Mike is a great employee who was so helpful, kind and made my Extra Space Storage experience simple and enjoyable. He answered all the questions I had and helped me figure out what storage unit would work best for me. Mike was one of the most pleasant people Ive had the chance to converse with and made this a very comfortable and easy experience. Definitely a golden employee here at Extra Space Storage and deserves recognition for that.

The only redeeming quality of this place, is that its clean/local. However, the rates increased substantially, in our case it was a 62.6% increase for a 10x10.(77/month to $123/month. When asked why the reason for an increase and why so substantial, BOB had no answer. We were not notified of the increase until we saw our bill and they said they had mailed, but could not tell us the date. We recently moved over 2 months ago, had all mail forwarded but have yet to receive ANY correspondence. Coincidentally, we find it funny that we are asked to give 5 🌟 Google reviews, and we are billed consistently. Yet they are unable to communicate a substantial increase in our bill. When asked if we could receive a credit we were told it could not happen now, the next billing cycle. We promptly found another storage unit that does not charge exorbitant prices. When we inquired after emptying our storage space, we were told that they could not give us that credit in our next statement since we are leaving. Again, we find it ironic that you can bill us but cant contact us nor credit us.AVOID THIS FACILITY AT ALL COSTS UNLESS YIU ENJOY BEING MISLEAD!!!

I enjoyed using your storage space. I had my storage space for a year. I dont have any bad experiences, very friendly assistants at the office. The storage area is very clean. They also have a great communication system, so youre kept in the loop on changes that may occur. I would definitely recommend and encourage anyone who wants to use their services to do so. I would definitely be a returning customer if the need arises! Great job 👌🏽

I I enjoyed using extra space services at this location management was great! The staff is super friendly! Outstanding communication And responsiveness. Very professional experience!:)Thank you!

I’n a world where customer service and satisfaction is lacking Kaija from Extra Space Storage gets 5 stars. Thank you

The customer service was beyond amazing and the very few technical issues I had they made sure to resolve immediately! Everyone is so nice. They made all of the information clear from initial move in to potentially vacate procedures. I am a happy customer!

Great placeemployee Bob was great to work with $ was able to accommodate my needs.I would highly recommend Extra Space Storage, even if they do not use my facility in Lake in the Hills, IL They are a class act.

I rented a space for about one and a half years. Access was always available, temperature has been just right, both interior and exterior are neat and clean. Renting here has been an excellent experience. Absolutely no negatives. Highly recommended.

AMAZING CUSTOMER SERVICE!! Decent pricing, clean location. Bob answered all our questions and got everything together for us in no time! Thank you !

First time to ever rent a storage space. Bob was great to work with.

Ed was great at explaining everything I needed to know. Great customer service

Do not rent from this facility. They advertise first month free but change the promotion terms. I had the unit for 2 weeks and they charged me for a whole month even though they have a sign outside the building that reads in large letters first month free. They offer no prorated terms and will not work with you to keep you as a customer. Will easily find a different storage facility in the area and stay clear of extra space.

Super quick process. We scheduled an appointment right away to see the sizing of a 5×10 which ended up being smaller than we wanted so we were able to look at the 10×8 right on the spot. We picked that one and the signed some paperwork. The whole process took about 15 minutes. I could not be happier. Bob the manager is the guy that helped us out and he knew his stuff. All around great experience!

I required a storage space due to my father’s passing and the immediate sell of his house. I looked up Extra Space Storage new facility in Lake in the Hills as well as several others. With the free first month and deals they were running I decided to store at this new facility. At the time, there were other facilities closer to my parents home in Marengo that were reasonable, but the deal for 124 a month was enticing. It wasn’t long before I was getting charged $173 a month! I called to find out why the contract wasn’t honored and was told they can raise costs at anytime to make the unit prices comparable to prices around them. They said they had proof they sent me a postcard that my rates were going up, but never sent the proof. They told me I could move if I wasn’t happy, but I can’t lift and had to pay a mover to get into the unit. Ultimately, I have a year or more of this much higher cost until I can move this furniture into a home I am having renovated. It is bad business to agree on a rate then charge someone so much higher. I was very disappointed and won’t use them again after this.

