Heath and Derek took awesome care of me. 4th time buying a new vehicle from them! Wouldn’t go to anyone else!! Every time gets better and better! Love the extra mile they went!

I recently bought a 2016 Hyundai Tucson Sport from this dealership, and our salesman Heath Morgan was extremely helpful in the buying process! All of my questions and concerns were answered and met in a timely manner. Thanks for all the help!! I love my new car (:

I recently bought my 2016 Chevrolet Silverado from Lafayette GMC. Heath Morgan was very professional and helpful.

Got a best deal on Colorado Chevy by Heath Morgan! He and employees willed to stayed after closed! Amazing how quickly service they can did for me in the same day. Very promising for me and my new truck!

Bought my 2016 Crosstrek about a month and a half ago now and has been awesome! Heath Morgan and all of the staff were super friendly and made sure to explain everything to me as this was my first car purchase. Heath made sure I had all of my questions answered and made sure I was happy before we left. Thank you Heath for all of your help. 10/10 would purchase from here again

Heath Morgan is a stud salesman, if you need a car go see him! If you happen to meet the general manager, Derek Hickman, make sure you say hello! Just an overall great buying experience especially working with Joe Baldwin. Thanks guys!

This was the best experience from a dealership service department I have ever had. Tony was very professional and was so willing to help figure out the problem. Great service technicians too! I recommend them 100%. Thank you!

We had a wonderful experience purchasing our 2022 GMC Acadia. Heath Morgan was great, very professional and pleasant to deal with. The entire staff were friendly. We won’t hesitate to recommend Lafayette GMC-Buick to our family and friends.

I travelled 4 hours to view a vehicle I saw on their website. Heath Morgan went above and beyond to make me a great deal. He also was patient and helpful to get the sale completed so that I could make the long trip back home that same day.

Just wanted to thank Tyler Smith in the Service Department for a quick oil change for my truck. Always professional and courteous. Keep up the great work!

The search for my sons first car took us on a 7 hour ride. After looking at unsatisfactory cars, my son found Lafayette Buick GMC on the internet. He talked to Jay Mason who had several cars in our price range. He had the best car waiting for us and let us take our time inspecting it. Jay also took us to a low traffic area where my son (driving on a permit) could comfortably drive the car. The Dodge Charger handled well, felt good and the engine sounded great. Jay Mason also kept the vehicle at Lafayette Buick GMC until I was able to pick it up. Jay also gave us a ride from the bus station when I came to pick up the car. The paperwork took some time but Marisa handled it efficiently. Marisa was helpful and friendly. She even gave us info in local restaurants. All in all it was a great buying experience. I would definitely do it again. We had a wonderful 7 hour trip home in my sons first car thanks to Jay Mason and Lafayette Buick GMC.

Went there to have regular service done on my car. Tyler at the front desk was super helpful and friendly! They did an oil change that I paid for and did a few other services ( just little things that needed done) free of charge that were helpful to me. Definitely better than Rohrmans and just a tad cheaper too.

After a terrible experience with another dealer in the Lafayette area recently, it was a breath of fresh air to deal with Heath Morgan and Marissa at Lafayette Buick GMC. They were so friendly, no pressure, and went out of their way to get me out of my Audi and back into a GM vehicle. Thank you so much! I couldnt be happier!!! :)

I recently got my new Canyon from Heath and I LOVE it! Things went very smooth and I’m happy to be in a new vehicle! Thanks Heath!

Great experience, and made everything extremely easy. No pressure, and friendly atmosphere. Gavin C. was awesome in helping me get things figured out on my vehicle purchase

My dad reached out to Lafayette Buick GMC. Saleman Jay Mason helped my dad get the 2021 gmc Sierra x31. Jay treated my dad very well with picking out the perfect truck. Im my eyes hes just not a salesman hes a family man. When Im ready for my vehicle I will give Jay Mason a call.

Thank you to Jay Mason and Heath Morgan. Purchased a Buick encore and I love it. Heath was very helpful and pleasant to deal with.

I purchased a vehicle two days ago and I was quite pleased with the service provided by Jay Mason. From the moment I first reached out to the dealership he was all about providing me with the best assistance possible. I scheduled an appointment for a test drive and he had the vehicle parked out front and ready to go for me. He also gave me some great advice regarding my credit. Thanks Jay Mason! Id also like to thank Marisa Burgh for making the paperwork process so painless. You both were professional, fair, and fun! Thanks again!!

