The only reason this gets even 2 stars is because the store staff was extremely knowledgeable and helpful. They eventually helped me resolve my issue albeit the hard way thanks to Verizon corporate. Other than that Verizon corporate gave me the worst customer service experience I’ve ever had. After my phone gave out on me while on vacation I stopped at a Best Buy on the drive home to replace my phone. I was then informed my account was flagged for fraud because of being in a different state despite being just across the border from my home state. After wasting an hour and a half of my time while on hold I was told that I had to go into a corporate store and they would resolve my problems and upgrade my phone there. Fine, understandable. I then went into this store the next day, as instructed by corporate, and was given the exact same response and run around that I received the previous day. Except this time they told me there was no immediate solution and that I had to go to the DMV and update my license despite having a legally valid ID that they refused to accept along with countless other ways of proving my identity, as well as already verifying my account numerous times. Verizon corporate refused to help me or even take the time to listen to my situation as evident by having to repeat myself to them over the phone numerous times. They basically told me sorry but we can’t help you and you are stuck without a phone. I have been a Verizon customer for almost 13 years and unless this situation is remedied Verizon will be losing my business in the very near future. Absolutely horrible customer service by Verizon corporate and they don’t seem to care about their customers in the slightest. Very disappointed and frustrated.

I was at this location a month ago to upgrade my phone and plans, Joseph helped us out and gave us all the wrong numbers! Making my bill seem lower than it actually was, now we’re paying (literally) for his mistakes and I was told by Verizon customer service that nothing can be done because those are the prices. If I could give zero stars I would. Not only did he mess it up our billing but I went in multiple times for him to EXPLAIN these outrageous charges and he couldn’t, he also switched the plans around on the phones. Make sure your employees know what they’re doing before they give out prices to customers, after being a customer for 12 years this is ridiculous!

Nik was very business like and very helpful.

This one star rating is more then should be given. As a Verizone customer. I had a new product which needed configuring. Matthew helped a great deal. The manager whispered to Matthew. Immediately after an excuse was made to get of me. This is not the first time a Verizon Store has done this. I have been a Verizon for over 15 years I would expect to be treated with respect.

They replaced my charger immediately with happy friendly service. It had 1 year warranty. Easy in & out!

Brittany is the best! She worked with my wife, daughter, son and mother in law. She is very professional and went above our expectations. This place is an A+ on my list. Thank you!

I picked up a phone I ordered online, had my QR code ready, and was in and out of the store in under 10 minutes. Service was prompt and courteous. At this time of Covid, the number of customers allowed in store at a time, are limited. You may be asked to wait in your car. My experience at this store was excellent.

The people here really know their stuff. Helped me figure out that the Samsung phone I got was not what was advertised. May cost a bit more but the piece of mind is probably worth it.

Its verizon. Sales people are nice but still doing their typical sales game. Last 2 phones I bought there they didnt have in stock had to be delivered to my house. They are help full get you a good deal, still feel like just ordering online is quicker and less of a headache but you wont get a deal as good as going into the store.

Due to limited indoor capacity they now check you in outside if there are multiple customers and call you when its your turn to see someone. I was helped by Jessica and she was very nice and knowledgable. I have tried many service providers and while Verizon is the most expensive it truly has the best coverage and customer service.

We just went in to this store to upgrade one of our phones. My girlfriend is literally the owner of the account under her phone number and pulled it up to show our employee by the name of Royal, that she is in fact, the account owner. When the original employee set up the account they accidentally put my fathers name under the phone numbers as the nickname and the employee today refused to help us at all just because we had the wrong name under my phone number, EVEN THOUGH my phone number is listed as the owner. He then tried to get our account manager to try and make ME, the OWNER, a manager but obviously did not work because I was already listed as the owner. Overall horrible service, complete lack of knowledge on Royal’s part (a quick 30 second google search on the Verizon’s website FAQ proved everything he was telling us to do was wrong and would not work.) ive had great service there in the past but they were just not willing to work with me on anything today.Edit: after a quick 15 minute live chat online the entire problem was fixed.

Friendly, knowledgeable and helpful staff even when working though these difficult times. They steered me to a better online deal instead of paying more in the store. This will keep me as a loyal customer.

Came into the store to get a pixel5 stood there for an hr and 15 min juat to in the end be told by Brittney which seemed like she no longer wanted to be there that their inventory is wromg and they dont have that phone in stock

Waste of time. Was helped by Mathew who immediately helped me feel unwelcome. Told me about store capacity limit that clearly was not met. When i asked about it he added people from the back of the store i did not see. Told me wait time 1hr30min. I recommend website or customer service for quality experience.

