Great car. Poor service.Purchased A7 2019. Paid for service package for new car. Followed their recommend service . I was just told my 55,000 tires needed replaced after 3 years and 35,000 miles. They said I was on my own getting warranty coverage for these expensive tires.I had heard that the service was not up to luxury car standards. Hard to get appointments for serves. I love my car but I wish I have bought it elsewhere.Follow-up mentioned by dealer in response to post has not happen two weeks after posting.

Super selection of pre-owned Porsche sports cars. A very nice facility with a great sales staff. Traveled from Maryland to purchase my new 2018 Carrera at a fair price and love it!

I recently purchased a Tesla Model S from Autohaus Lancaster and cant say enough how pleased I was with the process from end to end. I had to drive a couple of hours to get to the location and so the team at Autohaus made sure they had all the information they needed ahead of time, so my trip was not wasted. Troy on the sales team and Colin in Finance were both so thorough, timely, in-sync and just amazing to work with. Thanks for making this so easy for us!

Jimmy was a great salesman to work with. I never felt rushed or pushed into something I didn’t want. He spend a lot of time explaining all the options I chose and kept me informed from the time the Cayenne was ordered through the delivery. I highly recommend you use him if you plan to purchase a Porsche. He will treat you right !

We shoped on line all over town. Inventories are low and prices are highfor new and used cars . Auto Hauus had a good deal on a used car in our price range. Barbara our sales associate was so kind and helpful. We were impressed with the whole process..Thanks!

I purchased a vehicle elsewhere and took it there and had them do a completed post purchase inspection. They told me that I only needed rotors. I had the work done and a month later started experiencing transmission issues. I called them to inquire about how they missed the issue. The girl on the phone was extremely rude and unprofessional. I asked to speak to her manager (Timothy Moore) and he never called me back. So unprofessional- I’ll take my business elsewhere from now on.

Troy was awesome and very professional, handled everything great and got my wife and I in the car we wanted.

Great experience shopping for a used Audi.. Great communication and thorough explanation of the features of the car by Tony B.. .. The car was serviced at the 55,00 mile level and new brakes and fluid change.. all done before putting on the lot. I feel I got a fair price and I love the car.. a full tank of gas, plus a curtesy delivery ( I live an hour away) topped of an excellent customer experience.

Just dropped car off for the recall we work. Finish experience tomorrow! Sorry I didnt get right back with my review, been busy, anyway Autohaus VW fixed all the recalls, charged me absolutely nothing, and it was done by noon! The mechanics are friendly and fast, no problems with their service whatsoever!! They even drove the car right to me as I waited outside after getting paperwork. Lady in office, also very friendly!! Great experience! Kind of makes me glad I purchased a VW!

Highly recommend this place. Honest and great communication. Will be taking my Porsche here from now. Also shout out to Dakota for being fantastic.

Great experience! We have actually bought 2 cars in the past couple of years......they really work hard at offering the best price and earning your business. Steve is great at making you feel comfortable with the buying process.

Quick clean service. Easy to work with and courteous.

Easy in and out as promised. Great customer service. Thanks Dakotah!

Great experience from start to finish with the team at Autohaus Lancaster. Barbara was wonderful to work with. Made things easy and painless and was professional and friendly throughout. Would definitely recommend looking here if youre in the market for a new vehicle. Thanks again guys!

Jimmy Kompotiatis was just a pleasure to deal with. I looked at least at 4-5 other cars (Turbo S!) and dealers and by far Jimmy’s transparency, attention to detail and professionalism was the difference. Seamless experience. Don’t hesitate to go see him!

I have been a VW client of Autohaus Lancaster since 2015 and this is the first time I am posting a review. The service team is incredible and my gratitude to Tim Moore, service specialist.I have supreme confidence in the Autohaus team. Yearly inspections - Im in and out; headlamp dies - swing by - Im in and out. And last night, my car battery died after a solid 7 years of work.... dropped off my car and within 45 minutes, I had a new battery, warranty and confidence.Everybodys experience is different, but mine seems to be constant. Tim and the team at Autohaus Lancaster keep my car in top shape. Thank you.

