From the time I pulled up to the time I picked up my car after service was completed, everyone was friendly and service was great. The courtesy van was a huge convenience getting me to work and back to pick up my car. I have always had a good experience at Regal.

Appointment was easy to arrange. Service covered oil change, checking all fluids, rotating tires and fixing a broken front sprayer to windshield. Timing was two hours but that was okay as I waited. Advised on the status of my brakes and the need to replace them in three months depending on driving habits. I appreciated the review done and advise given.

Great service. Bought my Honda Civic. Great greeting and guidance through entire process. Made process stress free. Very grateful for guidance. Got what I wanted in a timely manner.

I called the service department about 11:00 A.M. on a Saturday and was told they were booked for the day. I explained that my 2 year old Honda had a bad battery. I was then told to bring it in and they would take of it for me.I dropped it off and left because I had no idea how long it would be before it was ready to be picked up.At 1:15 P.M. I was leaving the dealership with a brand new battery in my car. The best part is there was no charge to me. It was all covered under warranty.I would like to add that the service advisor was understanding and anxious to help me get my issue resolved in a timely manner even though they were booked solid for the day.

Levi was awesome, very helpful and professional. They got my car in the shop and fixed very quickly and Levi made sure to always keep in touch with me and let me know exactly what was going on. Extremely pleased with my service.

Regal Honda is the best. I will not take my vehicles anywhere else. Over the past 5 years we have bought 7 cars from them. Will not go anywhere else.

Our experience at Regal Honda was excellent from start to finish. Special thanks to our service professional, Alondra. She was friendly, knowledgeable and a great communicator. Thanks again for a hassle-free experience.

Chrissy is great. Gets you in and out without wasting your time and makes sure the job is done correctly.

Tried calling advisor “j” that the problem wasn’t solved. Left message, no call back. I’ll be happy to talk to a manager to discuss the details.EDIT: 8/19/21 Increased rating to 5 stars. Regal responded to my original review comment and handled the matter within two days. Communications were professional and courteous and I’m happy with the outcome.

I had a very pleasant and fun time purchasing my vehicle. Everyone was great, Bryant Stallworth, David Cruz, Thomas Farris and Sammy De La Rosa. I would give them all an 11.

Key Fob issues with my H-RV. Rob is an excellent communicator throughout my service experience. Service is attentive to your cars needs. Honda also has availability to drop you off and pick you up from work should you not be able to stay while your car is being worked on. The only frustrating issue is calling to get an appointment.It seems they do not have enough coverage on the phones. each time i have to call multiple times to speak with service. But once you get your appointment, rest assure, if you get Rob, he will take care of your car!

I had an 8:45am appointment for an oil change on 5/11/2021 for my 2021 CR-V. The service was courteous, but after 2 hours, I hadnt been notified that the car was ready. When I asked the service advisor if the work was done, my keys were next to the completed paperwork. I will never know how long it had been since the work was completed, but two hours is too long for routine maintenance... especially with an appointment.

I have been using Regal ever since my late husband and I bought our CRV there new in 2004. We also purchased a new CRV there later for our daughter. The service and value have always been outstanding. The only problem that I have ever experienced was this past Saturday when I came in to have 4 new tires installed and aligned. My appointment was for 10 A.M. and I arrived at 9:50 A.M. I waited for 3 1/2 hours for my car to be ready. To me that seems excessive. Ray Taylor was, and always has been, the service technician who oversees the progress of the servicing of my car. I cannot say enough good things about Ray. He kept me informed about the progression, and apologized profusely for the amount of time that it was taking. I dont what the problem was, but nonetheless I will certainly return again when I need service or a new car in the future.

I had a second service that was great. Customer service was excellent. I dont mind given 5*. I hope Regal continues to put customer first. Due to previous bad experience with dealers while buying a new car or service my new car. I have a hard time to trust dealers. They have to work on changing customers bad perception of them. They need to follow Walmart example of keeping customers satified all the time.

Everything was GREAT. Worked with Ron. Last booth on the right when you walk in, he knew his job and handle his business. Also worked with Marissa she was GREAT also. Giving them both 5 GOLDEN STARS.

The supervisor whos name is Matt was very polite and very helpful. Also the sales dealer, Kaylee Kilkingworth was also very pleasant as well.

Regal Honda RocksExceeds the Bar on Every Level,Chrissy Service Advisor, just doesnt get any better....... AWESOME on every tier!Cashier Super Super Nice, LOVE Billy Courtesy Driver TEAM have ALL treated me like VIP, doesnt get any better!Ryan Salesman Our Fav, Words are Golden Ryan Rocks!

