beginning of the week before he replied again letting me know that he doesnt have the vehicle I want. Why was it on your website then? And why so long to let me know that? Based on this I wont be servicing my Subaru here and after seeing some of the reviews I dont think Ill be missing much.

Our visit to Giles Subaru was soul crushing and honestly left me in tears. I’m fairly certain I’ve never written a negative review before, but this seemed necessary. It wasn’t about the “deal” we were offered, which we might have taken if it didn’t feel pressured and dismissed. We were told this deal “was only for tonight” at 6:30ish and they closed at 7pm. We stated as soon as we sat down that we did not want to make any decisions tonight and that we wanted to have time to think about it. Rosalyn was abrupt, claiming she was not a pressuring sales person (but was), and rude. Pointing out her awards, saying she wouldn’t have them for no reason. Those accolades don’t matter to me, what is important is someone who is genuine and willing to listen AND MAYBE OFFERS A TEST DRIVE TO SEE IF I EVEN LIKE SUBARUS. Two men in suits, who never introduced themselves, checked out my current car (randomly during our visit)...I have no idea who those two people were, we were just asked by Rosalyn to give her our keys (another stupid mistake). I was never offered to test drive a vehicle. I signed two papers (stupidly) and she asked for my current registration, which I never gave. They were attempting to put me in a lease due to a 610+ credit score, which is fine...but why wouldn’t I be offered a test drive for a vehicle I have never driven before in my life. This whole experience was overwhelming and awful. After reading the reviews, which I should have done my due diligence, I guess Alex is the person I should have chosen to work with from the start. This was hands down the most uncomfortable, overwhelming, pressurized, uninformative and horrible experience I’ve ever encountered at a dealership. If you go here, apparently, for the love of God, ask for Alex like everyone else is saying.

Amazing buying experience. Everyone was friendly and helpful. My sales guy, Lane Williams, kept in touch with me through my entire shopping process. Love my new Subaru.

Loved the service! The new iService was amazing and made me feel like part of the process. Loving my CrossTrek

We came into Giles with the intention of just test driving the new Outback (thinking it was out of our price range) and Alex Weinsheimer worked with us and presented us with an offer we couldn’t refuse - we were VERY satisfied with the service Alex provided and would highly recommend him to anyone looking to purchase a Subaru. He made us feel comfortable with our purchase and put us in our dream car for a great price. 10/10

As someone who has had a less than desirable experience at a dealership, I went into this transaction expecting the same. Alex helped us find the right vehicle in our price range and gave top notch customer service. Giles has a great employee and would be wise to hold on to him!

First experience with buying a new car. I like my car and I got a good deal. But I definitely wont do business with that specific salesman (Alex) again. The service department deserves 5 stars. But there is just no after sales help from the salesman who earned commission from you. When I had questions after the sale, he let them go unanswered and the experience just wasnt very pleasant. Bob giles was quick to pick up where his salesmen left off though. I just wish the salesmen would have the courtesy to check in after the sale atleast. But it just shows that I am just commission to them. It was also annoying dealing with the finance office who tried to only let me get the promotional interest rate if I bought the extended warranty (subaru of america said that wasnt true. Dont fall for this scam. ). Along with all the BS warranties they try to tack on as well

Sales department was great at the time I purchased my vehicle. I Bought a program 2020 Outback with 4000 miles. After a month, the tire light came on. There was a tire leak in the sidewall and they were already telling me I needed to have other service done on this vehicle. I was initially denied a loaner despite having to wait for the new tire to come in. That visit was a terrible experience.Then the second visit was for routine maintenance. I expected complimentary service as stated on the website, but the service advisor told me program vehicles are not included. I then asked the salesperson about this and she stated that she did fail to tell me this. Then while I was in the waiting room, I overheard several calls which the Service advisors told customers they needed extra service for additional charges. One customer needed a belt changed and brakes flushed for over $1000!!! I just dont feel they are trustworthy.

The staff is very accommodating and responsive. I was kept up-to-date on the transit arrival on my new 2020 outback limited xt. The dealership is very clean with water and snacks available. Brady and Rosalyn both helped me obtain my dream ride. I appreciate everything and everyone for helping me!