Very satisfied. Place is clean. Well lit. And safe

Very nice and clean facility. I will definitely rent from there again if I am in need of storage in the future.

The staff, I should say Kevin was very helpful to ensure I received the correct unit size. Answered all my questions. A great experience

Only been there 2 days but really impressed on cleanliness and overall setup of the facility.

Looking for a storage unit for my mother and found this place. What great customer service! Everyone from the first call was great! Very knowledgeable too.Got everything done over the phone and Bob was awesome too.Highly recommend them!

Very responsive and professional. Makes setting up a storage unit easy and seamless. Clean and well kept facility

This was a great experience for my family and I.One thing that was somewhat awkward in the beginning was the constant want for a review on Google. I asked them to stop asking and would give them a thorough review after my stay and to not ask me again about the filling out the review. As soon as I asked they stopped.Upon looking for a unit to rent, this was by far the best deal, and the cleanest facility. We were walked through the steps of what it meant to rent space and the benefits of having the extra coverage each month. The extra coverage was reasonable and covered our materials in the unit.The loading space is wonderful, heated in the Winters and kept cool in the Summer. They were upfront about the rate hike that would occur after about 6 months of rental so that it wouldnot be a surprise when we got the notice in the mail.The online features were great the whole time of rental. If we ever need extra space or storage in the future, we will be returning customers.

Easy experience in a stressful situation when moving. Great customer service there plenty of good units open that fit my needs. Thank you to the amazing staff there Bob made it easy.

Staff was super helpful. Relocating to the area was simplified with their help - I was concerned the UBOX arriving from out of state would be a problem. It wasnt, Extra Space made me feel comfortable and confident about the process. Space is clean and staff are following good Covid protocols. Thank you Bob! Small suggestion: perhaps post a sign in common areas (elevator) regarding wearing masks would be helpful.

Overall our move-in experience was very positive. Your staff is very helpful, the pricing is competitive, and the storage facility is clean and convenient. My only issue is the size of the elevators. Our unit is on the second floor, and we were unable to fit a 90 couch into the elevator as they are way too small. You need to have freight elevators which these are not. Carrying up the stairs larger pieces of furniture was not an option for us so due to the small size of your elevators, we could not put some pieces of our furniture into our storage unit.

Bob was awesome to work with. Thanks for your great service. Will tell my friends.

It was so easy to sign up, and when I got to the facility, they took me right to my unit and even the lock was included. Facility is nice and clean. Nice place and very convenient location for me too!

1/23/21Fast, easy and super convenient. Front desk manager was great and so helpful. 5 stars

Charlie and Bob were fantastic. The process was smooth, efficient and fast. The facilities are exceptionally clean!

I highly recommend Extra Space Storage and Lake In The Hills for anyone who appreciates having a secure, climate controlled and very reasonably priced storage unit.The service I received from Taylor today is Top Notch. She was quick, informative, personable and professional. Initially I spoke to Libby but didn’t have the pleasure of meeting her. Libby to extended the same type of courtesy, professionalism and effectiveness as Taylor.Well done ladies! And well done Extra Space Storage. For the last 22 years I have rented storage units associated with my business, you are by far the best all the way around.

Clean and good location

I just rented my first storage unit from Extra Space and the staff at this location was beyond excellent! Their professionalism is to be noted. Bridget, Dennis, and Carol are the three individuals that were extremely helpful getting me set up and giving me a very comfortable price to work with.I highly recommend taking advantage of this location in Lake in the hills Illinois. And would refer anybody that is in need of a storage unit with the confidence that they would be satisfied. Wonderful staff! Friendly, courteous and a downright pleasure to meet and talk with.

