We purchased a used 2018 A4 from Audi Lancaster last Saturday. My wife had been looking for a manual transmission with low mileage, and they had one in stock. From the beginning Tony was great to work with over email. I was out of town and didnt respond to him for almost a week, but when I did he got me all the information I needed on a Friday afternoon, and on Saturday morning we drove the three and a half hours to view the car. It was exactly as they represented it, and they had us in and out in less than 2 hours including the test drive and financing. Tony was an absolute pleasure to work with, and Robert in finance was also fantastic. I would highly recommend working with this team. No pressure, very responsive, ethical, and professional.

Love it here. Very clean. Nice people. And plenty of nice cars

Purchased our first Audi here. The customer service was excellent. Cailey helped us find the right vehicle for us without being pushy and answered all our questions. Her communication and help even after our purchase has been great too.Audi also gave us a fair value for our trade without the need to haggle... I cant say that for the other dealers we visited during our car shopping process.Overall, we are really happy with our Audi and extremely satisfied by the buying experience.

Called this dealer about getting a service. I got their voicemail and left a message. I never heard back from them. I then used their online automated chat and left my details again with them. I still haven’t heard back from them. It’s been a week now. If it’s this hard to get a serviced scheduled, I don’t have any faith in there work either.

Had a great experience purchasing my A4 from out of state . Tony was straight forward from day one . We agreed on a price and the whole transaction was smooth sailing . Tony actually went a bit above and beyond regarding helping me pick up the car from out of town . I would not hesitate to purchase from these guys again 👍.

Made an online appointment on a Saturday for a factory diagnostic on a 2008 Audi A6 to see if there was anything wrong with it since I just got it. Went in to give them my car and the receptionist says I only scheduled for an oil change and they don’t do diagnostics on Saturday? I said okay whatever, not one to argue, long story short and $379 later I got my oil changed and some brake fluid I told her no to, if you can do maintenance do it yourself, don’t be impatient and not just leave like me. They wasted both my time and money

I absolutely LOVE my 2021 Q8! This is my first SUV, and Anthony Petrillo worked non-stop to find the perfect one for me, which I would even say was not an easy task. His dedication to making me happy with my purchase, and ability to answer all of my questions really sealed the deal with helping me to make my final decision of purchasing an Audi. I am so happy I was able to have such a great experience with making my first SUV purchase. The finance team was also very accommodating and supportive. I will definitely be purchasing another Audi in the future!!

Charged me for an oil change they clearly didn’t do.Edit: First thing I did was call the service department and was told that our techs wouldnt miss that.

Place is a joke. We’ve tried to go to this location a few times. Even after buying a car there, and they have awful costumer service. We walked in today and there was one employee helping someone else. We waited someone else came over and they ignored us the whole time. Never even greated us when we walked in. This is how they lose business and they treat people badly. Even saw us walk out and said nothing.

I have had the best experience with Autohaus Lancaster and my sales person Cailey. She was the best to work with and im already looking forward to my next purchase with her!

Morgan at Lancaster Audi was a perfect consultant and communicator while my car was in for service. She went over and above my expectations and made everything happen spot on. An asset to Audi to be sure!

I LOVE my Audi Q5. And I LOVE, LOVE, LOVE H - our salesman. My husband bought a car from H in June, I bought my Q5 in March. H is the best salesman weve ever dealt with, and we would recommend him to everyone! He is kind, patient (I changed my mind on what car I wanted) and knows his cars. H is a total pleasure to work with, and since we are an Audi Family, we will continue to keep in touch with H and recommend him to our friends and family. and, of course, when ready to buy again, H will be the person we call. Thanks for everything H!!

