Co
Courtesy Ambassador
4020 Ambassador Caffery Pkwy, Lafayette, LA 70503, United States
Comments
Kr
Review №1

Desiree was a great help when we went in to order my vehicle. She kept us up to date on the info they had. Highly recommended.

Ji
Review №2

One of the best buying experience of a vehicle my wife and I have ever experienced. We were greeted and made to feel like “ a valuable customer”. Our sale rep walked us through the comparison of vehicles. She was truly knowledgeable about each vehicle we looked at during our visit. The process of purchasing was much easier and very professional. From the greeting of the manager to the final process of purchasing, it was smooth with top professionalism. I must say, I rate the service and treatment of us as clients at the top of the scales.

Je
Review №3

I couldn’t recommend this dealership enough. Kenny was extremely courteous and helpful. We drove in from out of town to pick up our vehicle and he made it the most smooth and pleasant experience. Loving our new Lincoln also.

Yu
Review №4

My personal experience I can describe it as WONDERFULL. I have never had a no or an I dont know for an answer. Mr. Chris and Ms. Brandy are very nice and always willing to help and find answers to all my questions.The service in general is greatThank you all!!!

Bl
Review №5

Very friendly staff. Great location. Great value. Everyone at Courtesy is so friendly and happy to see you when you come back for anything. Best dealership around!

Pa
Review №6

Courtesy Lincoln always goes above and beyond expectations. Best auto dealership I have ever dealt with, hands down. Its nice to be spoiled!!

Pa
Review №7

Courtesy Lincoln has always gone above and beyond my expectations! I love the way they spoil me!! Their service department is amazing. They are absolutely the best around!

Mi
Review №8

Best service and mechanic around . Kurt S. always does an awesome job !! We totally trust him with our vehicles!!

Br
Review №9

I have to say when buying a vehicle its hard to trust folks. Having said that Im very impressed with this dealership!! They made everything easy and I know everyone says of course they want your $$ but my boy SMITTY is a man of his word. I had a few problems with my truck I bought and he stepped up on it and 100% took care of EVERYTHING. To the mechanics that worked on my truck Im greatful and appreciate the job they done you can tell that there are at least some people that still take pride in their work. So if youre looking for a place to trust go to Courtesy and ask for (Smitty) he went above and beyond.

Bl
Review №10

Best dealership anywhere. Everyone is so friendly and helpful. Can’t say thanks enough for everything before, during, and after the sale. Highly recommend Courtesy Lincoln to everyone!

Li
Review №11

I love my Lincoln Aviator! The staff and service department at Courtesy are amazing and always professional.

Am
Review №12

Great people great service

Sh
Review №13

EVERYONE WAS VERY NICE WHILE I WAS THERE . THANKS FOR THE SERVICE.

He
Review №14

Staff is friendly and helpful. I have never encountered any issue having my car serviced.

Ra
Review №15

Great services very time.

Za
Review №16

Brought my ford to them to find a coolant leak and they found nothing and returned my car to me with an empty gas tank. Firestone in Lake Charles found the leak and repaired it

Bi
Review №17

I have brought my MKC in with backup camera problems and they couldnt find the problem. I even showed them a picture I had taken but to no avail. Now, today, I got a message on the screen stating THE CAMERA IN UNAVAILABLE PLEASE CONTACT YOUR DEALERSHIP. I called and after being placed on hold for nearly 5 minutes, finally spoke to Service and was told to bring it in the next day, but not after 1 pm. Trust me when I say that this is my FIRST & LAST LINCOLN THAT I WILL OWN. In the last 6 years, I have had numerous problems with the vehicle.

Ch
Review №18

I couldn’t be more in love with my 2020 Lincoln Aviator . Kenny Simpson at Courtesy Lincoln went above and beyond my expectations in teaching me all about this car. The car is a futuristic dream to drive and so much fun. I do feel like part of the Lincoln family. Sincerely, Chad Thibodeaux Arnaudville, Louisiana U.S.A.

