Had the best experience I’ve ever had buying a car . Destiny from the get go on the phone was so nice and knowledgeable and then meeting her personally she was so up front with every detail . We had finance already set but she suggested we let them try and beat our interest and sure enough they did WOW :) then after our amazing time with her she took us to the financing department we’re Chauncey blow our minds how quick the financial process was he was super nice and friendly and total knows what he’s doing I think we were in and out of his department in about 20 fasted time ever . Then Destiny had a family engagement which for me matters family time is always important but before she left she made sure she introduced us to Wyatt who took care of us showing us the cars features .SUPER NICE experience will definitely recommend this car dealership:)

Jared is so professional, knowledgeable about the vehicle, friendly and caring. He made me feel right at home which was a great feeling compared to where I dealt before. I have never had such fast and friendly Service as I had at Navarre Nissan. Amy Hood was excellent and had everything ready when I walked in to do paperwork. The manager as well. All of the employees that I passed by or came into contact with greeted me. The environment was very pleasant. I love my car. Service gentlemen were also wonderful. Thanks again.

I came in to get my routine oil change and tire rotation, I usually have a $10 or 10% coupon for such services but I had never received one prior to me going to retrieve these services. The Navarre Nissan rep that cashed me out was very sweet and informative on why I may have not received a coupon prior to my arrival. She was very apologetic and offered a solution, even though I still did not receive the $10 off or 10% off for my total, the way she handled me inquiring about the discount made me leave with a smile. So thank you for having a great staffing team.

Well, i bought my first nissan from another dealer owner. He was great and took great care to make sure all of the details were taken care of when u bought from him. This time was a whole different experience. I bought the truck sight unseen. I shouldnt have. There was much excitement over buying my two trade-ins, The guy who had me signed the papers did a good job i guess. He was somewhat lax on finishing up the paper work. The salesman wanted me to take care of the inspection sticker and get the hitch installed, which I did. I should not have done this on my owners the independent installer did not have all the parts needed to complete the job. However they did take the time to come to my home to help me put the camper top on my truck bed. So great job on that.

Blue was professional and courteous! Matt Hicks was also amazing! I had a few recalls for my car that needed to be tended to. I learned of them Monday. Tuesday morning I called Matt to see if they could possibly squeeze me in. I was leaving on a long trip the coming weekend. They took me in the next morning. Thank God they did!! Not only did they get me in last minute, rectify the recalls, completed a free oil change, they also found that my serpentine belt was split in half. It is highly probable that it would have broken on my trip and left me, my wife and my 5 year granddaughter stranded on the side of the road. Thank you to everyone!!

My sales consultant, Krista, was so caring and eager to help in any way she could!

Was been great experience with my new vehicle. Great sales representatives. Thank you for be very responsible

Todd, my car salesman is the best! He had me a birthday cake on my birthday! 💙💛 He checks on me and answers any questions I might have! Ask for Todd I highly recommend him. Billy Navarre Nissan😉

I spent almost $160.00 just to get a weird diagnosis. I rather to sell the car instead go back to this people that just try to earn money out of loyal customers. They did not offer me an. oil change or anything to compensate the amount of money that was taken from my wallet. Am I coming there? Never I am done with them. I will look with Toyota Honda Volkswagen.

I will say after many years of dealership experiences, this team and my sales lady by far surpassed what I expected. Sometimes the process takes a while, no updates, dry personalities!! At Navarre Nissan, I honestly felt like they fought to get me my car and at the lowest rate. I will be back, I will brag about my experience. My sales girl Destinee (think that’s how it’s spelled) was amazing, friendly, one of the absolute best! Thank you for this amazing opportunity to buy this beautiful car, and for your sales team who went above and beyond my request or need. You by far have the beat dealership and team!!! You want the best buying experience EVER! I promise you will not be disappointed. They bring car buying to an entire different level!!!

