The amiability of their workers and their help doing that you can count with help for your car parts necessities

The one on Niles seems to always be busy and doesnt always have the parts I need. Probably better to call in advance before I go next time.

Customer service is good, but the lines are always extremely slow even if you dont need to order anything and just want to check out for a quick item; they still make you stand in the parts line. Seems like bad management because they always appear to be understaffed. I would of put 1 star but the people who work there are still friendly.

For having just one guy at the register and a line of about 10 different customers... this guys handled it very well I was customer 8 and was out of there in 20 minutes... he was very knowledgeable of the store and answered all phone calls... give this guy a raise!!

Is 4 workers standing around, 8 people in line and no cashier. Arvin autozone is much better.

Bought a 2 ton engine hoist online. I had spoken to someone at the store prior to the purchase and was told they had none in stock they’d have to order me one new in the box. They called and said it was shipped for me to pick it up. I showed up and they were trying to sell me the loaner as brand new! Lol I don’t think so buddy! I got my money back and got a new one at a different store. Don’t trust them at all!!!!!!!!! I’d much rather go to Olive Drive to manager Jesse Amaya he always takes care of his customers!!

If you just want to come in and buy a simple item from a counter and leave then you better go some where else. This place is slow and doesnt have a checkout for a simple off the shelf purchase. You are goung to be in line for a lobg time since you have to get in libe with customers who are ordering parts. Most of the time theres only one register open and everybody else is just walking around or chatting in the back. Fast service is non existant here. Seems like manager doesnt care.

They take for ever in the register they need more employees only 2 registers open and other employees in the back doing nothing

One person in the register 5 or 6 in the back walking back and forth

Slow slowwww service

Good service, but a little slow sometimes. Of course, auto parts stores are notorious for that in general.

So I called to make sure part was physically in store before I drove 45 minutes. The associate checked and put a hand on it to assure me. I was also waiting to hear back from the regional manager Joann about a starter I had purchased I think in early 2000. Well I arrived and the transmission mount was similar for the most part, but the holes that secure mount to transmission did not line up like the mount I brought with me. So as I was thinking about mount I decided to call Joann back since it had been over 4 hours, I’m sure she had to hear from corporate and also busy going store to store. Cause when we spoke earlier she was at Wasco and now she was at Shafter store and I was in Lamont. I had her number from when we talked and touch bases with her about my starter. She called store manager Juan and by time I knew it, Juan brought a new starter and I gave him the core. The process was quick and I was walking out with my starter. These are the experiences that keep me coming back to shop at Autozone.

Ive gone back and forth for the past month or two (not because I got the wrong parts or anything; it was to get brakes and a battery for 2 different cars) and theyve been helpful and patient with me. I went at 9:50pm last night and the guy was still in full work mode even though it was almost closing time. Usually, people have attitudes or dont want to help when its so close to closing. He went out to check my car to tell me what brakes I would need.A few weeks ago, they also installed the battery I purchased there. It was difficult because I have an old, beat up car, but the guy got it done.Auto Zone has awesome deals and discounts.

One of the worst auto zones to go to.Ive been coming here 16 years only because its close to my home. Go only if you know what you need exactly. Not knowledgeable on anything and will try an argue there right. Luckily I know what Im buying before I enter

Nice and alway eeady to help employees.

Workers take long on the register

Excellent customer service. Was given a refund without a receipt. They were very willing to work with me. Very helpful and friendly

The workers are very helpful and friendly.

Really helpful

Found what needed quick service

I want to AutoZone today I wanted to buy an alternator for my car I went to one local in Bakersfield and they told me the only one that has alternator for a BMW is the one in Lamont so I drove all the way to lamont then one of the workers name Anthony help me and he was very rude and he told me is it for your car and I told him yes cuz I want to fix my car and then he told me you drive and I was like yes and hes like dont take this personal but you should go home and do your makeup and hairnot be fixing car cuz girl dont know how to do that I felt very offended never going back 😞

The own manager doesn’t even know what’s going on ask for a oil filter and he said they didn’t have it then the GREAT employee said yes we do . WOW promote that guy instead

Good place

They can be too rude at times

They have all the right parts, For the right price!!!

This is by far the best AutoZone in Kern fast friendly service. Not like some of the other stores were you are lucky to even get service at all.

Today was excellent service wasnt too crowded got in got the right part and got out real friendly knowledgable guy therethat helped me out didnt have the second part i needed gave me 2 options have it there by 7 tonight or i could go to another autozone and he will place iton hold for me real friendly service

Employees not knowledgable carefree ordering parts takes 2 /3 days ouch hopefully you werent in the gym like me and I broke down in town but I had to get the hell out of there so I had to go to Napa which is across the street

Workers try to avoid helping you, you have to call them out, if not they keep walking past you

Love the experience here, very knowledgeable staff, would go again

Theyll answer all questions you have

Fast service combined with knowledgeable staff.

Nice people

Good costumer service!

Great for your automotive needs.

WORST CUSTOMER SERVICE EVER!

Very bad service. Hardly anyone in the front desk. Always people talking in the back while theres a big line of people waiting.smh.

Very poor service, inexperienced staff, recommended the wrong part, long lines while employees gossip at front desks while customers wait for service. Cheap quality rebuild parts.

Great Service from the Commercial Dept.

Great parts good service

Great customer service

Worst autozone Ive been to. Bad customer service. Long wait time. Not very helpful, and they always seem to just give you the runaround.

I bought a fuel cleaner and GOT the SECOND one FREE!!!!!

My place to go when I need an answer for my car. Last time I was there was 2 weeks ago, & I like the answer they gave me.

Took tooooo long to get help..

Nice and helpful people

Need more people at the front desk,waited 40 min just to get seen..

Bad customer service lines take for ever

Long lines but very helpful.

Good

They r the best

Good service !

Horrible attention to customers

They had the part I needed.

Amazing service

Always a line and always understaffed

Grate

Good service

Good

Awesome

Fast and friendly

Bad Customer service

Excellent service

Good

Ok

OK

He. Hobre vque. He attended to me. If it was kind. But. Ahy some. No more. No. They are very slow. And they do not have. Someone charging one. You have to wait a long time. I have to wait in that place. Just to grab. A gallon of antifris

Great service

Very kind to customers

I like it because I find everything I need

I found everything I was looking for and they were very courteous to me.

Excellent attention 😊

My.spare.place.for.my.troke.with.life.guaranteed.very.accessible.the.pressure.good.day.

Bad because wait too long to pay

Excellent.

Very friendly all good.

Very good

Very friendly they have what you are looking for

If I found what I was looking for but. You have. Than. To be line. And it takes time for them to attend to it

Very friendly staff

Excelent service

Too bad they should invent fewer stars of all the workers they have, there is one that if they know the others are uselessMainly one named Lionel is useless

AutoZone auto parts there is everything there is chiquea your car

It is a perfect place, very well attended

There are many employees but the Cashiers are slow all the time👎 to pay for a lamp you have to wait in line for almost half an hour👎

Good place to find anything with the problem of the cars and they flood you and recommend which is the best

Last 30 minutes just to pay

Well

Auto shop parts for vehicles.

Excellent

The trust of being m7y

Excellent

Not good