El
Review №19

Had a great experience working with Bubba and all of the Courtesy team. They went above and beyond. Bubba spent a lot of time with us showing us the vehicle and making sure we knew how to work everything. Even the financing was a pleasant experience! If you need a car, go see Bubba!

db
Review №20

Place was quick for the service and was a really good price. Id happily go back.

BI
Review №21

Very good buying experience for our Lincoln Aviator.

Ed
Review №22

I’ve read a lot about the Lincoln Corsair online in every positive thing they said was true the car is soundproof handle real good on Highway And City really good comfortable ride if anybody should buy a Lincoln they should buy from Courtesy Lincoln in Lafayette,The people in the office and the workers don’t treat you like a stranger they make you feel welcome it’s a lot to say but I might add to the story later

Ke
Review №23

The absolute best car buying experience of my life and Im 54. In-and-out 2 hours maybe a very friendly and polite people. Very nice use cars selection all the latest and greatest gadgets you can get love love love this place definitely were drive 4 hours again to come back and see this dealership

Fr
Review №24

They got me in & out quick. That’s what I asked for. As I expected no one wore masks, not staff, not customers. I came well-prepared, even with my own chair. I declined the free car wash and the $20 tire rotation. which it turned out wasn’t needed. I appreciate the diagnostics in writing, for later reference. It’s an expensive oil change but I need the peace of mind for my long drives.

No
Review №25

Disrespectful and very unreliable customer service.

ph
Review №26

Excellant service department..

Da
Review №27

It was an easy process with nice people.

Je
Review №28

Im from New Orleans and purchased my Lincoln Nautilus from Coutresy Lincoln in Lafayette, what a wonderful experience. From the time we walked onto the lot I felt so comfortable with no pressure of just wanting to look at the Lincoln Nautilus and what they had to offer. My sales consultant Stacy was very knowledgeable of all the options the Nautilus has to offer. She took her time with every question asked. It was definitely worth the drive and I made friends along the way. Something I have never said after purchasing a vehicle. Kudos to Stacy and Patty (manager) who made this car buying experience a pleasure, Im truly going to enjoy my gift of Champagne to celebrate my purchase. Great Job !!!!

Kr
Review №29

Quick, easy, no nonsense. Was able to search for what I was looking for on their website. They brought the one I was interested in to the lot. This was my 3rd purchase in 2 years. All have been consistently good.

Ha
Review №30

Absolutely terrible customer service and even worse communication. After researching the value of my car for trade or sale, a saleswomen reached out to me from Courtsey Lincoln... sent in some pictures of the car and other documentation and received, what I thought was a fair offer from her manager without inspecting the vehicle. Shopped some other dealerships and their offer was the best value. I spoke with this saleswomen throughout the whole process. Upon my arrival from Baton Rouge, she looks at my car, then, passes me off to her manager (very full of himself and rude) and a less experienced saleswomen, then, LEAVES... She knew the whole time I wasnt in position for a trade in and wanted them to sell the vehicle.. even had a vehicle I had mentioned brought in to cover up her mistake and attempted to get me to test drive it in 5:00 traffic..They ended up taking my car to auction to sell that week. Two weeks went by and I never heard from them. Gave them a call and it took another week for someone who I had never spoken with to get me the info I needed... once again I was passed off to someone else.. Another month went by... no contact was attempted from the saleswomen, manager or dealership to inform me about my tags, bill of sale, and check. After having to pay insurance on a car I didnt own, I called again.. turns out they had, had everything done and my check in hand for two weeks... waiting on me to come pick it up I was told. Could have scrapped the damn thing for more.Sleazy salesman and managers, horrific communication and service. Wouldnt recommend to anyone. Nicest person I spoke to was Angie, who works in a completely different office and handled everything very promptly. Angie, keep doing your thing.

Re
Review №31

Good customer service and reasonable pricing. The car could have been cleaned a little better on the inside, but overall a great experience.