Searching, researching, analyzing & deciding on my daughters first car (used), on a budget, has been frustrating..but Autohaus of Lancaster has a good quality selection of used & certified vehicles.Salesman Steve Laporte was a pleasure to work with, he was able to listen to our needs & stay within our means, on what we feel is a great deal and a solid car!*bonus: came with a 3month/ 3,000 mile warranty*Definitely recommend!JB

Just bought my first Audi two months ago from Autohaus Lancaster. I couldn’t have gotten a better salesman than Hernan. He was knowledgeable and listened to what I wanted. There wasn’t any pressure or rush to buy and he was an all around pleasure to work with. Once I made my mind up a week later, the buying process was quick and easy. This won’t be my last Audi. Hernan and Autohaus Lancaster have a customer for life.

The sales team is great, especially Conner. He made sure to detail the car and it had a full tank of gas. I initially had some trouble but someone reached out to me and made sure that everything worked out. Overall, I’m really happy with my purchase.

The #1 dealer I go to for my Porsche, Volkswagen and Audi needs!! 🇩🇪 🏆Beautiful new showrooms and service areas!I recommend you check ✔them out asap!👍👍

I live in Florida. Initially skeptical about buying a car long distance without even looking in person, driving it or even meeting the salesperson/ dealership.To my delightful surprise, the entire experience was quite painless, efficient, and fast.It helped that Jimmy, the salesperson was on top of things and mediated the transaction efficiently.It was also quite pleasant that the finance department was, unlike most dealers, very down to hearth, not pushy, and diligent.Thumbs up to Jimmy, finance department and the manager of Autohaus of Lancaster!

Huge thank you to Jimmy and the Autohaus team for a fantastic leasing experience. I absolutely love my new Macan. Jimmy was patient, non-pressuring and really worked with me to make sure I got exactly what I wanted. Super happy customer!

My Audi buying experience with Tony Babcock was outstanding; by far the best buying experience which I’ve ever had. I found the car I wanted on Autohaus’ online inventory, called and spoke with Tony, and the the entire process was rapid and completely focused upon making sure Autohaus made my experience positive. Thank you, Tony, for your sincere excitement about me getting the car I wanted. Bringing the car into the showroom to display it for me when coming in to pick it up was also a nice touch! Thanks, also, to Jacob Wanner and Robert Bonsall for their professionalism and help.

Our experience at Autohaus Lancaster was incredible from the moment we walked in the door until we drove away in our new Atlas waving goodbye to our hero, Barbara!!!! Barbara proved to have our best interest at heart as she worked with her team and us to find the best fit for our future and lifestyle. Her bubbly personality, honesty, knowledge, and kindness blew us away. Never did we expect to have such a seamless and enjoyable car buying experience. We could not love our new car more and look froward to returning to Autohaus Lancaster and their incredible staff for future car purchases.

This Audi dealership is amazing!Hernan Diaz-Egg is an exceptional brand specialist. He helped us find yet another audi with incredible financing. Out of all of the area Audi dealerships, Autohaus also has the best service department.Thank you!!!

I recently bought a 2017 Audi Q7 from Autohaus. Anthony Petrillo was kind, patient and extremely accommodating throughout my decision making process. In addition to accommodating all my requests, he communicated well with me, even when he wasn’t working, to make sure I was satisfied! 5 star rating for the service and purchase!

Pathetic sales and customer service. I stopped by twice to see a s5. The first time I was told the car was in back of the dealership and I could go walk to the back of the lot to see it by myself. The second time I stopped in with my family and was spoken to for 15 seconds, handed the keys and was told to go check it out once again with no salesman. I wouldve bought that car with some decent customer service and they wouldve got to sell me the SUV my wife liked too. But screw that. You wont get a dime from me if you cant even take the time to be a less than average salesman.

I purchased my Jetta used over 10 years ago from Autohaus and have never taken it anywhere else for service. The car has served me very well and I have not had any issues with it other than normal wear and tear. Everyone at Autohaus...from scheduling to check-in to service to check-out...are fantastic. The work is always done well.

We are extremely happy of our new Cayenne coupe purchase at Autohaus, we live out of state, it was a sight un-seen purchase, everyone at the dealership was so helpful specially our sales associate, Jimmy, he made sure this buying process goes as smoothly as possible, we love our Cayenne coupe, thank you!

If I could provide no stars to this review I would. I bought a used vehicle in March 2021. I am a NC resident so the purchase was an out of state deal. May 2021 I have yet to receive the title to the vehicle to register for tags in NC. I have been thrown the Covid excuse more than times I can count. Being a register nurse trying to smooth the situation with a Covid excuse is very degrading. I now have to park the vehicle I purchased because I have no way to legally register the car in NC.