Let me start by saying I live in Nassau County NY which is quite a distance from Audi Lancaster. I would estimate there to be 30+ Audi dealerships in between. Yet, somehow, this is the 2nd Car Ive purchased from Tony Babcock and his team in Lancaster over the last 9 months. This isnt by coincidence; the level of communication from Tony is impeccable, and (obviously) he does everything he can to put you in the car of your dreams, including locating a car if he doesnt have it on his lot. Ill add that Tonys an awesome guy whose customer service is second to none. He genuinely tried to accommodate every need, including arranging for delivery of the car on his personal time. My wife and I cant thank Tony and his team enough for the positive experience. She loves her A5 Sportback and Im absolutely obsessed with the new Q8. My family is looking forward to a long-time relationship with these folks.I would give more than 5 Stars, if I could.-Tom

We live in upstate NY near the Canadian border 330 miles from Audi Lancaster. My husband had been in contact with 7 different Audi dealers within 500 miles of our residence. Audi Lancaster gave us significantly more money for our trade-in vehicle without a flinch from the sight unseen appraisal and the lowest price for our 2022 Audi Q3...Checkmate! the winning combination for a sale. Cailey Barham was our sales rep and she was true to her word from the beginning to the end of the purchasing process. Audi Lancaster gave us everything that we asked for and made the transaction smooth and comfortable. It was actually a fun road trip for my husband and I. Its a memory that we will charish and have everytime we walk thru a parking lot to our gorgeous Ibis White Audi Q3. Thank you Cailey and Team!!!

Bought my A3 in April at the beginning of the pandemic; it was painless and easy. Friendly staff and the customer service has been awesome. I want to especially thank Tony Babcock who has been there for me every time I have had a question or needed something. Thank you Tony!

Great dealership. Very professional. Courteous, helpful and respectful. Class act all the way.

Anthony and the team were great getting my wife and I in our new car! I look for to working with them in the future.

We had a great experience with Audi Lancaster. Hernán kept in communication with me during the entire buying process and helped us get the best price on my husbands new S5 Sportback. George was also a pleasure to work with and made the lease signing process a breeze. I would recommend this dealer to my friends and family and I will definitely be going back for our next Audi!

I have always been an Audi Girl; A4, AllRoad, Audi Coupe(s). Went through some transitions in my life and had to move away from the Audi brand for a few years. Thanks to H, Im back into a Q7 2017. Its everything Ive ever wanted and more! H was really great to work with. He knew how important this decision was for me and didnt let me leave until I got everything I wanted. Plus they took my trade-in for more then I owed. BIG FAN OF AUTOHAUS LANCASTER and to H! Thank you

Really nicest people ever at a dealership of this type!

Great service from Hernán. He played no games and got me great savings! Thank you for selling me a beautiful car!

Excellent customer service. We wanted to buy a Q5 and Hernan was so patient and polite in explaining all our options. He made sure we get out deal and made us happy. His product knowledge is great.

I purchased my very first car here last night, an Audi Q3 and couldnt have had a better experience! I had gotten in contact with Tony Babcock via a listing for the car on Carfax and he was amazing. Very straight-forward, knowledgeable, and friendly. Tony made the experience very personal and I am so thankful. I love my Q3!!

This was my first Audi purchased and my experience was great to say the least. The sales team especially Anthony did a magnificent job. The Finance manager provided very useful information that benefited me during this purchase and will be beneficial for future purchases. I will definitely continue to do business at this location.

My experience at this dealership has been awesome ! We went to about 10 different dealerships looking for a car, before coming to this location. My salesman, Anthony Petrillo was so completely helpful, caring and friendly throughout the entire process. It was such a pleasant experience! If you are interested an Audi, dont hesitate for a minute to come to this location and make sure to ask for Anthony! The dealership as a whole has great customer service, they really care about their customers.

One of the best car buying experiences Ive had. H was a great salesman to work with.

This was the best car purchase experience I have had. No haggling and feel that I got a very fair deal and we are so happy with the car. We picked it up and the car was maticulously detailed and looked like a brand new car even though it was 3 years old. Tony was so great and so nice to deal with. I would absolutely give this dealership my future business and would recommend them to anyone looking to purchase a car.