La
Review №32

My Dad bought a Jeep last week, I actually run a Kia dealership in North Carolina so I tried to make his experience PAIN FREE!!! I got on the phone with the finance manager (very nice guy) and we both walked my Dad through the warranties and I even made him buy one! Overall I would have to say it was a good BUYING experience, but wait! So he never took delivery of the Jeep because they had just got it in and it had a check engine like on and a few other things that needed to be rectified. It was communicated to me that it would be ready on Monday, again my Dad signed the paper work on Thursday. Monday comes NO call NO communication, then Tuesday, Wednesday....then yesterday I get here to check on the vehicle myself around 130 the first person I run into is the sales person who sold him the Jeep....she is sitting on the bench in the front and she says “can I help you”. I said yes ma’am my Dad bought a Jeep here last week and no one has called him to give him any update I would just like to know what is going on. She continues to stay seated and says “you can go over there and check on it as she points her finger at the service department” I said you want me to go check on it? She says yeah they handle it over there in service...remind you this is the actually sales person that my dad bought the Jeep from!!! So I immediately walk in look to my right, see a couple of gentlemen I ask are either one of you managers...the guy behind the desk says yes sir I am...I began to tell him what’s going on and we haven’t hear from anyone in almost a week! He says O ok you can go to service and check on it yourself. 😳 I mean am I in the Twilight zone???? I said well sir is it a separate entity???? Needless to say after talking to him for about a few minutes and explaining to him our frustration...he says “I am sorry and I will take care of it 100 percent and I’ll call you TODAY and let you know what going on! I said thank you so much I appreciate you and I am not trying to give you a hard time or anything we just want some kind of communication!............. he never called me Yesterday or my Dad!!!!!! To make matters worse I actually called back to the store! I asked to speak to someone other than the manager I had spoken to earlier. The receptionist told me she would “hand deliver” a message to the lady Manager and she would call me back! Never a call...I don’t know what’s going on......maybe I’ll get a response now....I am not one of those jerks guys who’s in the business so I want it to be perfect or anything...I just want some kind of communication! These people are Prime example of being reactive and not proactive!!!!!!

Ke
Review №33

Just purchased a 2019 Lincoln and had a great experience doing so. I recently shopped in the Conroe, Texas area; however, did not receive the attention needed to make a purchase. Now on to our salesperson Desiree. Desiree greeted my wife and I at the door and proceeded to help without being pushy. Desiree really helped seal the deal. Her professionalism and complete knowledge of the vehicle helped me decide to purchase from Courtesy Lincoln. Going in to really just look, I left at the end of the day with a deal that was close enough to the much larger dealers in the Houston area to drive away with a new vehicle. I really appreciated Desiree spending up to an hour with us going over the many features and setting up our Lincoln app to get the most out of our purchase. Even the courteous lady cleaning up the facility offered us a snack and water. The finance department was very friendly and kept things lite to make the process very smooth and painless. Bottom line; Im really happy my wife and I drove into the dealership on Friday, August 30, 2019, and met up with Desiree.

As
Review №34

Mr. Meaux went above and beyond for me! Excellent service with a smile. I will definitely be shopping here again!

Pa
Review №35

Dealership sent someone to pick up car for service this week. Employee was polite, efficient and everything went smoothly. I have also enjoyed the free car wash that is offered .Thank you Courtesy dealership employees for making this purchase an enjoyable experience from the beginningPat Sibille

Ro
Review №36

The dealership accepts appointments and will service Ford as well as Lincoln. I have used the dealership for many years for service on my F150 and Ford Escape and happy with the service.

Jo
Review №37

I had a log drive coming up and I needed reassurance that all was well with the car. Courtesy Lincoln suggested an oil change, tire rotation and general inspection. I feel much better about the long drive that I will have.They also threw in a free car wash. I was very satisfied with the service.