I had a great experience at this dealership with Hernan Diaz-Egg. Hernan helped me to understand the in’s and out’s of my 2019 Audi A8L. Hernan went over and above to go out his way, to answer my questions and assist with professional advice for upkeep of this vehicle. Thank you!!

Being a wife to a mechanic who loves his Volkswagens is very intimidating when you are looking for a new car at a dealership. However, Barb was nothing but wonderful. From the very start, she provided information about the car I was looking at to my husband and answered all his questions. Barb made you feel like you where connecting with a long time friend who you haven’t seen in a while. She really knew her stuff. George was also fantastic. He was very knowledgeable and made the signing of paperwork not boring. Him and my husband talked about Volkswagens for a while after the paperwork. Very friendly, honest, nice people. They did not make me feel pressured into buying a car or forced. Would recommend to anyone looking to buy a car. They truly care about their customers.

I worked with Jimmy and had a great experience. He was accommodating of my difficult schedule and very responsive. Also, the dealership itself was beautiful and driving roads around the dealership were a wonderful opportunity to test drive the cars. I highly recommend both Jimmy and Autohaus Lancaster.

Had a great experience buying my first car with Charles! He made the process fast and easy. He even made sure my car was washed and had a full tank. 10/10 would recommend great customer service! :)

Anthony was my car salesman and he was amazing! He was willing to work with me and was fair. Never overbearing and was diligent in trying to get me a used car and showed me other options as well. 10/10 even though I did not purchase the car, but still had an amazing experience. Anytime I have come up here for service they are always polite and make sure my older model is perfect before I even leave the lot! Thanks Anthony and the Autohaus team.

I had a great experience working with Barbara Auker. Highly recommend! She worked with me through text at the beginning and she was so quick to get back to me. Got my payments where I wanted them and got me into a vehicle with the features I really wanted. She was very nice and her customer service skills were top notch! I LOVE my new Tiguan! It looks great in my driveway :) Thank you, Barbara!

I live in San Diego CA. and decided I wanted to get a Jetta TDI. I had one before and it was a great car.I spent several weeks searching on-line nation wide, and found one with 23k miles at Autohaus Lancaster.Barbara Aucker answered my questions, personally inspected the car, and noted one very minor, almost unnoticable scratch on the trunk lid.I flew to Philidelphia, inspected the car, and it was in excellent condition as represented.I drove it 3,400 miles on the way back to San Diego, I couldnt be happier with my purchase, as well as the helpful and honest assistance Barbara provided.

Had a good experience with the service department.

Oh where to start!!My boyfriend bought a 2013 Volkswagen TDI about 4 months ago. Thought it was a little suspicious when they were willing to come so far down on price. Well we think we figured it out!!! This is now the 4th time that the check engine light has been on. We took it back the first three times and within a couple of ww are weeks the light comes back on again! Now that we know the third time wasn’t the charm we are going to take it to another dealer to try and fix this car that was sold to us with a million underlying issues that we didn’t know about! Not to mention it is an hour drive for us so it is super inconvenient to drive out every couple of weeks to have it looked at just for them to not fix the problem AGAIN!! Very very unhappy!!!!

My wife and I purchased an Atlas a few weeks ago and we love our new SUV. We worked with Steven Laporte and he was very helpful and friendly throughout the entire process. It felt like we were talking to a friend, not a sales person, which is not always the case when buying a new car. We would definitely recommend Steven and Autohaus Lancaster for anyone who is interested in buying a Volkswagen.

This review is soley based on my experience today. I am leaving 2 stars because every time I come the service gentleman are very kind, professional and respectful. Today I was let down.... I had a 9am service appointment that I left my VW Tiguan there at 845am. From scheduling my app (ac reboot and 10K service ) I was told it would take around 3 hours. My friend picked me up so I didnt have to wait there and 5 hours later still no text or call about my car. So I tried calling a couple times and the phone would just keep ringing - no one would answer. So around 220pm we just drove back and I encountered an issue.... The gentleman said everything is billed so it should be done but they didnt know where my car was. A lost car? No, not really but it was very disorganized. Finally a guy came out of the shop and said my car was next to go in! No thanks, I had a 9am appointment!!!!!!! I even said that I needed my car back because I had work in the afternoon. I was told they were sorry because they were down a guy today. I said its fine I wouldve appreciated a call and I wouldve rescheduled instead of wasting my day waiting on my car for nothing. So in the end I did not get my ac rebooted or my oil changed and my 10K service done. I had stopped in twice before today and the gentlemen helped me figure out why my car wasnt working right and both times they didnt have me pay for their help, they both said just come back and see us when you need it. So I did and was ultimately let down.

