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Prestige Audi Service Center
9201 W Colfax Ave, Lakewood, CO 80215, United States
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Prestige Audi Service Center

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ro
Review №1

Great service especially since it was a Major Repair on an extended Warranty.Loaner and a Delivery of My Vehicle after it was Repaired. Way above and Beyond since I Live 3 1/2 Hour’s from the Dealership.Thank You So Much!

Al
Review №2

I recently moved out of state, and one of the top 5 things I miss about living in Denver is Lucas at Prestige Audi Service.I have been working with him on my 2016 Q5 for the past 2 years and it has been the best service experience -1. Service Explanation - Lucas is able to explain issues the techs have identified and articulate the upside and the downside of the different options, which allows me to make an informed decision (as someone who knows nothing about cars)2. Timely - Turnaround estimates are spot on (if not exceeded), which makes it easy for me to plan around getting my car serviced3. Communication - I can rely on Lucas to provide updates on the progress of service before I even start wondering where my car isI feel like my car and I are in good hands when I go to Prestige Audi - I trust them (and Lucas) explicitly. Low key contemplating driving back to Colorado just to have my car serviced here...

Su
Review №3

Im always impressed with Cory and the Service Center team at Prestige. They might be a little more expensive than an regular car service center, but I am confident in their abilities. They are also great about figuring out the solution, no matter how difficult it might be. Appreciate them!

Ja
Review №4

Timely, efficient and super friendly! Took care of my issue quickly and with updates throughout the day. Great customer service and service overall!

ME
Review №5

This is the 5th vehicle I have had serviced at Prestige - 4 of which I purchased at Prestige in 40+ years. I’ve always been treated exceptionally. That is why I always go back to Prestige for my auto needs.

St
Review №6

The Customer Service here far exceeds any other Audi Dealership in the Denver and Colorado Springs areas. We live in Colorado Springs and we drive all the way up to Prestige Audi for all vehicle services, due to their excellent customer service and quality of the work they provide. Prestige has been very consistent in their service delivery, which is a really cool thing to offer nowadays. Because of this, we will always make the drive to Prestige Audi for maintenance of our vehicle.

Jo
Review №7

In addition to the alignment, the performed 2 recalls. They kept me updated and did it all in the promised time. I often avoid dealership but this was a very positive experience. I can truly trust these guys.

Mi
Review №8

They helped me out is a much more timely manner than anyone else in the city was able to. I’ll absolutely be giving them my business from here on out.

Jo
Review №9

This Service Department has gone above and beyond in several occasions. I travel from Out of state for my services. Great personal experience from Chris Always.

Me
Review №10

Prestige Audi is top notch. Ira was amazing to work with. Extremely communicative and they were able to finish repairing my car by the date I needed. Thank you Prestige Imports Collision Center for all of your help.

Da
Review №11

Service Advisor Corey Robinson was great. Kept me updated and showed me how to operate a few controls in the car i was confused on after its service. Was patient and explained controls clearly Car was also washed - sparkling clean

Ja
Review №12

I recently had my daughters car in for an oil change and could not be happier with the service team at Prestige. The communication from the service team was excellent and the service provided was exceptional. Our service technician did a thorough video review of the car, sent me the link, and then called me to review the video. Everything was done on time and done as communicated. The biggest surprise to me was the cost. We received an exceptional service experience for about the same cost as an oil change in any of your corner quick lube companies. We will definitely be going back!

Ju
Review №13

I recently purchased a pre-owned Audi R8 from Prestige. Jose Luevano was my sales associate. He was great to deal with. He answered all of my questions in a timely manner and took the time to send me photos of the vehicle. I also dealt with Matt Tom, the sales manager and Roman Castro the finance manager. Everyone made it a great experience. I highly recommend Prestige Audi.

Vi
Review №14

Professional, friendly, capable of identifying and correcting warranty issue when Audi Denver could/would not without attempting to charge exorbitant fees. This is the only Audi dealer location I would recommend.