JA
Review №38

A few weeks ago i purchased a used Lincoln from Courtesy.When I purchased the car, I was only given one key. The salesman stated that on Monday (I purchased car on a Saturday) he would check with the service Department and see if they have the other key but if not, getting one shouldnt be an issue. We actually discussed this on two separate occasions. I had also mentioned this on the form when I dropped my car off. When I picked my car up the repair tech said he would get with Johnny because he didnt know anything about this.I get a call from the service dept stating that Johnny told them he never said that he would be getting another key. He asked if I would like to speak with the salesman and I said yes. So, I get Johnny on the phone and rehash the conversation I had with him when I purchased the car. AMAZINGLY, HE FORGOT ALL ABOUT OUR CONVERSATION. I have a very good memory and can tell you in detail about the conversation. He then goes on to tell me that he would check (again) with the service dept to see if they have the key. Its been three days and guess what? No phone call, no key...Think I got the brush off. Im far from being done with this! I paid cash for that car. I could have went somewhere else, but i went to Courtesy...Never again!

Ma
Review №39

I researched many different vehicles before deciding to purchase my Nautilus. Every time I would test drive another car I couldn’t help but think “This isn’t the Lincoln.” Stacey was incredibly helpful! She answered all my questions and kept in touch but wasn’t pushy at all. In fact the whole staff went out of their way to help me choose the right car. I couldn’t have asked for a more enjoyable car buying experience. I plan on keeping my Nautilus for a long time!

Sh
Review №40

They did a wonderful job!!!!, I was very happy with the work

Sy
Review №41

I purchased my Navigator in Texas but have always used Courtesy for service. Justin and the service team are prompt, courteous, efficient and go out of their way to make me feel at home. As the time comes for a new vehicle, I will definitely get another Lincoln or Ford product because good, reliable service is so hard to find these days!

Ka
Review №42

I purchased my vehicle back in April and my salesperson Mercedes was amazing! The sales manager (JR) was also extremely helpful. I got a great deal on my truck and I LOVE IT! I had one small (nothing major ) problem on it and they took care it! Shout out to to the service department as well! Gosh I wish I could remember her name. I believe it was Becky or something with a B. Anyway, they were a big help and gracious folks! It’s hard to find people who take care of people especially in sales whom give that ol town county feeling of quality and care. Also shout out to the guy In finance. He knows who he is! Lol. Anyway I couldn’t recommend this dealership enough! I used to do auto sales back in the day and I know care and commitment when I see and these folks do it! At least give them a look while shopping around. Only drawback is that they need to have a bigger lounge if you bring the whole family to purchase a vehicle. Other than that, great experience! Give them a chance! Love you guys! Yes im a real person nor was I asked to do this review. Js!

Gr
Review №43

Professional service by friendly staff and a comfy waiting area. What more could you want?

Ro
Review №44

Great Service Team at Courtesy, they made my purchase easy. Thanks

De
Review №45

Super courteous both on the phone and in person. Prompt, efficient and quick.

Ro
Review №46

They where great and fast

Gr
Review №47

It was a very pleasurable buying experience and a great product.

Li
Review №48

I had a wonderful experience buying my new vehicle. Everyone was so helpful and friendly. The perks they include are what sold me on the vehicle. Im a happy Lincoln owner!! Desiree was wonderful.

Br
Review №49

These people are wonderful. My 1st post of two stars was a typo. Everytime I bring my truck in for work...its in and out fast! Thanks guys

Ka
Review №50

After some jolly good fun negotiations, I left Courtesy with a beautiful MKZ. I would purchase a vehicle from there again.

Br
Review №51

Staff was friendly and very accommodating to my needs.

Gl
Review №52

Should had called but the vehicle that was listed on their website was in another cityHoping they will bring out back for us to look atUpdate, are bringing the vehicle to the their place and we are scheduled to go look at it tomorrowVery nice of them to bring it there for us

St
Review №53

Everyone was really nice and helpful. It was one of my best and fastest buying experience.

Da
Review №54

Super great people to deal with, there crews are professional

C.
Review №55

Vehicle taken in at the appointed time. Very nice waiting room with many amenities. Staff is friendly and helpful. Car was ready within an hour. I appreciate the free wash job. I will return to this dealership again.

ma
Review №56

So Ive never actually been to this dealership. As a matter a fact, I moved away from Lafayette almost 4 months ago. Ive never visited your lot, much less even considered buying anything. I say all of this because I received an email stating we value your business and asking for a review on Google. So here it is. Some how you got a hold of my email address. I never gave it to you. And then your company reached out to me like weve had interaction before. Stop the mass data collection, and focus on people who actually want to buy something from you. I will say this though. I know someone who bought a used truck from you, and you certainly didnt make it easy on them when it came to getting the repairs taken care of that were in need at the point of purchase. So, if for some reason I was to drive back to Lafayette JUST to buy a car, I promise you that I wouldnt even think about visiting your car lot. I hope this review is what you were looking for.