Went in for a recall, Carla was my service writer, very knowledgeable. Was able to have my vehicle taken to the back check for part available in a very short time. They kept the vehicle told me it would be ready later that day, furnished me a ride home. She called around 1:00 told me my car was ready. That was sooner then I expected. It was a lot to do with the fact she stayed aware of the progress of my car and called me when it was finished.

Brought my car in for an inspection after the flood and Carla helped me with the whole process of dealing with insurance. She stayed in communication with me the whole time. My car was less than a year old and I will be back to Navarre Nissan to buy another car because their service dept is so easy to work with.

Wyatt was amazing listened to everything we asked him to do and not do if yall are in the market for a new car or truck swing by and talk to Wyatt Harrell you definitely wont be disappointed.

They did their best to get me in, even unscheduled, and managed to catch two unseen issues with my car, also managing to take care of them both for me.

I had a great car buying experience here. Will is a great salesman.

From the moment I stepped in the door, I felt like I was more than a customer. I was treated with respect. My questions were answered and I walked out feeling like family.

I purchased a brand new 2021 Armada from Billy Navarre Nissan. I created my Nissan Connect Account online and I chose NOT to activate the free trial services. The sales agent, according to her, was told to go into my account and activate the free 6 month trial services on my behalf. If I would have wanted the services, I would have activated them myself. This was the 2nd Armada I purchased from them, but it will definitely be the last vehicle I ever purchase from Billy Navarre. No one gave her or the dealership the authority to go into my account and change my settings. This is not the way a company should be doing business. It should be about what the client wants, not what benefits the dealership or its sales agents! Big let down!

Everyone was extremely helpful and friendly and I will definitely recommend them to others

It was a good experience. Friendly staff. Was shocked that the price for an oil change went up again. Overall I was satisfied.

Bought a Truck from them on May 12, 2021. wired the money and picked up the truck. Had the car inspected on May 17 and overnighted the original to them for the license and title. Have talked to salesmen Gene Arcenauxand emailed many times. They never return a call it must be company policy. Gene told me today he sold them but had nothing to do with the titles. I would really be concerned if I had employees that only cared about sales. But not the customer after the sale then walked away from the problems!

Wife had questions that went unanswered. They were questions in reference to her warranty. The lady at the check out counter was not necessarily rude but her customer service skills need work. My wife felt like a bother rather than a customer. Wife was told they could not answer questions and did not offer to contact anyone who could. Wife did say the service adviser was over the top. Main problem was with cashiers.

Well the customer service was great. I need a light bulb replaced and wanted my fog light and sensor assessed because it was no longer in place. So I paid 161.00 for a light bulb and a Diagnostics test which could not be repaired so I’m a little unhappy about that so I think that paying that amount of money and only have a lightbulb which cost $16 to replace was a little bit ridiculous

I went to replace my transmission, but ended up getting a new car. Mrs. Priscilla listened to everything I told her I wanted in a car. I also told her my price range. She got me everything I wanted plus more! This is my second purchase with her. She is the best!!

Everything was good except the windshield wipers that were installed.they are not like the wipers that came with my car. I am awaiting a call to hopefully bring back in and have them replaced with a better quality wiper.

Carla was great, as always. She’s taken care of my services since it was the old Nissan. Very thorough and always calls with updates.

Mrs. Carla is a great service advisor. She is always very cordial and very helpful. Mr. Ashley is a great technician and always answers my questions truthfully and honestly. I am very blessed to have a great service team at Billy Navarre Nissan.

Blue was very helpful and explained everything. He was very nice.

I needed oil changed and tires rotated. Got there at 8:00 am; left at 8:31 am. Also gave me helpful information about dealer car washes.

Went in at 7 :30. Rotated tires. Set appt for further work. Didnt spend much time. Out about9:20. Good day

The lady first quoted me one price and then I got to the register it was another.

Service and communication was great. I was very pleased

Three years as a customer, everything my vehicle needs and now I have a problem with sensors in my brakes and they ask me almost 200 dollars for a diagnosis 😳 no thanks for the time we share

Oil/filter change, air filter, tire rotation, windshield wiper blades= $195.00. I don’t mind paying for service but I find this to be excessive.