Da
Review №15

Prestige has always been very helpful and professional. I appreciate the people that work there and their ability to help.

Je
Review №16

Great communication and timely. Service team was easy to work with

Wi
Review №17

I always get good predictable consistent professional service from Cory. No problems at all.

Bo
Review №18

Corey always does an outstanding job getting me in and out on time. Car was finished early! He always offers a loaner which keeps me coming back. A side note...as hes delivering my car he sees a half full bottle of windshield washer fluid I have on the back seat floor. He tells me to hold on a minute, runs and fills up the bottle for me. Obviously he didnt need to do that, but thats what makes Corey and Prestige the best choice in Denver for servicing my Q7! Even though Prestige isnt cheap--not even remotely close--I keep coming back due to the quality of their service.

ai
Review №19

As always the service and help provided by the dealership is outstanding. To be honest it is their level of service that keeps me coming back to them as a dealership

Ha
Review №20

Outstanding team! Always excellent service.

Re
Review №21

This place was amazing!! Very pricey but its Audi, wouldnt expect any different! They did a great job and kept in touch and also gave a loaner car no questions asked!! Thanks Audi!!

Ch
Review №22

Always extremely timely. Inspections are thorough, helpful and free. Never had a bad experience and their level of professionalism is truly worthy of the name Prestige.

Je
Review №23

Well, I took my car in for an oil change almost 3 weeks ago and still dont have it back. I was told the drivers door broke in the car wash and theyd have to replace it. I asked that they detail it while getting it fixed for the hassle.When I went to pick it up, the door was not properly attached. It was uneven to the rest of the car and they obviously hadnt repaired it correctly. They said it settled wrong overnight but that obviously translates to we did a poor job.I also mentioned that the outside was dirty and the inside hadnt been cleaned. I was told they thought I just meant the outside when I asked for cleaning. But when I pointed out how dirty the outside was, I was told it had sat out overnight in the rain. Why not just clean it correctly? How can the dealership break a car and then skimp on fixing it? Im guessing its because Im a woman and its not a $100k car, they just dont care. I would advise going somewhere else. Very disappointed and frustrated by this service. I certainly wont purchase another car here and would recommend every woman avoid this dealer.

Er
Review №24

Excellent customer service!

Ha
Review №25

Great service. Everything done as promised.

an
Review №26

The employees are very professional and efficient service.

Su
Review №27

I purchased my Audi from Prestige, all of my interactions have always a great professional experience. I continue to be impressed with the service from the service center.

To
Review №28

Excellent service, timely repair and service, always keeps this customer informed about length or cost of service repairs

Ja
Review №29

Matthew Lindsey was over-the-top assisting us with guidance and updates while our Tesla underwent major body repair due to a collision.This was a huge repair (7 months) and Matthew kept us informed every step of the way.He is kind and considerate.We were very grateful Matthew was on our team.Additionally, the Prestige craftsmen did a wonderful job. You would never guess the car suffered any damage.

ST
Review №30

They did a great job, car looks new.

Jo
Review №31

Professional young man, Corey checked me in and out in the amount of time he said I would be there for my oil change and check up!

Sa
Review №32

We had a key made, which you can only do through a dealership. Not cheap ... but the service above and beyond the key was exceptional. They did an overall review of the vehicle and shared a video of the process. It was very thorough and eye-opening. It left me agog.

Jo
Review №33

Great team at Prestige and outstanding customer service

Ma
Review №34

Ryan was great to work with and provided detailed information on maintenance provided.

Sa
Review №35

Very happy with the service.

Sh
Review №36

I was very pleased with my service. My warranty had expired a few months back and Prestige called Audi and got an extension that covered the cost of my service.