J
Review №57

Blake Johnston was extremely helpful with the purchase of our vechicle. He is very knowledgeable without being overly pushy. We usually don’t like buying a car, but he made it easy. He will be getting our business again for any future purchases. We highly recommend!!

Ha
Review №58

Sales staff was great. No pressure was placed on making a sale.Had a really great experience at my first vehicle service appointment. Staff is very courteous and want the customers to have a great experience.

Da
Review №59

Ok, you want a review well here it is. I didnt go to your dealership for service by choice I was sent there by the GMC dealership because they could not fix the problem with the Ford. After 3 trips to GMC and one trip to Lincoln the problem was not completely fixed. But I have to say It was not your fault (Courtesy Lincoln), you did the work that was ordered to be done. So another trip (this makes 5 trips total) back to the GMC dealership and finally the problem was resolved. So you wanted a review there you go.

Jo
Review №60

My purchase experience was excellent. But service has not been as good. I brought my new car in for an oil leak and was told the oil pan had to be ordered and would be received in a few days. I got a message the part was in but was not told I needed an appointment to bring it in. When I got there I found out the technician who could do the work was not available until the following week and I was given an appointment to come back. Better communication from the service staff would have kept me from making 3 visits to solve the problem.

Co
Review №61

Super knowledgeable salesman on the product!! Best experience I have ever had purchasing a vehicle.

Sc
Review №62

Great experience with Courtesy and the vehicle I purchased. Bubba was my sales consultant and kept in touch via phone and email and walked us through the sale.Definitely highly recommend Bubba and Courtesy

Ly
Review №63

We bought a car from Courtesy Lincoln and our sales person was Seth Aymond and he was absolutely wonderful. Not pushy or anything. So if you are looking for a pre-owned car I definitely recommend Courtesy Lincoln and ask for Seth Aymond.The Manager LJ was wonderful as well. They are definitely all about making customers happy and that they did!

Bi
Review №64

Great dealership to do business with!! Our vehicles have always come back cleaned and without any dealership dents, (this is not the case with most dealerships). They show pride in their work and make the customer feel that they matter.

Di
Review №65

Sales and management staff members were professional, courteous, and concerned. They took the time to fully discuss our personal needs so that the perfect vehicle could be selected accordingly - down to making sure we had the color combinations we preferred.Although we received detailed instructions on vehicle operation, the MKXs ease of use is adding to our travel enjoyment.

Ms
Review №66

Where do I start with this dealership! First of all they should be CLOSED for not standing up to their name because Courtesy is far from who they are!I was in town with my friend for the 4th of July holiday and found a vehicle, test drove it Mon and told the Sales Manager, Josh Deville to work up the paperwork, and me an my husband would return the same weekend Sat to pick up the car and sign paperwork. He requested information from me that was in his inbox the next day BEFORE 8am. He never called me, emailed me to start the credit application. Long story short, he passed me off to someone else without a phone conversation the day before I was to head to Louisiana from Alabama. This guy contacted me via email, couldnt even get my name right in the email only to see if I was still interested and to give me a sorry trade in amount. I followed up with an email voicing my concerns. NO ONE from COURTESY AMBASSADOR has reached out to me, apologized, followed up, or attempted to rectify the situation!!! You would think someone willing to drive 8hrs and pass MANY dealerships in Birmingham would be PRIORITY in making a sell. I guess NOT SO COURTESY dealerships have enough money and dont need any sales!I shouldnt be SURPRISED because when I arrived no one came to greet me or my friend. Then a woman drove up while I was taking to Josh and NOT ONE salesman came out to assist her. They were all looking out the window. I guess NOT SO COURTESY thinks they were doing ME the CONSUMER me a favor! I do NOT NEED a vehicle, I WANTED ONE.. NOT SO COURTESY would have to GIVE me a vehicle after this HORRIBLE experience. Every social media platform I can post a review, I will!