Wonderful experience! Todd Williams was very knowledgeable, professional, and friendly. Had.a smooth sale. See Todd for quality and expertise assistance.

Everyone was super friendly and made the buying experience easy! Ms. Sylvia was so kind and helpful, and walked me through each step of the process. I left with the perfect car for me & my family!

Priscilla and Buck and Chauncey are awesome!!! I always send everybody to Priscilla. She is amazing. If anyone needs a vehicle go and see Priscilla at Nissan! She works hard for you and you become her family!!!!

Excellent customer service! My car was serviced in a timely manner. I was in and out within no time.

Went for an oil change and left with a new truck! Love my Titan ProX 4 lots of great features. Everything I was looking for!

Oil change and air filter change was quick and easy. My vehicle is running smoother than ever! Great personal service.

They were polite & they fix the problem with my car

Had maintainence done on my NV3500 van. Great staff. Quick service. Competitive price on oil change, scheduled maintenance, and tire rotation. They emailed to remind me of due maintenance for warranty and gave a nice coupon - both of which are appreciated during this Zombie Apocalypse. Im a regular customer for both our family van and my Toyota truck.

Great service! The people that work here are great at customer service! I was so worried, but was in and out in no time. I was traveling on a two day trip and the staff were great!

I met some very nice people who were professional, patient, and really funny. Ive never experienced going to a dealership and enjoyed myself. I will definitely be back and send friends and family here. Thanks to George Day, Buck Duplechain and Joe Weber.

Carla is friendly and efficient! Wait time was not bad at all!

Great experience! Everyone is so nice!

The customer service is outstanding. Ms Carla always has a smile on face and explains everything to you.

George Day and Seth Granger really helped me out. Not only was George accommodating, he was very friendly and hilarious. He was thorough in explaining to me the safety features of my new car and really made me feel comfortable and at ease with my purchase.

Parts needed to be ordered for my truck, therefore it had to stay overnight; Billy Navarre made arrangements for me to have a rental at their expense. I really appreciated that. Also, service was great and speedy. I even got a car-wash out of the deal

Mr. Blue goes above and beyond to make sure I know exactly whats going on with my car. And to schedule service when its convenient for me and my crazy schedule.

All positive, keep up the good work

I was very impressed by the General Manager and Account Manager though I had not dealt with them before. I am always impressed by Priscilla who is the salesperson I have bought many cars from. All of them were able to accomplish some things I did not believe possible. I am extremely pleased with the service, friendliness and caring that was showed to me and my son.

Mrs. Carla is an outstanding service rep! She kept me informed on my vehicle status During my entire visit! Her hospitality was so gracious, and Her services are definitely A-1! Would recommend anyone to check in with her!

My service advisor Carla always takes care of my vehicle

Priscilla was our sales person and she was absolutely superb!! She is very kind, funny, and compassionate to your needs. In my 50 years of living, she far surpasses any car sales person we have ever had!! This is our 3rd purchase from Nissan. We will definitely be back!! Thank you Priscilla for your excellent service and going above and beyond to help our family with our needs, we truly appreciate you!!

I truly enjoyed my experience. I love my new car. Mr Josh, Mr Buck, and Mr Terry were the best. They truly made me feel at home. I was very impressed with the way that they took care with my kids and my daughters service dog. These men are truly an amazing team . Thank you so much.

I bought a 2020 Rogue SL. Sales person was really nice and profession. No pressure. Financial person was nice and personable. He was laid back and easy to talk to.

Blu is a very nice guy he tries to make sure all ur needs are met & he keeps you up to date while you are waitin

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Danielle Armelin is the greatest sales person I have ever worked with. I have bought 4 vehicles from her and each time the experience was fast, easy, enjoyable, and affordable. She saved me money and also went above and beyond to find me the best deal and the vehicle I wanted. I will definitely recommend Danielle Armelin to all family and friends.

The people were very nice. They were very helpful and very knowledgeable, they walked me through everything about my vehicle and the process. Very professional, probably the best experience Ive had at a car dealership.