Great dealership and Hernan made the buying process easy and quick.

Hernan was great! Very professional and knowledgeable.

Bought a new Audi at Autohaus and received the same excellent professional treatment that I always get - after buying 12 cars over 40 years from them. The Wanner family continues the tradition that our community has come to expect!!

Hernan was a perfect match to sell us a Q5. The process was quick and easy, and we are very satisfied!

The staff are always friendly and helpful and professional. My 2012 A3 had some warranty work to be done. It was no charge. My seat back came a part. They honored it and fixed it because it was loose when I bought it. Service light was on. Cost? Nothing. Now the car runs better than new. They did not try and up sell or charge me for unnecessary issues. Very pleased customer

Thanks for having parts in stock when I come by

Ive been to this location twice so far. The staff is very friendly and always points me in the right direction. My first service went well and they even picked me up from work!! Im very happy with this location and definitely will continue to do business here!! This location and its staff is absolutely amazing. Glad to see there are still some nice folks left in this world 👌🏾.

Great one stop dealership, wont be disappointed here.

Definitely one of the best dealerships I have been able to do business with. I worked with Colin D, he was great and really made the process smooth and very simple. Between figuring out the trade, final price, and doing all the paperwork, the whole process took no more than a 30 minute phone conversation and an hour visit to the dealership to pick up the car. Colin was super responsive through email and also knew a lot about the car. I drove about 4 hours to Lancaster to get the car because Autohaus was the smoothest to do business with out of the 6 or so Audi dealerships I contacted. I cant talk to the quality of the service since Ive not had a car serviced there since Im from out of town, but the dealership is definitely fantastic in terms of inventory and quality of facility.Would absolutely recommend and hoping to go back when I need my next Audi in a few years!

Awesome service and great atmosphere!

$70 for windshield wipers, but the service makes it worth it!😁

Impeccable service, wonderful staff (shout out to Morgan). They alway greeted me with a smile and they do all they can to make the experience as pleasant as possible. Highly recommended.

Very Good

I had my Audi A7 in for the 75k service today. Soon as I arrival I was greeted and they had my courtesy vehicle pulled up ready to go. Justin did a great job of explaining what they do to the vehicle for the 75k service and even went apove and beyond my checking to see what maintenance work was done by the Audi dealership in Michigan where I normally get the vehicle service and by him taking this extra step it saved me over $200. I would highly recommend Justin and his service staff at Audi of Lancaster!! Thank you for the great service!!!

Just purchased a new 2019 audi a3 premium plus. got a great deal! hernan, jacob, and colin made it as painless as possible. so if your looking for a new or used audi, i highly recommend them!

Great frendly service

I live in Shrewsbury (PA) and work in Hunt Valley (MD); my office is less than 3 miles from Audi Hunt Valley. So, why would I do business with Lancaster Audi? Because of the quality of their service. I got a quote from Audi HV for routine maintenance that was THREE times the price of Lancaster Audi. The woman at Audi HV was also not pleasant to talk to and it seemed like my call was inconveniencing her. When I hung up I called Lancaster Audi and felt like I was breathing a breath of fresh air. When arriving for my appointment, I met with my service consultant, Matt Bomberger, who was personable and made me feel at ease immediately with the service work being done to my Q5. The sparkling new A6 courtesy rental vehicle was just the cherry on top! Matt kept in constant contact and I didn’t feel pressured to do anything that wasnt absolutely necessary but still recommended. Thank you, Matt and Lancaster Audi! I will most certainly go out of my way to come back.

My experience with Audi Lancaster was nothing short but great I would advise anybody to go there but before you go call my guy Hernan ask for him he was great sales rep got me just what I wanted AudiA7 2016 in a matter of minutes everybody there was great please check them out

Great greetings when I got there and exiting were great. Top of line service explained before and after. This was covered service so costs not sure about.