They took great precautions to keep people safe. They take your number and text you when theyre ready for you so you dont have to wait outside in the cold.

Not helpful or resourceful!

Very helpful. The girl that helped us was very nice, and helpful

The worst stor Ive ben ever visited. They lied to me about the price and then they gave me a bad deal. In particular, I mention that Junior served me. don,t go never over ther.

We came in for help with a little problem we had transferring phones. It was an easy fix for her but, she was super friendly.

Good people there.

Very helpful staff. Didnt initially make clear I could wait inside the door, not outside, where it was COLD.

All the associates r very hlep ful. I always deal with Royal Peter. He find for me best deals. Thank to Royal and Verizon.

Very good service with taking care of cleanliness and sanitation

Right now, they are only letting in one person, have no displays to look at devices and you end up waiting outside until let in. Would have been nice if verizon told People that before scheduling an appointment... just go online and save yourself the headache.

The staff was great. Helpful, patient and knowledgeable.

Excellent customer service! The service rep spent a good deal of time explaining various plan options as an existing customer. Very satisfied with how I was taken care of....recommend the LITH store located at Randall and Algonquin road!

Very helpful and no waiting time

Great service and very knowledgeable staff

I absolutely love my new Samsung S10!! I have had some trouble with AT&T for a while and it was time for a change. We all love our new phones. Pasha did a great job of handling everything and answering all my questions. It was absolutely painless switching to Verizon.

I know the prices for Verizon are known for being pretty high but you definitely get what you pay for. Their customer service and inventory is amazing. Theyre pretty good about wait times and getting your problems fixed pretty fast while hearing you out.

Lake in the Hills Verizon I love going there as long as i am dealing with Gavin. He is very friendly and helpful. He will continue helping you as long as you need. Everyone else makes me feel like just needing the sale.

Take everything you hear from sales with a grain of salt. After double and triple checking about certain things included/excluded from my plan, I later found out during my phone activation the following week I was lied to at the point of sale. I would end up losing out on promotions. Took HOURS to undo everything with corporate and customer service.

Great place to do business. Sales staff is friendly, courteous and helpful. They will suggest additional items for purchase, but are not pushy about it. Overall a great place.

Ive never been impressed with Verizon. However they do have the best service up in northern Wisconsin. It does seem prices are always high here

Very helpful in answering my wifes questions about her new iPhone!

Zach was great and helped me get my phone fixed!!

Your people are always very knowledgeable and very helpful..always satisfied when I go for help...

Ive had both a good and bad experience here. Make sure you go more than once to the store because everyone there will give you different information and numbers when it comes to costs. I prefer speaking to Brett there, he is quick and to the point. whereas most of the other people are full of attitude and do not care about helping you with your phone. Last time i went to upgrade they never even opened up the box to make sure the activation went through and to check the condition of the phone. I was very disappointed with two of the three salespeople that i met there and wouldnot reccomend going there unless there prepared for their bad attitude.

I am getting the run around trying to cancel service!

Store manager, Matthew and Vhince, my genius tech rep, so helpful. Patient and knowledgeable with this “Medicare” client, 68 yrs & counting. Lol! I travel from Marengo to get the level of service this Verizon store offers. They are just so efficient & worth the trip. Keep up the great job! I hope this review gets many readers! Thank you!

I just had one of the worst customer service experiences ever with this store. My wifes phone died and in looking online I had determined I would drive to nearest apple store to replace it. As it happens we got a BAD snow storm today so driving the nearest apple store wasnt an option so knowing what I had researched I had hoped I could at least get a similar price on an iphone at their store (which I have verizon service). I called and was shocked to find they wouldnt even discuss an estimate over the phone. Best Buy would, Apple would, and the kiosk at Costco would. Why not them? What I was so frustrated with was the man who answered the phone. As soon as I said I wanted an estimate he continued to talk over me, wouldnt let me talk. I knew exactly what iPhone model I had to trade-in and what I wanted, and I explained that I understood that other details might be involved. Just get me int he ballpark. Is it worth me risking my life to drive to your store or another one, but he wasnt having it and was very rude about it. I cant remember the last time Ive been treated like this. Even after my explanation he continue to talk over me, to a point I finally had to start screaming, stop, stop, let me talk. He just assumed everything. Poor customer service. STAY THE HECK AWAY!!!!