Ms. Guidry in service was amazing. She greeted me with a smile and kept me up to date on my vehicle’s progress as I waited in the lobby.

Kerry, Carl, and Lonnie went above and beyond to get me a vehicle. I’m very happy with my purchase!

Excellent experience with the sale staff and service staff

Service department were very caring and helpful. They fixed my car in one day and didnt cost near what the other mechanic shops were going to charge. Fair and honestly priced.

Loved Mrs Alexis but I dont like the car and the notes are really high

Everything was done to my expectations. I would have liked to have gotten more for my trade in but I understand that was the best they could do! The salesman listened to what I wanted and made it happen+

Had to wait because they were short staffed but I didnt wait as long as I thought. Im satisfied 😁

Very friendly and fast services!!! Ms Priscilla is the best car sales women I’ve ever seen. She’s very knowledgable about the vehicles. She have great patience very friendly and outgoing.

I had an appointment at 8am this morning to get my radio Bluetooth setting looked at and to be fixed because it’s not remembering that I turn it on which is most likely a fuse. I had got it looked at while I was in Texas just to be sure and they told me that it was most likely that because the radio and everything else works perfectly fine. They were able to tell me that little of information while in line just looking into the settings and turning off and on the car free of charge. I waited an hour in Lake Charles just to be told that and it would be $400 for a new radio. On top of the $150 diagnostic test. If my Bluetooth still works besides me just having to turn it on after the car has been shut off then clearly the radio works and doesn’t need to be replaced. I even showed the lady helping me and I showed her what it was and she saw it for herself. I let her know that I had a warranty and asked if it was covered and she said she didn’t know I had one I didn’t have the info with me so I had to call the dealership the vehicle was bought from and get them to tell me if the radio was under warranty. Which isn’t but that’s fine. Upon paying and leaving the radio was were I had left it on Bluetooth screen from the previous day along with the volume a little higher. So as I leave I switch to the radio and it’s loud from again the other day so I had to turn it down. Which tells me I wasted my time up there because it’s clear to me that they didn’t even check it at all besides getting my service fee and putting the floor board liner in just to tell me it’s the radio. Well duh it’s the radio but what is it that is causing that bluetooth on/off control in the radio not to work? I wasn’t even told any other information besides a radio replacement. If they were to busy at the time and weren’t able to do it I could have made another made another appointment to come back. If they fully did a diagnostic test wouldn’t they have made sure that all parts of the radio were working properly?

Got waited on in no time. Told them what i was looking for in vehicle, price, and note range and go everything i asked for.

Was well taken care of, by My sales lady, there was a hiccup but was over looked by the service manager

Very professional salesperson and loan officer. I’m very satisfied with the dealership and my purchase

It definitely took a while but well worth it, i got quotes for everything that i need to get done with my car so i can get it done a little at a time. The staff were very friendly and continuously kept me up to date on what was going on

Came in and was met promptly by service tech, car was taken back and oil changed and tires rotated in a timely manner.

Carla has been wonderful to me on many occasions. I told my husband when we brought the car in I would buy my next vehicle from Billy Navarre Nissan just because of their service department

Nice people; easy to deal with. Did make us a good deal, but tacked on a few extra cost items (window vin etching, etc.) in the sales agreement.3 days later: Ive raised my rating from 4 to 5 stars. The dealership found an error in the financial calculations had us resign the sales, finance agreements at LOWER amounts!

Customer service is excellent. Michelle was really helpful, courteous and friendly. I will go back to do my vehicle service again. Thank you.

Great customer service. Friendly. Very willing to assist me made buying my car an easy transition.

I got my oil changed and my “check engine light “ came on. They told me it would go off after 100 miles and call if it didn’t. On Sunday, I had car trouble and called a tow truck. My car would not accelerate passed 20 miles an hour. I was on the Tx side of the bridge and went over it on the shoulder to the tourist bureau. I could press the Gas all the way down but it would not go over 20 mph. After a few minutes I turned it back on and it accelerated a bit then gradually went back to 20 mph at exit 4. Called a tow truck to bring it to my house. The car was working fine before the oil change. This is the second time I have had rpm revving/ switching gears trouble. I have had trouble since I bought the car.