I was out of town and had a flat tire. It was nice they washed the car after the service, but somehow they bent my tag. The manager was not available. I was told they would be in touch but there was never any follow through even after I followed up.

Our radio on our 2021 Honda Passport had intermittent crackling and popping issues and we got it fixed under warranty with zero hassles. Chrissy, our service rep was awesome and kept up good communication with us, and was exceptionally friendly in person as well as on the phone.

The battery in our 3-week old FIT died while the car was parked in our lot. We contacted Regal and they replaced it under warranty. Everyone from our salesman (who we contacted first) to the service advisor did their best to settle our problem as quickly as possible. We were 100% satisfied.

Regal Honda & GMC is my dealership choice. Chrissy is my go-to rep. I get best service and best value.

No hassle quick turn around on warranty repair.

My tires had lost air pressure. Regal checked all four for leaks punctures, and foreign objects. There were none, My tires were inflated. There was no fee, and I was on my way within the hour. That is why Im still a customer of Regal Honda after 26 years.

I dropped my car off, and requested the pick up before 5:00.All my concerns were examined.The car was ready as requested.I would definitely 👍 go to Regal for all of my service needs.Very happy I chose them.My Mom bought her new Pilot here and is extremely happy, as well!

Running lights on Headlights were not working, luckily they were still in warranty and they replaced them for free.

Chrissy always makes sure everything is as you expect even when shes having technical issues of her own. (Her printer 🖨 wasnt working and she didnt hold me or the line of customers behind me up). I hope your business treats her well because she keeps your clients coming back. I know your mechanics work hard but dealing with all of the unique personalities is a gift and Chrissy has it.

Good service to replace key fob. Thank you.

I had an oil change and rotation. The staff was very professional and courteous. They were done in jiffy, and I was on my way. I will be their customer forever

Im a bit disappointed to hear they could not find anything wrong. Not only did the check engine light come on twice, each time the vehicle lost power and we had to pull over 10 minutes before it would resent. One time maybe a fluke. Twice in one trip is a problem and it was not found. Now we take the risk driving long distance again and it doing the same thing.

I brought a new Honda CRV n they were nice fast courteous n friendly Shane n Eric is a 100% n my book

They over booked their appointment so you have a long wait time. An adequate communication between everyone.

Had them look at my driver seat couse sometimes it dont work they told me theres is to much wight in the seat

I bought a model CRV Honda. Ms.Kaylee Killingsworth was very nice to showing and explaining all the details about it.I am very happy with my new car and I am very grateful with Ms. Kaylee. She is awesome.

8am Saturday morning appointment for oil change, tire rotation and recall for software update. 3 hours to complete... Invoice in email, which was cheaper, stated different price from physical receipt . When asked service rep he said our computer prices havent been updated in a while and nothing he could do... I have been here once before without any issues or delay. Definitely will reconsider using them in the future.

Ryan was very helpful when helping to find my new car. I was very nervous going in because this was my first time buying a car. Ryan and the whole team walked me through everything and made sure that I understood everything. They let me ask every question I could think of, and they answer in a friendly, polite manner.

The work and the service is always efficient... and courteous even though sometimes repetitive... but maintenance and cost is always needed to keep your vehicle going and Honda is one of the best vehicles Ive ever owned. And sometimes Honda is the only service you can trust for more complicated services on your vehicle. Regal Honda if anything is reliable and deserving of your business and will get more of mine when I can afford it.

Super professional and fast. Nice waiting room and free coffee. Adam is the best service provider!

We love Chrissy. She is the best.

Excellent services n not long waits

Terrible Phone system and a website that doesnt work properly on my phone, even using the desktop site view. But after I got there, I had great service from Ray. It was the best experience with a mechanic I had over the last year. I was pleasantly surprised to see my tire fixed, my engine clean, and my fluids topped off when getting my oil change and tire patched.

Bought a brand new Civic from Josh and Ryan. They were excellent!! Friendly and helpful! & they even helped surprise me with some roses! I drove to Regal after getting frustrated at another Honda dealer. They had an awesome inventory here and were more than willing to help me with what features really matter!! Even tinted my windows before I left! Would definitely reccomend this dealership!!

They did a complete inspection and so far no problems.