St
Review №37

Best customer service! Thanks Lucas for the excellent service

Dr
Review №38

Best Dealer ever. I usually dread going to any dealer to buy a car but this dealer id unique. It is reasonable, on time and doesnt waste your time . Petko in Sale did a great Job and Michael in Finance was a straight shooter.Thank you

Do
Review №39

Exceptional service! The people are not only friendly, but so knowledgeable. Perfect place to take your Audi!

Bo
Review №40

They always make sure everything is done perfectly and are quick to resolve any. issues. Fantastic customer service.

Ma
Review №41

Chris Gugielmucci in service is amazing!

Er
Review №42

Made new key for me. Small job but on-time and amazingly responsive. Loved the communication. Will use them for all of my service needs.

La
Review №43

This was my first time at prestige, and I’m glad I chose them to service my Audi.They were very professional and provided excellent service. I’ll be coming back

No
Review №44

Great service. Fair price. Very professional.

We
Review №45

Efficient service team. Takes me twice the time to drive here, but I much prefer this location over Littleton where oil changes take 3-4 times as long.

Ke
Review №46

Honest, consistent service each time we walk in the door, year after year. Thank you Corey Robinson and the rest of the Prestige Audi Service Team, the Waryans.

Da
Review №47

Corey did great! No issues at all

Ja
Review №48

The GM Scott went above and beyond to make sure I was happy.

Co
Review №49

Great service department. In and out as promised. Loaner car provided.

Da
Review №50

My husband and I have been Prestige Audi owners for over 10 years and weve had great sales experience as well as service. Will continue to patron with them until we move for retirement.

st
Review №51

Another exceptional experience at Prestige Audi. Ask for Chris in service he is great

Ar
Review №52

I trust this business with my car. They are exceptional!

Ji
Review №53

Its not cheap, but it is quality. You get what you pay for. Great communication, commitments are always met and they fix things the first time.

Jo
Review №54

The staff at Prestige Porsche are friendly and professional, I’m always treated well. They are a pleasure to deal with.

Si
Review №55

I purchased my new A5 cabrio at Prestige late last year, great experience.Onto service...Made an 8:30AM (and WILL WAIT for my car) appointment for the first oil change. Arrived at 8:15, told the guy who greeted me, “I have an 8:30 appt, and I’ll be waiting.”10:00, I ask the guy in the drive up/drop off how much longer? He said “I saw your A5 in the bay. Chris is your service advisor, he’ll come talk to you.” Chris never shows up, so At 10:20, go to the service advisors asking where Chris is and how much longer for my car. Jared takes care of me, “we’re writing the paperwork up.” I ask, it’s not done? No. “I had an 8:30 WAITING appointment”“Oh, sorry. We can get you a loaner.”I get in my car and leave. The “service” is a crock of manure.Prestige Audi customer service is HORRIBLE. Not going back.

Da
Review №56

Great service

Le
Review №57

Service is always outstanding at Prestige Porsche

De
Review №58

Exceptional, invariant, excellent quality service.

Ma
Review №59

Exceptional.

Sh
Review №60

Very professional team!

Ga
Review №61

I had a blow out of a run flat tire on my 2021 Q5 and could not get it fixed in Summit County but arranged to get it to Prestige.The service department people were great. Dustin took care of everything including one other small problem and also had the 10,000 mile maintenance completed while there. All services were completed while I was out of town and Dustin even arranged for a Lift pick-up upon my return back to Prestige. Five stars!

Information
7 Photos
61 Comments
4.8 Rating
  • Address:9201 W Colfax Ave, Lakewood, CO 80215, United States
  • Site:https://prestigeaudi.com/?utm_source=google&utm_medium=organic&utm_campaign=GMB_service
  • Phone:+1 303-872-9990
Categories
  • Brake shop
  • Auto air conditioning service
  • Auto repair shop
  • Car inspection station
  • Car repair and maintenance
  • Diesel engine repair service
  • Oil change service
  • Tire shop
  • Transmission shop
  • Truck repair shop
Working hours
  • Monday:7AM–6PM
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:7AM–6PM
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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