Audi A4 - great customer service provided by Hernan to help us purchase our first car. He went above and beyond to help us find the car we needed!

This service department is THE ABSOLUTE WORST!!! If I could give no stars, I would! For what you pay for an Audi, I cant believe how poorly this place is run!! My husband had to bring his car in for service. He called, they didnt call him back for a full day and a half! That happened not once, but TWICE! Seriously?! It gets worse! WHEN he finally got the car in, he was told it was gonna cost him $1900 for a new catalytic converter. He decided to take it to a place that specializes in Audis, but is less expensive for repairs. This place actually told him that theCatalytic converter was UNDER WARRANTY!! How in the love of all thats good, did the freaking dealership NOT know this but the little pop shop did??!!!! Soooo, he calls the dealership AGAIN to get the car in for the warranty work. Yeah, he called, 2 days ago. They STILL havent returned his call!!! We actually took the car the whole way to Reading because Lancaster is the most unbelievably worst run, unprofessional service department weve EVER experienced!! Lancaster, you will NEVER have our business again in purchasing a car!! To say Im angry is an understatement!!

Very helpful and informative. Very polite.

Ryan Armstrong is a top notch parts professional. A true pleasure to deal with.

Colin Dibble is the man! Make sure you ask for him when you go in for a visit!

In June 2018 I purchased a used 2017 Audi A3 from Lancaster Audi. At the time of the purchase, I lived in New Orleans. John Wade and Hernán Diaz-Egg helped me through the car buying process over the phone. Purchasing the vehicle took several phone calls and Hernán was a joy to interact with each time. He was able to help with all the details related to setting up the purchase, making the interaction seem very personal even though I was thousands of miles away.When it came time for me to pick up the car from Lancaster PA, Hernán went the extra mile helping me setup travel arrangments, he even picked me up at the train station upon my arrival. If you want to buy an Audi, I suggest working with Hernán Diaz at Lancaster Audi.Once it came time to do the financing and paperwork for my car things went south. Jacob Wanner was my primary contact at this point. Jacob when through the normal car sale closing process, offering some extended warrants, loan protection, and wheel and tire protection. I purchased the wheel and tire protection which came with a 30-day money back guarantee. Well, low and behold within that 30-days I had an incident where I dented one of the rims, this particular type of damage was not covered under the protection plan and my frustration was high so I demanded my money back from Jacob. After playing phone tag with the dealership for several days I was finally able to get someone in the office to provide the paperwork I needed to complete for my refund. After submitting the paperwork Jacob told me I should have my refund within 30-days. When 30-days passed I called Jacob to again be told that the refund would be remitted back to Audi FS in another 30-days. So again after 60-days from submitting the paperwork, I called the office only to be told again by Jacob that the refund should be processed in a few weeks. After 105-days from submitting the paperwork, I called Jacob again, the conversation was pleasant until I asked about my warranty refund, at this point Jacob hung up on me. I waited 20 minutes before calling back, wanting to give plenty of time for Jacob to call me. When he didnt, I called Tom Wanner, the owner of Lancaster Audi. After voicing my displeasure with being hung up on Tom said he would personally look into the matter. 10-days later the refund check was remitted back to Audi FS and Tom personally called to let me know the issue was resolved. To add insult to injury In September I checked my credit report only to find out that the dealership ran my credit twice which could potentially hurt my credit score and financing options as I look to purchase a house.Again, working with Hernán Diaz and Tom Wanner on my car purchase was a pleasure, they made me feel like I was part of the Audi family.My star rating for this review is a reflection of my overall dealing with the dealership, there were some really bright spots but tragically there were some shortcomings.

Good services very helpful

Very pleasant to deal with.

Took almost a month to replace a door panel that the service shop had destroyed while replacing a POD system in my vehicle. Very dissatisfied with the service here.

I bought my car in reading over the phone and they delivered it to my driveway because that’s how much I can’t stand the people that work at autohaus in Lancaster.

Good service

Alsome place

Exselent