Let me help you save you a lot of time, money, and stress/anxiety when buying your next car. Just go to Giles Subaru and ask for ALEX WEINSHEIMER. You will get the straight-up absolute best price you’re going to find anywhere in Louisiana FROM THE START. I know this because I tried. Alex will respect your time and intelligence. He’ll get you in-and-out quickly with the exact Subaru you’re looking for without fuss. No shady shell-games, questionable fees, or high-pressure sales tactics here. Don’t waste your time, money, and peace of mind by going elsewhere.

Tyler Breaux really treated us well. My wife and I had a great experience here. If you are considering a Subaru, I would definitely visit Giles!

Always friendly and professional; provides services in a timely manner; provides loaner vehicle as needed

I was browsing on their website and requested information from them. Apparently they are too busy to help anyone because the only responses I received were very generic. The first response a lady named Kaylie gave me a price, my response was that I had a better price and was wondering if that was the best they could do. After she said it was pretty much at invoice I let her know I bought elsewhere. She sent me tons of emails that meant nothing instead of answering my questions.

The guys at Giles were professional and expedient!

Super nice people and a pleasure to deal with. Very prompt and professional.

The service at Giles Subaru was absolutely spectacular. Working with Alex Weinsheimer was wonderful. He was able to provide clear and easy details and service and was absolutely great to work with. We were in and out with a new vehicle in less than an hour. I would highly recommend this Subaru dealership to everyone!

We just purchased an Outback Touring from Alex Weinshemier. It was a pleasure to work with Alex. He gave us a great deal and made the whole process comfortable and effortless. This is our 5th Subaru and by far the best experience we have had.

Great service & love the video inspection of my car!

This weekend I purchased a used Infiniti Q60 from Giles. Everything about the experience was wonderful! The entire staff was welcoming and accommodating. I felt very at ease throughout the buying process.My salesperson, Austin Carlin, was fantastic! Both extremely friendly and knowledgeable, he made the experience fun and I felt like I was in great hands. Make sure to ask for him when you go in!I would definitely purchase from Giles again!

Everything went smoothly and quickly.

Just purchased my first Subaru! Alex Weinsheimer was our salesperson and he was very friendly and professional. He answered all of our questions and made sure we we confident and comfortable with our purchase. He helped us find the right car. I would highly recommend Giles Subaru and Alex.

Always fast and friendly service!

Everyone was kind and pleasant to deal with.

Came into town from Lake Charles, Louisiana and the ONLY car I’ve EVER wanted is the car I’m driving out with today!!! Huge thanks goes out to Alex Weinsheimer, he got me the best deal and was quick, and knew his Subaru’s. 10/10 service. Come here, ask for him, and get a Subaru! :-)

From sales to service, always a five star visit.

I had a great experience! It was my first time ever car shopping or buying a car, and my salesman Alex Weinsheimer made the process easy, transparent, and straightforward. Coming into shop I was slightly intimidated and unsure of the car-buying process, but Alex answered all of my questions clearly and helped me feel comfortable and confident in my decision and all of the details involved. Overall, I am so happy I came into shop and didnt feel pressured at any point along the way - instead, I felt informed and excited to make my purchase! Thanks Alex!

Came in with my Subi due to tire sensors replace and car pulling to the right. Came out with a smile, like always dealer cost is high but the car feels way better, does not pull to the right anymore and handles great. Guys at Giles are great and the service is awesome.

Alex Weinsheimer is one of the most genuine salesmen Ive worked with in a long time. Honest and sincere. Well worth bringing your business to him. We went in to buy one vehicle and came out with a better vehicle and deal than expected.

Alex Weinsheimer gave us excellent service and answered all of our questions. Could not have had a better experience

Good experience overall from buying to the maintenance. The only suggestion I have for improvement would be to listen with intent to provide a solution when it comes to concerns about someones vehicle. I had some concerns about a few things I noticed with my 2nd vehicle, sounds it was making, smoke, popping and when I brought it up, they seemed to dismissive to my concerns.

Worked with Alex Weinsheimer today purchasing a Crosstrek. Wonderful experience. He and Mr. Miller in the financial service office were exceptional. Many thanks.

Had a great experience with the sales team at Giles Subaru. They gave me a fair trade in deal on my clunker of a Jeep and got me in my new Subaru fast as could be. Could not be happier with my purchase and looking forward to the trips I will be taking.