Heath was great, quick to respond and a super nice guy!! Thank you for all your help. I love my cat!!

Had a terrible situation turned around into something great here. My car died and it wasnt going to be reasonable to fix it. In one day, Heath Morgan took care of me and got me into my dream car at a fantastic price. I was treated with respect and decency through the entire process and couldnt be happier. I will absolutely be returning the next time I need a vehicle.

Tony Rudd and the rest of the service department are extremely helpful. Ive owned GMC trucks for the last 7 years across living in 2 different states and while I dont necessarily appreciate the number of warranty related service visits Ive had to bring them in for (I do my own general maintenance), Tony and the team have by far been the best Service Department experience Ive had at any dealer. This even includes the truck I moved to the area with which I did not purchase from this dealership. Communication is always timely and details are always given with background to answer any questions Ive had so far.

Gavin Coffman was a terrific sales man. Made sure everything was perfect. Car cleaned, full tank of gas etc... talked to me the entire time made sure I was okay. Best car purchasing experience to date, definitely recommend Gavin and Lafayette Buick GMC Cadillac.

Came in undecided on what we were looking for. Heath Morgan and Joe Baldwin were very patient and helped in every way possible to give us all the info available on our couple of choices, after a short while we were able to come up with some numbers that satisfied all the parties involved. Got a late start to the evening and the crew stuck around to get the deal finalized before they shut down for the night. Very pleasant experience and will look forward to future business!

Great experience with service department. TonyWas very helpful with getting my truck in and taken care of, communicated well with what was going on. Also Technician Dave was helpful with diagnosis. Great to have customer service like this.

We came in today due to an unfortunate incident with a drunk driver destroying BOTH of our parked vehicles last week. Casey and Greg were AMAZING today! They made this process so easy and were very accommodating! I highly recommend them! Side note: we got 2 vehicles today! 2! We both left happy and relaxed.

I stopped in to check out a 2019 Tiguan SEL Premium R Line 4Motion that I saw online. I honestly wasnt really thinking that I was going to buy anything that day. My main goal was to see if I really was going to like a Tiguan or not. Heath Morgan came out to greet me as I was looking over the vehicle and began chatting with me. I already knew what I was looking for as I do a lot of research beforehand but Heath was able to answer all my questions that I had.Overall, Heath and Lafayette Buick GMC made my purchase very enjoyable and easy. It was pretty straight forward and to the point and everyone I talked to was very friendly. My wife is going to be looking to buy a truck in the near future and I will definitely be checking the inventory online to see what these guys have available. Thanks for making this a great experience.Jacob Wright

I had a good experience at Lafayette Buick GMC. Heath Morgan was very helpful. The Dodge Nitro is very nice.

Leased a 2021 Acadia from this dealership at the end of July 2021 had an engine noise that got noticeably louder. Took car back in and had to have major engine repairs to fix. Now I’m without a car and no timetable on when they will get the parts.. they offered to buy it back as long as I purchased something else from them.. When they showed me the numbers it 5k less than what the car is worth. Let me clear something up to our car still has the protective plastic over all the touch screens and door jams. I’m not trying to get everything the car is worth but at the same time you would think they would give some when we leased the car we put a very generous down payment down. Be very careful dealing with this dealership they don’t care about the customer just there self!!!

I worked with Heath Morgan and was very much satisfied, very understanding and patient!

We purchased our first Cadillac SUV today and we were very happy with the service we received by salesman, Gavin Coffman. He was friendly, easy to work with and extremely knowledgeable on the vehicle. We look forward to working with him and the dealership again!

What a great experience with Heath Morgan at Lafayette Buick GMC. HIs customer service was excellent. He was very helpful explaining upgrades on our new vehicle and we would highly recommend Heath to friends and family.

Heath Morgan was able to get me into the exact vehicle I wanted! Drove 4 hours one way to buy from him. If he is still there when we are ready for a new vehicle, I would again.

Worked with sales person Heath Morgan to purchase my new vehicle. Great customer service and communication by Heath. Highly recommend!

I really appreciate Tony Rudd in the service department. He is always very helpful when I go in. Exceptional employee

Hopped online and messaged the dealership after hours and Heath Morgan responded first thing in the morning. Helped me get an appointment setup and gave me a super fair and straightforward deal on a 2015 Golf GTI Autobahn to add to my GTI family. Great experience!

