There were two workers there so helpful Elizabeth and Elijah helped me get in and out in 30 minutes. they came along to help me.I was so grateful that they had patience with me

I think Travis is a pretty cool guy. He help customers and doesnt afraid of anything.

I went to Staples in Lake Mary and requested for assistance, because I wanted a buy a desk and a chair. They told me to wait for the manager near the desk that I would buy. I waited, and the manager just ignore me and decide to assist another costumer who had not requested for assistance. The manager didt even bother to tell me that he would be with me in a moment or tell another employee to help me.. So, I left the store. Today they didt earn it $400 due to their poor customer service!

Sold HP ink that will not work in printer. Took it back for a refund. The employee stated they wont provide refund for open box ink. Dang. I wish they would print DEFECTIVE on the box so I would not spend $36 and half a day just to get some condescending employee to brush me off to the manufacturer. Never a Staples customer again.

Visited this location in 9/04/2020. More than half of the computer chairs were not available nor can they offer another orders.I will gladly bring my business elsewhere.

I know they probably have trouble getting good people because they probably pay minimum wage, but perhaps more Customer Service training would be helpful. It’s all around, whether it’s when one calls, is in the store or print shop, they don’t seem well trained on how to handle customers.

The absolute worst customer service I have ever encountered. These people are the most incompetent and ignorant fools I have ever done business with. I ordered some business cards three months ago and I still have not received them. Every time I go to pick them up they either lost the order or there was a new person in the printing department and nobody knows what’s going on.I have finally just given up and gone to another store and had my business cards done in less than a week. How they stay in business is a total mystery to me.

My favorite Staples store! The print center always has my orders completed quickly and the way I wanted. The pick up in store option is also great for shopping online, and my order is ready to pick up within 1 hour. Every employee Ive encountered over the years have been friendly and helpful

The printing department is amazing. I received the help that I needed and they understood the urgency of the documents needed that they did everything they could to help me. The associate, Emily, was extremely helpful. Very appreciative. I went to Office Depot and customer service there was horrible and they couldnt of moved slower.

The Lake Mary Staples has been our go to store for supplies for long timeLast time, Alina did a great job of helping me.

Went in to get business cards. The girls in that department could tell i needed help. But they chose to ignore me. Will never go back.

Horrible customer service. Lady was facing away from me the whole time talking on her personal phone couldnt even get her attention to ask a question.

Big store with lots of product choices. Good prices on their weekly specials. Friendly helpful associates.

We went in earlier after we had called the night before. The night before they said they could help us with printing and designing a project board. Then when we went in they told us that we had to much information and they couldnt fit it on a 50 in by 40 in board. To add on they said that they wouldnt design it because of the 8 pages of info. They told us the only thing they could do was laminate the pages of paper then we could glue it on a foam board.

Didnt find the style desk lamp we wanted. They had much better lamps at Target. Prices and lower too.

I live in Lake Mary and have been shopping at this Lake Mary location for over the past 8 yrs. Never have i had any Staples staff being so rude to me as yesterday. I purchase a Turcotte Chair and of course needed some better assistance on few other chairs.I ask for help from a woman who was supposedly the store manager (Christine-)She was very rude in her response,I told her i was surprise to know that she was the store manager,her response was its different here.How about customers first?? Thanks to Miss Ashley the cashier who was very nice at check point. I believe people with professionalism and personality like her should be called managers and not the crap you have there,no experience.

Needed business cards in a hurry so went there despite reviews I saw. Staff was very friendly and helpful. Cards done on time and looked as I ordered them.

This used to be my go-to place for office supplies, but lately they have disappointed. I ordered something online to be shipped to store. I got confirmation it shipped and they said they would notify me when it arrived. I was never notified. I called and they said it was there for days but they did not have my contact info. They had email address and phone number with the order. I received the email saying it shipped. Why did I not get an email when it arrived? There are major holes in their workflow technology. Secondly, I went to get a chair they had in stock according to their website. They could not find one so they walked me to the kiosk where I could order it and the store would have it the next day. After ordering, the employee walked me to the cashier where I paid. I called the next day, chair did not arrive, called the following day, and so on, and so on. They just told me to be patient. Order tracking yielded an error, invalid order number or something. I went to the store to cancel the order and it was a big ordeal. Order was never placed despite them taking my money. It took phone calls to some other Staples company, and many other phone calls to resolve. I spent over an hour on the phone and days to resolve. In short, if it is not in stock where I can touch it, I will not buy.

Have good selection of pencil notebook computer office furniture electric pencil sharper go back this store

Save your time and energy and just go to office depot (better customer service) which is in the next shopping plaza. Had to go to Staples a few times and in just those few times, something always went wrong. Its understaffed, things dont get done on time as promised, they want you to pay for their mistakes... the list goes on! Good luck with trying to get someone on the phone with the copy and print dept. Will never go back.