I assisted a friend in buying a Subaru Outback and Giles had the best price by far.Just as importantly every interaction I had with Alex the salesman was very professional. No high pressure, no deception, no games. This was a great experience! I would recommend them to anyone.

Alex was very helpful. Appreciated his time and patience.

I can not begin to brag on this dealership enough. Alex was so helpful and worked hard to get me a car in my budget that fit my wants. The dealership was so patient with me and even stayed late so I could pick up my car as I drove in from Baton Rouge after work. IF you are considering buying from them, DO IT. Ask for Alex because he was really wonderful.

My Mother-in-law was in the market for a Buick Encore .We tried to keep our business in New Iberia ( Musson Patout ) but there pricing wasn’t even close to Giles Subaru in Lafayette . They also didn’t try hard to get good #’s on her trade in . Mr. Alex (Giles) was quite the opposite. He gave us a Great Deal, newer year model, extremely friendly service & a Surprisingly amazing Trade. Thanks Alex for truly taking care of my mother-in- law !!

We had an amazing experience and Tyler was awesome. We have been searching for a new vehicle for a while and we have experienced a lot of sellers being very aggressive and forceful just to try to make a sale. We never felt pressured or anything like that with this experience. We are very happy with our purchase.

Alex was nothing short of amazing and helpful in our transaction! Super knowledgeable about every aspect of our new Subaru. Highly recommended him and the service department. I am a customer for life!

I just bought a Limited XT from Alex, and the entire experience from start to finish was so painless and easy. I’m a first-time new car buyer and was trepidatious about the process, but Alex was clearly very honest and straightforward. I got a great deal, he threw in a lifetime power train warranty, and I got 0% financing! He knew I was in a big rush, and promised I’d be in and out in an hour, and delivered on that promise to the minute. Thomas helped me with financing and warranties and was really helpful and knowledgeable, but not at all pushy. All in all, I couldn’t be more satisfied with the experience. Thank you, Alex and Thomas, for making my first new-car purchase as easy as can be.

ATTENTION BOB GILES: you have the absolute BEST salesman working for your company!Alex Weinsheimer is kind, knowledgeable, patient and puts his customers first!He put me in my dream car!!

Best service of any Subaru dealership within 3 states.

I / we had an extraordinary experience with Alex Weinsheimer at Giles Lafayette Subaru / Crosstrek is the preferred vehicle. He was very professional, courteous and very knowledgeable throughout the whole process! Highly recommend asking for Mr Alex W.

Spoke with sales person about a unit that was coming in that I had an interest in possibly purchasing. I never heard back from them.

Great experience with Alex! Made my buying experience easy and stress free. Very polite and helpful staff.

My husband and I just purchased a 2020 Subaru Outback two weeks ago. Tyler Breaux was our Sales Associate. My wife had ordered the Subaru almost two months prior to receiving it. Tyler was excellent in all aspects of the ordering process, keeping my wife updated on expected delivery date, etc. He made the whole process easy and was always very professional. Alex made the financing a very smooth process and was also very professional. I would recommend Giles Subaru to anyone. Our friend Leah is planning on buying a Subaru from Giles Subaru next year and would like Tyler Breaux to be her Sales Associate as well.Sincerely,Walter & Susan Eversull

Great Experience. Alex Weinsheimer was easy to work with and very transparent and straightforward. Second Giles Subaru purchase and continue to be pleased with this company and dealership.

THANK YOU Kaylie Schexnider for the BEST Car purchasing experience!!!!

We just purchased a used Volkswagen Atlas from Giles. Tyler Breaux was so helpful. Everyone that we spoke with was very nice. Thank y’all very much. We are enjoying our new car.

Alex was very helpful and a great experience. He was very knowledgeable and helped us find a vehicle within our price range. Would definitely work with Alex again!

Worked with Alex Weinsheimer. Great dude! He was a big help and got us a good deal on the car weve looking for.

Alex Weinsheimer was so helpful to both my mom and Me! He helped my mom to get her dream car and is also on the way to helping me with mine! EXTREMELY polite and professional! Will definitely be coming back to sort my car out!