Tony Rudd is a gold medal, blue ribbon, top flight service advisor. He can keep you on the road and out of the service bay. Thank you to Tony and the truck department team for being such gems. Bring your truck here for service!

Tony has always took care of my truck. I will continue to bring all my service there. Love the customer service.

I love my new Vehicle. Heath Morgan made it a very easy purchase from start to finish!

Love my 2021 Buick Envision, Heath Morgan was wonderful to work with great customer service Highly recommend

We’ve been taking our vehicle here for maintenance for 2 years now and decided to take a look at their car selection. Our car buying experience was phenomenal! From the sales team to finance. I will be going back again when we decide to buy another vehicle in the future!

Salesman Jay, was absolutely terrible. Jay made no attempt into making a vehicle correct, before it was bought. Jay was caught in multiple lies.The sales manager & service manager made it correct.I will not buy another vehicle from this establishment because of Jay.I do appreciate the sales manager and service manager trying to make it right. There was just too much salt in the wound from Jay to receive a better review.

Got a Buick envision from Heath - car has been great.

Had a key made for my daughters car since she has lost hers. 🤦‍♀️ While the key they made didnt work, I was able to have a local locksmith make one and it worked great. They wouldnt give me my money back for the wrong key, but they did make a copy of the correct key so I would have a back up.Would have been great if the correct key had been made the first time round, but over all the customer service was good....at least in the parts department.

Do not ever try to sell your car to them. They are offering a car price estimation tool on their website, but when you come to them, they will drop your car price to ground. They are the WORST dealership that I have ever dealt with!!!

This is a warning to all GM current and retired employees. This dealer must think its a good idea NOT to honor your earned GM Family Pricing . I drove 2.5 hours to look at a vehicle on their lot after talking to the salesman the day before. I get there the next day and then was told they can choose if they want to use the employee discount. Also, the customer may not be able to receive all the current offers, which is offered to everyone. When I first arrived at the parking lot I was surprised at the amount of inventory at this location, since my local dealers around me seem to only have very limited inventory. It does NOT cost the dealer anything to use the GM family discounts, that gets reimbursed from GM. Well, I hope they get stuck with all those cars and trucks. I will go back to my local smaller dealership and wait my turn until my vehicle comes in.

If you need an oil change dont go here. They tried charging me $122.00 for an oil change on my Ford F-150. We negotiate a lower price but it was still $30 more than the Ford dealership in Lafayette and they are owned by the same company. I will never go back. I have heard more about this place since then

Tony Rudd in the service department has always treated me good and I will always go back to the truck department their as long as I get service like he gives me!!!! Thanks Tony!!!

Casey was wonderfully. Purchased the I wanted. Very attentive to my needs. Recommend him for your next car purchase!

Appreciated the great and friendly and thorough service.

Who in their right mind thinks its ok to tell someone to check the oil on the dipstick and if there is some left drive it in. I live almost an hour away, would have to bring my child as well, and you failed to make sure my car was correctly done! Now I have to find the issue, fix the issue, and you offer NO reimbursement due to your screwups. So much for Certified Preowned.

If it was possible to leave a -5 star review I would. They screwed up paying off the vehicle I traded in and any after sale customer service is non existent. Multiple calls to each of their dealerships and was given nothing but the run around over their screw up.

My GMC Terrain 2015 had experienced a dead battery and jump started.I took it to your dealership and was met by your associate Tyler who immediately scheduled the car for inspection and within the hour took care of my problem.Tyler was courteous and very professional.Wonderful experience!!!

Needed tire rotation on our car. They were done in a reasonable time and very courteous.

Tried to sell me a broken truck and make me pay to fix it... im dumb, but im not stupid. Only tried to make it right. When I called them out on it.The drivers side caliper was falling off the 2013 Toyota Tundra. They made no attempt to fix the truck before I bought it, until I made it known how I felt.I did not buy the truck from Casey today.

Called on a Friday and let them know I needed a tire replaced that we had a warranty for. Made an appointment for Monday and was told to bring in the warranty paperwork and they would take care of it. Showed up on Monday to be told I wasn’t on the schedule and was asked who I spoke with. Unfortunately I didn’t have the name of the person who made the appointment. The service advisor seemed put out that he had to help me and I felt like it was being insinuated that I hadn’t made an appointment. I was told the tire wasn’t in stock and would need to be ordered and could be there the next day. I’m not sure why this information couldn’t have been figured out when I called to make the appointment and resulted in a wasted trip with no apology for the mistake. I’m sure they are busy just like the rest of us but a simple apology can go a long way. All of that to say if you make a service appointment you better document who you talk to and make sure they have all of the information they need. Or just call another service department.