Sh
Review №67

My car buying experience at Courtesy Lincoln was particularly valuable in the time the salesman took explaining and demonstrating all the features, plus pairing devices. Great automobile, great dealership.

Pa
Review №68

Great job and excellent customer service!!!

Ro
Review №69

Great service department. I love this service dept. They always do a great job and I always get my truck back shining. Brandy is always courteous and smiling.

Ka
Review №70

Beautiful place and very nice, helpful staff. They make you feel like youre a priority instead of just another customer. Love the free bottle of Courtesy champagne and the little chocolates they give you when you purchase a Lincoln. Awesome!

Ma
Review №71

I had a great experience with Courtesy Lincoln. Desiree offered me wonderful customer service and always with a friendly smile. I look forward to doing business with them in the future!

Mi
Review №72

I LOVE my Lincoln dealership! They are always courteous and friendly. It always ready on time and pick up is quick and easy!

An
Review №73

We love Brandi in Service Department. Always kind and so helpful. I am so disappointed with the 2015 MKC that I purchased. Dont know if its the vehicle itself or the Service Department cant get things fixed the first time its brought in.

Du
Review №74

Purchased a vehicle. After signing the paperwork with the finance manager he did not tell me he added a gap insurance. I noticed it at the last minute. He lied to me. Tore up the contract right in front of him and walked out. Bad business

Ka
Review №75

Happy with the service dept. Not as busy as most dealers. Price as just as high, but thats expected. People were very friendly.

Ka
Review №76

Extremely disappointed with this dealership! My son and daughter in law went in on Saturday and found the vehicle they wanted to purchase. It was test driven and determined they wanted it. The financing at the dealership was not very favorable, so they decided to finance through their credit union instead. All paperwork was done first thing on Monday morning and the CU was just waiting on Courtesy to provide the proper bill of sale. At 11:30 a.m., the CU was notified that the vehicle was SOLD to someone else (apparently, they financed through the dealership). I have bought ALOT of cars in my time, and NEVER has this ever been an issue. They are now trying to get her to buy a different vehicle, of course, for more $$, but I am certainly hoping they WALK AWAY from this dealership and NEVER purchase anything with them. I can assure you, I WONT! Shame on you Courtesy...

J9
Review №77

When searching for a new vehicle can be incredibly stressful, everyone at Courtesy Lincoln made the process smooth, efficient and were attentive to my many questions, always promptly returning my calls and answering my exhaustive text messages with the patience and professionalism sorely lacking in other dealerships I had approached beforehand.Specifically, Id like to thank Bob Glasgow, my sales representative who was expertly knowledgeable not only about the amazing Lincoln vehicles but treated me with respect and professionalism - he walked me through every step of the process, arranged my trade-in and ultimate purchase of my new Lincoln Navigator. Hes super personable in the most genuine manner.Id like to thank and recognize the team at Courtesy Lincoln - Betty Galloway, Sales Mgr., Chad Fortier and Desiree as well - their professionalism and expertise is to be commended. They truly were excited for me and as I drove away in my Awesome New Navigator, I smiled and knew I would share my overwhelmingly positive, productive, professional and heartwarming experience at Courtesy Lincoln with everyone!Courtesy Lincoln is Amazing! Thank yall so much!

Gi
Review №78

Love everything about my new Lincoln. Loved everything about my experience at Courtesy Lincoln.

De
Review №79

I am satisfied with the work that Courtesy Lincoln does for my Town Car every time. They do quality and timely work. Bravo!

Ka
Review №80

When I didnt find the car that matched my criteria on their lot, the preowned manager sat down with me & we searched all their other dealerships to find 2-3 that I loved, then he got them delivered there so I wouldnt have to go out of my way to test drive & see them in person. Very convenient & made me feel taken care of. They also gave me a fair price for my trade-in and the entire process was quick and easy. Overall great experience!