Horrible customer service, transferred 3 times . Finally got someone on 3rd try only to be put on hold during my question. Hire more help!

Prices werent clearly labeled and paid more than I intended on my item. However they have a large selection of shipping materials that I found convenient.

Very helpful staff and my invitations were done in less than 20 minutes

Help was great. Had good answers

I like Staples when I need to go look for certain things Im pretty sure I can find them there

The worst. Always have to return items due to damage and get very bad customer service; dont understand how their still in business. The automated customer service at Amazon treats me better.

The employees there were very helpful with advise with my choice.

I was here about a week ago and two of their machines behind the print counter were down, now today one of their machines out front is down, one in the back is still down, and the one out front thats left is giving the person trying to use trouble. There was a line of people waiting for the machine so an associate asked what I needed, which was for a single page to be scanned to a USB. She went from computer to computer behind the desk before finding one that would do it. She then tries to print me a bill so I can pay at the front. Again she cant get any of them to work so she finally writes the sku number on a paper. I find out now that since she scanned the document rather than the broken machine up front it costs twice the amount. So Im on the hook to pay twice as much because your machine is down?! Since every visit there multiple machines have been malfunctioning Im done with this Staples. Theres an Office Depot in the plaza next door.

I only gave this Staples one star because I had to. The worst experience ever. The manager, Erin, was just awful. We were there on a Friday evening and were told to come back Monday to order the TWO laptops we wanted. When we returned on Monday morning she treated us horribly and would not help us get the two computers from another store like she told us. This store is 2 miles from my house and I will never spend another dime there.

So I read these reviews before all this, but its the only staples in the area of my appt today...I used to work for Staples, not this one, but still. I started calling at 7:55a.m. (knowing they dont open till 8), but still trying to get the copy and print email so i can send in four pages i need printed by 8:30a.m. She said that there are some other big orders ahead of me and they cant print my order that fast. I explained to her that I used to work in copy center, and happen to know that it would take less than thirty seconds to print off my papers. But she didnt care. She told me to come in and do it myself (which i dont have time to do). I asked her, Are you a manager? She said, Yes I am. I said, Is your name Erin? Yes it is. That explains the reviews. Then she said, There ya go. and hungup.

I have been using this store since it opened and have always been happy with the service.

Excellent attention very practical and fast

Staples isnt what it used to be. I had two questions on two different products, and the employees did not know the answer.

Very helpful and professional people.

*****AVOID AT ALL COSTS*****I had recently purchased a Groupon which entitles me to a large outdoor banner.The Groupon clearly states for in store use only.I entered this location on Thursday 4/23 in the evening. I patiently waited in line while sales associate Logan ignored me and the customers behind me. Once he finally (and rudely) acknowledged me as a customer I inquired on how to use my voucher. He condescendingly advised me how I needed to order it online. I advised him of what the voucher said, however he never cared to even look at it b/c he “just didn’t understand.”He then handed me a mouse, turned his computer monitor around and told me to “just order it,” and then took the next customer. Obviously I could not order it b/c again it is an “in store” purchase. He then advised me to go home and order it, which again I could not do.This young man could not have been anymore useless. He never even attempted to ask another associate. His inability to provide any customer service and his straight up ineffectiveness at his position was an immediate turn off to me, a customer.I went back the next day 4/24, in hopes of finding an efficient and different sales associate in the print center. Upon my arrival the station was unmanned, about 3-5 minutes later (after having someone paged) a man came over. This man casually walks up to us, again with no acknowledgement until I force him to make eye contact with me. This man, turns out to be an assistant manager. I could not believe a man who lacked such urgency to help a customer was in a managerial position. His name was Lewis and he too insisted that I must use the Groupon online without ever asking to look at it, as I held it in my hand.Ultimately, I left the store and have advised Groupon that I require a refund, which they applied.

Worst customer service in the copy/print dept. I definitely will not go back.

Great help great products

HORRIBLE CUST SERVICE!! NEVER GOING THERE AGAIN

One of the worst stores to shop in.Customer service is terrible.

Poor customer service. Employees barely pay attention when you’re looking for something specific.

Usually has the office supplies I am looking for, I do not interact with the staff except for checkout and they are usually friendly.

Apparently they close at 8:55pm... Knocking on the door, i had a series of strange stares with no responses. Please, next time, response to a potential customers standing outside before closing hours. Now I must go to walmart..

Yikes... Customer service is horrendous and coil bound booklets were poorly made

Not very helpful staff!

Online in store pickup is very slow.

Line took way too long for no good reason.

Good selection; short staffed.

Amazing

Great