Courteous and professional as usual. Parts ordered in timely manner and when parts came in, I was called and car was serviced promptly and efficiently. After driving the car a couple times, it was obvious that the electrical problem was not fixed so I took it back to the dealership and they handled it very professionally. They offered me a loaner car until it was repaired.

Very poor communication with the service department. Our car has been in the shop since December. We get very little updates on the car and its so hard to track down a person to know what is going on with our car. We leave multiple voice-mails and never get call backs. I finally had to go in physically in person to get an update. Absolutely no logic behind their level of customer service. No transparency at all either. Communication is key when it comes to service and you get zero of that here. Very disappointed.

The best experience Ive had buying a vehicle. James was a wonderful salesman and great to work with!!!! Thank you James 😁

Just picked up my new vehicle! Great people, Best deals in town and the Lifetime Warranty is icing on the cake!

Our salesman James was awesome. He located us the vehicle we wanted and we had it in two days! Derek B. was also very helpful in assisting us with our buying process. Kudos to both for excellent customer service 😊

I highly recommend Mike Raisor car dealership in Lafayette Indiana for sales and service. Friendly and knowledgeable staff.

See Brandon in service, great advisor.

Great service. They take time to explain needed repairs. Skilled mechanics. I strongly recommend them to my friends and family

Ive never had any issue with Mike Raisor GMC so far. Even when they make mistakes they still fix it 100% with no questions ask. Tony Rudd is great to work with.

Jon and Tony were great. The technician was above and beyond friendly and personable. I will definitely be bringing my truck back.

My sales person was excellent but overworked with no support. Management chose to sit in an office and enjoy a gabfest while a single sales person was working multiple customers. Disgusting. My sales experience should have been better but I blame management. Those two individuals are not leaders who care for their people. They care only for themselves.

Experience was very pleasant as this was my first time to lease! My sales person at the end of my lease was very pleasant. Too! Everything was easy! Thanks!

Prices are definitely over charged especially since the mechanics and manager are far from professional. Took in something for a oil leak and they replaced the oil pan gasket with a aftermarket one it kept leaking so they ordered the “right” one and put it on still leaking so 3rd time back they finally tell me it’s the rear main seal... ok how about getting the diagnostic right the first time instead of waisting 500 dollars and 2 weeks of my time... no refund for the mistake they made the first two times and the manager was arguing with me about how it wasn’t their fault.. completely unprofessional and I left with the same problem I started out with just 500 dollars less thanks

Waiting room is nice and open. Allows you yo watch TV or have conversations with others to make time pass quickly.

Very quick checkin and my oil change was finished within 25 minutes. The technician checked the fluid levels and even put air in the tires.

I had a rattle at slow speeds, they have ordered a new supercharger and will install when it arrives. They say it will be covered under warranty. I waited in their lounge, very nice, quiet, got some work done while I waited. Had a free donut! That was nice. Thanks guys.

Clean, Fast, Friendly and Convenient... I have always been treated well here...

Everyone was very kind and I received great service!

Oil change. Quick. Bit pricey.

Always happy to do business with Mike Raisor. Very nice people to work with. They explain things and tell you exactly what is being done or needs to be done.

I paid almost a $1000.00 to get my car fixed and I thought they were replacing the bad pieces, come to find out they just fixed them. Wasnt very happy. Wish they would of told me that from the beginning.

The oil change was clean and fast in time doing the change.Thanks, Lonnie

Found the exact car I wanted. Inside and out. Sales people were very helpful. The service department on Maine street were so helpful and explained details to me. Very much satisfied.

They are not a place that keeps you informed about your vehicle, we had to keep calling them to get updates on OUR vehicle, felt like we were an inconvenience instead of a paying customer, just not a very good experience at all..

Easy doing business. No pressure sales. Negotiated good deal via text and they gave me more than expected for trade in.

My husband and I just bought a ford escape 13 with Ryan Molter from Ford. Our experience was awesome. Ryan is very patient and knowledgeable. We tried several cars during the purchase. We even asked them to relocate a car from other town. Ryan has been very patient and thoughtful during the process. Other staff members at Ford who we talked to were also very friendly. In addition, I heard that the service with Ford is great and they will give our car a life-time free wash. We love our new car and are very happy with our experience. Thank you!