Like most dealerships, youre mileage may vary and is heavily dependant on your salesperson if youre buying.My salesperson was a woman named Mrs. Priscilla and she was absolutely amazing.She is very kind, sweet, and genuinely cares for her customers. Shes not pushy, or fake like most salesman Ive interacted with before.When we were looking at vehicles she didnt try and steer us towards vehicles that were giving salesmen bigger bonuses either.She works with new and used vehicles. Her follow-up was a handwritten card.The dealer itself is very nice to work with. The service department is friendly and courteous as well. The place is very clean.I havent had any bad experiences with them and with my factory warranty.

Sarah in service was very helpful. The call I recieved from Destiny in sales let me know how the process would work as it was my first oil change at your facility.

Had a fantastic buying experience at BNN within 2 hours I drove out with a 2020 rouge sport sl these people treated me with respect and did not waste my time if you want to buy a Nissan this is the dealership to buy from I highly recommend BNN

Awesome costomer service! I love the way they made me feel comfortable. Great job! Dont change anything. Keep doing what your doing

I totaled my car 2 days after my husbands funeral. I was put in a rental, but I had to pay for it once insurance was done. I contacted BN Nissan, and Josh responded. He took his time working with me, was extremely kind to my 3 grandkids, and showed tremendous compassion, patience, and understanding.

What I needed was done and didnt have to wait long. And staff are knowledgeable and friendly.

The staff was very friendly and helpful to us during this time especially since we lost our other car to the flood in southeast Texas. Our sales girl Destiny Zigler went above and beyond to help us find what we wanted and she did.

I got a great deal! Priscilla was very helpful and made sure we had a wonderful car buying experience!

Quality service that is fast and hassle free. Service advisors are knowledgeable, helpful, and friendly! As always I enjoyed the coffee and excellent lounge facilities while I waited. Another awesome experience at Lake Charles Nissan!

I love this place! I come here to get all my vehicles service. And I dont own a Nissan, I have 2 infinities and 1 Lexus but the customer service here is spectacular. The people here are easy to talk with and its very easy-going compared to other places I went to in Lake Charles to have my vehicles serviced.

Just went for my car to be checked . It was Ok, but why have the diagnostic fees doubled in price, nothing has changed about the process. But not understanding why so much. It bothers me because I have been buying Nissan Maximas since 1996.

Very good Will was very straight with me and was very attentive of what l wanted would recommend him to anyone.

Great and quick service every time I go!!! Stewart Matte is the most amazing Service Manager and helps you in any way possible with your vehicle

Love it was great service as well as convenient especially with my 2 young kids and being out of town

I have purchased three vehicles from this dealership over the course of the years, and have all my service performed here. They are the main reason that I purchase Nissan products. I find their sales staff trustworthy and their service excellent in every way. They live up to their commitments, they are prompt, and I cant say enough about the quality of their work. I highly recommend Lake Charles Nissan.

I really like the video of inspection,however the cost of oil change and tire rotation has increased dramatically.

Love my experience. And thanks so much to Todd you are the best.

Ms Destiney and Sales Manager and the Finance manger did everything above and beyond my expectations. Awesome team.

We love Nissan we have got 7 cars from there.And we love our sales lady.

I bought my Nissan Armada in July of 2008 and it was the easiest car buying experience I have ever had. I went there on my lunch break and went back to work with the ride of my dreams. Since then I have used there service department for routine maintenance and service and they treat me the same now as they did the day I signed papers on my Armada- Excellent! I now know all of their names and they continue to treat me as family. I will stay in a Nissan for the rest of my life! The past 9 years dealing with Lake Charles Nissan has been great, cant wait to get into one of the new Armadas!

Mr. Todd Williams is a very nice and amazing dealer I recommend him to anyone.