Charles with Autohaus Uber Cool Used Cars helped us get behind the wheel of a great used vehicle. Smooth car buying experience and no pressure. Highly recommend.

Stopped by for some replacement onetime use bolts for my suspension installThanks for your continued support of my buildAlso my service advisor Morgan was super clutch

Jimmy was absolutely wonderful! He worked very hard to find the perfect Porsche for me and was exceptionally responsive to my questions and inquiries throughout the process. A top notch experience from start to finish. I would highly recommend. Thank you!

First time purchasing a vehicle from autohaus, financed a 2015 VW GTI and so far my experience with it is great. Salesman Byron Simmons did a great job and gave good detail about the vehicle and even helped set up Bluetooth with my phone. This is my 3rd time buying from a dealership and out of all 3, Autohaus was the best and everything went smoothly. Definitely received a 5 star from me and will recommend others in the future.

Had a great experience w/ Chuck & Colin at Autohaus Lancaster. I took an amtrak from nyc to look at a 2015 Jaguar F Type R. Chuck picked me up right from a station nearby. The car is beautiful and was a fair price. Drove right out of the showroom same day. Extremely enjoyable experience, smooth, no bs. Extremely happy with the purchase, will definitely recommend in the future!

I could not ask for a better car buying experience! Highly recommend working with Barbara A! I bought a used VW Beetle OVER THE PHONE (which is very uncharacteristic of me) but the condition and the specifications of the car were exactly as Barbara explained - she even took additional photos to put my mind at ease! Drove 2 1/2 hours to pick up the car and the entire process moved along very quickly. Very respectful of our time and extremely professional. Thank you Barbara!!

2 months ago I leased a 2020 Jetta from Barb! My experience was nothing but excellent! They got me right where I wanted to be with my payments, and I really love my car! Recently had the chance to drive it in the snow, and it was awesome! Highly recommend going here!

I recently purchased a new 2017 Golf Wolfsburg edition from Autohaus. I originally was looking for a 2018 Tiguan but the model year end event was too great to pass up on. This was my second purchase through Autohaus and it was just as awesome as the first time. From the first day I stopped by to browse to the pick up of my new car my sales guy Steve was there to help every minute. Steve was never pushy and was very understanding when it came to my needs. Shout out to Steve for being the coolest sales guy ever. The rest of the staff as a whole was fantastic and the showroom/ museum downstairs makes for a smooth and easy car buying experience. I would definitely recommend checking these guys out for a new car.

Clear communication throughout your service experience. Just be aware of them constantly trying to do more than you had originally requested, if all offers are accepted your garage bill will be alarming.

Excellent customer service and buying process. The employees, such as Hernan, truly go above and beyond (answered texts & emails after business hours). I would definitely recommend visiting here if their inventory has vehicles you are interested in.

Chad Block and Jimmy Kompotiatis at Autohaus made my recent purchase really enjoyable. This is the second time I have bought a car from them and will not be going anywhere else, including routine service and maintenance. Chad and Jimmy are extremely knowledgeable about the inventory and were able to provide insight as Porsche owners, as well. Bottom line, they continue to exceed even my own exceedingly high expectations and I am already looking forward to the next one!

Barbara Bauker was very sweet and very nice. She made the experience very comfortable and worked with my financial situation. She still helps me out even a month later. I absolutely love my 2019 Volkswagen Jetta it is the perfect fit for me! Thank you :)

Great experience,, VW owner for many, many years. Tim is an excellent service advisor. Work was finished when promised. Highly recommend this dealership!

Really good experience purchasing my first car, really recommend Steve Laporte. Did everything in his power to help me out and never once felt rushed or pressured.

Ill start with saying that I drove all the way from Michigan to pick up a MINT 2011 Golf TDI from Autohaus and man am I impressed with how easy they made the purchasing process without having to be there for 95% of it.Thank you Connor and George for a wonderful experience...which is never the case with dealerships in my area. Usually they will try to take advantage of you any way they can. You guys did not do that, you went way above and beyond.Of I ever buy German again you better believe Ill make the 16+ hour round trip to get it from you guys. You gentlemen take pride in your work and I can apricate the passion.Thank you all very much!