Tr
Review №81

Recently had recall work done on my vehicle. The staff was friendly and the service was great! When I picked up my vehicle, I noticed they had given it a wash! Very pleased with this location.

Mi
Review №82

The Service Department is Professional, Courteous and know what they are doing. They fixed my Mustang, where 2 other Ford Dealers could not figure it out. They had it done in less than 2 hours!! They are my new dealership for service! AAA++++

Re
Review №83

Always smiling, kind and helpful people. My service visit are handle as quick as possible! Courtesy Lincoln is 100% awesome from start to finish.

Ma
Review №84

Excellent service and very fair price for used 2017 Ford Expedition. We just returned home from an extended trip through the Carolinas (over 4,000 miles) and were very pleased with the Expedition’s performance towing an Airstream trailer.

Mi
Review №85

I bought a truck from there two weeks ago. I was advised by the salesman that the truck was checked out and in perfect condition. The next day I noticed that my steering wheel wobbled every time I pressed the brakes. I made an appointment and brought the truck in to be fixed. I dropped the truck of Wednesday morning at 7:45 a.m. I received a call from Jackie advising that they were not able to get to my truck and to pick it up and bring it back Thursday morning. I was unable to bring it in Thursday and advised them that I would bring it in Friday morning. Dropped it off Friday morning. Received a call at noon from Jackie advising truck was ready to be picked up. I picked up the truck and drove it down the street. No more shaking but still the constant squealing. I brought the truck back and picked up a loaner. I was advised they would get on it right away. Called at 5:00 Friday afternoon and was advised that they drove the truck and did not hear anything, but I could leave the truck over the weekend and they would drive it again Monday morning. It is 11:05 Monday morning and I was just advised that they hadnt driven the truck yet and would call and let me know. I havent had the use of my truck for almost a week.

Ge
Review №86

Incredible service and quick turn around. This is the way all car dealerships should be! Thanks!

MS
Review №87

Theres a guy there named Ryan Newman, no not the famous Nascar driver, but hes just as cool.

Ri
Review №88

Very pleased with worked done on my truck. Very professional and courteous staff. Also the free wash was very clean.

Sh
Review №89

Recently had my car towed to service and was very impressed. I will definitely bring my car here again if the need arises.

Sh
Review №90

So far So GREAT!!!!!I am anex employee of Courtesy!All I’m gonna say is, YOU WILL ALWAYS FIND YOUR WAY BACK HOME!There is just NO PLACE LIKE HOME

Li
Review №91

Gave me a Great Deal on 2018 Accord.

Li
Review №92

Great service department. They took care of all my problems quickly and completely!

Ca
Review №93

I have not picked up the car yet as I am leaving town but so far my experience has been right up there with the best ever..Park Place in Dallas

Ge
Review №94

Great consistency with service & communication.

J
Review №95

Hands down the best car buying experience around!

Ro
Review №96

We enjoyed our time spent at Courtesy. The salespersons were very nice and helped us to find a car we would be happy with.

Ph
Review №97

Went in for recall. Oil was changed w/o asking. Added between $40-50. Ultimately was taken off of the bill after getting service manager involved.

Ci
Review №98

Always helpful and friendly. Great customer service.

Br
Review №99

Since they are nagging me for a review here you go. Overall for the past 2 or so years Ive had a positive experience. I fixed a few things on my Mustang and so far theyve been upfront and honest about the issues and what they were going to repair. There is 100$ diagnostic fee if youre not sure whats wrong which goes towards the final price of repairs. Pretty solid.They also do a rewards program which Ive found to be kinda cool. Everytime you get service you get a few extra bucks added to y our account. I had around 50 bucks at one point to go towards an oil change or anything else.Overall its tough to trust car repair people but they havent steered me wrong yet

Kr
Review №100

Excellent sales, finance and service👍🏻 Shout out to Desiree!!!!!!

Information
100 Comments
4.3 Rating
  • Address:4020 Ambassador Caffery Pkwy, Lafayette, LA 70503, United States
  • Site:http://courtesyambassador.com/
  • Phone: