Although we had a little misshap with the appointment timethey did everything possible to accommodate my Mom soI was not forced to take another afternoon off from work.The Dr. was pleasant, and the technician was knowleadgeable,helpful, caring, and took all the time needed to help myMom navigate through the logistic of her new hearing aids.I have nothing but positive things to say about HearUSAin Lake Forest. Our experience was wonderful, and wewill refer them to our friends and family. Thank you forhelping my mother with such pacience and great care.Sincerely,Mrs. Ana ChirinoMrs. Carmen Garcia´s daughter.

I highly recommend LF office.Excellence service. Was able to get an appointment right away. Dr Gerard updated my hearing aids and replaced the tips within 20 mins. As usual absolutely free of charge.

Great service. They gave me bad marks on my hearing. The front desk helped me connect my home iPhone with my left hearing aide and my work iphone with my right hearing aide.

I am not a local customer to HearUSA, Lake Forest CA, but they exceeded all my expectations and in fact provided me much better services than the local hearing audiologists whom I have worked with previously. The receptionists at HearUSA, Lake Forest CA, have always been unfailingly professional, helpful, and pleasant to talk with. Scott is an exceptional audiologist. He is extremely knowledgeable and helpful with my complex hearing issues. Scott picked for me a new set of hearing aids that totally blew my old set of hearing aids out of the water as well as easily beat another set of aids that I recently bought from another vendor for evaluation and comparison. I returned the other set well within their returning period and kept Scotts pick.It is not easy to find someone as knowledgeable as Scott in this field. There were a lot of aftersale follow-ups and fine-tunings with the settings that Scott did for me in order to optimize my hearing experience with the new set of aids. In the end the results are well worth the efforts. I love my new hearing aids and will stay working with HearUSA, Lake Forest CA, for my hearing aids needs in the future. One advice - The process of fitting hearing aids is not easy. Know that you are not buying a pair of shoes here. Keep your faith, and Scott will come through for you in the end. As long as you do not give up, he wont give up on you!

Very positive experience. Jarod knew what to do to resolve my issue and he was fast and friendly

I had a wonderful experience getting fitted for my hearing aids a few weeks ago. The office is very clean and their health/safety measures in response to covid-19 is top notch. I met with Scott Daly and was treated like family - he was able to adjust his schedule in order to accommodate with my schedule and went above and beyond to make me feel comfortable while in the office. Thank you Scott and the rest of the staff at HearUSA!

This is a rave review for the Lake Forest store of HearUSA.My mothers hearing aids failed in early April 2020, in the midst of the covid-19 lockdown. All the stores were closed, so she tried sending them to a repair facility, but somehow the people at that address couldnt deal with them, and sent them back to her.Some HearUSA stores started opening in late May, and I tried calling the one nearest her. I got no human on the phone, and no one returned my messages.Finally, on June 2, I was able to call the Lake Forest store, immediately reached Jennifer, and explained the situation. We got an appointment about a week later. When they couldnt make them work locally, they sent them off for repair. As estimated, they came back in 2 weeks, and worked fine.Meanwhile, my mother wanted to get a duplicate pair.Jennifer got me in touch with Scott, the provider at the Lake Forest store, and he offered 2 pricing options, called the insurance company to confirm coverage, called the manufacturer to make sure they still had the specifications for her ear shapes, and ordered the 2nd pair. They also arrived within the orders 2 week estimate, Scott programmed them according to the prior prescription, and they worked great when we got them home.This location was willing, nimble, responsive, and using safe health practices. Jennifer was even able to give me an estimate for when my mothers local store would be opening (sometime the next month).All around, a great experience in difficult times. THANK YOU!

No complaints. Just a nuisance now that they require appointments

Friendly competent people.