Car shopping can be stressful, but the team at Lancaster Autohaus was absolutely exceptional! They were honest, kind and cared more about finding the right fit for my husband and I than making the sale. We worked with Conner O’Hagan and could not have been happier with how he treated us and our car buying experience. We are so happy with our new Tiguan. Thanks Conner and the entire team!! We will be back...

Dropped my vehicle in for water pump replacement covered under warranty The night prior to my appointment on 12/14/2020. My service rep Vincent called me around 3:30pm and told me they did in fact find the small water pump leak and that they would fix it however, he noticed I needed new wiper blades, and serpentine belts. I thought that was funny, because I JUST HAD BRAND NEW wiper blades put on two days prior to dropping my vehicle off and serpentine belts replaced 5k miles ago. Trying to scam me into purchasing stuff they very well know I don’t need? When I told him that, he stuttered and gave me the excuse that maybe it was some light snow on my windshield that made it seem like I needed new blades and didn’t have anything to say about the serpentine belts. Furthermore, he told me that he has to keep my vehicle another day into 12/15/2020 additionally to fix it. I’m a firefighter in Harrisburg and needed a vehicle to travel to my scheduled shift the next day, I explained this and asked for a rental which Vincent told me he will not provide for me. The next day 12/16/2020 he calls me around 3:30pm and tells me yet again that they haven’t touched my vehicle and that he may need to keep it until Friday. Frustrated, now all of a sudden he can get me in a rental car. I went out of my way to pick up my rental car at 7:30AM on 12/17/2020 and am told by Vincent that my vehicle will be done by this Friday 12/19/2020. Later the morning of the 17th Vincent calls me at 11:30 AM to tell me my car is now done and ready for pick up. So I didn’t need to go out of my way and pay for transportation in the first place this morning to get a Rental. I told him I will be in within the next hour to pick it up. Vincent calls me at 12:20PM and asks when I will be in to pick up my car? And before I can even answer he says “because if you can’t be here by 1:30PM, just forget about it.” I had to hold my tongue, and politely told him I will be there in 15 minutes. Horrible horrible horrible experience in dealing with Vincent as my service agent and left a very bad taste in my mouth about dealing with this dealership. It seemed like no integrity, or respect given the circumstances. I was looking to buy my wife a brand new VW Atlas, and had a few in mind at this dealer, but after this experience I am reluctant to do any type of business here. I am not speaking about this company as a whole, but simply how my service agent representing them swayed my opinion of this dealership.

First time there, and the lady there (Body Shop) seemed very efficient and professional, knew what i was there for right away and had all the answers to my questions and concerns

Autohaus serviced and inspected my Audi, and when I got it back, it sparkled! I had been too busy to get it detailed lately, so that extra special service was really appreciated! Thank you!

From initial contact to delivery I could not have been happier to have worked with Jimmy. As a remote buyer I appreciated his quick communication and transparency about the pre-owned cars condition. Its rare when your expectations are exceeded but mine were and I hope to do business with them again!

Easily one of the more poorly run companies I’ve ever had the displeasure of working with. The communication across departments and with customers is frustrating to say the least.Requesting a return call from their service department is much like wishing on a star. The most recent example... I’ve requested a quote to replace my tires at least three times with no return call. When I finally connected with an actual person, we discussed the tire sizes and she gave a promise of a quote within days. She never bothered to call with the prices and that was weeks ago.Just drive by and find one of the many other dealerships nearby who will take care of you.Edit: Below you will see a comment stating that someone was to reach out to me to correct things. Never one phone call to either myself or my husband, both numbers they have access to. Laughable, insulting and a perfect example of their communication failures.

I was not rushed or pressured and I was in and out. Barbara Auker helped me and made things go very smooth. She was super nice and didnt make me feel uncomfortable. I would buy a car here again.

Considering we are 50 miles from Lancaster and the majority of communication was via phone/text, working with Barbara Auker was hands down one of the best experiences my wife and I have had in purchasing a car! Barbara was so kind, diligent in helping us find the right vehicle as well as working with us on the final deal. You can tell this dealership cares. There was never any pressure one way or another, and we are extremely happy with our new VW from Autohaus Lancaster!

I recently purchased a 2020 Jetta. My salesperson Byron went above and beyond to ensure I received best deal. The buying experience overall was great!