Spoke to Taylor (Lake in the Hills location) She helped me change my email address that was put in incorrectly when we first rented the unit. She was very friendly Professional and extremely efficient on correcting the email and helping me with my account. Thank you

I was not looking forward to this particular chore, it was something I had been putting off for the last couple of weeks. When I stopped by I was expecting a lost afternoon, and it could not have been more painless. It was quick, it was easy and the staff answered all of my questions and got me squared away. Special thanks to Bob for going above and beyond. I highly recommend this place.

Great service thank you Teo!!

I & my wife just went to rent a storage space. The place is newly built, clean and I like its lay out plus the fact that it is situated close to our home. We appreciate the customer service experience we received from Taylor. She is very accommodating and friendly. Thanks Taylor.

Very clean and secure storage facility. Easy to get to unit and they can hold a lot of boxes. Would use again if needed storage space in the future.

Kind and courteous staff. Clean facilities. Safe.

Very friendly staff. Looked at other storage facilities for 5x10 Unit size price comparisons and nothing beats Extra Space Storage(including the first month free). They also gave me a free lock. Extremely satisfied with my choice.

This is my first experience renting a storage space. The store manager, Bridget, was very knowledgeable and organized. Bridgets presentation answered all my questions and her walk through was precise and covered all the bases. She even had a welcome basket with my name on it for that extra personal touch. This facility is well managed and very clean. I would highly recommend Extra Space Storage, Lake in the Hills, IL and be sure you talk to Bridget, she knows her stuff.

I got the space less than a week ago. The guy showed me a sample of my choice of size before I paid. Which was really cool for me. The rest of the contract was easy and smooth as well.

Amazing customer service and very VERY quick & helpful. moved here and got a unit within minutes! Beautiful new building and well lit. lots of security measures and great location. thank you taylor and bob!

This facility was clean and really well-kept. We were helped by Bridget, the store manager, she was incredibly helpful and made leasing the unit a wonderful experience. She was very personable and made us feel like we were really well taken care of and that our stuff would be taken care off. She answered all of our questions with grace and made the process very easy to understand. I would recommend everyone to come to this storage facility.

Friendly team. Fun music plays softly in the facility. Love the garage load in and out. Great pricing! Excellent experience!! Would definitely recommend.

The staff is friendly and knowledgeable. I feel confident I chose the right place to store my belongings. Bridgette, the assistance manager made me feel at ease with her willingness to answer my questions and thoroughly explain what to expect with the facility and my costs. Its great to know I wont have any surprises down the road.

What a wonderful place! So nice and clean! Taylor was so incredibly nice and helpful! Glad I came here.

This is the first time that I’ve ever used a storage facility and Extra Space Storage has set a high bar for others to meet. The facility is very clean and everything is highly organized. Dennis and Bridget have done a wonderful job at this location and I highly recommend them for all of your storage needs. Bridget was able to estimate the exact size storage unit I needed, what insurance I needed, and I feel confident my belongings are safe and secure.

Marco did a fantastic job in making me feel customer satisfaction was his number one priority. Thank you for making this experience smooth and simple. I would highly recommend everyone to use Extra Space Storage. This facility is very well maintained and has an awesome garage area for being able to stay out of the elements while unloading belongings.

Place is conveniently located, very clean and easily accessible. Price is reasonable and I would definitely recommend. Personnel was helpful and well organized and made all experience easy. Plus I was given all needed information and options. Thank you!

I got a storage space here when I downsized to move downtown. Have had a great experience so far. The space is very clean and well-kept. They have a garage to pull your moving truck into with carts to use to move your stuff, which is very convenient. The manager, Bridget, was super friendly and helpful.

I absolutely love this place! I feel like my things are safe and secure, I never worry about going in there alone to drop off or pick something up, and it is SO CLEAN. The employees have created a safe feeling environment which is really great. Dennis helped me with renting my locker and he was so polite, kind, and helpful! If y’all need a storage space, use this one. If I could give it more than 5 stars I would!!!

It was very good experience and I would recommend this location for any of your storage needs. Clean and very police employees.