Vhince did an outstanding job, you have a terrific job!

Good place nice sales people lot of choice to make

Very helpful and knowledgeable employees.👍

My review is about my store experience. Hopefully Verizon phone service comes through, review to follow on down the road! After putting up year after year with AT&Ts ever climbing bills and the nightmares I went through at Crystal Lake Store on Rt 14 sales staff. I decided it was time to cut ties! I did my due diligence home work on carriers and went shopping. I have to admit I was a little leery going into this Verizon store after reading previous yelp reviews with issues. Talk about worthless reviews way way off the mark! My experience was over the top outstanding! The best buying and customer service I have had the pleasure to experience from large corporate store in very long time. Salesman was Royal this guy is 1st rate! Explained everything clearly and in detail. before leaving he reiterated warranty, policies and everything relevant. Royal was totally knowledgeable in features of all the items we looked at. Worked with me to get the best match phone for all my users needs. Worked with management to get me the best possible price possible. Even when I came in that night at 7pm after making a mistake and getting a wrong phone for my wife. Royal and all the other staff were very courteous, willing to help. Store was very very busy so I opted to come back next morning. Royal made contact even before store opened to help me with my issues and let me know he would be there when I arrived! Another manger was involved and again between Royal and the manager everything taken care of. Could not ask for more or better service! Royal and the managers at this Verizon store take customer service to the Nth degree! Thanks for making my phone carrier switch that in the past in my life has been a daunting stressful challenge, a pleasant stress free really enjoyable experience! ! I will be back and recommend Royal and this Verizon store to all my acquaintances!

Great service and very helpful!!!

Amazing service! Above and beyond. Tha k you so much!

I was advised incorrectly by the rep that tried to help us. I have to pay restocking fee that never explained to us. I only upgraded one phone line and billed my accounts with two lines including Insurance. Ive been a Verizon customer for many many years. Loyalty and customer service is no longer the priority of the employees working for the company. Im just going to pay the phone that I needed for my daughter and Im leaving this company for good. The manager on the location cant even make a decision. What kind of manager is that?

Patient staff! Brittany was Great! She did her best to make sure we got the best deal on the Merchandise and Services we bought.

Always so helpful. Reason why I stay with Verizon. Not only best service but best customer service! Thank you

Good service, kind staff and very helpful. Rated it a 4 star only because they had music playing when I came in and was a little too loud. Made it hard to hear what the guy was saying.

Verizon insurance program is a scam! Only covers $80 towards a new tablet after years of paying insurance! Dont buy their insurance!!

This store is always busy as they take care of the customers. I always get great service

The service was fast and reliable on everything they did.

Very fast service even when the store is busy. Very helpful people. Sure does beat sprint.

Excellent customer service, the manager Marcos and Ali were very helpful throughout the whole experience, would recommend going to this store A+

Jason at this location was so great and didnt make things harder for me and did exactly what he was supposed to. Great customer service!

Went in for info on new phones and was very well informed to make a good decision

The sales lady was very informative and helpful. She even gave me a discount and helped me to check and assemble my purchase.

Friendly, knowledgeable staff. There is a reason I have been a Verizon Customer SINCE 1989!

Very pleasant to ask questions. Very nice people. Very informative.

Best phones ever for sale here. Need a new phone? Verizons got you.

Great customer service. Though Verizons policies are a bit whack, for lack of a better term, the team here overall was as helpful as they could be with my issue of my phone screen suddenly blacking out and not working.

Good advice and plenty of options will help keep my monthly bill in check. Prompt, attentive service!

Waited for 20 minutes and they only register my name for queue but nothing after that. Try different store.

They took great care of us today. I was adding my daughter to our plan. I added 2 of our other children a couple days before. We were greeted right away and taken care of very well. So much better than all the dealings we had with Sprint. I have been with Verizon for at least 10 years. They were all on Sprint and every step of the way to get off Sprint was horrible. At one point trying to get the phones unlocked so they could be used on Verizon, Spirit told us the team that unlocked the phones have no communication capabilities. They told us there are no phones in the room they work in. I just had to laugh, a cell phone company and no employees have a cell phone or a land line.

Ryan is always great to deal with!

Friendly knowledgeable staff, fast service

I was able to easily get a replacement Galaxy Note 9.