Horrible customer service no one ever answers the phone no one ever calls anybody back.

Awesome dealership! From my salesman (Jimmy Kompotiatis whom I highly recommend) to the rest of the team that I worked with, the car buying process was quick and painless. I told them what I was looking for and within 48 hours I was driving away with the car of my dreams. If your looking for a car, this is the place to go!

Absolute best Porsche buying experience in my years. Jimmy in Porsche sales was very helpful and knowledgeable and Colin the finance manager was patient and knowledgeable as well. Thanks again!

Hands down, the easiest car buying experience I’ve ever had. Connor was amazing! Wasn’t necessarily planning on buying a car while I was there, but he (and Colin!) made the process incredibly fast and easy and were a pleasure to work with. Thanks again, guys!

There is no other dealer we would rather deal with. All of our friends and family will be referred to them. Tom Warner, Chad Block, and Jimmy Kompotiatis are absolutely fantastic.

If I could give a 0 star I would!

Purchased my second Porsche from Jimmy @ Autohaus Porsche. Always accommodating and knowledgeable. Loving our new CAYENNE GTS. Thanks again, George Tzanakakis

My daughter and I purchased a used Toyota Corolla for her and had a very nice first car purchase experience. Mason was very helpful and provided great customer service despite being a new salesman. Would highly recommend this dealership and Mason.

I hate car shopping and getting vehicles serviced but man, the VW team has been easy to work with and polite. Easily the best service experience Ive had.

My experience was fantastic. I purchased the car of my dreams and everything went very smoothly. Excellent service in every way. I LOVE my new car.

My experience with VW service was fantastic. I worked with Vince and he communicated with me and he let me know things they found wrong with my Touareg. It took them a while to get it finished, but that was fine because of the communications. I just wanted everything fixed while it was there. I’d take my vehicles back there anytime they need repair. A+++ Service!!

Had a great experience with the Audi team, especially Anthony who was extremely helpful. Thank you!

Customer service guy in parts was just plain rude!Being a local car dealer, I get great service at every other dealer in Lancaster except Autohaus!York VW is the place to go!Parts are always cheaper and customer service is always great!

My partner and I had an amazing experience with Barbara Auker. She made the whole process seamless and easy. We traveled from out of state to pick up the vehicle and were expecting to have to spend a long time at the dealership as well. Luckily we were both extremely surprised to find all the paperwork completed and ready to sign. Barbara spent more time explaining the car options and features than we did having to do anything else. Such a pleasant surprise. We would absolutely recommend Autohaus to anyone else in the future!

Your reviews are mostly for purchase experiences, mine is to call out the outstanding quality, fair pricing, and customer satisfaction in your Body Shop Department. Ive had the good fortune under unfortunate circumstance over the past 20+ years to work with your Glenn Miller and Scott Zimmerman (given his temporary break in service) and couldnt have been more pleased with those experiences, most recent of which was today.Thank you, Glen & Scott!

I have been trying to find a way to fix my horn for my 2001 VW Jetta for the past 3 months. Ryan was the man that helped me figure out a way to fix this in less than 15 minutes. Very simple and very cheap way to fix it. He was very professional and happy to help. He seemed intrigued with the situation because he has never seen this before. I highly recommend this organization for their professional help and service. Thank you!

Beautiful catmrs Excellent salespeople

I would never buy a Porsche from this dealer. There Porsche sales person whos name is Dean does not return phone calls and could care less if he sales you a car or not. And that also goes for the dealership. He can not be trusted. He tried to sell me a car for $10.000 more than there advertising price that was listed on there web site. I wonder how PorscheUSA would feel about this sales person and this dealership.Well they are about to find out when I contact them. Bottom line and best advise. Stay Away!! Worst Ever!!!!

Darin from parts was extremely patient in finding the correct part for me. I appreciated his attitude. Very helpful and knowledgeable.

Great place awsome staff!!

I bought my 2020 Jetta from Ms. Auker. She was wonderful and provided me all of the knowledge I needed before hand to make my decision. The deals here are amazing. Within 24 hours they provided me with a proposal that I could not pass up. If youre looking for a lot of car and excellent customer service then look no further than with Ms. Auker and Autohaus Lancaster.

Outstanding service and sales!! Truly, an amazing pleasure to deal with - thorough and attentive from start to finish. Particularly awesome experience with Jimmy Kompotiatis, Chad Block and Tom and Carol Wanner!