I purchased a 2020 Honda CRV EX from Josh Woodard at Honda Regal. My experience with Josh and the other people involved was excellent. The car I was interested in was not on the lot but Josh said they would see if it could be found in their network. It was found and delivered in less than 48 hours. Josh also helped me understand much of the technical part of driving a new car these days. I am an older driver and he was patient and suggested I drive the car a few days and come back and ask questions about things with which I still needed help. I did, and Josh again was very helpful. I normally do not like buying a car, but Josh made it a nice experience. I am happy I went to Regal Honda for my new car, which I am enjoy each time I drive it.

I find the people mainly Crissy is the most helpful of any service person I have ever had . I would recommend them to anyone mainly because of her. Yes they did a good job

My wife and I have bought three vehicles from Regal Honda. The service department is what keeps us coming back. They make it easy to keep our vehicles well maintained.

Adam Phillips is a great guy who knows how to take care of customers.

Regal employees did an excellent job.

Service fasr and effectve

Quick oil change and tire rotation plus some recall repairs. Need to let the customer know that some user options need to be reset due to the software updates. Will definitely return for follow on services!

Very knowledgeable. Angelo kept me up to date. Thank you Angelo.My best experience so far.

Ray Taylor has great customer service

Alex was super friendly, professional, and efficient during the whole process. From the moment he greeted us at the door, through explaining the services my car needed, Alex was very thorough and honest with what needed to be done.

Apparently making an appointment is not when your car will be serviced, but merely when you can talk to an advisor. So appointments dont mean anything, took them over an hour to even think about my car or telling me they were running late. Hard to plan your day when the car dealer is involved

Rob Young was great! Very helpful, polite and professional . I would recommend Regal to family and friends.

Came in for oil change, tire rotation and to diagnose loud buzzing/humming noise coming from the front driver side. I told the service advisor Jessica that the car was due for a bigger scheduled service but need to find out what the noise is first. We were told we would need to leave the car which was fine. When we went to get items out of the car, Jessica had left the car running for about 10 minutes just wasting the gas for no reason after she started it to check the mileage. The next day we got a call saying that the car needed brakes, new tires and an alignment all for around $1000.00. I thought it was strange seeing as how the tires were only about two years old. I said ok to the work and went to the dealership, asking to see the old tires. I spoke directly with the tech and he told me his diagnosis was road noise from the tires. We still couldnt pick up the car until the next day. When I paid for the work, I spoke with Jessica and she informed me that the noise is still there and now it seems to be coming from the front driver side wheel bearing. I was really upset with this situation because not only was the problem not fixed by him misdiagnosing the problem, but we werent ready for tires and brakes and only did it because we thought it would fix the noise, as advised by the technician. As I expressed my frustration to Jessica, she informed me that she would be calling us on Moday March 22nd after she spoke with her manager. Today is March 26th and we havent heard from her or anyone at Regal Honda. We also found the old oil change sticker on the driver side floor and the paper backing to the new oil change sticker also on the floor as if our car is a garbage can. Ever since the visit to Regal, the check tire pressure warning has been on even though the tires look fine. So thats a another issue.In summary, we are out nearly $1200.00 for work we didnt need yet (how much do Kelly tires really cost anyway?), the bearing is still damaged and nobody called us back from Regal.

I had a great experience at Regal Honda Service Center. Service appointment was quick and thorough. Staff was kind and helpful.

The person of customer service, she was professional and sweet I felt so comfortable with her. Shes great, thank you

Ceramic coating put on my lease, love it so far!! Thanks to all!

They have always been very professional and prompt, whether its a large or small job. They also keep you informed.

Awesome service, Mallory was great - excellent customer service, attentive and knowledgeable. Rob the manager was friendly and give us a great deal on our new vehicle. Highly recommend Regal Honda and ask for Mallory !

I was extremely impressed with the level of customer service in the service department as well as how quickly they completed the oil change. The only negative I experienced was when I was driving home my tire pressure guage came on and had to add air to my tires which concerned me because prior to driving to Lakeland to get my car serviced, that warning has never come on.Patti Gross

I bought a Honda this past September and brought it in on January 12th and ended up trading it in for a 2020 Honda CRV which I had no intentions of doing but thanks to Ryan, Awesome, wonderful, thorough, very polite and Freddy my financial representative who was so great getting me approved, very cordial and also very thorough much to my surprise got the job done so I could upgrade to a 2020 Honda CRV hybrid that I just love. I would recommend both of these individuals without any hesitation to anyone. They are both great asset to Honda. Thank you guys Carol Hood

Had oil changed with the multipoint inspection, everything was marked green like it was good but I decided to check myself before leaving and what do u know airflter was black n full of all kind of stuff, it was never really checked . Lost all confidence over there

Thank you for the speedy service. Everyone in sales and service was very helpful and courteous. I was treated like I was the only one there.