Great place to use for storage. The building is new and very clean. The staff here are extremely nice and always helpful. They take the time to go over all options to make sure what unit you choose is what you need and do not try to pressure or sell you into something you dont. I recently rented a second unit from this location. Definitely check them out if you need a storage unit.

We have been working with Dennis Smith for almost a year now. We moved most of our storage here from our previous location because it was closer to where we currently live. Dennis has been a pleasure for us to work with: he has been exceptionally helpful in finding the ideal quantity and type of storage we need at any given time. He has been attentive to the cost of storage, working within his managerial discretion to find an optimal storage solution for us. In short, we think he is doing a fine job, both for his company and his clients. He truly is the professional face of Extra Space Storage for us.

Amazing place here! Super super clean. Bridget explained everything so well and got us into the perfect size unit for our stuff. Very easy access to all the units. I would highly recommend Extra Space Storage to everyone!

We had a great experience at Extra Space Storage in Lake in the Hills today as we rented storage in preparation for our move. Bridget was FUN, yet made sure to cover everything very clearly and took the time necessary to answer any of our questions. She personally takes care of her customers! Great job young lady! :)

The place has gotten even cleaner since the new manager has taken over, (the guy with the glasses, and the fun masks).

Bridget was very helpful in securing a unit that would fit our needs. She was flexible as we needed to make adjustments to our arrival time. Her care for clients, responsibilities at Extra Space Storage, and the facilities she oversees is very evident. The place is a great temperature, dry and clean!

Dennis and Brigit are fantastic staff. The best in the business. This location is clean! Any time I have a question or need help with my storage unit Dennis helped me. Please rent from here if you’re considering it. They have a drive-in garage part where you can park your car for easy access.

Worked with Dennis to get a storage unit and couldnt be more pleased! Had no issues moving our belongings in and it is so convenient to have a covered garage to off load your stuff. No need to worry about the weather. Dennis responded to all my questions and has made sure the move in was as smooth as possible. Great service!

This storage facility is awesome, so convenient, especially with the cold weather, to have the indoor drive through to unload without wind or snow. Also the staff is wonderful, and available to help with things that come up. Bridget, even helped me when my key broke in my lock—she knew just what to do, and how to remove the broken lock. I’m also very happy with the price I got for my storage unit, it’s very reasonable.

I am very happy with my choice of going with extra space it’s a great place to keep your belongs. The customer service was amazing. Bridget answered all my questions and was very nice about everything. I would definitely recommend Bridget for any of your needs for storage.

Super easy to aquire space and being climate controlled is just what we wanted!

Bridget has been EXTREMELY helpful and the ease of reserving was so convenient with how hectic our move has been. Plus it’s the best rates for twice the size of the u haul, and still cheaper! Nice and clean. Definitely recommend.

Great customer service! Bridget was wonderful, took the time to thoroughly discuss all options and provided valuable insight as to how best to use the space. Clean site and units, with nice plus of weather protected area for loading and unloading, a real advantage over other locations.

Bridget was really helpful to me and my spouse with every question we had, she said all the details and how everything is gonna go with having a storage their, at extra storage space, I’m satisfied with the service their and the way the place is kept in order and clean. Keep up the good work!Theirs no such thing as a stupid question - Bridget

Taylor was amazing! Explained everything and answered every question I had. Thanks for making renting a unit so easy.

Taylor, at the lake in the hills location, was fantastic. She helped myself and my husband rent a unit for our upcoming move. She was informative and friendly. There were a few guests waiting to be helped and she was the only one working but she stayed calm and collected as she helped us all. She showed us a few units, all were clean and they have carts to use to move the items. Definitely recommend.

Bridget was great! She took the time to show me around and gave me some different options that better suited my needs. Great prices too!

Bridget helped me decide what size space I needed based on description of what Im storing, she walked me through all my options and set me up with the best discounts she could find. Super fast and secure! If you come here ask for Bridget, she will take care of you!