We had a great experience buying a new Sierra at Mike Raisor GMC. We worked with Courtney Cox and Greg Lengel. Both made the car buying experience fun and easy. You now have a repeat customer, thank you again.

Efficient and attentive service department. Very customer-oriented sales staff & good pricing. Proactive engine diagnostics via Onstar. Very happy with this dealership.

Fantastic service! The manager knows what hes doing thats for sure!

Very nice service. Had car fixed as promised. In out.

The low air message came on while driving from Avon to Lafayette. They quickly checked out all tires. Great people.

Very helpful every I go. Service department needs to be a bit more friendly. But other than normal employee issues, I will buy again from them.

Everything went well until I tried to use my accumulated points. I was told that I had to print those out and bring them in. The man who took my money would not help nor look my record up. Looking over the rules it said that the dealer would help me redeem my pts. Otherwise all ratings would be tops.

They have gone above and beyond to get repairs done on my car. They always had a rental waiting for me and got me in and out quickly. I highly recommend working with them and purchasing your vehicles from there!

Well to start of with they told us a different price in person then they did when I brought it in and when I thought I was having what I wanted done I didnt get it they did something else and charged me the same price and when I tryed to call the place to talk to a manager they didnt answer and I lefted my number and name they still havent called back and I was going to them for everything on my cars but now they did it I probably will not be back or my family I will find me someone else who will do the job I need done and they will get my money Im not happy at all

This facility is continuously making improvements, and always striving to live up to the reputation and quality that you would expect from a facility such as GMC.I recently took my H2 Hummer in here again (no fault of theirs, I think my Hummer just enjoys being there), and I was assigned to a new account Rep for my ongoing repairs.The Rep I was assigned to actually took the time to listen AND take notes of the symptoms I was experiencing with my vehicle. I never once felt rushed, or as though I wasnt being listened to when explaining the problems I was bringing my truck in for.Within just a few hours I had a full diagnosis of my vehicle problems, complete with a video that was emailed to me, explaining in detail the problems with my truck as the technician walked around my vehicle showing me through the video what each problem was and what needed to be done to fix it.My truck was repaired one day earlier than they had estimated, and over $150 less expensive than they had estimated.... not too often a mechanic hands you a final bill which is significantly LOWER than the original price you were promised! But, it got even better because the didnt pull any strings or punches with the final bill... Meaning, that they never tried to up-sell additional services to get more money out of me, which is also a rarity in the auto industry.All in all, I was very please with my experience here, and in short, I could not make a legitimate complaint about my experience with this visit even if I looked for something to complain about.I highly recommend this facility.With the new Service manager, and staff in place, I would HIGHLY recommend this facility for your vehicle service/repairs.

My 2012 dodge ram 1500 developed mechanical problems while on the road to joliet, IL. I came here and they were able to look at my truck, diagnose the problem and fix it on the same day. The staff is very professional, courteous and helpful. The only dealer in the area that was capable of taking care of my emergency mechanical repairs. Because of them my moving trip will not be a total loss. I would recommend this dealer service department to anyone. 2 👍👍up. Awesome service shop all around.

Great service. Would highly recommend everyone to check it out!!!

Best dealership I have ever dealt with by far! Whether buying, trading or needing service, I give them the highest recommendation. Each and every person I have had contact with has treated me the way a costumer should be treated and more. A true rarity today. I would go anywhere else.

Good dealership and good service or maintenance. Labor costs may be higher than a third party garage, but at least I know its done to spec. Ive been told a few things in sales, that werent true, I dont think they intentionally lied to me, I think they just deal with so many different promotions, that they may get confused with answering everything correctly. Still, I trust them and will return many more times probably.

I stopped in MRB service center this afternoon and was completely satisfied with Tylers assistance! Without going into the entire issue, Tyler took the initiative and action to remedy the problem without hesitation! He went the extra mile to assist this Buick owner! Five stars to Tyler!!!!!

Friendly and helpful staff, went in to look at a car wondering the model and ended up buying a car. They offered great rebates and couldnt pass up the deal. Love my new Buick Encore!

Everyone was very nice. I appreciated the courtesy car, because there were several items done which took awhile.

Im always treated with respect and the service is excellent. Very good people to work with, from sales staff to maintenance dept.

I took my vehicle in for a manufacturer defect, the staff were friendly and they even had my car done sooner than planed. Great job!