Quickly identified problem and I was in and out within the hour.

Best guys Honda has to offer...amazing service thanks rob

I love coming here. Everyone is very nice and professional.

My service coordinator, Kyle, is great ... I’ve worked with him for several years. I appreciate the waiting area & amenities ... I’m always comfortable.I was very disappointed by a woman in the waiting area - who I thought was a customer at first but later discovered to be an employee. She kept her mask below her chin, except when she approached a customer, when she placed it below her nose. I was quite concerned that the dealership would allow such behavior despite the scientific evidence supporting masks. She was (almost) the only employee who was not respectful of the health of others present in your dealership.Please create a policy that supports your employees and customers.

Mr. Ray was a blessing to me because through all the mishandling, lack of communication and dissatisfaction from the extended warranty company Mr. Ray was still was professional, kind, polite and very helpful anyway he could to make sure my car got fixed.. He went above and beyond to make sure I had transportation to work even after the warranty company didnt do their part..( My car had very bad oil leaks)I give Mr. Ray and the whole Regal service Center the highest appreciation!!

The service department is extremely professional and efficient. I was in and out in less than an hour for oil change, tire rotation, and service system inspection. My car was even washed and cleaned upon return. I am totally happy with Regal Honda!!!

Efficient service to fix fuel pump

Super fast service

My alternator went out. Rob Young ordered it. Said my car may not be ready until Wednesday. Gave us a loner to use. Called me on Tuesday and said my car was ready. Id say thats great service. Im always very happy with my service at Regal Honda and Rob is always great!

They always do an excellent job.

Regal employees are the greatest. They make you feel like family. Chrissy is Awesome.

I have new Crv 2020 and woke up to a dead battery. I called the service dept and spoke to Jessica. She gave me different options on getting my car to the service department. Jessica took care of the dead battery issue, oil change tire rotation all at the same time, it was a pleasure working Jessica. She will be my go to person at the service department.

Rob Young is a man of his word. Quality guy.

Chrissy was very helpful and tire prices for Michelin were cheaper than any tire store. Very pleased with Regal.

I took.my car in because my car.said it was time to do preventive maintenance .

This service was to replace recalled parts. I had an appointment and they said it would take 1 hour for the service. My son showed up on time and was ignored for a half an hour then was told that it would take 4 hours to do the service. We couldve planned to leave the car there if they wouldve just told me when I scheduled the appointment but my son was blown off and called me after an hour passed to pick him up. People that showed up after him were being taken care of. I have not ever received this kind of customer service experience at the other dealerships.

Easy to schedule and service appointment was confirmed in advance of the appointment. Great experience, welcoming atmosphere, explanation of service, completed as promised. I will return and recommend to all. 😁

Touching up and cleaning of entire car inside and out.

Great experience as always, thanks to Jim S.

Very professional employees and extremely helpful.

Always the greatest service with Ray Taylor!!

Excellent Customer Service by Rob Young

I purchased a new automobile..

Very good 👍

Great dealership for all service and maintenance needs.

Great, friendly staff. Appointments were kept on time. Waiting area has free popcorn and bottled water. Diagnosis and repair accurate and quick. The only dealership I have ever enjoyed visiting. Ray, my service technician, was great.

Regal Honda Always Services My Vehicle on time and with complete professionalism.

Just got back from a trip and needed an oil change. Called them up and got scheduled for an hour and half later. Showed up at the appointment time, got right in. They were very busy, but moved everyone right through. Ill be back for service on my new Honda as well.

Easy to schedule an appt and good express service.

I would like to thank Doug and Eric for helping me get into I car I liked. Thanks for making things work out.And thanks too you as well. Jordan . I would recommend Regal Honda for your next purchase

Regal Honda is like my family. They always want your money. You are glad to give it because they treat you right.

Best experience buying a car hands down! Shane and Brittany made it so easy and made sure I was absolutely in love with my car before I made my final choice. Would highly recommended going to them for a car.

The employees at Lakeland Regal Honda are always very nice and helpful!

Experience was very good and timely.

Very good over the top

Chrissy was my service manager, always amazing, knowledge and being very personable are some of her finest traits .