If you are looking for a new or used vehicle of ANY kind, look for Alex!You will not be sorry! Alex is, BY FAR, the best salesman I have ever had the pleasure working with!Alex gave us a GREAT deal on our Subaru and we couldnt be happier :)

Great service with a smile 😃

Giles Subaru is one of the best car dealerships in Louisiana! Adam Montgomery, our salesman, did an excellent job explaining every detail about our vehicle and very knowledgeable at what he does. We drove 58.1 miles from Baton Rouge to purchase our son a Forester and it was definitely worth the drive. Our son loves his new Subaru. Everyone at the dealership goes out their way to make sure you are comfortable and making your car buying experience awesome!! We highly recommend Giles Subaru and Adam Montgomery!!!! Thank you keep up the good work!!!!!!!!!!

Chelsea Marini at Giles Subaru is by far one of the most professional and courteous salesperson I’ve ever had the chance to meet . She orchestrated the sale of 3 vehicles to me and my family. Each buying venture was amazing, pain free and the process was smooth. If you are looking for a quality, professional and courteous sales person, look no further than Mrs Chelsea.

We purchased an Ascent from Alex Weinsheimer, and he as well as the peers could not have delivered a better experience. He was thorough, efficient, and fair. They made what is often a difficult process a great one.

Alex was the bomb!! Go see him if your looking for a vehicle! Process was quick and easy he had the best deal in town! Highly recommended!!

Most adorable salesman ever!! Super helpful in all aspects!! And really helped with getting the best possible deal and note we needed! And I’m obsessed with my car!!!! Definitely recommend Alex!!!

I spent 20,000 dollars on a car that they didnt bother to clean. i found a caked substance on the gear shift, dust on the carpets, and stains on the seats, and a chicken wing under the seat. a whole chicken wing. they didnt even try to clean it.not only that but when i went to buy the car they added 6,000 dollars worth of insurances and extended warranties without asking me.unfortunately they dont have a return policy so i cant return it but i will not buy a car here again and i will not reccomend this place.

Alex Weinsheimer at Giles Subaru is awesome! Came in for a vehicle that wasn’t on the lot. He gave me a loaner car and had my new vehicle on the lot and ready the very next day! He’s very helpful and knowledgeable.

Rosayln was awesome! She helped me pick out my Subaru Outback over the phone. She answered all of my phone calls and many questions. I couldn’t be more happy with my car!

Went to look for Subaru Forester Ltd 2019. Drove in it at dealership. Ended up liking Sports model. We bought it. Alex was the salesman. He showed us different options and explained it well. We ended up buying it in less than two hours. The price was good and no haggling. From salesman to manager to finance manager we’re all nice and easy to deal with. Brought our Forester Sport ‘19 to Baton Rouge and we are enjoying its ride.

Alex our salesperson was great. Very nice and courteous. No pressure and very helpful in every step of the purchase. HIGHLY RECOMMEND!!!!!!!

We are always happy with the service at Giles!!!

Wonderful experience with Kaylie at Giles. Patient, explained multiple options, promptly returned texts, came in on her day off to help - cant ask for much more. Will happily recommend Giles and Kaylie to all.

I had an amazing experience at Giles, thanks to Alex! He was very patient with me, didnt pressure me into anything, and hoped me find the best deal for my situation! I would highly recommend him to anyone looking to purchase a vehicle!!!

Could not have been treated better at Giles Subaru. Our Sales Consultant, Alex Weinsheimer, was extremely knowledgeable about every aspect of the Subaru vehicles. He was very helpful throughout the entire purchase process and was able to get us the deal we were looking for. I would recommend Giles and Alex to all my friends.

Alex made buying a new car a very easy process. No pressure. Very professional. Drove all the way from NO to see and purchase a new Subaru.

I hate making big purchases, and usually debate over them forever, but I drove out of Giles Subaru the same day I went in to test drive: they were that good. Everyone was friendly, knowledgeable, professional, and straightforward. We particularly enjoyed the assistance and good humor of our salesperson, Tyler Breaux, who stayed late and got it all done. I had done a lot of research before, on prices and features, and I followed up with some calls that day: the price at Giles was good, and couldnt be beat by anyone else within a few hours drive, at least. I would recommend Giles Subaru to anyone who wants a fair price and no high-pressure sales pitches.