Terrible store. Gave my senior citizen mother wanted the iPhone 6 and they gave her the 7. They knew what phone she wanted because the salesman grabbed the case for the 6. They wouldnt let her return the phone for the 6 when they have her the wrong phone. You cant trust them to get the right phone.

Always great service. Ayesha was a pleasure to work with.

My husband and I went in to the store looking for iphones. One of their sales associates Konstantyn was so helpful and friendly. He also looked out for our best interest and I could tell he wasnt trying to pull one over on us. He made sure we got the best deal.

Not all Verizon stores are created equal...this is one of the good ones. I always have good luck here.

Verizon Lake In The Hills, for that matter all Verizon stores Im sure, share and foster a corporate culture of lying to the consumer. On two separate occasions, both times my bill went up. When my my last plan was up, the new plan they pitched me was supposed to save me $25 per month, and get me new phones, sounds great right? Well add $80 to $100 to any plan that store qoutes you. I even had the store manager put my monthly payments in writing this last time, and after 3 months my bill want up by around $70 per month. I went to confront the store manager, but he had been promoted to another store. He probably way over shot his screw the consumer qouta.BUYER BEWARE WITH VERIZON!

This store was easy to get in and out of and I did not have to wait long for service.

Excellent. Thanks for being cautious!

Went to this store a few years ago and never got any help. Had a cell phone emergency and needed to swing in the other day and they have done a complete 180. Quick and very polite.

I am always taken care of with highest professionalism, and made sure to understand all of my options.

They always tell me what I want to know

Very helpful and knowledgable.

I have been in this store 3 times. The only time you will get help here is if you are buying accessories that will boost the salespersons commission. This place is worse than an old school used car sales lot. It is always busy and the employees are rude.Go to the store on Rt. 47. Much nicer service.

Great help with many questions I had.

Staff is rude, trying too hard to sell you stuff you can get for 1/2 the price on Amazon

I have been a Sprint customer for over ten years and worked customer service at a major air carrier for many years. I know a few things about customer service and will tell your that these folks knock it out of the PARK. I dont know their history or what some other employees have been like, but Adrian takes care of business and Ive not met a rude employee there yet. Give them a try, they define the term Customer Service. PS Yelp claims its closed. They are open in the old Blockbuster spot at the corner of Randall and Algonquin road.

One stop from paying your bill to buying or fixing your phone. Employees are friendly, knowledgeable and easy to talk to .

The best Verizon store experience Ive ever had

I walked in 30 minutes before closing on a Sunday and Erik worked with me far past their closing hour with no complaint. In fact, the had a few customers they were helping. Erik even figured out a way to place my pre-order for my iPhones so that I was more than happy. Great job, Erik! Ill be back for that iPad soon.

Friendly folks working here, store manager is great.

Josh is awesome and very professional, overall very courteous team.Dont hesitate to stop by if you want to resolve your issues or need the service.

Vincy was very helpful

Great service and answered all my questions.

Great customer service!

The guy that got me my phone was awesome. I wish I remembered his name, but I know he was a Russian guy

Very long wait but helpful.

No wait. ALEX was very helpful.

Its a great store.... But the lines..

Sorry, I have been a VZ Customer for years and after i walked in to upgrade my phone i have decided to look elsewhere for service. I walked in at 7:30 ( after getting off work) and Was asked what i needed in a weird way. I said i was looking to upgrade and the manager assisted me and basically said oh we need to hurry we close at 8. ( First Red Flag) I say i need to trade in my S6 Edge cause it is a Terrible phone with lacking battery life as well as it continuously locks up and overheats. Josh then pulled up my info and asked what i was looking for which was a S7 Edge, He looked around a lil and had the gold one i was looking for and says lets get you handled cause we close at 8. Josh grabs my phone and looks at what needs to be transferred and says we can not do it cause we close at 8 and we dont have enough time to transfer it all, And do you really need everything???? Well if i wasnt trading in my phone it could possibly work but since you need to do a master reset on it that will not work. The manager walks over and i explain i am trying to purchase a phone and you are telling me that the data transfer will keep us here til 11pm and you close at 8 and we all must be out, What kind of customer service is that. She said i can come back tomorrow if i would like but they close at 8. Thank you for making my decision to goto ATT.

Have had all my cell phones with Verizon. Cant beat the service, I told them I want to be able to phone home if Im standing in or on a mountain in the Rockies. They havent let me down yet.

Always very helpful

Well stocked, had exactly what I needed