Dennis was awesome during my entire move in & move out experience at the storage facility. He was always super responsive and available if I needed anything or had any questions. The facility itself is very clean and very secure/safe! 10/10 would recommend it or use again myself if needed.

Extra Space Storage is a great place to store things. For me, it is right down the road and very convenient. I highly recommend this place to anyone looking to store items!

Dennis was great! His location is off Lakewood Dr and Algonquin Rd. He was very welcoming and helpful. He told us the first month is free. You will have to pay the start up fee that’s a one time fee and if you get insurance with them that as well. What’s great about this storage space is you can unload in rain or shine. The carts are right there to help you move whether you are on the first floor or need to take the elevator to the second. The place is very clean. I would highly recommend if you’re looking for a storage unit.

We needed a storage unit for an upcoming move. Bridget was very helpful during the registration process. This location is new and clean. The indoor loading area next to the elevator is nice. Lets you get out of the elements if its raining or snowing.

Met with Bridget to look at storage units and she was very honest, helpful and friendly. Facility looked very clean and prices were competitive. Very pleased with the experience and all of Bridgets help!

Incredibly clean facility. Love the unloading bay! Great customer service provided by Bridget. Highly recommend to anyone interested in fast, efficient and accommodating storage options.

These guys are awesome! Dennis and Bridget always help us me out and do what ever it takes to make storage fun! Yes fun! They always say hi and make me feel welcome!

What a great facility. The whole process of renting a unit was seamless. The facilities are brand new and climate controlled so even though we decided to move out on the hottest day it was almost refreshing to get into the storage unit to move our stuff.

I never write reviews, let alone negative ones, but I feel this is entirely warranted. I rented a unit there and at the time I signed up / moved in I specifically asked the woman who helped me if I needed to provide an advanced notice of vacating the unit. I told was No, you can let us know that day / the day you move out but we dont prorate your bill for partial month, rentals are month to month and you are charged for the entire month. I vacated my unit on a Sunday when the office was closed. I sent an email and left a voice that I vacated my unit. The next day (a Monday) someone called to confirm they received my notice that I vacated the unit. I specifically asked the woman who called, I will not be charged for October, correct? to which she answered, No.. In reviewing my checking account yesterday because it was off, I noticed the $87 charge for the storage unit for the next month. I just called the location where I had the unit and was now told that I was supposed to give a 10 day NOTICE of vacating the unit. This completely contradicts what I was told on two separate occasions. The woman on the phone today was extremely abrupt and told me I should have read the lease that was emailed to me and there was nothing she could do, thats their policy.I am extremely disappointed by the poor / incorrect communication relayed to me. Certainly if I knew I had to give a 10 day notice, to avoid having to pay $87 when I had vacated the unit, I would have done so!Its unfortunate this experience turned so negative. The place was clean and new but if I ever should need a storage unit again I will not be returning there nor will I recommend it to anyone since the workers do not even know their policy correctly to advise customers!

A straightforward, seamless experience from sign up to moving in. Your team at the Lake in the Hills facility are top notch! Keep up the good work. Cheers!

This was our first time looking into renting a storage unit. The ease of online chat made the process go very smoothly for us. The assistant manager Dennis was very welcoming and friendly when we visited, and he explained everything in detail. The facility is very clean, spacious and is in a great location. We would definitely recommend this storage facility to others!

Facility is very clean, friendly service. Dennis was very helpful in helping us decide on what size unit to get and he was able to answer all questions for us. I would highly recommend this storage facility.

Bridget was very helpful and showing us around the facility and what the different size units looked like so we could make our decision on the size unit that was right for our needs. We love that the facility is climate controlled and monitored for security. Thanks again Bridget!