Barbara Bauker is the Best! I’m a First time car buyer, from a dealership, and she was so personable. She deserves the best from her employer. Autohaus has one of the best sales reps any dealership could ever ask for. She doesn’t push anything on you. She is out for you to WIN with purchasing your car. Thanks again Barbara!

Fantastic, easy, and transparent experience with Lancaster Autohaus. Both Barbara Auker and Colin in finance were super easy to work with and very pleasant. The timeliness and great communication were much appreciated. I would absolutely recommend buying from the Lancaster Autohaus and dealing with Barbara.

When I was car shopping about 4 years ago I had a set of criteria for the car as well as the dealership. Certain brands were off the table simply because the local dealership has such a bad reputation, (I thought it best to steer clear) others were to far away to be practical. Autohaus and the Audi brand were the perfect fit for me and Ive never regretted my decision. The Q5 I chose was a leading model then as it is now and the people at Autohaus have been amazing from the sales team to the service team with whom I interact with (Justin Van Aulen & Matthew Drybred) go above and beyond expectation. They promise legendary customer service and they certainly deliver. With the care and attention from Autohaus my Q5 runs and performs like the day I purchased it and with 99,456 miles to date thats saying something!

We just purchased a pre-owned Boxster. Autohaus Lancaster Porsche went over it from top to bottom to make sure it was in A-1 shape so we could buy with confidence. (We actually thought it was new when we first saw it!) Our Brand Specialist, Jimmy Kompotiatis could not have been better. While he was anxious to make a sale, it was truly consultative with no arm twisting. Once we made a decision to buy, Jimmy streamlined every step of the way. And we are stunned that we owned the vehicle within 24 hours of first seeing it.

Love this place

I love my Audi S8 and I couldn’t be happier with the service provided by Jake and The Autohaus team. I have had horrible experiences with other Certified Audi dealerships in CT and NYC. The team in Lancaster is far better than other places I have used over the years. Thank you again for taking care of my service and repairs and of course getting my car back to me in just a couple of days!

Recent purchase of a Panamera 4s from Jimmy. I want to provide a review of the service and quality provided by Jimmy during my experience purchasing a 2018 Porsche Panamera from the dealership. Keep in mind that I purchased the vehicle site unseen and via California. The car, customer experience, attention to detail, patience exhibited by Jimmy was/is 10 for 10. The quality of the car was as advertised if not better. The swiftness of Jimmys responses to my many questions was expeditious and professional. Heck, I had so many questions that even I would have grown frustrated with myself--but not Jimmy as he remained professional and customer focused throughout the buying experience. Based on the latter, I will be buying a lot more cars from your establishment. Rich (California).

What more can we say about autohaus Lancaster! They were amazing from start to finish in our car buying process. We were having extreme amount of difficulty with our local dealerships to obtain the exact model trim and color of the car that we wanted for various reasons. We happen to come upon that exact vehicle at this dealership while looking at their online inventory however they had sold it already. We contacted them just in case something fell through and even though they had sold that vehicle our sales person Barbara was persistent in Obtaining the vehicle from manufacturing for us. She was very responsive to all of our questions and much more invested in our interest then our local dealerships. We live in Pittsburgh and the dealership is in Lancaster and they still were able to find a way for us to buy the car without stepping into their dealership and delivering the vehicle to our doorstep. I would 100% recommend this dealership to anyone who wants great service during the car buying process.

We have been had body shop work completed here for the past year. Scott and his team do exceptional work and the customer service is excellent, as well. in addition, Greg and his team have been reconditioning our two vehicles and their work is the best we have ever experienced in recon jobs. What a great experience dealing with a superior facility. Keep up the superb standards of excellence, guys!Mark & Patti Leese

Jimmy and Chad set me up for my new car and were helpful throughout the process. Good guys, just make a call, schedule the appointment to see them and youll have a great experience.

What a phenomenal experience at Autohaus Lancaster. After a terrible experience at my local Audi dealership in Michigan, I decided to give Audi another try through an out of state location, and Im extremely grateful I did. I cant thank Hernan enough for the quick, easy, and professional experience. Unfortunately great customer service is tough to come across these days, however, Hernan exceeded all expectations and I cant thank him enough. I would highly recommend Hernan to all my friends and family!

Picked up some VW parts here.

Thanks to Jimmy and Chad at Porsche for taking great care of us! They and Autohaus take pride in the products they offer and service to their customers.....