Our experience at the LITH Extra Space Storage facility has been excellent and we would highly recommend them. Their associates are friendly and very helpful. Both Dennis on our first visit and Bridget on our second visit, when we reserved our unit, were very patient and took all the time we needed to walk around the facility and show us each size unit so that we could determine what size unit would best fit our needs. They answered all of our many questions and explained the process in detail. The facility is very clean and access is easy, including garage access so that loading and unloading can be done inside and out of the elements. There is an elevator if your unit is on the second floor and they also provide flat bed roller carts for your use, making it easy to get your belongings from the garage to your unit. I might add that both visits were near office closing time but they never made us feel rushed, they were glad to help in any way they could…again, we would highly recommend this facility!

My Husband and I went in today to recant a storage space, and Dennis Smith helped us. It was an easy and pleasant experience. We found the building to be clean, and feel great about storing our furnishings there.

I recently used Extra Space when I moved out of my house. I bought a 10x20 unit with the help from Dennis. He was extremely helpful and friendly and answered all my questions. Overall I am very satisfied and I know my belongings are in good hands! Amazing services and excellent management!!

Dennis was awesome. Took care of me like I was family. Thanked me for my business. Top notch service. Will definitely recomend. Very nice facility. Thank you. Give him a raise.Dennis, thanks again.

Had a good experience signing up at this new facility. The units were clean and the price was reasonable, with a promotion for one month free. Dennis at the front desk was very helpful and gave us a tour of the available unit size for visual comparison. Overall if youre in the area I would recommend this location.

Mary was amazing at the Round Lake location, she met me at the store before opening hours; as she is currently working at another location. I was in and out of there in 30 minutes or less and what an easy process it was. I really didnt know what size unit I needed but she sure did. I highly recommend Extra Space Storage and their buildings are very neat and clean. Thanks again Mary.

Great storage facility! Clean and available when I need to have access. Also, safe and secure in and out! Thanks to Bridget for the great customer service!!

Employees were very helpful and accommodating in getting me a convenient unit. Pricing was very competitive. I am very satisfied with the overall experience.

The facility is new and very clean. I left a message for Dennis and Bridget got back to me immediately. She was very hands on and helpful thru the entire experience and made me feel very confident about the service I would receive there.

Awsome Brand New Facility! I was first renter over a year ago and had a very slight price increase after first year. This shows how they want to keep longterm customers and are very price stable. Bridget was very helpful in explaining all my renewal options!!

Dennis was simply wonderful, he explained the pricing, showed me the locker, showed me the exits, took me to the door, to make sure my punch code worked. We chatted, I think I made a new best friend. The facility is clean, and I feel safe while inside.

Dennis and Bridget are amazing people to work with at Extra Space Storage! Dennis is so accommodating, friendly and easy to work with. The whole building is super clean and the units are very accessible. Bridget is very knowledgeable, super friendly and quick to help! We highly recommend this location!!

Dennis was super helpful while looking for a unit. Even though I didn’t get a unit today, I will definitely be a client in the future strictly because of Dennis at the Lake in the Hills store. I 100% recommend him!

Great clean facility. I worked with Denise and she was very knowledgeable about the facility. She was a pleasure to work with. I highly recommend using them.

Extra Space Storage is a clean and modern facility. Their staff are courteous, friendly and professional. Brigette did a wonderful job getting me setup with my first time storage rental.

Thanks Bridget for providing exemplary customer service! I really appreciate how fast and efficiently you helped me resolve my lock issue.

Dennis answered my call and questions with ease. He made me feel like all he wanted to do was help me out. Bridget was extremely helpful as well and easy to talk to. She made my experience less overwhelming and calmed my anxieties with her friendly and relatable personality. All I did was laugh the entire time I was there. Thank you both!!!

The Lake in the Hills location is the best. Dennis is great with customers!Update: Continue to be impressed by the customer service provided by this facility. When the staff were doing their routine checks they noticed some water in an empty lot next to mine. They notified me immediately and offered me a larger space for the inconvenience of moving my things. The staff had mentioned they would be willing to assist so we planned on doing it the next day. Lo and behold when my wife came back the next day everything had been moved for us! (I of course had given permission for this to occur but I didnt think theyd do it all for us!) Really a place that goes out of their way to help you out. Would definitely recommend.